Reviews for Thrifty in St. Louis
- All reviews 100%
Based on 60 reviews
May 17 2017
Cons: Car had a lot of scratches
May 9 2017
Cons: I couldn't rent car that it same car on the site. they gave me truck instead of the car that you show me on the web site. Price same but the cai didn't same.
May 9 2017
Good service, but the car smelled like smoke/pot
Pros: The service was great and we got checked out quickly.
Cons: The car smelled like smoke (my husband said it smelled like pot). We also overheard another person request a different car because the one the got smelled like smoke, too.
Apr 26 2017
Pros: Drivers were courteous and helpful, check-in and check-out staff made it painless, car return folks did everything. It was a wonderful experience.
Apr 8 2017
Pros: Fast, friendly service.
Mar 31 2017
Pros: The rental was a fast process and very affordable. We got a great car, more than we expected for the price.
Feb 27 2017
The vehicle was good, not the customer service
Pros: The first agent I dealt with upon arrival to St Louis was friendly. However, before my transaction was completed she received a phone call from another customer and rather than putting them on hold she pointed to where I needed to initial and sign and then pointed out side and said spot 15....
Cons: The evening before I left I called to request assistance and clarify directions to which location to return my rental given I was leaving very early in the morning. He asked if I had the pink slip, which I did, he said it's at the bottom of that (they weren't very clear since I wasn't familiar with the area, which is why I wanted help)... I asked how often the shuttle at the superpark came, since it'd be dark and I'd be alone, he said "don't worry about it, they come on a regular schedule". I asked if that was every 15 mins or 30 mins. He said again that he didn't know and not to worry about it. I asked if there was a number for superpark I could call. He said he didn't have it.
Feb 19 2017
Pros: I love this Thrifty location. Friendly people, clean, low mileage cars and great prices. The shuttle bus drivers are helpful and banter cherrfully about baseball or the weather.
Feb 8 2017
Pros: car worked assistant who received the car Michael friendly polite service
Cons: counter service indifferent Return station far from airport
Feb 1 2017
Pros: quick check-in.
Cons: Car had a dent in door. Also back door rubber trim was hanging. They did have me at a higher rate.
Jan 27 2017
Inappropriate shuttle "entertainment" & lack of ea
Pros: Car was comfortable and clean.
Cons: The shuttle driver played some comedy routine thru his phone in the loud speaker of the shuttle that was totally inappropriate. It was about some man and woman "role playing" in their sex life. Not cool! The other thing that I didn't like was that the only way I could get a paper receipt was to go inside the facility. If a receipt is emailed to me, then I have to review the entire month's worth of emails, of which there are many, and go back thru to make sure I catch everything for my expense report. It's much easier just to get a paper receipt.
Jan 25 2017
Pros: The staff was friendly and very helpful, the vehicle was in excellent condition and gave us no trouble, and the price was very reasonable.
Jan 20 2017
Pros: The desk at the STL airport was really difficult to find, there was no one at the desk, but there was a sign with compicated directions on where to meet the shuttle to the store. The store did not show up on Google maps, so finding it to drop off my vehicle was difficult. I will avoid using Thrifty again because of the inconvenience, confusion, and frustration it caused.
Jan 15 2017
Pros: Modified my rental with no hastle, no fuss. Easy to work with as my schedule changed by the gour.
Jan 12 2017
Thrifty is becoming my regular STL rental location
Pros: After my second experience in STL, I plan on using Thrifty regularly. Professional staff and decent prices. Have regularly been bumped up into a larger vehicle without excessive increases,
Dec 29 2016
Pros: People were rude and unprofessional! I completed half of the process then walked out!
Cons: Rude and unprofessional
Dec 29 2016
Pros: Since I booked online the rental process was quick and eazy. No issues.
Cons: Website needs to be update with correct hours of operation
Dec 24 2016
Poorly maintained car
Pros: Decent price. Friendly shuttle bus drivers.
Cons: Thrifty gave me a car with low tire pressure. Had to have tire repaired. Car should not have been sent out. Car had 35k miles on it.
Dec 10 2016
Pros: If I liked how they treated me and talked to me. And they gave me an excellent service thanks
Dec 6 2016
Pros: Service and rates were great
Dec 3 2016
Not what it's cracked up to be
Cons: I rented an SUV, Nissan Armada or similar. I was told that I had the option of the Pathfinder or Highlander. I asked about a Tahoe, I was told that all of these vehicles are "the same car class" which is ridiculous. An Armada or Tahoe are much larger than the Highlander and Pathfinder. Whoever defined "car classes" and "categories" for Thrifty, needs to get a new job. I cancelled the rental and went to Alamo, where the car categories are accurate - not the ridiculous bait and switch that Thrifty offers.
Nov 22 2016
Pros: No Problems with rental....Fast friendly service. Quick return
Nov 14 2016
Okay deal for the money
Pros: Price was good. Shuttle driver was nice and it was a quick pick up.
Cons: Location was sketchy at night. Dark so couldn't check car for damage.
Nov 9 2016
Pros: The manager, Travis, working with me when I went out of the acceptable states. He was very professional and easy to work with. Thanks, Travis.
Cons: Not knowing that there was a charge for going out of the acceptable states.
Nov 8 2016
Great customer service
Pros: I never by the gas option, but was convinced by the associate that it would take the whole tank to get to my destination and back. I willingly purchased the option and brought the car back on half of a tank. When I off-handedly mentioned my tactical error, the gentleman took it off my bill without question. I am new client!
Oct 24 2016
Easy access to Interstate 70
Pros: Some of the other rental car places along the strip requires you to merge onto I 70 from the left when you are going west. When using Thrifty, it was an easy merge from the right which I prefer.
Oct 23 2016
Convenient and cheap
Pros: The car was clean, new and priced competitively.
Cons: Had to call for shuttle bus and waited 20 minutes.
Oct 19 2016
Very friendly staff
Pros: This was a great experience all around for me. As a 75 year single woman, I was a bit nervous about the routes to take for my journey. The staff could not have been more helpful and accommodating. The car was a great fit for me, clean, comfortable and in perfect running condition. I had no worries and would use Thrifty again. It was also a pleasant surprise that the rate was lower at the desk than the one I was given online.
Cons: Airport directional markings to the Thrifty rental car location were good at first, but at the crucial spot where the road split, I was unable to see (it was night) any further directional markings to guide me to the location. I guessed and chose the wrong way and ended up driving through dark neighborhoods directed by my GPS. It was a relief to finally arrive at the Thrifty agency which is actually quite close to the airport. I drove around for about 20 minutes trying to locate it after a long day's drive. .
Oct 9 2016
Pros: The staff was professional and accommodating.
Oct 2 2016
Pros: The staff was great to work with, both on check out and checking back in.
Cons: The car smelled like smoke and had an odor.
Sep 27 2016
Pros: Nice little car and good staff
Cons: Gas tank was not full. Interior was ripped. We exterior was scratched and scuffed.
Nov 5 2015
Room for improvement but a value overall.
Pros: Easy check-in and check-out. Price is right.
Cons: Had garbage from the previous driver(s). Smelled like smoke.
Nov 4 2015
Pros: Car was, reliable and handled well. It was also clean.
Cons: I also rented from Thrifty a GPS and did they did not give me an adequate way to set the GPS in the car while I drove. I literally had to drive and hold it.
Oct 24 2015
Pros: Efficient friendly staff at pickup. Shuttle service to/from airport is prompt. Have had good rentals from here in past.
Cons: Picked up car after dark. Car was parked behind facility with no lighting. Inspected car with flashlight, but in the morning saw damage I had missed on bumper and another area. When I explained this issue upon returning the car, personnel did not note it or seem to care. Also Maintenance Required light came on second day of rental.
Oct 21 2015
Pros: Fast service. Didn't have to wait for the shuttle at the airport. Quick trip on the shuttle to the rental lot. Fast service once there. Was on my way in a few short minutes. Upon returning the car, I was given a receipt almost immediately, and the shuttle driver was ready and waiting to take my family and me to the airport.
Oct 12 2015
Smoke-free car smelled like smoke
Pros: Pick up and drop off your very quick
Cons: Relatively high mileage Camry had definitely been smoked in