Reviews for Thrifty in Cincinnati
- All reviews 100%
Dec 31 2016
Pros: Clean car, great mileage and riding condition
Cons: One of the tires was low on air and I could feel the drag on the road.
Nov 23 2016
Cons: Pet hair in back set crusty stain on back seat
Nov 11 2016
Poor contingency planning
Pros: Drop of was painless and easy.
Cons: Pickup took over an hour, because their system was down. No biggie, right? Just write up a manual ticket. The problem was that the manual forms were locked in a safe and nobody there had a key. I also paid more than I was quoted, because they didn't have access to the electronic system. I didn't have time to spend arguing about the difference, so I just ate it.
Oct 26 2016
Concern about Customer Service
Pros: The car was clean, comfortable and ready when I picked it up.
Cons: This was my first experience renting with Thrifty and will probably be my last. The person at the counter made a point of telling me that I had to fill up the tank within 10 miles of the rental site and show her a receipt to prove it. I was shocked! She might as well have called me a liar and a cheat as to insult my integrity and require that I show her my receipt. Of course, some people will cheat but that's the cost of doing business. A quick check of the gas guage by an employee will confirm that the tank is full. And if someone cheats by filling up 30 miles away, it'll be made up by people like me who fill all the way up even after the pump handle shuts off. I'll be flying back to Cincinnati next month and to at least 10 other cities over the next year. Thrifty will not be on my radar.