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Location was perfect, breakfast was enjoyable and tea and coffee making facilities were also appreciated. Bathroom was clean and comfortable. Bed was hard, in room 125 we did hear what sounded like kitchen staff outside in the court yard talking late at night but it might have been residents. When checking out I was going to be charged £160 per room (booked two) which is a total of £60 more than my advertised online fee. I questioned and was told I definately booked at £160 a room. I had to dig out my printed receipt for confirmation of £130 and although the lady on reception changed the price no apology was given. When we asked for our car we were told to go outside and find the car porter, not something we expected when comparing the quality of service prior to checking out.
modern style of bedrooms - was able to have a room on the grond floor - great breakfast
Lovely hotel, very good atmosphere.
Modern design, great breakfast Only a pay and display car park
Very good breakfast. We had a spacious and quiet en suite room. I gathered that this was a recently modernized or added room, and that there were other rooms that had not yet been upgraded to this standard. The modernized bathroom looked very smart, but the design was 'too clever by half': The washbasin had a plug, but you could only use it by unscrewing it from the base and turning it upside down over the plug hole. I prefer a shower that is not fixed into the ceiling but can be manually moved about. The shower cubicle floor was slippery: a health hazardThe way of getting hot water was gimmicky, and you have to read the instructions (for which you need your glasses). No hooks in the bathroom either. Pity to have spent so much money on such gimmicky installations. Some of the lights in the suite could not be switrched on or off separately.
I would particularly commend Zoe as an excellent receptionist:smart, friendly and professional - an angel in fact!. The hotel itself is a rare example of a family run good quality hotel which is not run by a chain. My stay at this hotel transformed a necessary business trip into a real pleasure.
Parking facilities very efficient Room comfortable and clean. Staff very friendly and helpful Was the hotel aiming for modern or old? We were disappointed by the aimbiance of the restaurant as we found the seating poor and the music too loud. The lounge area was also not very comforatble. Perhaps we remember the Angel of old. These are observations not complaints.
the Portugese chap who whisked our car away on arrival and produced it again when we left
The food in particular No
The staff were excellent, friendly, and competent. Also, I like the free wi-fi.
easy to park large size vehicule bathrooms from 1980 internet acces not free of charge and impossible to get a connexion
Food was suprisingly good given the environment but the breakfast was very expensive for what it was The entire interior is in dire need of a make over and the location is right alongside the A14 so is very noisy day and night.
Good location for Bury St Edmunds. Comfortable rooms. Friendly staff.
Breakfast was poor value
close to bury st edmunds breakfast / dinner in restaurant too expensive for choice offered
Couldn't fault this hotel
Booking in was easy, the rooms were a good size and presented well The restuarant experience was extremely poor.
Excessive traffic noise.The need to keep window closed made the room V. hot & stuffy.Public areas-bar & dining area were cold and didn't encourage a lingering meal or drink afterwards.Food surprisingly good in the evening but buffet breakfast poor &coffee awful,so much so we skipped breakfast on the 2nd morning (bought rumbout filter type coffee & fresh milk for use in our room instead) Receptionist tried to put a flat advance charge for meals/drinks through on my card upon arrival ! I suppose this indicates the average level of your customers.We wouldn't stay again. See above
The taps and shower that either scold you or freeze you and nothing inbetween and the atrocious attitude of the staff when I told them about it....'oh well, are you paying on the same card'...................
Friendly and efficient staff
Staff very friendly and helpful
The Staff Nothing
The staff were very friendly and polite, the room was fantastic, beautiful views out of the room, very spacious On arrival to our room, there were loads of flies on our inside window, we had to chase them out, they obviously found the room very comfortable like ourselves !
Relaxed friendly atmosphere & lovely surroundings
I liked the quite location, the established atmosphere, the friendly staff and the quality of the breakfast. The shower screen did not fit properly so water leaked on to the floor and my first choice at breakfast (kippers) was unavailable.
Small and friendly, lovely room and facilities. Room was freezing and heating remote control had no instructions!! Took 6 hours to warm up room when control was eventually understood. booke superior double room but only one bath and hand towel was supplied (discovered too late to rectify problem) and not nearly enough coffee. Also no hairdryer!! With hindsight all of these problems could easily be rectified, but I think the staff should have been more thoughtful/helpful
The staff and the food was very good The bed and the size of the room for the price. Paying £100 for a double room in the middle of nowhere I would expect a decent size bed. Not a 4 foot double bed. It was the most uncomfortable bed as well. The room was an attic room with very little window and the most horrible sisal carpeting which was like having the soles of your feet grated everytime you walked on it. However the room was clean and the ensuite more than expected.
Fantastic room, stayed in the log cabin. Spacious and very clean. Very quiet, no noise from hotel. Absolutely Nothing!! Food, room and service were all excellent.
The hotel was far enough from a main road to have the solitude that we required
Quite the room was cold and had to request a portable heater to warm it up
Excellent food at both breakfasts and dinners. Pleasant bar area.
Food and accommodation both excellent No
The food was very good Our room had the shower cubicle separate from the toilet and hand basin room. This was not convenient.
we found the hotel to be very welcoming with fiendly staff and a high level of service
It was really peaceful staying at the six bells hotel. We felt really relaxed after the weekend and look forward to returning soon. My only dislike about the room we stayed in was the mould in the bathroom.
The location is excellent, the food as first class and the staff very friendly and attentive
Good size, clean and bright. No hot water in the morning! Apparently due to boiler malfunction...
Rural location, friendly staff and other guests.Excellent value for money on all counts.
Nice setting,good room, good food
Fabulous food with a great choice! Made to feel welcome, staff were friendly without being "over the top".
The Old Cannon is a warm little brewery a quick walk to down town. We were welcomed by a friendly staff. Large tanks decorate the pub. We split a light, crispy and delicious fish and chips. Breakfast was well done with Blue Mountain coffee. Typical of pub B$Bs in the UK the room was small as was the bathroom, yet clean and comfortable. It was definitely what we expected. The proximity to down town can't be beat and the parking behind the pub was welcome.
Rooms excellent, and very comfortable bed Food service at the bar was very slow on one occasion - it took an hour for a bowl of soup!
Staff were very friendly and extremely accomodating. At breakfast the hot items kept running out so had to wait for items to be replenished. Bathroom could have been cleaner.
Both the Golf and Spa were great value for money
Small point but no earl grey tea available.Breakfast pritty basic
Good leisure centre and well appointed rooms with friendly and helpful staff. Could do with a bit of a refesh as it is tried looking in places.
The staff were extremely kind,polite and helpful. The room was a good size and very clean with views over the golf course. The hotel was an ok place for a stop over but it lack atmosphere and needs upgrading. The 'spa' is not what I call a spa and these facilities were pretty poor - watch the clorine levels inthe pool and too high. The pool area needs a good clean and upgrading - it is not a spa!
Poor standard of decor in rooms, infuriating lack of signs around the place making finding your room very difficult, one receptionist meant ling waits at the front desk and definitely not worth the money. Lack of signs, poor state of repair, under staffed.
Lovely spacious room, excellent views. Could hear the room next door quite loudly. The staff in the restaurant were a bit miserable.
Very friendly and accomodating staff; good leisure facilities; clean, large, comfortable room. Breakfast was not up to same standard as evening meal, but ok.
Excellent meals and service.
Although a last minute booking and expectation of a 'mews room apart from the hotel' we were upgraded on arrival to a room that reflected the style and history in the main building "comfortable landed gentry". Good room with ensuite bath/shower facilities. All clean, fresh and prepared including a Ravenwood teddybear on the bed. Service at dinner and 21 day old beef was excellent. (Left teddy reading a magazine!) No shower cap available, I did ask at Reception as suggested in the welcome pack for forgotten toiletries with no success.
Top sheet and blanket on bed,rather than a duvet Willingness of staff to get us an early breakfast on the Sunday morning.
the relaxing atmosphere, all round comfort and the standard of the food nothing to report here pretty good
Friendliness of staff, excellent food, very comfortable accommodation and beautiful surroundings.
Furniture and decor were very good and well thought out. Our room was a little small and the view out of the window was over the kitchen roof I think.
Very friendly staff; nice rooms; peace and quiet; free, fast, wireless internet No 'proper' laundry service
I only stayed for one night as a B&B and I found the room very comfortable and the staff friendly and helpful.
very nice room excellent place to stay.
the room was gorgeous some plain food on the menu would be good not everyone likes or understands good food
Location, staff, food, ambience A little noise from upstairs room, but nothing disturbing
Good facilities exceptional breakfast
A quiet location close to the centre of a lovely Suffolk village, friendly, comfortable with a superb breakfast provided.
Clean & cosy, all necessary facilities, friendly, massive english breakfast
Guest House has great character as rooms we stayed were in the old part of the house with oak beams and floorboards that creaked. Bed was modern and comfortable. Appreciated the use of a refrigerator and supply of real milk for the tea and coffee making as opposed to UHT.
Very clean and modern facilities but with lots of character, owners very pleasant and breakfast was good. No bad points
Very comfortable and friendly stay, great breakfasts.
Location, close to centre of Clare and easy access to East Anglia. Welcoming staff, comfortable room and bed. The wi-fi signal could be stronger.
The staff were helpful. The location was very convenient.
Welcoming and friendly receptionist. Excellent room service. Superb food.
The food in the hotel was very good and the atmosphere is also nice.
Staff and service Bathroom floor not clean (couldn't walk in bare feet); room got cold in the night; pathways to garden rooms uneven and dangerous, poorly lit
Near town centre, restaurants, shops etc. Friendliness. Attentive to needs. Lovely gardens in a nice setting. Cleanliness. Near interesting villages, towns, etc. Lack of privacy in room - could do with blinds on windows on ground floor.
the breakfast lol
Very relaxing, georgous gardens and well located.
I enjoyed the food and service in the restaurant, the reception staff were helpful and friendly and the room was comfortable if a little dated. The in room wireless internet was useful. There is no covered way between the garden rooms and the main hotel / dining room. So you may get wet going for breakfast. I would have expected that the in room entertainment would be more than 4 analogue TV channels with poor reception.
Clean and comfortable -- temperature was a little too high
2 members of our party have stayed in Best westerns recently (in past 2 years) and have been really disappointed in them so this one was a real delight in pleasant surroundings and the staff could not have been more helpful Car parking was a bit difficult as a result of the wedding guests
Nice family orientated bed & breakfast set in very peaceful and lovely countryside location run by lovely young couple. Anything extra you required you just needed to ask. Would definitely use again.
Nothing cleanliness service no hot water scruffy proprietor
Not much the views were good and it was clean breakfast ok fruit cornflakes fry up and toast. very unwelcoming we felt that we were intruding in fact me and my daughter were quite frightened. bed broke when my daughter sat on it she is only small in size breakfast he needs to learn how to cook eggs all very snotty and thats scrambled unable to report bed as notone around
Nice rural location Would have liked a shower rather than a bath
I think the accomadation is overpriced
Friendly service providers who took the time to visit with you. They were polite and very caring Location to town was perfect. The room was fabulous. Breakfast and dinner were good. I had a guest who did not like dinner and they replaced it with something else no problems. They definatly cter to making you want to return.