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Poor service on accessing tghe car park - had to phone from the car to gain access to the facility even after booking in
Made to feel very wlecome nothing too much trouble although we didnt speak any french the staff were very helpful in english
Not much, however the room was quite comfortable. The services in the bistrot was very slow...
The hotel was beautiful and roomy, with a relaxed feeling. Le Bistrot restaurant was excellent, as was the lounge bar. It was nice that the guests had free access to saunas and the swimming pool. The hotel was well worth its price. The room was a bit plain and didn`t have the same comfortable feeling as rest of the hotel. The bed was terribly soft and uncomfortable, and we did not sleep well in it. The treatments in the spa were not worth their price, and felt a bit unprofessional an uninspired.
reception desk 24 hrs open - restaurant open 06:00 until 24:00 - good and friendly staff - clean and well maintained hotel - easy access from motorways - free parking for cars - large room prefer to have free access to internet for this class of hotels - since many business visitors are using this hotel
The restaurant was nice and the room was clean and tidy Not enough staff in the bar
Great hotel, excellent breakfast, good facilities
Room was well appointed and very clean. Restaurant food very good.
nice bar area the rooms were incredibly hot and wouldnt cool down
Good buffet breakfast provided. Hotel had its own free parking near entrance. Reception staff helpful in suggesting restaurants in the City Centre (about 10 mins by car away). Internet (but need to pay) available in room. Hotel bathroom had some maintenance problems (basin couldn't drain water) which had not been sorted out before moving in. Otherwise, no other problems.
The hotel was well situated for our further travels. It gave us a good nights sleep, a swim, nice evening meal & breakfast None
The staff were very helpful directing us to various sites. The children liked the free cuddly toy they were given Room was not as clean as I would have expected- the blankets on the bed were quite old with holes, however as an overnight stay it was acceptable, but I would not stay any longer. We were also given a top floor room despite having young children and luggage which was not particularly child friendly despite this we stayed in another novotel near Paris and found this to be fantastic- food, room and much better value for money so would use a novotel hotel again
We were using it as an overnight stop-over hotel on route to our main destination, it was well placed for the motorway system and easy to find. The room was comfortable and clean. We did not use any other of the facilities
Good basic hotel Over heating
It's convenient place to stay if you traveling to Barcelona from Paris, or from Barcelona to Paris. I'll recommend to everybody. Poor choice of equipment in Fitness Center, dirty carpet on floor, need to clean or to change. Choice of cheese on Breakfast is poor.
We stayed at the hotel during a trip to watch rugby. It is well situated for walking into the town centre and catching a tram to Stade Marcel Michelin.
the breakfast bread was good that the only positive thing I found in this hotel. junior duite is definitively not a suite but 2 small rooms and one has a camp bed. bathroom is very old and durty so are pillow and blanket. Than looby carpet is really old, and durty. and finally if you need the elevator on the moning you may wait for 20 min to get the change to see the unique elevator full
Excellent location. Reception staff very polite and helpful and spoke both English & French. Handy to restaurants, transport and only short pleasant walk to the tourist old city and Place de Jaude. Found the aircon temperature set a little high and was not able to adjust it down (not a major concern and as we were only there 1 night, did not bother to raise this with the Hotel staff).
It was clean and comfortable. The staff were helpful. The cost of the breakfast was ridiculously high. It was not a good value. I also feel that during the period we were there, all the hotel prices in the city were inflated somewhat.
The vicinity to town Too high cost for this kind of hotel. Accomodations (double beds separating), very uncomfortable. Room too hot, could not adjust temperature, very uncomfortable. Parking fee is rediculous, that is taken advantage of the customer. Noisy room.
On arrival we had a problem with our room but this was sorted out promptly, professionally and to our utmost satidfaction. We found the staff very friendly and helpful, The location was close to the city and restaurants. The hotel restaurant was good as was La Table de Thierry in the old town.. There are 2 type of executive rooms and this should be pointed out to guests on booking.
Good location, in a nice town, in a spectacular region. A pity there was no bar.
Friendliness Didn't clean up a spill on the carpet after the first night
Staff had very good english and it really helped me as i didnt have any french. The buffet breakfast was very expencive at 12 euro per person
The staff were very friendly and the partner restaurant good. The underground car park was a bit of nightmare going between the two floors as the ramp was very narrow on the bend and is very tight for a mid range saloon (which was brand new and so we didn't want to scratch it!!)
The hotel represented what was good about the Art Deco period. However, this hotel although clean needs a lot of refurbishment.
Staff, pool, food, cleaniness, helpful, relaxing Bar service was too slow, waiting for long periods and very expensive.
Please write at least 15 words wifi did not function in floor five or in dining room although clearly advertised as being hotel-wide. Room smelt of smoke and had an ashtray allthough it was designated non-smoking. No mention of wether we wished supper when we checked in mid-afternoon but and was full when we asked at about 1815. Hotel reception did not volunteer any information outside of a direct question, for example when asked for some options for an evening meal no map was offered and a somewhat curt direction was given. All the hotel light bulbs were the minimum to see by, no clear lighting anywhere, the pool area was scruffy, the second lift from our corridor was very dirty with encrusted food and debris on the torn carpet. All in all the hotel appeared tired and run down, no door staff visible or offered for help up the steps of the non-disabled access. We had booked two nights but left after one.night.
First impressions from entering the hotel were that it was very old fashioned, but we were pleasantly surprised when we entered our room. It was very nicely decorated and not old fashioned at all and the bathroom was modern and very clean. It would have been nice to have had directions for hotel. Had to stop and ask in the middle of Vichy, and then found we had to park nearby because of the one way streets and not being able to find our way to park in front of hotel.
Friendly, helpful staff. Excellent location in centre close to river, shops, restaurants. Interesting, attractive 'older style' building.
i liked his location and the room was very big but had a very bad smell. the staff at the reception should be more kind and helpful. and the smell in the room...
good steak in the restaurant Hotel pictures on the website are way nicer then the hotel actually is. As if time stood still for about 100 years
Centrally located with original period details and close to good restaurants, shopping and the natural waters for which Vichy is famous. It is perfect if you plan to visit The Opera House which is opposite. Parking was a bit of a bit stressful. The hotel does not have a car park so there is competition with fellow guests and every day users of the town for the limited number of spaces close to the hotel.
The welcoming service, spotless, warm room (winter visit). Lovely location on the park. Good restaurant, fine service.
Comfortable stay, good overnight Hotel away from the noise of the Autoroutes. Could be difficult to find without a Sat. Nav. We liked the air conditioning in the rooms.
The house keepers talked to loudly outside, making it hard to sleep. And also if you stay on the groud floor, you can hear all the movements on the room over you, so if the person in the room wakes up before you, you'll probably wake up also because of the noise.
Breakfast! The hospitality tray in the double room only catered for one person.
modern room; clean; excellent location Did not have an iron ready (current one was damaged)
I liked the the location, style and layout of the hotel. The facilities exceeded our expectations and needs and with the convenient tram just outside the front door meant exploring the town was simplified. I felt the parking could have been free for residents.
Good room. We liked the free coffee-to-go and cake in the morning.
Wide room, Free breakfast coffee and croissant. TV and Movie programs are excellent. 10 euros/day for parking.
services / facilities, nice hotel staff, very good breakfast There was an unpleasant smell in the room (which could be caused by a cleaner used to make up the room). We left one window open during our stay.
The room was well equiped. No restaurant although there were plenty within 10-15 minute walk.
Convenience to autoroute and Riom. The facility of a lift to the upper floors. A good buffet breakfast. Reasonably priced menus and pichets of wine. Restaurant service was less than elegant. No seats outside in the extensive grounds.
Very comfortable pleasant hotel Expensive breakfast considering state of the gb Pound v euro so didn't try it.
Hotel just near the "Péage". Slightly more expensive than the Ace hotel (100 mtrs away), but it includes a restaurant, bar and a terrace. Good beds. I expected the breakfast to have just a bit more choice. But breads were freshly baked.
No shower curtain/door - it was missing.
Staff were very helpfull. The rooms could do with redecoration, looking very tired. The food was very good in the restaurant.
we use this hotel every time for one night everytime we travel to & from the UK as it about halfway the hotel is clean freindly & the bed is very comfy & you can get a meal or drink and a good breakfast. what more could you ask for for this price.we have already recommended this hotal to lots of our friends and they have loved it.
Staff extremely welcoming. Excellent meal. Stairs are difficult for my wife so having lift access to room was most welcome.
Excellent dining facilities and helpfull staff. The location next to motorway junction also suited us for exploring the countryside.
Excellent food, good stopover when en route to further destination Rooms could be updated, bed was very soft
The location of the hotel is very good, the shops and restaurants were in close proximity. The hotel itself was lovely and had great facilities and great value for money. I was on a business trip so appreciated a comfortable room after a days work. I would of liked more choice for Breakfast i.e. Cooked breakfast is my preference but the continental was nice its purely a personal preference.
My overall impression was a good and positive one. The positives are: It is locatable by satnav. Good and free parking. Literally a 5 minute walk to the centre. Attractive and spacious foyer. Lift to all floors. Large bathroom. Friendly and helpful reception staff. Clean room and bedding. Bedroom was warm on a cold and wet day. Free and good speed Wi Fi. A fixed one choice menu for dinner was too limiting. Our bedroom was slightly smaller than we would have preferred. The shower did not drain properly so the water built up in the tray quite quickly. Tea and or coffee making facilities in the room would have been helpful. However, the above did not detract from our stay. The experience would have been enhanced if these aspects were acted on.
Restaurant is good. Wifi is very slow and do not work from the room, only in the lobby, but not always. Not suitable for business people. Website reflect different impression than reality.
The hotel is very convenient for the autoroute and makes a good overnight stop. It isn't really suitable for a longer stay.
We loved the new room design and the restaurant has improved immensly since last we stopped in in a Campanile The hotel provided every thing that we needed - very well
This is a new style Campanile. If you are looking for the old green hotel, you will miss it. Subtle grey colours and a new logo are the order of the day. Restaurant area was a bit like a works canteen
Rooms recently renovated. Comfortable bed. Walk in shower.
Room clean and comfortable. Restaurant very pleasant and good menu. Parking a great advantage. Would have liked Air conditioning in our room. Disturbed by coach party arriving late at night in nearby car park and leaving engine running in the morning whilst awaiting passangers to embark.
Very surprised ast how excellent the restaurant was
Clean, spacious - very good location for motorway - although Campanile was not signposted as we came off Exit 13. Good design - comfortable room and very large shower room. 10 minute drive to Riom - very interesting old city - found nice restaurant there too! Handy for Volvic too - well worth a visit. Fairly quiet hotel - considering the proximity of the car park. We were able to have window open at night. Had coffee/tea making facilties in room. Restaurant was quite expensive for a meal that was not particularly good. Only just managed to get a (tight) parking place on one of our nights.
Like all Campaniles I have stayed in, good value and simple but comfortable
Good breakfast, reasonable hotel with basic facilities. New hotel, nice looking rooms.
Fantastic! Just what we needed after driving for hours from Calais. Couldn't have been better and more welcoming. Nothing.
Surprisingly on and industrial estate with other budget hotel and restaurant next door. Not to be put off it was clean, safe and coveniently close to the motorway and especialy good value - so great stopover on a long trip. Will use again and the chain.
Clean room, efficient, as you expect from a hotel for one night while travelling to Spain
a good restaurant just across the road, two supermarkets nearby, easy access to the motorway
Good location for a stopover to or from spain with good access to motorway,breakfast was the norm for Europe,oh for decent bacon. no food in the evening although their are two adjacent hotels that have resturants.
Service: staff was unbelievably friendly, making an economy stop feel like something special. Also, better breakfast than would have expected. And price was just about as low as you can get.
We stopped in this hotel as a stayover on the way to the South and we were very impressed. It was great to get out of a hot car and in to a clean, spacious and air-conditioned room. We took a triple room and it had a desk and two chairs, which meant that we could bring back some food and relax in the room (a blessing with a tired toddler!). The hotel is easy to find and was in a quiet location. There was a restaurant close by but you can easily drive in to Riom & find plenty of shops there. There is also a vending machine in the lobby for emergencies. Regarding the staff, everyone we met was very friendly.
Pleasant reception and clean and well-equipped room which was spacious and well designed. The card entry system and the heating/cooling was excellent. The heating system needed some instructions available in the room. Why is there only one hook in the bathroom?? Dogs (except guide dogs) should not be allowed in the dining room area.
Easy to find. Staff friendly and helpful, room clean simple and comfortable although bed a little hard ok for a stopover but no good for a week. Breakfast at hotel was cheap simple and good for a continental breakfast inc. ham and egg. Other meals next door at camponile.
Comfortable, friendly, value for money, good breakfast Couldn't get Wifi or ethernet to work. Was constantly picking up the Componile's Wifi.
The obvious concern of the personnel with our stay - we like the open layout of the reception and breakfasr area
Facilities provided more room than many budget hotels, supermarket and restaurants nearby. Wifi readily available.
good overnight stop no
We stopped at this hotel en route to the south. It was convenient for the auto route, easy to find, clean, functional and the hotel team friendly and welcoming. Within easy walking distance of a number of restaurants which was great after a long drive. The facilities were no more and no less than we expected for the price paid, all in all it was perfect for an overnight stop over and we’d definitely use it again.
the staff (only one woman) was wonderful, she is very nice, friendly and efficient! the pillows are awful !!!
Excellent facilities and cleanliness of rooms. The staff are friendly and welcoming and the hotels are within easy motorway access.
Helpful staff, Free internet, ideal as a stop over as we were on route to South of France. convenient location for motorway and facilities. Good value for money
We stayed in the family room- large and clean, with good size shower room. Hard to find.
Excellent value for money. This is a clean, easy to get to stopover hotel.
Clean and friendly. The price is a bit steep for a a one star hotel especially as there are cheaper three star hotels in the area.
breakfast is not really expensive,and correct,rooms are wide enough to be easy. it's not sightposted,indicated...