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Very welcoming/ staff very helpful,polite. Very tasteful decor. Food excellent. No
Comfortable room and facilities with easy and central access to Exeter city centre. no need for taxis. Staff on check in could have been easier to deal with.
Leaving I specifically confirmed with staff on booking about the availability of parking - this is why I booked your hotel. On arrival there was no parking and this caused me to miss a very important meeting, as well as completely messing up my entire stay.
the rooms were far too hot.
Breakfast not being included in the room rate
Classy environment, comfortable beds, good staff, excellent breakfast choice, good secure car parking Dinner menu is over-priced but otherwise acceptable.
good clean hotel if a little dated. friendly staff .close to city centre and also exeter quay which was excellent added bonus of free parking prices of drinks and breakfast was a little extortionate
easy parking near Hotel room quality substandard
I loved the whole time at Mercure and will recommend your hotel to my friends, lovely atmosphere, great decor and facilities, made use of the pool, jacuzi and sauna. Enjoyed a well presented and tasty meal and will try the breakfast next time.
We enjoyed absolutely everything about our stay at Bovey Castle - the luxury without the stuffiness, the friendly, helpful staff, all the facilities and........ the cream tea! We were surprised, however, not to see a bottle of prosecco on the wine list!
I was not impressed that, on the first day of our stay at a hotel which boasts of great dining (a Tuesday), the 'Edwardian' dining room was closed and the alternative was only open to formal, suit-wearing customers. None of this was mentioned on the hotel website, nor this one. The food in the 'bistro' was poor although the service was great.
It was spacious and clean Small point however, television small and poor signal
We attended a Wedding here and it was very well run, 112 guests well served in the dining room.
can't fault it. a fantastic hotel in a fantastic location. the attention to detail for is great, champagn on arrival, umbrella and welly boots for country walks, loads of facilities. the complimentary wine tasting is a great way to start your evening.
We loved the location,the atmosphere,the ambiance,the service,the geographical position,a truly wonderful experience. Fine dining was not what we expected,and room facility surcharges were a big surprise on the final bill.
The excellent comfort, attention and respect; the splendid facilities, the setting and environment and the friendly, helpful Staff.
The bastle itself, the large surroundings, the Space of the Roms and the leisure Roms. The Staff was Professional but very "Cold". They seemed to be unhappy.
Beautiful setting. Hotel is being refurbished. Areas that should have been blocked off, weren'T. No directions from room to reception..so couldnt help but trick across the areas being refurbished when trying to find your way around!
Beautiful surroundings. Peaceful and relaxing atmosphere. A real treat.
Newly decorated room was excellent - beds extremely comfortable Bars and restaurant (both decor and breakfast) did not match quality of rooms
Comfortable bed; polite, friendly staff Towel rail didn't seem to be working, even when I found where to switch it on!
... after a night out we returned to hotel & decided to have a night cap @ bar. The bar man (Andy) was particularly friendly & professional. We had mentioned not having a kettle in the room, which we had thought was odd & in the morning there was a note under the door, explaining that the kettle was kept in a drawer! There are not many staff who would've bothered and we were very impressed by this personal attention to our enquiry, it made all the difference to our stay. All staff were friendly but he was particularly good. The bed was very comfortable. The room was a little tatty & in need of modernising. At first glance we could see that two single beds had been pushed together to make a double (despite having booked a double room), however this wasn't a particularly bad point as it meant the bed was massive! (A valance on the bed would've easily disguised this & not made it so obvious) The price list of food seemed very over priced £12.95 for burger & chips! For that price we would've expected very good food indeed but we were put off eating in the hotel because of the pricing so can not comment on its standards.
The breakfast was very varied and good
Nice Building, good location Couldnt find my reservation, 1st room we were given had not been cleaned and breakfast poor quality
A beautiful building - lovely staircase and stained-glass windows. Very welcoming, friendly staff. Good breakfast. The walls are very thin - could hear every noise from the corridor and next rooms. The car park is very tiny and difficult to get in and out of.
Friendly staff , clean and good food. A lot of early morning outside noise.
Great location for exploring Exeter and it's surrounding areas Inconvenient parking arrangements.
everything was just perfect.
The attention of the front desk personnel was outstanding, courteous and attending to my needs. I arrived late at night and was treated with excellence. The interior layout is complicated and there are insufficient signs to indicate the way to rooms, lifts and escape.
Central, cheap, clean, comfortable Being woken by an outrageously loud alarm very early on Sunday morning!!!! And then again about an hour later!!!! We assumed that it was a test of the fire alarm (or false-alarm), but were not given any further information an apology. Also the bar closed very early.
Walking distance to the city centre which was great for nights out, easy to bring a car and have easy access to coast/countryside. Best of city/beach break. Great value for money, very nice hotel. Room cleaners come round very early as there are a mix of people in the hotel. It's Ok for business guests, but those wanting a lie in are woken up.
Location, close to city centre
Close to the shops and restaurants, in walking distance. Cleanliness of the hotel rooms. Pleasant staff.
Used for a weekend trip. rooms clean and comfortable. Staff were helpful when called upon. Hotel was full but not busy. No on site carparking although just in front and to the rear there were NCP car parks for which there was a 25% discount for hotel users. Bar prices as usual for hotels on the high side. Bar closed early even to residents.
This served our purpose which was a comfortable room and breakfast. The staff were hard working and polite.
Clean comfortable quiet room, convenient for visit. Service in restaurant very un attentive.
Nice and close to the center of town Good Breakfast
Staff friendly and helpful to foreigners. Patient and informative. We ordered food from the restaurant to our room but was told to bring our food to our room ourselves which we did. However, we later saw food being delivered to other guests room on the same day at a later time.
Friendly Receptionist and comfortable, well appointed rooms.
Good size room. Good breakfast buffet. New room was good but the bedhead light fitting was noisy during the night after it had been switched off, (cooling down?)
The hotel provided an excellant overnight stopover for a very early flight from Exeter airport which is just over five minutes drive away.
Comfortable and clean accommodation with all modern facilities Cooked breakfast not good - not topped up regularly - ran out on numerous occasions
large room and clean.
location. Near to Exeter Airport.
cleanest hotel of recent ones silly point but that Dove hand soap in the bathroom is really hard to get out of the dispenser
There was no limit on check-in time - I was travelling a long way to get there Not a complaint as I had no time to use them, but I prefer a hotel to have a gym or a swimming pool or both.
the room was surprisingly large and well equipped considering it was at the lower end of the price market
Nice room. Took too long for the room to warm up.
Very friendly and helpful staff. Very good location with free parking just of the motorway and across from Park and Ride bus to city centre. The heating in the room was very inadequate. However, when this was brought to the attention of staff before our last night they provided a stand alone heater.
They have a nice chef and his cooking is out of this world Recently my new improvements to bar/dinning area Car park too much gravel hurts the bottom of your feet,some rooms are dated but improvements are underway
I thought the service was exceptional I arrived at nine thirty and asked if there was food available, the staff said kitchen did close at mine thirty but would ask the chef if hecwould wait a few mins, I checked in ordered my food. Not many places would put themselves out like that. It was greatly appreciated and u wouldn't stay anywhere else in. Exeter now and would highly recommend it to my friends.
heating was on
Good location, friendly staff, good food, warm and comfortable.
Shower was hopeless
Friendly helpful reception that provided the tourist information we wanted and advice for the cold weather. Very unusually, there were no faults at all in the room! The food was poor and the waiter, though friendly, clearly had no training in customer service. Choice for vegetarians almost non-existent.
Comfortable room, courteous staff, clean and functional. Excellant breakfast. The bar was comfortable but the large screen television we found rather intrusive, although we could well be in the minority.
Just comfortable.... The meals were a little spartan with portion control..and took a while for them to be served
The Rooms were clean,tidy and comfortable and the venue perfect for my trip. Breakfast although good with good service the Sausages were the worst I have eaten.
Easy access to major road system. Pleasant surroundings, very friendly, attentive but not pushy staff, good food nicely presented. The shower curtain didn't prevent water soaking the floor and this left a damp smell in the bathroom.
It was very clean hotel No parking
The room and view were lovely. The food was excellent. City was very close but not intrusive - no general city noise or traffic. While the wooden floors looked very nice they are noisy and there was the sound of footfalls from the room above.
room very good and restaurant exceptional. Very well looked after room a bit noisy as near stairs plus access to the hotel not easy for a first time visitor. The need to phone ahead and arrage to drop off bags was not in the original notes as hotel has no parking.
Staff were accomodating and proactively helpful. Re. Room 113 - The sink is just not usable. The bowl is too small and the shelf defeats any attempt at access.
Wonderful location in city centre.
Modern, friendly hotel in terrific location. Room was very small and would be adequate for 1 person but not a couple.
The bed was amazing very big and comfy! Wonderful views over the Cathedral and the food in the restaurant was really special. Great location for shopping too. No on-site parking but good rates at near by car park. No proper seating area in room when included in booking description. Room would benefit from fresh coat of paint but good size and clean. Function on Saturday night was very loud in our room but did stop promptly at 12.
The setting, the staff, the breakfast. I had a very noisy neighbourh who was talking very loudly until around 2am. I accept that I didn't tell the staff at the time nor did I tell them in the morning (I think I was bribed by the lovely surroundings)
Staff were very helpful Room was comfortable Toiletries quirky and in large sizes Tuck Box items were very reasonably priced
Access to city. The large size bed. The parking arrangements. The price of the restaurant.
Excellent breakfast,hot and tasty. Staff v efficent and curteous,good size car park, walking distance to town and pubs and restuarants.Quiet hotel even though on a busy road. No biscuits on hospitality tray and early check out time (10.30).
Very impressed. Thouhgt the hotel was good value for mony. High standard of facilities. None
Quiet On one occasion my top bed clothes were just pulled up My sheets were as I left them when getting out, Breakfast very mundane. Not hotel just a b/b
The friendly, helpful staff. The breakfast was great, both in terms of quality and quantity. The location was billed as downtown. it isn't…it is a good 20-25 minute walk. The public transit seemed infrequent. There are few restaurants nearby.
The staff were welcoming and prepared to provide assistance. We had no reason to complain.
Everything was really good from the check in/welcome,breakfasts and the large car park.Really good base for attractions of Exeter. Nothing to Fault.
Staff very friendly and breakfast was excellent
I would best describe this hotel as adequate. The room had all you needed, a bed, a bathroom and a telly, however it was a little on the small side espically for a tall man like myself. So if you like you rooms on the compact side and your on a budget, maybe this is the hotel for you. The room was average and the stay acceptable, so no complaints.
Clean tidy room Shower hot but weak flow Car park difficult to get into (due to someone else parking across entrance)
Lovely hotel, not too big or impersonal, staff very efficient, helpful and friendly. Excellent location for accessing city centre, shops, restaurants etc. Overall a very pleasant experience. None.
By far the best thing about my stay was the breakfast! All the food was locally sourced and the bacon,sausage and eggs were exceptional.
Menu and food better than expected
Relaxed surroundings, Great staff
Convienient and quiet
Staff are friendly and the hotel is pleasant
Nothing On entering the bathroom I was confronted by a dirty toilet bowl (without going in to detail). I am not sure the towels had been changed The room was cold and I was unable to heat the room The wifi would not work
To be honest I found the hotel very old fashioned and in dire need of modernisation. I could not open my bedroom window, one of the curtains was partly off the rail, the tv tuned into CBeebies and not much else, I struggled to get an internet connection from my room and the avocado bathroom had a loose hot tap on the basin. The bar had no atmosphere at all .... there was a tv there but it was not switched on for some reason. There was a strange musty smell about the bar and lounge area. Not sure how the hotel qualifies for its AA 3* rating
We were not too impressed whent he fire alarm went off at 7am and we could hear our neighbouring room playing thier music very loudly from early in the morning which kept us up. So although comfort and facuilities were more than adequate the nooise control could have been better
The staff where excellent and where very helpful.The room looks a bit tired and need abit of a makeover The room itself looks old fashion but good value for money
The cooked breakfast was not too good
Comfortable,clean,and very spacious room,friendly staff,and excellent Breakfast
Ability to relax in stress free surroundings and partake in sports/fitness facilities. Staff were cheerful and helpful. Good room overlooking golf course but very early morning vehicle engine noise (6 to 630 am) As above
The location and breakfasts were particularly good. There was an air of an upmarket timeshare about the place, particularly the reception area and the restaurant.The mattresses were too soft for my liking, and also too thin.
Very nice hotel. I was only there for one night, but it was an enjoyable stay.
The overall stay was lovely. A nice, clean room with an amazing shower. We received a few odd comments from staff, maybe they're just a little too honest to customers.
relaxed atmosphere, yet efficient
Comfortable, quiet, good leisure facilities The restaurant delay on the first night was unaccceptable. We were told there was a slight delay at 8.45pm - if we had been told we would have to wait for an hour before receiving food we would have gone out to eat - we had to wait more than 1 1/2 hours before eating. Yes there were quite alot of people eating but the maitre de should have been more honest.
Staff were fantastic
The staff were very helpful and the hotel & grounds were well maintained Dinner was not very good
Very good food. Bathroom too small.
I liked the friendly, helpfull & efficient staff at the hotel
excellent breakfast and good light lunches in comfortable dining area Duvets are too hot,lighter bedding should be available
Cleanliness, quiet Breakfast overpriced
the food was excellent with bright and friendly staff the room was extremely hot
The hotel was very welcoming and all staff friendly. The room provided comfortable accommadation and the breakfast was delicious. We would have liked to have been able to check in earlier as we were attending a wedding and had to leave early to make sure we didn't lose our room.
Very convenient for Exeter and for visiting friends in Devon
The services and staff were excellent in making you welcome and service in the restaurant could not be faulted
The friendly welcome, and good food Room 24 uncomforably hot. Have to sleep with window open and therefore in a draft.