Reviews for Thrifty in Albany
- All reviews 100%
May 9 2017
Pros: Car was clean and smelled ok. Customer service was friendly
Cons: Not in the airport terminal but that is not that big of a deal since they come and shuttle you back and forth.
Apr 17 2017
Pros: I liked the car and the price.
Cons: It took about 20 minutes to get a ride from the airport to the rental location. It took another 30 minutes to wait in line and obtain my vehicle. A small part of that time was spent by the clerk re-entering information that was already provided online during the rental process. A much larger part of the time was due to understaffing at the desk. Returning the car was quick and easy, and the van to the airport was at the curb when I was done checking out.
Apr 14 2017
Pros: the agents were nice and efficient, the car was fine
Cons: pick up phone was broken and the alternate phone number provided was busy busy busy. Called headquarters twice and spoke to 2 supervisors who assured me that a pick-up van was on the way which was not true. It never came until I was finally able to reach the local Thrifty rental place and they said they had not heard I needed a pick-up and the van did not run continuously (I was told differently by the supervisors), only when specifically requested. I waited over an hour in the freezing cold.
Apr 3 2017
Pros: Everything was great except for....
Cons: It took forever to get the car from the off-site location at Albany.