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The decor was fabulous! Staff was so helpful. We needed help to get back to Munich when the border was closed to Germany from Austria. They all helped us find an alternate route to get home. They checked trains and buses and provided us with maps and information to cross the border in a stressful time. They spoke English quite well which gave us peace of mind we could trust their understanding of our needs. So glad we booked with them. The room didn't have a surface to set our suitcase on.
The hotel and breakfast was very nice. I didn't like the location of the hotel and the elevators were very slow and crowded.
It was great! Amazing Incredible location, just walk outside the train station and there it is in the middle of a "platz", it's brand new hotel with modern confortable rooms and the rate was alzo amazing (very low for such a nice hotel).
Excellent! The slight problems with hotel staff encountered the last time were addressed. Great stay. Nothing at this point.
Close to train station Wifi signal was weak
The hotel is close to the train station.
Very well located for station and only 15 minute walk from old town.Staff very friendly and helpful.9 Out of 10 overall. No
Ramada is very close to the Main Station, which helps considerably. It is a modern, needbased hotel. Breakfast spread is very good. They do not serve Lunch or Dinner.
The location is very convenient. Mr Hofer, the man who works in the evening, was disguntingly rude. It is amazing to stay in a place where you have to pay for the services which is normal, but on top of it you're paying for the pleasure of being treated like dirt by this unhappy worker. Awful!
brand new, very clean and spotless, very helpful and friendly staff a bit overpriced considering that quite rough area (Salzburg train station square), breakfast is not included and cost a fortune (14 euro), you can actually dine for that money in Salzburg!
The hotel was very clean and friendly. Breakfast was excellent, plenty of choice. Definately would stay again. Nothing I didn't like - it was a bit of a walk into the centre of Salzburg but very handy for the airport bus and we were able to check in very early which was great.
Location; cleanliness. Very comfortable
Near the bus stand, easy to find. Nice hotel staffs n knows the ins n out of the city. No Internet connection in room. No kettle in room.
Location excellent with great value for money. Staff very helpful. Just situation outside the old town area with very pleasant and interesting walks. Wifi was a challenge with no access in rooms, however public access points reliable.
centrally located, very nice and helpful staff. Tour companies come to hotel and transport to the tours. Good breakfast too. all rooms are non smoking and no provisions made for smokers.
comfortable beds,clean room, good service. hotel on good transport routes across the city. also within walking distance of most sights. we felt the breakfast was rather poor for this class hotel.
The staffs were very friendly and helpful.
the staff were very helpful, the location is excellent, the breakfast was good, the room was comfortable and clean
location and helpfull staff room very small no air condition
The location, the people and the overall atmosphere for the price was great.
The friendly and helpful staff and the clean environment was a big plus. Lack of service with luggage resulted in my husband injuring his foot with the heavy trolley. There should be some help with luggage, if necessary.
Was well priced, a short walk from all the sites in Salzburg. Modern and well kept. Electricity to each room only turns on when your room key is in it, which can be tedious especially when charging devices. Breakfast was not included and would have cost €10 otherwise.
Great location near the center (5 minutes walk) and not far from the train station (10 minutes wallk), nice cozy atmosphere in the hotel, clean and fairly comfortable room, very fine breakfast, friendly and helpfull staff. We really enjoyed are stay there, very good value for money. Highly recommandable, Somebody could find street noise a bit too loud.
Very short walk to the city center, very convenient! Also reasonable parking in a garage.
The hotel is well located, only a few minutes walking from a pedestrian area, and about 10/15 min from de old town. The people are nice and well informed about visits, concerts, points of interest, etc. The breakfast is simple but good. The rooms need a remodelation, mainly the bathrooms. The curtains doesn't isolate the sun, so when the sun rises it's almost impossible to sleep.
1) Spacious and bright rooms 2) Excellent service and breakfast 3) Courteous staff, especially there was a gentleman on the reception in the early hours of the morning, we arrived by train from venice and when our room was not yet ready he gave us a very good reception and service with a smile 1) More english channels required on tv 2) Should start having 24 hours room service as everything around salzburg closes at 6pm
Great location. And the sauna-relaxing. Great service.
Breakfast was good. It was very nice to have a programme/update for concerts, weather etc. for the day in the restaurant at each table. hotel doesn't have an airconditioning which might be a problem in the summer months however for the period of my stay using of fan was OK. The shower tube is really small. Use of internet is a bit overpriced.
Easy to find and quite central Efficient staff Good sized rooms Reasonable value for overnight stop Smoke is the biggest problem with this hotel. It permeates throughout the hotel bedroom corridors and into some bedrooms. Noisy traffic if windows open. Beds thought uncomfortable by some of my friends
asked for a quiet room which was perfect. Location was great for the bus stop to airport and also for the old town, both about an easy 10 min work
This hotel is excellent from reception check-in to check-out. The staff were superb couldn't do more for you even if they tried. The breakfast room and selection of food was perfect. Our room was like a home from home. We will stay here again.
Receptionists very helpfu1l
the site, the staff my daughter had an extrabed which was awful (the worst bed I have ever seen)
Fabulous location and great service from the staff. Unfortunately our sleep was spoiled by the Irish Pub down the street being open late and very noisy patrons echoing despite closed windows until 4am.
Great Position Breakfast a bit expensive
The room was beautiful, the location was fantastic and the hotel staff was very nice. We would stay there again!
It was amazing vacation in ancient and splendid Altstadt with luxurious service! Our gratitude to this hotel! Special thanks to Fabian Haberle!
Welcome, level of comfort and service were excellent. Position in town centre could not be bettered.
Warm, homely ambience and excellently kept. I have been staying at your hotel for the past 5 years and the overall upgrade is excellent. No negatives to report.
the location poor rooms, no air conditioning, old building, smelly and noisy neighbor .
Excellent service and cleanliness and proximity to city centre - out of back door of hotel into main street, yet hotel quiet. Parking - very very difficult to get parking and Hotel not easy to locate because bus lane outside - buses often blocking hotel as one drives past.
The hotel offers fantastic rooms and is located next to all the tourist places. There is no parking lot nearby and the hotel doesn't have its own parking garage. The closest parking lot is 5 min walk from the hotel which is quite uncomfortable.
Everything except below. The selection of food in the restaurant and the attitude of the restaurant were poor.
Nice Room. Friendly staff. Good location. Overall a pleasant experience.
Location-close to the mirabell castle.this hotel seemed to be enveriomentally friendly Authorazation of credit cards several times.the .recepcionists unpolite behavior till now(3 weeks) I did not get back my secondly authorized amount of money for the room.
The staff was great: very helpful, professional and nice It is not entirely a 4 star hotel
The hotel rooms are old and literally have baseboards peeling off the wall. The toilet is tiny and there's barely any elbow space in the entire restroom. There was dust all over the furniture and stains on the towels. The elevators on our floor did not even work. This is falsely advertised as a 4-hotel but is outdated and horrible quality for the money.
The location is excellent - not far from the old city and near the famous gardens. Ive stayed here before and enjoyed staying again second time around. Nothing - it was just what we needed
the location and the rooms
Quietness Too small bathroom (the door opens in an awkard direction).
Nice rooms, well priced, easy access to city centre, away from the madding crowds Most expensive internet access in all the hotels I stayed in so far. E 20+/day!
Hotel was located in close proximity to city centre- a 10 minute walk. The room felt like home. Beds were a bit too soft and one of the pillows was too firm.
Service was great, and very good bed Very expensive Internet
location, staff, cleanliness parking place was a bitt too far away
excellent service, room facilities and view
beautiful hotel and grounds, great breakfast and wonderful staff the lady that cleaned our room had horrible body odor
The welcome at the hotel was absolutely excellent we were made to feel so special.The outlook was stunning.The food was superb and the hotel took great pains to serve us even though we were very late on returning after the shows in Salzburg We felt that our room was disappointingly small for being called a "Grand deluxe double room" and for the price we paid.Our friends paid the same and had a far better room.we did not want to make a fuss as they were introducing us to this beautiful hotel and complaining would have spoilt the holiday,but i would ask next time for a bigger room
The hotel is beautiful and the lakeside setting perfect: Fuschlsee is most appealing and the lakeside walks through the woods enchanting. the service is excellent and the Spa facilities are superb. the breakfast in the Schloss restaurant is excellent. The Schloss Restaurant for dinner was way below expectation and not recommended. The quality of food especially the 'Pot au Feu' and the so-called 'Irish Stew' wasa disgrace and the prices outrageous for what was served up
The hotel, staff and location. Beautiful facilities and well kept. Expensive.
The Hotel Sacher was a charming hotel with an interesting history. We did lots of walking and It was conveniently located to shopping, site seeing and restaurants. The staff was great and very helpful during our stay. In the evenings we enjoyed having cocktails in the bar while listening to pianist play. The Hotel Sacher is a great place to stay!!
Sacher Hotel, location is perfect for touring Altstadt Salzburg. Junior suite was impeccable, and well furnished, entire staff most friendly and helpful, and service worthy of a five star boutique hotel. Absolutely, nothing.
Hotel is conveniently located for festival goers. Facility is old and room small.
Wonderful vue, large room with a pleasant balcony, very kind and attentive staff, good restaurant. One of the best hotel I've ever stayed
Mr. Reinhold helped us get amazing ticket to the symphony the day of the show. He was thoughtful in organizing a private tour and directing us around the city so that we didn't waste time or miss the hidden gems. Truly exceptional service!
kitchen, interior design, service, clearness
The ambiance and the location The old bathroom, quite unconfortable
Please write at least 15 words
The location and the friendliness of the hotel staff. The rooms were quite dusty and old. In fact, we came to know (from the management) that only some rooms were renovated and not all unlike what was stated in the booking.com website. On the other hand, the breakfast buffet wasn't really a 5-star hotel standard.
always available, always ready to assist rooms are small and it is always a fight to get a room with a view
The service Incredibly small rooms
The staff were very courteous and spoke numerous languages so it made communications easy. Also, they were very discreet and extremely helpful with any issues and questions about the surrounding areas. The view from my room were spectacular!!! Quiet, romantic, and close to downtown historical Salzburg. Nothing were wrong.
We got in early, at 11am, and they let us check in and the room was ready. no
location, room size, helpful staff
Great hotel, friendly staff, very good breakfast, great location
Very nice 2 Twin bed suite. Close to Gardens Under reconstruction. Breakfast was crowded at times with tour buses
the rooms were beautifully decorated the location was not as central as I would have liked
not too far from center the restaurant "Pitter keller"
Ability to have a wheelchair available...it was a life saver for a guest that ended up not being able to walk around once we got into the city I asked for follow-up and a question on my reservation 3 times to 'firstname.lastname@example.org' with the hotel and my inquiries were never answered.
It was at a very good location,had private parking very close to the hotel, and the facilities. My husband enjoyed the Spa. The water temperature was not good. Sometimes it gets cold in the middle of the shower.
Good location, very nice staff, the sauna/spa downstairs was also very comfortable. Good buffet breakfast.
Close to Railway Station and Town. we went on many rail trips The Resturant was closed but we were not informed until we looked for it in the evening. The beer kellar was promoted but was noisy and far too much tobacco smoke
clean, comfortable, everything was excellent, it is the best hotel of four hotels i have been in it would be better if the breakfast was included with the rate of room i have payed
It starts with the concierge taking care of your car and luggage, the girl at the reception brings you to your room and gives you info about city and map before you can ask, really very good service. Beds are very comfortable and the room was in authentic style which fits with the rest of the hotel
Location was a important factor. Love the decor too!
Business trip to Munich
Good location. Toilet is immaculate. Single room is small
The service was impeccable and the room was spacious
Everything, staff were so welcoming and made us feel special and individual which was much appreciated as this was our honeymoon. Yes - it was extremely smoky and very warm
location near the center
Friendly staff, excellent location, comfortable rooms it didn't have a spa. the furniture was a bit worn
Wonderful sevice. Beautiful room. Excellent location. One of best hotels I have ever stayed in.
Old world charm, historic building, beautifully maintained, elegant, extremely delightful staff, wonderful restaurant, terrific bathrooms. Absolutely nothing to dislike about this lovely hotel.
Very very professional staff. Excellent all round the house Wouldnt have a single complaint to make
The breakfast buffet was amazing. The location was close to the train station and Mirrabel Platz.
Friendly Staff. Location. Sound proofing was excellent. i say this because the hotel is on a main road and overlooks a railway bridge and no sound really came into the room.
The hotel is in a convenient location near the train station and the Mirabell park. Also, the staff was courteous and the breakfast was very good. There is also a computer with free internet in the lobby, which is always a plus. We booked a 4 person room but it was really just a large room with a pull-out couch that was very uncomfortable, as they normally are. The room was quite drab with nothing on the walls. Also the shower head was not functioning. We sort of got the impression that this 4 person room is not booked very often and the hotel treated it as such.
I liked how the front desk signed us up for a particular tour.
Location to everything was great. The food and service in the restaurant was good too.
The room was dark and dingy on the basement floor. My room was off a dark hall that had a door that opened directly to the street and was insecure. The hall was very noisy with the sounds from the street. The room had a overwhelming musty smell. The staff was not helpful with my concerns about the room stating that there was nothing they could do because they were full.
It was near the train station and close to the bus stop. The pillows smelled like perspiration. It was awful!
The location of the hotel was great. It was near the Central railway station which services local and International travel. Breakfast was good.
I really enjoyed the breakfast and the location was excellent. The stricktly non-smoking room, while on the same floor I think there were some smoking rooms.
Within walking distance of the main sites... Nice bar that is open till 12.. Great breakfast.. Plenty of parking!!
The 'creature comforts' make all the difference, but a hotel is nothing without it's staff and in this case they were fantastic. That there was not a No Smoking area in the main communal areas.
Bistro Bar Unfortunatly just a little quiet.But we assumed that it was because its out of the main season.Prehaps you could offer special return deals to anyone who has used the hotel for holiday breaks
The hotel staff were extremely professional and very helpful. The rooms were fabulous. We enjoyed our stay very much and would return again. no complaints at all. Everything was wonderful
Very, very friendly, informative and helpful staff throughout the hotel. From check-in, at the restaurants, the Concierge - their friendly, helpful attitudes will bring me back.
Great location, quiet and relaxing. Room was very nice and did get an upgrade as it was my birthday. My girlfriend contacted the hotel in advance of our stay to organise a surprise cake and bubbly on arrival as a surprise. The hotel forgot this and she was really upset as she had to speak to the hotel and then the receptionist did not even apologise despite acknowledging it was their mistake. Despite cancelling it - the cake and bubbly was there when we returned to our room, but warm and by then we didn't want it - we were still charged for it!! This did take the edge off our stay unfortunately.
The staff in the Sheraton Hotel were excelent. They all had excellent English and knowledge of the area which made our stay more enjoyable and memorable. Only fault I had was I thought I had booked a Double room however when we got to the room It was a Twin. Would advise people to ensure on Check in the room u get is what u booked.
Central to old town, and staff were very friendly and helpful
location in city centre, value for money, cleanliness of room staff was friendly but not very effective. there was a queue at the checkout, which prompted me to leave without getting a receipt, whcih I had to request by phone after the stay
Centrally Located close to Old Town and Railway Station
Breakfast was excellent. Electric receptacles were worn-out. Had to hold plug into wall for shaver and/or curling iron.
It was great. Easy to get to and right beside the old part of Salzburg. Perfect location. We traveled with a 10 month old and a 2 year old. The staff was great with the children and met our needs as soon as we asked. They even recommended great places to have dinner.
Good location and friendly reception. Free tea, coffee and soft drinks available in lobby. Clean rooms and a reasonable variety on offer at breakfast. No bar in the hotel which I would have expected for this level of hotel. The decor was tired in the rooms and needed a refresh. Minibar not restocked the following day
the location was good. close to everything salzberg has to offer. One negative is the church bell rings in the middle of the night.
Nice staff It's more like a 2 stars hotel. The furniture is 20 years old. The rooms are not soundproof at all, we could hear people talking in the next rooms as if they were near our bed. The towels were with stains and hair.
Free fruit juice Description of location - NOT at address stated!
Very good situation, car parking carage (public) near the hotel, good breakfast, clean and confortable room.
Amazing last floor room, like a suit. Really central
Location was great and the hotel staff were very helpful.
Very nice room, excellent breakfast, ... 10/10
The front desk staff were very helpful. Breakfast was very good. The room seemed a little tired.
No air conditioning
we stayed for one night. everythink was ok.
It was a very nice hotel right next to the train station and within walking distance to everything!
We have many many nice things to say about the Achat Plaza....Good location between train station and old town.....spacious room.....very modern bathroom.....air conditioning (every day we were there was over 90F)...good selection at breakfast.....very helpful staff.....free bottle of water at welcome.....free wifi.....excellent restaurant for dinner......nice lounge area with comfy furniture.....easy access to the bus lines.....nice exercise/sauna room on top floor (didn't actually use it- all of Salzburg was a sauna while we were there)......very nice running route if you're a runner, through a beautiful park and back along a pedestrian walkway by the river.... No complaints at all- the Achat was really a wonderful place to stay and we highly recommend it. It was obvious that this is a well cared for hotel that values the comfort of its guests.
Some bathrooms have leaking problems. My brother's room had some yellow liquid leaked into his bath. It was really disgusting.
Great room. Great Breakfast
A good hotel. Good size rooms and excellent shower. Close to train station and easy walk to old town.
comfort of the bed
Rooms were comfortable - beds were very comfortable. The shower & toilet facilities were in the room but separated by a door, improving noise reduction. Breakfast was typical European, but a wide selection & generous. It's fairly close to old town Salzburg, walkable but a stretch with smaller children; the hotel is close to bus lines, though. Traveling with a family of 6 - 3 adults and 3 children - caused us to be creative with our sleeping arrangements, even with triple rooms. The staff very thoughtfully put us next to one another, though, which made it much easier.
The warm hospitality shown both by the reception staff and the Breakfast Room. The House Keeping was meticulously done. The inputs/suggestions given by the reception staff was very useful in making our stay a pleasant one at Salzburg.
The hotel was located within walking distance of bus routes. We had problems with stairs to access our room which is not helpful to an elderly person who uses a cane. The restaurant was smokey;the food was good.Our bed fell apart ......
Quiet and clear room,but pricey.Breakfast is poor for12euro. The receptionist in the evening was not welcoming at our arrival,he seemed hired from street by the hotel,not plite.we booked 2 superior double room,one room with free coffee and tea and with a kettle,the other room with nothing,I have go downstairs to ask for the kettle.The next day there was still no coffee and tea.In spa area,no spa at all,only sauna,and I can not call the palce for children a play ground,there was really nothing,so they are just misleading.Highly not recommed,for sure will not stay there again.
relaxed and very comfortable
The staff and spa Rooms a little austere and as mentioned above, the hotel has two buildings opposite each other and we were not in the main building.
The location was perfect for getting into the city centre and it was easliy reached from the train station. The friendliness of the staff and the extras like the spa swimming pool etc was most appreciated. It was the smallest shower that I have had in two months in Europe.
Excellent location, friendly staff, nice "room" ("split" into 2 floors). Bed/Couch in a living room is not very comfortable for sleeping was not in a very good shape therefore I felt pain in my back in the morning.
Swimming pool. Afternoon tea. No doors on showers by swimming pool. Too hot at night.
Good location, very good breakfast! The garage for the car a bit far from the hotel, the general looks of the hotel: it needs to be refurbished! Highly over rated! The single room was almost impossible..it felt like you were in a basement!
The location of the hotel. Also the breakfast was very rich. They did not mention about the Annex building. Another disadvantage was the lack of lift in the building.
central location- good breakfast, comfortable room, well fitted. the weather was not hot, but I imagine the room would be in hot weather. Inevitably with a central city location, early morning noise- no air conditioning, so need to keep the windows open
Great location within easy walk of the city center. The spa facilities were nice. Great modern bathroom & lots of storage. Couch used for extra bed was uncomfortably hard. No restaurant in the hotel itself, but many close by.
great location, friendly staff and clean room the romantic suite is a bit, well lets say, strange decorated ...
Excellent rooms for a very good price - large, elegant and comfortable. Phenomenal included breakfast and friendly, responsive staff. Easy walking distance to the old city; located on a quiet pedestrian street. No complaints
charming small hotel in centre of town very noisy at night
Restaurant was good but too pricy. For the rest, excellent stay!
Outstanding hotel - staff were efficient and friendly as well as thoughtful. Room was full of character and exceeded our expectations. The atmosphere of the 600 year old hotel was fascinating. We ate room service food which was excellent - we were able to pick locally popular dishes as well as the usual chioces on Hotel Room Service menus. Parking was not convenient by the hotel, but the hotel took care of it all with free valet parking, so this was not a major issue.
Hotel Goldener Hirsch had all the promised alpine charm of a 700-year old hotel. The decor was quaint and we received a free two-level upgrade on our room. Very spacious as a result. Staff was remarkably courteous. A bit expensive for the included amenities, and the old world charm means some amenities are missing or outdated.
Great location - easy to walk to everything.
The location of the hotel. We enjoyed staying in the 'old' part of Salzburg.
The location is excellent, very central. The hotel is located on commercial street of the city, an area with restricted car access. Consequently, I lost at least 30 minutes trying to identify the address where I could not reach by car. Finally I called the hotel and they indicate me a different address for car navigation and so I got behind the hotel. Then I realized that the hotel has no parking and I was sent to a public parking (relatively close to ~ 200 meters). A very unpleasant experience, amplified by the fact that rain in that day and walk with luggage from the public parking to the hotel it was not the favorite part of a holliday day.
The staff was very friendly. The hotel is on a cute street in Salzburg, very close to shops, restaurants, and tourist sites. We would definitely stay here again!
Wonderful staff and perfect location The carpet, TV stand, small sofa and small table and chairs felt a bit cheap and out of place with the rest of the hotel
Excellent location,very professional and helpful staff.I also liked the rustique room not lacking modern amenities.I would advise more English TV programs.
This is a fantastic hotel! If you like antiques in your room and helpful staff attentiveness, this is the place to stay. The restraint is fantastic. Don't go to it if you want new fusion type food. The menu is very traditional. Each meal was prepared as if your Gran muter was in the kitchen herself. ( I don't know the German word for grand mother, I'm just guessing.) My wife couldn't have been happier with the stay. Comforters- I tend to be a little warm. The big down comforters were a little to warm for me.
Mixture between traditional austrian style and luxury Nothing to complain