Book Thrifty car rentals in Charleston

Sun 9/24
Noon
Mon 9/25
Noon
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Reviews for Thrifty in Charleston

  • All reviews 100%
6.7/10 Good
Based on 161 reviews
  • 6.6
  • 6.6
  • 5.4
  • 6.7

Recent reviews

Most recent
    4.4 Okay
    Full-size
    Sep 19 2017
    Poor customer service
    Pros: Return process was fine and shuttle driver was there. Price was right.
    Cons: There were four customers in front of me with three agents working (and a fourth came in). It took me an hour to get my car. There was one agent who appeared to be efficient and acknowledged me. The rest of the staff did not smile, had poor interactions, and did not seem motivated to help people get their car and get on their way. I had rented a full size car but when my car finally came they brought me a midsize car. When I asked about it the staff did not seem to know what to do. Finally the agent said "well that is all we have". It would seem normal to either upsize the customer or offer a discount if they don't have the car you reserved. Again staff did not seem to know what to do. I had to go seek the manager's assistance who was in earshot of what was happening. When I inquired she indicated they should give me a discount - she did not need me to explain the story because she had heard it all ... Yet she never came out of her office to help resolve the issue despite her staff taking no action. Upon return I was sitting in the shuttle and overheard another party comment on what a different experience it was when returning the car. She stated "wow they must have the A team today. It took me forever to get my car the other day". While the return process was much better I continued to note the agents at the desk had very poor eye contact, did not smile and did not seem invested in basic customer service. Overall I would not recommend this location.
    2.0 Mediocre
    Supplier Choice
    Sep 18 2017
    No pick up
    Pros: Call 3 x shuttle never came, had the place rental options with thrifty at terminal. Won't use this ever again!
    3.6 Mediocre
    Economy
    Sep 16 2017
    Cons: This location was rather unorganized.
    6.0 Good
    Economy
    Sep 11 2017
    Cons: More than 2 hour wait at pick-up!

Where can I find Thrifty car rentals in Charleston?

3826 W Montague Ave, Thrifty car rentals

Address

3826 W Montague Ave

Phone

+1 843 552 1400
Thrifty