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The hotel is brand new, location is amazing, front desk staff is friendly. Our room was spacious and had a very nice view both of the city and the sea. Food was really good but when it gets busy in the morning you have to wait for your coffee for good 15 minutes as you can only order it from the waiters. We spent a night before our wedding in the hotel and needed to have express dry cleaning, we were told that it would be ready next day at 2pm but when we came to give the clothes we were told that it won't be ready until 4 which is too late as we had to leave the hotel around 3 already. We have asked for iron as well and the one given did not work and ironing board was broken. We were offered to have our clothes ironed and we had to pay for it, even though we would expect to have it as a complimentary service as the provided facilities did not work and we were misinformed regarding dry cleaning service as well. Not so many guests usually need these kind of things when they stay in the hotel but the problems we faced using this services were quite an issue in our situation
The rooms were newly renovated and each roon had a view if the sea. The hotel staff spoke perfect English and very helpful - whichis rare in israel from experience !! The hotel outside public areas + pool area look tired and in desperate need of a simple lick of paint.
location, breakfast included
The staff were exceptionally friendly, the room was clean and comfortable, . I would stay there again without hesitation, On the down side there was no iron in the room
Food and service and value
nothing a cheated experience. nothing at all please do not reccomend this hotel to any one i am puting a campaign against this property on facebook
Nothing The service, cleanliness, attitude, and food In other words it was horrible and I would NEVER RECOMMEND THIS HOTEL. IT WAS FILTHY
Beach side position Public areas very worn and grubby. Our Seaview room had a much better view of the car park !
The location is fantastic Due to underpass located near the Hotel the east side of the hotel is rather noisy.
the view of sea yes comportament concierge and security
proximity to beach
Very good service and spacious room. The restaurant on the 11th floor was a bit pricey, the food was okay, the service was very good.
breakfast was nice, beds comfortable. this is the only i would say. nothing to do with Crown Plaza that i have expected. the hotel is in the middle of nowhere...i regret that i stayed in that hotel. in tel aviv there are very many nice beach hotels with wonderful view. here, even taxi drivers do not know how to get to that hotel...
Clean and fresh linens Dinner was overpriced
The location was fantastic. The pool and spa was great. In the business lounge the food was delicious. The staff was helpful. There was nothing not to like
The location was excellent the views from the hotel were fantastic. the swimming area was lovely and the food was good.
The only thing this hotel has going for it is the location, right on the beach One of the dirtiest hotels I have ever had to stay at. We left after one day. The staff was rude and the breakfast was weak. I would not recommend this to anybody. It is built around a parking garage with trash piled up and lots of traffic noise
Close to beach Rooms need updating. Everything seems old. The entrance is very confusing.
Needs a major facelift--the pool is a scene out of a movie-make sure to tell the people working at the pool you are staying there--b-c every seat is reserved for VIP--which I am unsure of who that is?? It needs a major renovation--but fit our needs for one night We felt it needed a makeover-the keys don't work well-
Proximity to beach and main streets. No variety to the breakfasts. Same fruit every morning. Needs more variety!!!
The room and breakfast Outside was very dirty and not taking care off. Hard to find an entrance.
Location, lobby appearance, roomis large and has a table to sit at, very helpful personnel who went out of their way to help. View is great. There was no shampoo and conditioner provided as you usually find in hotels in the U.S. There was some broken plaster in the bathroom.
Dramatic, smelly, un friendly, dirty place. A big mistake to book this expensive hotel We where very happy that we could cancel the other booked night!!
The pool on the roof was very pleasant and location can't be beat. But the smells, smaller room and small bathroom, and construction on the elevator and lack of attention to detail (the lamp was out on one side of the bed) made the value not equal the price. However, the proximity to central Tel Aviv and the gorgeous roof top private pool (small but exclusive feeling) with a bar makes this a worthy hotel. Pool staff was very polite. Fast check in. Small room for the high price. Very small bathroom. Bad smells throughout the hotel and extremely eerie art work.
Location on beach, nice view, good buffet Noisy, messy like work in progress, build over a road, they never received the booking via the website and I did not get the room I booked.
helpful with requests, good breakfasts they were renovating- so very noisy and disturbing at the time. I suppose it will improve once they have done with the renovations.
The early check in (5am) clerk was outstanding. Very understanding and helpful. The room was big. My tv complaints were cared for as best as possible but with little satisfaction since the problem was mechanical in nature. I got from the airport to the hotel by rail and foot in about 25 minutes which was very convenient. The television remote only worked within 3 feet of the TV, wifi was pretty bad and dropped off a lot, the furnishings looked dated, the phone operator was rude, it was hard to leave the hotel at night since there weren't many options. Furnishings and carpet should be upgraded. Breakfast was very overpriced at 23 USD. It would be nice to have non-kosher options for international non-Jewish guests.
It had a bed and a bathroom. Breakfast was okay but I've had better. They don't charge for Wi-Fi. Very expensive for what it is. The room does not, in any way, resemble the photos I saw on the site prior to booking. The reception was a building site and I do mean a building site with welding, grinding etc all going on throughout the day. No way on earth I'll be back at this hotel!!
Adam is an excellent receptionist. The hotel is right in the center where we had to be I found Minibar-Drinks on the bill which we did not consume....
The gym and pool facility and the business lounge. The position right in the centre of town, the building revovations going on and the unfriendly and unhelpful staff
The room was clean and quiet. The hotel is being renovated which is creating significant disruption, i.e. the breakfast was served in a room far too small for the number of hotel guests. On one morning I was unable to eat anything, on another I had to sit outside with plate on my lap.
Room was spacious and clean. Typical Sheraton Business hotel style. I hope the Leonardo chain will keep this functionality. Very little staff for such a big hotel. It could almost be described like an Embassy Suite style hotel.
Everything was good. We really enjoyed the stay.
Love the Closeness to the beach Requires a better food menu hotel rooms need improvement should provide better rates for extended stay if a guest stays in the 900level and paying good cash at least bkfast should ne included
The sea views, the breakfast, and the comfort of the room The staff were friendly too I
We had two rooms. One room had bad bed bugs! Balcony feels like it's going to fall apart. Staff and manager at front desk very very rude! Stay else where I liked Sheriton or Hilton or harrods Bed bugs. Rude manager at front desk. Terrible unsafe balconies.
Comfort. I was grossly overcharged for a bottle of moneral water
Iliked how close it was to the beach and the buffet breakfast was great. I thought customer service was very poor for the cost of the hotel. no free internet or wifi. it was very expensive to use this facility. Having stayed in the park plaza orchid hotel for four days prior at almost half the price I would say that offers far more value for money the the crown plaza and better service
Very enjoyable stay. Great food. American tourists.
running on the beach
Nice location. Parking included. Sometimes the roomcleaning was very bad and done late in the afternoon. Towels weren't changed, some parts of the room weren't cleaned. Wifi is not free. Some of the hotel staff do not speak English. The "living room" sofa was very old and tired, and almost impossible to sit on.
1. Extremly helpful staff at the reception. I was impressed of the way they tried to accomplish all my requests. I had quite a lot those days. I was also impressed by the Manager's idea of sending me a signed bday card on my bday ()shows care to the customer.2. The view and the balcony from the Executive Sea View Suite Apartment are breathtaking. 1. It is an old hotel, not refurbished since probably its 70-80'S.2. The elevators are poor and the cards allowing to go to the vip floors are a pain in the arse.3 Way too expensive for the comfort that it offers!!!It does not worth the money I paid! I would give to my apartment a 3 stars rank, not a 5.
The mini kitchenette was very helpful, to keep drinks and snacks for the kids. The pool, although small was nice and clean and there were cold beverages available and had an amazing view of Tel-aviv. We felt that since it is such a family oriented hotel, that breakfast should have been included in the price like so many of the up-scale Israel hotels do.
I love the hotel, the area, the employees were super to us. Fantastic. Not really, I would only suggest a more American palate friendly in house menu
The friendly staff - comfortable and spacious room - peaceful and tranquil atmosphere - proximity to places of interest.
That I could move out next day We ordered a room with balcony through bookings.com and git a room without balcony for the sme prize. After we complained a reduction of us$ 20.- was given. The room was bad equipped, loud, the way to the ocean far, nothing appealing in so far.
The hotel was perfectly located for my business appointments and being one street from the beach was an added plus. Another positive was the beautiful rooftop swimming pool. Everyone in the hotel was friendly and professional. Pool hours were a little unfriendly as a business traveler but I did have time on Saturday.
We liked the location of the hotel. Tthe amneties were excellent. The room was very clean and the staff was nice. I didnt't like that the price did not include breakfast. the pool was not kid friendly. we did not like the entrance difficult to check in and out with a lot of luggage. The interent service was too expensive.
Very nice hotel, great staff.Pool at roof of hotel was very clean just do not open before 10 am. We are very pleased
Convenient location, coutreous friendly staff
The location is great It is far too expensive but if money does not matter it is a nice choice
location on the beach plus easy access into the city. There is a gym and small pool plus the possibility to run along the beach. the breakfast is great a huge choice. i ate in one of the restaurants one night and found the food to be ok but not great considering the standing of the hotel.
Room cleaning-twise a day and breakfast: both service and menu. Nobody at the reception desk would smile ever! Also, they do not open teh door for you when you go in or out from the hotel, although it is called 5 star hotel.
The Staff was friendly and very helpful at all time Internet Voucher Operation
Excellent mgmt No atm machine
good clear booking service via email. Good service in the hotel at all times
comfortable room, good location on seashore. Although a fine hotel, it was overpriced. We paid well over 300 dollars for a room. At that rate one would expect the standard of room comfort and breakfast set by Dan Tel-Aviv, the city's best hotel.
The spa and Gym are excellent. The breakfast is made for jewish people, and not considers that it is an international hotel
Dated hotel but well run with pleasant rooms. Food at breakfast was average and in the kosher poolside bar the food is terrible. We had lunch there, a burger and chicken salad, this was by far the worst meal I had in 10 days at Tel Aviv
We had a wonderful time and could not fault the hotel ,we will go back at some time we did book apoolside room however when we arrived there was not one available?
no shuttle service to airport
Breakfast was good. Eggs could use some more cooking but they weren't real anyway. All in all it was cheap and if your looking to go to the beach you can't beat the location. Also it is located near some great food options and the staff know the good spots to go.
The staff was very helpful. Bed, linen, pillows and shower - fantastic. Size of room bigger than most. Breakfast the same as all Israeli hotels. Great location - across from the Gordon Pool and promenade, located two doors from Ben Gurion Street.
Good location. Large room.That's all! Staff unfriendly and unhelpful ( apart from Reception Manageress). Service very poor. Room shabby.Every day something missing when room serviced e.g no hand towels, bath mat, tea & milk
Very good hotel, room excellent, food ok, good position. poor service in dining room. Not a great choice of food.
Great location across from the beach and good facilities within the hotel. The hotel was overpriced (over $400 per night) due to season and local events. Renovations to pool area ongoing during stay which we were not alerted to before booking and which affected enjoyment of pool and adjacent lobby areas.
helpful staff. .good facilities. excellent food. great position club lounge was a little disappointing when compaterd to similat facility at the dan panaroma hotel
the view of the streets
Staff very helpful and accomodating, especially late checkout. I was upgraded to lounge floor. Sea view from room.
nice pool, good area, nice breakfast besides the fact that on your site is written VAT is not applicable the hotel tried their luck to charge us vat. only after proving we are not israeli citizens did they agree to remove the charge.
beautiful hotel nice location beautiful view
Location Rooms were too small for the price. Daily restocking of towels and accessories to include complimentary water was hit and miss.
The very convenient location. Its position on the Beach where all the life of Tel Aviv was.
Nicely located, Sheraton Tel Aviv Hotel has everything needed to go for a business trip or vacation. Bar at the reception closes after midnight
This is my favorite hotel in all of Israel. It's wonderful to be recognized, as well. Great, great hotel!
SPA and especially massages are very good( good specialists), general service and room , comfort and good situation on the sea side. Food was not at the usual Sheraton standard level...( choice of fresh fruits is poor and fresh juices are not available each day..) Cafe machine did not work properly.. etc.;
Great staff. Super nice people. The hotel itself...meh..definitely definitely not five star, perhaps not even four. Tiny room and bed so small I could barely fit. Noise from hallway came into room. I'd say it's a good four star. The bed was tiny, barely fit one person.
prachtig hotel, mooie afwerking, zalige bedden. little things: no tissue papers in the rooms. During 3 days the same marmelade. There was only 1 kind of marmelade and nobody did the effort to get some different one knowing we didn't like orange marmelade and although we stayed for 3 nights.
The Business Launge Rooms was not very clean.. They also provided me with a smoking room which I asked for a non smoking room.. Also you have smoking rooms between non smoking rooms which is not acceptable as the smell goes through the rooms...
Vertually new, beautifuly designed boutique hotel in the outskirts of Tel Aviv, convenient to exelent Asuta Medical Center and surounded by new hi-tech area. Staff is mostly young, but very accomodating and polite. Exelent breakfast, served both in the dining room and very well equiped big bussiness lounge.
The service was great , they try to make your stay really comfortable
Hotel is brand new. Trendy place. Almost everything in the place is black. Very well done though. Nice bathrooms & showers. Some pretty good restaurants within a block either way. Highly recommend Giraffe. I was hoping for something close to the airport so the location was not really what I wanted, but it was the only thing left. I am glad though because it really is a pretty neat place.
the staff and the modern deco
The cleaniless of the room, the breakfast buffet is excellent day of departure, requested a taxi to airport - I was put in a van which is used to transport vegetables !!! I would like to know the name of the person who booked this "taxi" I had to pay the full price 190.00