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Excellent service from polite efficient staff together with very good leisure facilities and good food.
The fact that on arrival I was not asked for a credit card reservation of money and thus not treated as a potential criminal aiming to abscond without paying.
It is difficult to rate the hotel as we only stayed two nights whilst attending a family funeral. But, it served our purposes perfectly.
The rooms were lovely and the staff were very friendly and helpful
Friendly atmosphere. Excellent food. Good leisure facilities
We had a std double, it was better than a superior room at most other hotels. Very good leisure facilities. Excellent restaurant. All staff very attentive. Highly recommended.
Staff were friendly Plumbing/ heating was noisy all night keeping us awake.......Didnt like the fact of having to walk around the outside in the rain for access between room to reception
I have stayed at park farm on several occasions in the past & always enjoy a comfortable relaxing stay, nice place to unwind
It was nice to be able to visit the pool and steamroom The haetin stayed on over night and we got a poor night's sleep
Food excellent, the the best looking and tasting breakfast. Prompt service and friendly staff. Bed not very comfortable - may be that mattress not very thick! Didn't sleep very well.
All staff were friendly and helpful. The accommodation was clean and spacious, and well equipped. Leisure facilities were excellent. It was an excellent value, enyoyable stay.
very nice and good value for money
The surroundings It is not clear in the hotel information that there are no tea and coffee facilities for guests who stay less than a week. This is not the case in any other hotel.
very restful had a good time to find room 48a which was round the back with no lights ie from the outside was very difficult in the dark.there was no number on the door
the apartment was excellent far bigger than we expected,just a shame we were only staying one night
Excellent facilities, pool area is great, rooms very comfortable with everything you need. Excellent housekeeping. Information pack on arrival eas very good. Cromer itself is fabulous.
Everything was great, location, facilities and Cromer itself was fabulous. N/A
The space in the 2 bed villa, and the amenities on site
The rooms were 1st class and very well equipped. The grounds were lovely. We ate in the bar area and the food was very good. We had a problem with the hot water in our room but maintenance came straight away to fix the problem.
Friendliness of the staff , pleasant surroundings & cleanliness of the accommadation. No.
proximity to city centre
Hotel is very conveniently located. Has own car park. Rooms are clean and comfortable and well equiped.
The position was very good We were at the back of the hotel and the extractor unit was a little noisy
In the centre of Norwich - right by the cathedral and excellent choice of pubs and restaurants etc. Near good shops and The Forum A minor point was that the foyer internet access did not work. The room was cold at night due to a problem radiator but they supplied a room heater
Excellent location lots of original feature Leaving
Good position in town;friendly/helpful staff; nice room;convenient car parking Not very excited by dinner menu
A comfortable recently modernised hotel in a delightful inner city location with a free car park, Also the restaurant is excellent and the staff generally helpful and courteous. Nothing! It ticked all our boxes.
the cleaner looked nice the room was really hot even tho the heating was off, not a huge problem tho
The Paston room was excellent, but the key fob did not have the room name on it, just the number which confusingly was 412 even though the room is on the second floor.
The staff is friendly and the onsite restaurant was fantastic! Rooms are modernized and spacious. Location is excellent. Couldn't have asked for anything more!
The helpfulness of your staff was certainly appreciated and available when needed. Also a pleasant bathroom. Our bedroom could have been more comfortable and a large stain on the carpet on entering did not give a good first impression. The duvet was most comfortable but softer pillows would have been nice.
Staff were helpful and efficient. Hotel Building and Grounds were excellent. Facilities and dining were as you would expect of a De Vere Hotel.
Frfiendly helpful staff, excellent pool and sauna. `breakfast rolls undercooked, no crispbread, i.e ryvita available.
We were very pleased with the room we had. Breakfast was good with wide variety Although we booked online when we arrived at the hotel they had no knowledge of our booking. But because we had the relevant paperwork they were able to fit us in.
The grounds and the hotel were very good. You were made welcome. I enjoyed the facilities. As said before. The room was basic and for the price I would have expected king size bed and a fridge. There is no air conditioning in the room and it was a warm weekend. I was informed when booking out that there was bigger rooms available.
the ambience in room information folder lacking (some pages duplicated, possibly some missing, restaurant opening times not given), and not coordinated with TV on screen info ("refer to in room guide for restaurant opening times"), phone not working, TV unadjustable for colour balance, no guide as to channels
Excellent service - particularly the waitress. Food was also excellent. Confusing layout and unclear "labelling" in the lifts! e.g no infomation which floor to choose for Reception.
Ample car parking, polite and friendly staff, very good choice for the room service menu as a single traveller this is very important and an excellent selection for breakfast with attentive serving staff The facilities were a bit dated and the room was rather a long trek away from reception.
peace and quiet over looking the golf course i didnt stay longer
Staff, building itself - spacious and grand, swimming pool Bedroom would benefit from a reading light
Big comfortable beds
Location of Hotel, ease of use and good facilities Room Service for Breakfast (didn't arrive!)
Comfortable relaxing weekend break in a modern coveniently located hotel. Staff very friendly & helpful
Location with friendly staff. Needed more people serving in the bar in the evening with training on how to deal with customers in their correct order. I was overlooked when it was "my turn" three times
Excellent staff, couldn't be more helpful and location to Norwich City Football Club perfect! Breakfast and lunch also very good. Overall a bit expensive for a Travelodge on steroids. Lacked atmosphere and character, and for the money we paid I've stayed in better hotels.
no late night revellers n/a
The hotel is in a good location for norwich,easy parking,quiet.
Not very much to our disapointment Breakfast was a disgrace
Lovely decor, nice room. Quiet. Very helpful friendly staff. No probs at all.
Comfortable, clean modern and spacious rooms, all the facilities you'd expect from a good hotel, helpful staff and good food. No
Someone to greet me on arrival. Well lit. Separate and accessible lounge area. Own key. Payment taken on arrival so free to leave following morning.
access available at all times to room, car parking, walking distance to town Ensuite facilities were to small for comfort, I believe not worthy of 4star rating, as was food quality at breakfast! deep cleaning of some elements within room needed (extractor fan) also I would suggest needs uprating as condensation is affecting decoration (rm 16)
Out of the city so quieter but a good bus service if needed, good parking facilities.
A very nice modern room with a nice feel We like the help yourself breakfast although we felt it could have been a little more tasty!! The sausages could have been more meaty!
The staff were very helpful and welcoming. The room was comfortable and very modern, it was very clean also. It was clearly visable from road and easy to get to from city centre. A great stay.
Lack of staff. Lack of information about Norwich.
Everything! The staff, welcome; The room was new well apointed and spotless. The breakfast was fresh, wholesome and well presented. the guest house offers excelent off street parking. This is clearly a new bussiness venture and I wish them every success. Keep up these excellent standards and look forward to continued recomendations and repeat custom. I have suggested to Norwich Union that they put you on their recomendation. You are a credit to the city of Norwich
Excellent cleanliness, buffet-style full English breakfast, car parks for about 10 cars
Excellent, friendly service from staff. Easy to locate and close enough to the city.
Clean and modern.Breakfast was good and also included into the price that we pay,although during the time we booked online,it stated that breakfast was not included.
4 poster room , everything available from coffee milk to cold beers from fridge bit noisy from grandkids and traffic and squeeky floorboards! [but added to charm]
Room faultless with all conveniences. Staff very helpful. poor location for eating out; nowhere within walking distance.
Convenience - near to coast and Norwich - comfort and facilities in hotel itself no
The privacey that we were given, the freedom to come and go as we pleased, the facilities and relaxed mode.
beautiful place, well kept. the price of the drinks from the honesty bar.
Old manor house with character. Bedroom was large, airy and tastefully decorated. On suite was excellent. Breakfast was individually cooked and very tasty, with fresh fruit, not tinned, available. Highly recommend.
This hotel is an excellent place to stay. It is full of old world charm and full of character. I was very warmly welcomed and settled into an excellent room. Breakfast was excellent and grat value for money. I will definitely be staying here again.
We stayed at Old Catton Hall for 3 nights as we were going to a wedding nearby. The history of the place was very interesting and the luxurious rooms were fantastic. Dianne the owner was very attentive and the breakfast were very good. We would definatley stay there again.
Owner very nice and friendly, really good choice of breakfast, room very comfortable, enjoyed the numerous books on offer to read. Is a beautiful house. I think the hotel would be more suited to the more mature person, but have nothing bad to say about it at all.
The frendliness of the owners / staff and excelent welcome and service
The location was very good for our visit. The staff extremely helpful. Lack of a trouser press in the rooms
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
Wonderful staff that go the extra mile.
Location Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?
Central city location, convenient for Norwich nightlife. Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
The location,and ambiance and artdeco style On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
The decor no
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent. The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
room was comfortable and location was excellent reception was small and not obvious
The breakfast was excellent. Our room was extremely cold and therefore we were very uncomfortable. The heating did not come on until 5pm each evening and was only on from 7am - 9am each morning. We had ill fitted windows in our room which did not help.
Helpfulness and friendlyness of the staff Shower in room did not work even after complaining each day, windows have not been cleaned also had cobwebs on inside of bathroom window and mould. Very cold snap and radiator did not heat the room and came on to late in the morning. having paid extra to see the sea and pier from the advert the pier could not be seen because of the building in front.
sea view, comfy bed, old-school style, retro architecture and fittings hot water pressure v low, microwaved croissants at breakfast (you could so easily pop them in a real oven for a minute to crisp up)
The best bit about our stay was the food-very,very good. The only moan i have is that the room was very cold untill the heating came on at 5pm.
A very friendly atmosphere that made you feel welcome
A good sized room and en suite,plenty of tea and coffee available and there was no problem at all having our dog with us. In all very very good.
The staff were always cheerful and there to help,and there was a nice relaxed atmosphere. No
The breakfast - choice was good including fresh fruit and the porridge was good. The full English was well cooked with good quality food (and the plates were hot and fresh coffee was good, always a good sign). And service was with a smile. One of the best breakfasts of any hotel. Well done. Parking in front was good. Location handy for pier theatre. The radiator in our bedroom (room 25?) was simply not up to the job. We wouldn't want to stay in it during really cold weather. For privacy reasons, net curtains were needed for this street level room. The TV was worryingly on the skew. The sink tap kept turning itself on (nice bathroom fittings though and well fitted). Room was a bit cramped, typical seaside B&B. Lounge/TV area/bar did not look very homely or inviting. Hotel not particularly attractive from outside - needs dressing up. (But at least the owners accepted issues and we were'nt fobbed off.)
Very comfortable bedroom. Close to sea, town and bus routes.
Great sea view and good value breakfast reception not particularly welcoming
Breakfast No character and some staff not welcoming or friendly
Sea views. Close to town. Lack of parking facilities.
During breakfast we were shown on each morning to a different table rather than be consistant and remain at the same table.
The location was great. The hotel itself was a bit tired but the the bed was very clean and comfortable.
We only stayed one night but we found it very comfortable and the staff very friendly.
Reception staff were very polite and efficient, a pleasure to deal with We had a snack in the golf course cafe and what an experience that was. We sat outside overlooking the 18th green we ordered food but when it was delivered we had to ask for the table to be cleaned, cutlery was dropped on the floor and no condiments were offered. In the morning we went to go for breakfast, nowhere is it indicated where to go to eat, when we found it there was a sign on the notice board outside it. We were greeted by the manager who said "she will show you where to go" whilst he fiddled with his mobile phone and took a call on that, I would assume it to be a private call as he said "yes mate" None of the waitresses were very polite and certainly not attentive, a very limited selection of food was available on the buffet.
The pool area was very impressive, and the staff in the pool area very helpful. The bar was very impersonal and was furnished in an inappropriate fashion. The breakfast we OK but tea was almost undrinkable.
The location was stunning and there are certainly a lot of things to do. The staff were very friendly and the ambience of the hotel was very relaxed. Most areas were clean and tidy as was the room although with two Queen beds it was a little cramped. The food in the separate 'Zest' restaurant was better than that served for breakfast which was very run-of-the-mill and appeared to have come straight from cans or packets without any creativity. Our general impression was that the hotel has pretentions beyond the reality.
good location clean modern hotel good gym and spa The food at the bistro was the worst i have ever eaten at a 'decent hotel. only one other person in the whole room should have been a clue. After a bottle of corked wine the prawn starter arrived to be followed 15 minutes later by the wine. The prawns went back and a new plate appeared. the sauce one could only describe as a mix between daddies, HP, tomato and jerk Truely revolting! But the fish and chips was to follow. For £12 i expected a large fresh piece of fish. Sometimes small is better and the flacid piece of cod arrived with mccain chips and a pile of lime green dollop. Use the hotel and the main restaurant (where i have had a good mean previously) by avoid the golf club bistro.
it was restful and enjoyable
I enjoyed the facilities and the hotel had lots of fine qualities. My partner and I thought the food was the worse meal we ever had, how they can get the meal so wrong twice is unbelivable. The cost for the food was way over priced for the quality and I could recommend near by resteraunts that were far superior and at half the price.
Fantastic luxurious accomodation> top class hotel close to the city for a relaxing weekend. nothing.
Relaxing, good service, good food, lovely hotel & grounds No air conditioning, cost of drinks etc from the mini basket in room, mattress bit hard
Nice well appointed room. Some friendly staff. Attractive setting. Good swimming pool and spa area A coach party of noisy people ruined the dinner atmosphere, were given the best dining slot, crowded out the breakfast room and caused queing. Breakfast older maitre'd was rude and offhand and did not give way to my disabled wife.
All staff were polite and help full
The rooms were not as booked. The cleaniless was poor and one in particular atrocious. One room had a leak in the ceilng causing the pillows to be wet !!
peaceful and relaxing in a character hotel, with friendly and helpful staff. A good position to explore north norfolk. Value for money with the evening carvery menu.
Good position,good parking, excellent breakfast
the rooms were spacious and comfortable with a nice view. the food was simple, well presented and enjoyable. Breakfast brilliant. thanks
Breakfast times too early - we were on a break after all !!
The staff were very friendly, the room was clean and very comfortable, the food was excellent and the bar prices were suprisingly reasonable
It was clean, warm, friendly and the decor was splendid. The food and breakfast was excellent.
Quiet, nice restaurant Peeling wallpaper, cobwebs, room dusty and tired. Clothes left in wardrobe from previous occupants
The room was spacious, clean and comfortable. The bathroom was wonderful, large and fantastic steps up to the bath!!!!! The decoration was a little bit out of date!!
Hotel is set in beautiful counrtyside, friendly staff, quiet during our stay. Would have been useful to have your street sign lit at 9.30pm as we very nearly passed it on the very dark country road.
I really liked the room. It was quite spacious, with the most storage space I've ever had in a hotel room. Also the hospitality tray was very generous. I liked the way the rooms are based around a courtyard. We stayed one night B&B; the breakfast was delicious and a the dining room was lovely, overlooking the golf course. It felt like I was staying at a top hotel; I would love to have stayed longer and been able to use the fitness centre / spa, plus relax in one of the lovely lounges. If I could afford it I would stay for a week! Not applicable.
All facilities were good and the staff very helpful. All food was first class and the restaurant well appointed. The lounge areas in the hotel were not warm enough during the evening and we had to return to our room
Excellent facilities, room and food. Staff very polite and attentive Some attention to detail, milk cartons in our room, table not fully laid out in restaurant at breakfast. Could do with loo brush in en suite
Enjoyable relaxing place to stay for the amount paid. No
lady in the spa was adorable room was comfortable but had faults meal was exceptional
Location is good, food was excellent No cashpoint onsite
we liked the relaxed atmospher of the hotel, and the proffessionalism of all at the spa. We found the staff in the resturant on the 1st night a bit lacking in helping to take our orders and when drinks were asked for took a long time to be delivered to our table and we even had to ask another member of staff.
a very peaceful atmosphere and the staff were all very friendly n/a
Location is good, food is very good and they have sports facilities no means of getting cash onsite (cash machine)
Mould in the bathroom
Option to use gym and swimming pool Carvery was very poor. Staff were young and inexperienced. It would make such a difference to this hotel if they had a good restaurant and took away the Carvery.
Location no lift and requested ground floor
spa.staff were pretty good. ran out of various food items.room 218 had a wall picture missing the room heater did not work and decor somewhat shabby. i have stayed at this hotel on several occasions but not for some time, it seemed better then.
Leisure facilities Food / Restaurant was not as good as it could have been. Lack of staff did not help.
Bed and breakfastr deal was excellent value for money, comfortable hotel, friendly staff. Some of the food at breakfast on the first day was not very hot.
Room needed redecorating, but informed this was in progress.
the food was excellent value the room / hotel needed updating/refurbishing but it was clean
Friendliness of staff Not really
The downstairs room were nicely furnished and the staff welcoming and friendly. The bed was comfortable My room was freezing cold - I arrived tired and would have appreciated if the heating (a small electric heater) had been on. Long corridors meant I felt vulnerable walking back to my room.
Easy to find and convenient with a car. I would describe my room as well used, tired. A lick of paint would go a long way.
Very Friendly staff,good service N?a
Lovely staff, nice room. Food in the restaurant, although very nice, a bit overpriced compared to the facilities, ie restaurant prices, pub quality. Food needs to be much better presented to justify price.
Pleasant people. Nice food. In spite of putting the information on the booking form the hotel did not see that I needed breakfast at 7.15 each morning. Breakfast was at 7.30am this is a bit late for people on business trips. They put themselves out the first morning and cooked breakfast but not the second morning and I was rushed to eat and pay for the room and get to my work destination by 8am , unfortunately I was late.
very friendly staff, good accommodation and excellent value
very convenient for my next day meeting. wonderful food and welcoming staff
Nice Building Too near main road, very noisy.
Good food...friendly staff. Attention to detail was a bit lacking although not enough to make a complaint.
Friendly staff but room was rather pricey.
Accommodation was comfortable, staff were friendly and cleanliness was of a high standard. The hotel is well situated for visiting the surrounding area and places of interest.
Well furnished accomodation and pleasant, resposponsive, service.