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The friendliness and courtesy of the staff No
excellent service, very interesting building, good central location The room was very warm even though the windows were wide open (in november) and we turned the radiators off, it was bearable at this time of year but we might think twice about staying here during summer.
The hotel is warm and welcoming, a lovely building with efficient, friendly and helpful staff. The rooms are good, the food is excellent, the location is beautiful. It's an exceptional hotel and I would definitely return. Nothing. it was all good.
Staff were friendly and it was possible to have a post theatre dinner. Hotel was busy but breakfast was served well. Didn't realise till the next day that there was an even better option of having part of the meal before the theatre and finishing after. Our room was very cold, all the radiators were turned off and, although we could have asked for a fan heater we were going out very soon after booking in.
The service in the restaurant was excellent and so was the food and the wine. We had two rooms and the TV did not work properly in one room. We didn't complain, however, because we were only staying overnight.
Food in the Hen room excellent Room 41 poky and not good value
friendly staff and location
the position, the food the helpfulness of the staff No problems identified
We had a corner room with windows on two sides which gave the room plenty of daylight and we were also overlooking the Pavilion Gardens No
Unique and interesting hotel with lots of history and friendly, sincere staff.
The location isnt brilliant! It's at the end of a potholed drive and at the end of an industrial estate - but it is only 5 minutes from the town centre of Buxton. The rooms are not big and the bathroom is tiny but it has all the facilities. However, the staff are very friendly and nothing is too much trouble. Breakfast was more than enough. The price is very attractive and of course, parking is free which is not the case in the centre of Buxton. We would stay again! I suppose we would have preferred a bigger bathroom. There is only room for one person at a time.
Comfortable, clean bedroom. Lovely restaurant and lounge area with welcoming open fire. Fabulous breakfast! Good food in the restaurant but evening meal limited in choice and quite pricey. Busy main road but quiet enough at bedtime.
made to feel "at home" - relaxed atmosphere minor comment:- the wine list was not too impressive and the food, whilst excellent quality, reflected London prices for some items.
The catering No
It was classy, cosy, comfortable, welcoming, friendly staff, good food, in a lovely location and much better than when we came before 10 years ago. I forgot to pack my husband's razor and although the staff found one for him, it was not good and he cut his finger on it.
Very good breakfast. Would have preferred an a la carte menu for the evening meal
Nice clean room Room was a bit small -
The staff were exceptional and friendly. The cleanliness of the room was not to a high standard with dusty bedside tables and ledges. The choice of TV stations was limited and there was no room service for food after 10pm
the resteraunt and food were outstanding the rooms, although comfortable were still alittle basic.
Lovely, comfortable hotel. Young staff - very helpful and friendly. Hotel loung very homely and informal with settees throughout and a small bar. Bed and pillows lovely - soft and comfortable. Would definately staff here again - highly recommended.
convenient for opera house back facing room and afair distance from the lift, my husband has walking difficulties
Friendly, quality staff. Good breakfast.
That the hotel was in the centre of Buxton, which was handy for shopping and eating out.
It is not value for money. First time (out of many stays at hotels in the UK/worldwide) I have come across Car park charges (3.50 per day) and internet charges on the top of room charge (GBP 6.50 per hr, 12 GBP per day). The food is good, and the staff is nice during the meals but does not seem to be professional. The overall impression is unfriendly. One of our colleagues did not have internet appliance in the room. Rather than go and check her complaint, a memebr of staff sent back to "look for it better, as they shall be in every room". Then next day after repeated complains she had an appliance brought in; which did not work and again instead of checking she was advised to "enter the room number correctly". They seem to be nice people but either not trained, or suffer from severe lack of personell.
The hotel staff were very polit and helpfull . the rooms were spacious , clean and comfortable . Breakfast was very nice with a good choice of food .
The quality and selection of food in the restaurant was very poor and lets down this otherwise excellent hotel
The food was second to none, absolutely gorgeous. However, I would expect nothing less at the price. Location is ideal - right in the centre of town
It was friendly service, a very nice room and delicious breakfast! I would definitely stay again. nothing
Hotel was clean. A bit too warm!
Food was brilliant The bar that was advertised as showing sky sports wasnt even open.
Complimentary internet, fast check-in, breakfast was decent, although the coffee wasn't great. I felt sorry for the waitress serving breakfast who was all on her own... definitely requires more than one waiter at breakfast. The room was dirty, stained carperts, and rubbish underneath the bed. The water pressure in the shower was extremely poor and felt like it was being hand-pumped! The exterior pictures on the website doesn't truly indicate the location nor the age of the building.
Staff were very attentive and helpful. The hotel is situated near to the amenities in Buxton.
lovely breakfast. Attractive grounds and hotel. The room was very comfortable but the bathroom could have been cleaner (hairs in the bath) Overall I would stay again. No great complaints.
The standard og the room was good Although the car park was not full the room for parking was very tight
The initial welcome from the staff was very pleasant.Also, the lack of cigarette smoke,considering the ban in England has yet to be enforced,was very pleasing.
We looked around Buxton but really came to attend a 60th birthday party - jointly for my husband and a friend of ours My only negative thing was that we had room 28 and the radiator could not be switched off. Hence our room was very very hot!!!! However, this will not stop us coming again.
Relaxing hotel with good parking and facilities and comfortable rooms for exploring Buxton and the peaks.
Pleasent rooms & Resaurant No
I would have to say that I was equally impressed by the quality of the room and the evening meal, both excellent. Neither my wife or I could find fault with anything on our one night stay.
Friendly staff Comfortable, quiet room No
The staff were friendly. The staff were not overly helpful, they offered to take my bag upstairs but not really. The room offered toiletries and such but you had to ask for them which seemed a bit stingy. I would have liked slightly better directions to the room.
Nice in in a great little town Beds were not comfortable