Reviews for Thrifty in Charleston
- All reviews 100%
Sep 20 2016
Pros: The drop off was speedy. The shuttle ride to and from the airport had very pleasant drivers
Cons: Car wasn't ready. After waiting quite a while we were issued a different car. It had cracked tail lights and a broken compartment inside the van that hung down by our heads the whole weekend. The car just wasn't in the greatest shape. The girl that checked us in never smiled and didn't go above and beyond by any means...
May 3 2016
Cons: The shuttle to pick us up from the airport did not come until we called, and then did not stop by the sign saying 'rental car shuttles'. When we arrived at the rental facility, one person was working the counter. The lot was full of cars, but apparently most were 'locked', and unavailable. Fortunately we positioned ourselves second in line. After 15+ minutes handling the first customer (going back and forth outside to check... something), we were able to get a car. They told us that was the last car. I wonder what happened to everyone behind us? We all had reservations. Hire more people and have enough cars to handle the number of reservations you received.
May 2 2016
Pros: easy drop off
Cons: We Waited in line for over 1 hour to pick up our vehicle. Didn't have what we reserved. (we reserved a mid size car-they gave us a truck)Had to return the next morning and get a new vehicle because the truck that was given to us was making a bad loud noise. This took time out of our vacation!! Bad customer service at the front desk on both days.
Apr 25 2016
Pros: Rental rate was adjusted down from quoted rate due to not getting vehicle that I reserved.
Cons: Didn't get the vehicle I had reserved. Had a fairly long wait and had to call the off-airport facility (which actually was their national number, not in the city in which I was renting).