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The hotel is nice, clean and shiney... although I have stayed at B&B's that have better facilities. I did not like the attitude of the staff. I did not wear a business suit when I arrived, although I did pay the 490CHF ($520 AUD) as everyone else had, and I believe I should be treated equally as such. For this price wifi could be included, but if you wish you can sit in reception infront of everyone and use a computer which is blocked to most common sites. Also breakfast or at least cheap instant tea and coffee could be available in the room. I also wanted to amend the reservation and the staff were very unhelpful... it seemed that they wanted to lock you in to what you booked on impulse on the internet (and this was not the only swiss hotel which did this to me).
We felt as if each member of staff including the management were personally at your service. Very attentive and friendly. No
staff are not so helpful
Room decor I was charged breakfast without having one. My booking with booking.com was without breakfast, but I only realizied later that I was overcharged.
well located near old town; nice staff ;good breakfast extractor fan did not function; building works on extension started at 8am on saturday morning(noisy); overpriced for what was on offer
Comfortable room (double room), friendly people up in the restaurant. The hotel manager managed to find a baby cot for us taken from another hotel, that was highly appreciated (the hotel only has two baby cots, that's probably suggesting this is more of a "business" type and not a family oriented hotel). You can use the spa nearby with warm swimming pool and saunas. Excellent location next to the old town, cathedral and library. It only had two baby cots for the entire hotel. Although we booked one, the people using them decided to extend their stay and there were no baby cots left for us. It could have been a disaster evening with our baby, but the manager went out and borrowed one from another hotel, this was highly appreciated
Staff were courteous, location is excellent for the old town and cathedral complex. Room was clean, in good condition, and very quiet. Even the internet rate is expensive for what was a rather small room.
Staff good, two restaurants & good little bar. Location right across from train station & not too noisy.
Typical city hotel for business hotel but with modern interior decorations. Very nice room. Nespresso machine was installed in the room which was a big plus for me.
confortable atmosphere with frinedly and suitable service
.The hotel is located direct near Train station, that why if you are sensitive to the noisiness outside, please ask the room with the back side windows
i enjoyed the Coffee and Tea in hotel room. The coffee machine come in handy.
Very convenient location, professional, courteous and pleasant staff, well designed and equipped guest rooms and bathrooms; the fact that guest rooms and breakfast rooms were entirely smokefree, and the good selection at breakfast. Rooms at front could be affected by street noise at night but that was to be expected given the hotel's location opposite the main railway station.
location and restraurant nothing special
Hotel provides the good amenities, i.e. slippers, tooth brush and etc. The breakfast was also good. The room we stayed does not have a bath tab.
5 Star for reception! and Location!
Comfortable and quiet, and very clean Nothing
The hotel was clean and tidy. The room was clean and comfortable. The staff were friendly and put up with my very basic German skills and were very proficient at English which helped a lot!
1. Very hospital hotel staff, even received a small welcome note with my name and a small chocolate; 2. Interior, very new, well organized, warm, which is a good credit in winter time... 3. a nice book, out of head and into the heard next to the bed, very nice, I bought one... a very inspiring book
Friendly and helpful reception staff, spotless modern room. I was leaving too early to have breakfast officially but they did offer, all the same.
that the staff already knew that I had stayed in their hotel before. the good help of employees.
Nice clean room, quiet surroundings and helpful staff. Breakfast buffet included with the cost of the room was excellent. The fact that the elevator only goes to the third floor was not evident on the website.
Apartment sized rooms
nice personal greeting at arrival, small hotel but very familiar setting, good location, nice breakfast buffet, very clean rooms, helpfull staff, excellent price-quality relation
The location of the hotel was perfect for visiting the city, plus near the train station for getting out and about
Centrally located Not being able to get coffee or refreshments after 2000
Practical and comfortable. Very central
Good Staff, hotel well situated in the heart of the city. Undersground parking close to hotel.
Very design, modern, well located. Breakfast was very good. Price is a bit expensive.
Its central location Poor decor, scuffed walls, unpleasant odours in one of our rooms. The hotel felt mean-spirited, unwelcoming and unfriendly. The cheap decor posing as minimalist and modern was irritating.
The central location in St Gallen, the clean design style of the rooms, the cleanliness of the room We stayed 2 nights and had 2 rooms; one of the two rooms was not cleaned - forgotten. The service during breakfast was rather slow, but the breakfast service itself was ok
Very helpful staff. Parking at rear very convenient. Modern design. Very comfortable room in centre of city.
Great location; Very friendly and nice people
Friendly staff, comfortable room, great breakfast. Rather expensive, but I suppose it can't be avoided in this country.
Very nice room with modern and fancy furnishing and lighting - it was among some of the recently refurbished ones. Great location within the old town, and also a short walk from the station. Would go back again, Not much of a deal, but staff in breakfast room could be friendlier. Also, the too fancy furnishing has a small design fault: the small bedside table, once closed against the wall, cannot be reopened! The hotel guy needs to come with some tool to reopen it!
it was in down town.It's location is excellent.
The modern design and excellent and functional use of space. The room was also very clean and the staff friendly.
My single room was very much a single room - complete with single bed - and the bathroom was v.small. Room decor dated and a little gloomy - but spotlessly clean
Whole hotel was nice. Perfect location and the hotel was modern with impressive decor and design touches. Nice late breakfast too. Double bed was actually a twin bed.
Conveniently opposite the station with pleasant contemporary decor, and a delicious breakfast. My single room was a good size, clean and comfortable - fine for a quick stay in this charming town. I particularly liked the bircher museli and good quality choice of cheese for breakfast.
The staff was very eager to please and most helpful. The room was clean, however it was somewhat tiny as compared to your North American chain hotel. I cant really classify the hotel as a boutique style hotel but rather a hybrid between hotel and hostel. We had to wear wrinkled clothes because there were no ironing boards or irons available for guests???? Not a five star hotel but the staff did try to please.
I liked that it was so close to everything , that I had my own bathroom, breakfast was adequate, and that it was a real value. Facilities were a little old and it was noisy at night if the room faced the street.
Basic but clean and reasonably comfortable. Sadly there was quite a lot of noise from the street late into the night/early morning.
Cleanliness was excellent and situation nis very comfortable.When I leave yhe hotel I couldn't leave my baggage until 3 p.m. because the door was closed
Location is very central and staff very friendly.
Great location within easy walk of all the sights, and helpful staff.