Pros: I was pleasantly surprised on my flight from JFK to Manchester because I had read some bad reviews. The only bad thing on my outbound flight was that the boarding pass they gave us made the TSA agent pause for a bit because she had never seen one and it looked homemade. Not that that's an issue, but just was odd. The crew were fantastic and the food was surprisingly tasty for airline food.
Cons: On my return flight from Manchester to JFK I was told to weigh my carry on baggage, and it was 11.5 kilograms, too heavy for the 5 kilo limit. Luckily my ticket apparently included a checked bag that I didn't know about, but had it not it would have cost me 65 British pounds, or about $100. What bothered me about it is that the same bag weighed more with gifts in in it on my way over and there were no extra bag fees. Why is there a small weight limit on the way to NY and not on the way to England? I always knew European airlines had strict baggage limitations, but this seemed a little off. They also charged my father 2 pounds for an Orange Juice on the flight back to NY, but there were no such charges on the flight to England. Does anyone know why there's fees one way and not the other? It just didn't make sense.