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Large room, comfortable. When booking online, screen detailed a different hotel to the one that actually was confirmed in booking.
staff were excellent. but sad to say food wise, it was the worst experience weve had, as such there was not much food at all. hotel itself was very good. shame about the rest of services
Friendly and efficient staff on check-in
Very friendly staff who greeted us every time we saw them; check in quickly and courteously achieved No extractor fan in the bathroom so steamed up quickly
Very comfortable bed Let down by the services generally. I wouldn't stop here again however good the hotel because of the poor service facilities at Tibshelf generally
Easy to book, very friendly helpful receptionist, large clean room, nice and quiet. Good night's sleep. None
Absolutely beautifully comfortable pillows!
Room clean and comfortable. Breakfast - cooked breakfast was cold and very unpleasent - egg was uneatable. long queuee as only one person serving drinks and taking money - food was cold by time we had queued and paid.
Good value and within easy reach of motorway I booked two rooms and the heating didn't work in either room, although one room had a blow heater which we used (the other had a fan!) The price charged for foood and drink in the hotel were excessive, hence we ate out in the evening.
The pool and breakfast Staff unfortunatley not motivated
the comfort and swimming pool, it cetainly made a good start to our belated honeymoon was rather surprised on the cost of alchol
pleasant staff,comfortable surroundings. good base for exploring derbyshire rather restricted table d'hote menu
The service from the staff throughout the hotel was very good Room adjacent to the motorway producing more noise than we would have liked
the hotel was sound staff friendly the beer
Leaving No heating in room.
Staff were friendly, courteous, and efficient. No
Being able to use leisure complex and the flexibiity of times. Also the service and buffet breakfast was excellent as were the staff.
food was excelent the method of payment i got called from my room on numerous occassions wanting clearence on my card and it wasnt just it there were about six other people what it happened to .. this did not look good on my valentines night away..
it was pleasant the bathroom ceilin had all black mould on so did some of the wall when you lift the showergell out of the holder in side was black and greasy good job i bought my own missus would not shower
Clean, adequate place for an overnight stay Poor explanation on where things were for breakfast. Had to ask another couple where to find tea/coffee
Efficient, helpful staff. Comfortable bed, en suite facilities. Would like to see an alarm radio type device.
Location Bathroom doors not opening properly, Hot breakfast - Cold!, attitude of staff
All the staff None
convenient location, good size car park with barrier.
Very handy location adjacent to the M1 No problemms incurred during my stay
Warm welcome, near main travelling routes, all facilities t eat etc. close at hand.
Spacious, smart, comfortable, clean and well equipped family room. Good breakfast spread. None
The hotel was good. The room was clean, spacious and nicely presented with comfortable beds. When we checked in, the hotel database had not taken in to account our booking request for a family room and only had reserved a double room for us, even though our booking confirmation clearly stated a quad room. Thankfully they had a family room available, but this could easily have not been the case. We will probably book directly through the hotel next time to ensure this doesn't happen again in case there is no family room available when we get there.