Would you like to save as your currency permanently or for this visit only?
Rancho Mirage Country Club
The River Mall
Room and pool Pool too small and no music
Very poor service poolside! Asked 3-4 staff to order food. Waiters kept on telling me that they would come back to take my order.
Clean rooms, friendly staff, very nice pool
Location was ok, about a $13 Uber ride from downtown Palm Springs and did have lots of parking. Booked this hotel last min for a getaway and figured how bad could it be since it was a resort and all the places I would choice typically were booked up for the holiday weekend. That was not the case, the hotel claims it's a resort just because it's connected to a golf resort and community. It's a super old room with worn out furniture, gross carpet and cheap decor. Randomly the bed was comfortable. Pool looked ok but was packed with families with kids. Nothing about the hotel made it resort like.
The staff was very helpful, friendly, always there to help. Had to go too far to self park. Weekend hard to find a spot to park . Several parking rows in the parking garage no access to another isle. Had to turn in same isle to go to next isle.
Good location for what we were there for. The room needed updating. It was clean but it was loud. We were in the main building and it was too noisy. Also, beds were very uncomfortable.
Facilities are amazing. Very nice environment. Next time I will go to play golf. I made a reservation for a one bed room, and in front desk gave me two beds because no availability for one bed. How could it be? I do my reserve with more than six months.
I booked at the Westin because it was on the Coachella shuttle route and not too far from the festival. (I have stayed there before and enjoyed it very much.) Amoma called two days before my arrival and said they could not honor my prepaid reservation. They suggested a hotel in Joshua Tree, which is ridiculous. I told them that would never work and that I needed a four-star hotel on the shuttle line. After five calls and three hours wasted, the best they would offer was a hotel in Palm Springs that was farther to the festival, NOT on the shuttle route and typically rents for half the price of the Westin. Amoma pulled a classic bait and switch with two days before my arrival. Terrible company that is not based in the US. It is difficult to even find a toll free number for them. I will never book with them again, and I feel strongly that Kayak should take the responsibility for this for allowing this shady company to operate on your site. Amoma is a bait and switch company based out of the country with terrible customer service.
I really liked Donna in the Gift shop - She was so nice and friendly. The rest of the staff was very nice as well. My room did not get cleaned the first day. by the time they showed up It was 5:30pm and I was in my room getting ready to go out for the evening. I'm not a messy person - so no big deal. But the next day they had it done by mid afternoon. The lights in my hotel room were dim and some burnt out, but I made do. The pool was relaxing and the drinks were great. The people I met at the lobby bar were so much fun. The location is great - 7 11 is right across the street - convenient. And local shops are just a block away. I would stay there again.
Common areas, Pool was beautiful, hot tub was great. Rooms are funky - The first one smelt like human refuse. THe service is pathetic - getting atoothbrush takes 1.5 hours and reminders. There is a "fee" for this reservation - be aware.
Close to golf. Loud music at the pool.
Great service Room was not cleaned when we checked in had to call and ask for it to be cleaned again
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
This hotel is really in need of a major rehab. The pool had scum floating in it.
Nice room. Clean. Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.
Second floor rooms was nice and modern In room bathroom area was clean, modern, and comfortable Split level room open concept Bar - Shuts down at 12am - No nightlife Staff did not offer help with luggage; even though I was visibly struggling I had to ask for help. Premium Villas felt dated and old Not enough signs helping with directions "Mountain Side facing" view is really deceiving, what they should write is Parking Lot/Lobby/Street Facing, any view of the mountains were obscured by either palm trees or the building itself. No complimentary "spa" goods or testers to use in the soaker tub (bath salt, etc)
Perfect for a family vacation. Great location and plenty to do for all age ranges - including the waterslide. Booking.com had the best rates.
Good location. Amenities at property. Customer service was uneven. Valets and restaurant service staff were very good: front desk staff were very marginal with no value add to their service (when they were even available.)
great pool, basic rooms, older hotel but done nicely, food was good and a fun vibe all round, supermarket across the road. emailed for info prior to arrival but no reply, smoking policy not well in-forced.
Ran down Clean better......Replace old dated furniture..... new paint