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Resturant serves a good meal. Although advertised on booking.com site and in hotel reception that free internet facilities are available in all rooms throught hotel, this was not so, only a weak signal available in public area with no privacy. When brought to management attention advertisement is false answer was "there is nothing I can do about it". Also mobile phones do not work other than on ground floor.
Everything worked fine, simple but practical, large parking. Good choice if you just a want a bed for the night with no frills.
Hotel staff very helpful, speak good English. Easy to find and good base for visiting places.
Big comfy rooms Hard to tell who was staff and who was guests
location, breakfast plenty of choice evening meals of good standard and choice.staff very helpful and friendly could have had a out of hours vending m/c for hot and cold drinks
The hotel was a good location for us on our journey.The family room was a good size.
Lack of a lift. My wife finds stairs difficult. Probably my fault for not requesting a Room on the Ground or 1st Floor.
Not far from anything really if you have access to a car. Good breakfast. Clean room, nice view if you get any front side room. The staff did have a very poor english if they even could speak english there wasen't any information on english what-so-ever. If you don't speak german it could be though.
staff were pleasant and i suppose a homely feel because of low amount of bedrooms but certainly not the 8.2 that was marked by also a little out of the way i had a meal on one of the night and it was very nice after travelling for 15 hours was told no more food was being served and the bar shut at 10 pm bearing in mind this was a saturday night so was very disappointing would have picked a different hotel had we known this. also the pillows were filled as though it was filled with fresh air, we are fairly fit 50 year olds with a 16 year old daughter but found the bed far too low ok to sleep but quite difficult to get out in the morning, travelled with a disabled friend who also found this to be difficult. whilst going through the tv channels was very disturbed to find explicit pornagraphic channels spoken in very good english we quickly took it off but the 16 year old daughter was a bit upset and disturbed this channel should be blocked
Very friendly, clean, good breakfast, good beer
staff close to main road
The hotel was new, the room was very clean, rather big for Europe and comfrortable. Spa fascilities were great. No airconditioning - it was hot and the hotel shoudl have AC at least during the summer months. Lack of at least a small pool in the spa to cool down. Must be a perfect place toi relax during cold weather months.
Room was so beautiful! Staffs were so kind. no freezer...
Nothing was too much trouble for the Staff. Due to the lack of Air-Conditioning in our Room, they cheerfully provided a Fan when we requested one.
The rooms were spacious and clean. The property was elegant and comfortable. The staff was friendly and helpful. Nothing really negative. The location is a little bit weird since it's next to a ciment factory, but that did not have any effect on our stay.
Nice hotel, good service.
Good value for money, good size rooms, comfortable beds, quiet location and a very nice restaurant.
The spa facilities were good. The environment was quiet. The breakfast is OK, but a little bit overpriced. The day after the first night, the room was not done. The whirlpool in the spa area are not free of charge, although on the website it is indicated that the spa facilities are free of charge for hotel guests.
Our room was large and light and pleasantly decorated. The bathroom was okay, and it was only a 23 minute tram ride to town (plus 5 minute walk to tram stop). Staff were pretty friendly and the restaurant was nice/somewhat plush. The area was a little industrial - Leimen is a bit of a whole in the Earth but it is very handy and the surrounding villages are nice. Given the roomy hotel and the nice development of the hotel grounds, you would have to otherwise pay a fortune for a similarly spacious hotel that wasn't in Leimen (there is nothing all that wrong with Leimen, it is just not as nice as much of the rest of Germany).The cuisine suffered from the typical lack of imagination when it comes to preparing gourmet food (i.e., the dogma that nice food needs to have one, or all of the following, in it: wine, meat, or goats cheese!). If you are a vegetarian wowser (as we are), maybe you should eat in town (though perhaps not in Leimen).
I loved that our room had a balcony that looked onto the courtyard NA
Room was spacious and clean. Staff were efficient, and there were convenient trollies for luggage, as well as an excellent varied breakfast of both hot and cold food. As we were next to an exit, we had a lot of noise in the morning from deliveries arriving at the hotel.
It was clean and they had service in English and also had some TV programing in English Out of the way, I would have prefered being closer to Heidelberg
comforable rooms and good food we didn't like the dining outside by swimmingpool, there must be also the opportunity for dining in th restaurant. After discussion they arranged for us 2 places in the restaurant after complaining.
The hotel has a very good position near to the highway, the facicilies are ok. When you book and pay!!! A room in advance with 1 week and at your arrival the lady from the reception says that she don`t find your reservation ... It`s quite terible !!! But in the end, after she was upset why I`m asking to check what I pay 1 week before, and with the kindness help of booking staff everithing was ok !
It was a clean hotel.
We had a Club room and thoroughly enjoyed it. The beds were the most comfortable we've found in Europe. It is a basic Holiday Inn but it was clean, comfortable and easy to sleep. It was convenient to the autobahn. We would recommend the hotel. The internet was terrible. It was expensive and then would not work with a Mac. We were over 2 months in Europe and this was the first time this had ever happened. Thankfully, the hotel reimbursed my internet expense.
The staff was excellent, friendly and accommodating to all my needs. The room was clean. I have high standards when it comes to cleanliness and this hotel met my standards.
The staff were very friendly. I was on a business trip and the location for the highway was fantastic. Restaurant being open until 10.00 p.m was a big help, I didn't arrive until 8.30 after a long day and to be able to eat good food was very nice. I tried to watch Sky Sports on pay channel but couldn't get the system to accept my room number. All instructions on the TV were in German
A good place to prepare the Kraichgau triathlon.
Nice hotel, nice rooms, good breakfast
The friendliness of the staff and the very nicely appointed room were very important to me. Also, the food served in your restaurant was absolutely excellent.
The breakfast was excellent! Rooms were quite simple and location in the middle of nowhere (except the museum). But I still liked it.
location close to motorway, spacious room and bathroom, modern facilities, breakfast buffet
Beautiful hotel in an ideal loation. Staff were very friendly and helpful and spoke good english.
they offer the museum coupon is very nice.
Excellent hotel close to Technic museum. Staff helpful. Check out Jupiter Brewery close to hotel
Traditional German hotel. Very clean friendly efficient No complaints!
Welcoming, comfortable, friendly and helpful staff None
Comfortable and relaxed atmosphere
Room was very nice. Well situated Couldnt find a menu for the restaurant in the room. Would have been nice to know about the restuarants in the city
Comfort of room, quiet, clean, large room, good work area, parking on site, nice breakfast. Restaurant menu was not up to the same standard as the hotel. They are trying to do some strange German/Italian fusion and to my taste, it doesn't quite achieve the desired result. If I stay here in the future, I will go to an outside restaurant.
The staff are excellent. Surrounding town has plenty of facilities. Slight inconvenience that restaurant is only open Monday-Thursday, BUT there are excellent restaurants in Bad Schonborn.
The staff was polite, welcoming and helpful both at the reception and in the restaurant. Rooms were immaculate, and parking in the basement garage, while not free, was given at a modest rate and was very convenient. A fine experience.
A very good hotel for those who come by car - the motorway is very close. Very clean, new, comfortable and soundproof. The air conditioning does not work in the rooms and it was a very - very hot summer ! The fan we had in the room did not help !
Staff was very friendly and helpful, spoke excellent English. Breakfast was amazing. The "fitness center" was a joke, although the surrounding area is great for running and cycling.
The room was quite large and very clean. Nice location.
Cleanliness, breakfast , value for money 20 min drive from Heidelberg. No easy access with public transport
Very cosy hotel, friendly staff and brilliant kitchen.Comfortable and very clean room. A little noise from the street, when the windows are open.
Helpful friendly staff, good food, convenient location, average room, but with excellent panoramic views which are a 'must see'.
Location High charges for period during German gp, but typical for hotels in area!
Nice hotel, comfortable rooms and a rich breakfast. OK for an overnight stay, with fast internet. Parking not free, but not too expensive.
the room was very comfortable and the sweets on the pillow a nice touch. the shower was a treat. The staff in the restaurent were very offhand. We had a long journey ahead and needed to leave at 7am we were told it was to early to check out and we couldnt have breakfast !!!
Everything was amazing; the food, wine tasting, the staff, breakfast, sauna and pool area. My friend and I loved this hotel will be visiting as soon as possible. It is a nice getaway with either a good friend or spouse. I wouldn't recommend it for children.
The Breakfast was the best buffet breakfast I've had at a hotel. Very good and had eggs/omelets cooked to order. Pool water was very cold...too cold to even get in.
The surrounding area was lovely, the staff was very polite, private parking made me feel more secure,
Close to the motorway, free WiFi and access to the internet, comfortable, free parking, efficient staff
The staff were very helpful !!!
Don't let them do your laundry. It was 82 Euros for one medium size bag.
Nice Location, very clean and comfortable rooms. Friendly and helpful staff. Excellent breakfast. Free high-speed Internet worked perfectly.
Friendly staff. All facilities were of good standard. We had an excellent dinner in the restaurant. The restaurant staff had pride in and offered a good selection of local wines. Bruchsal is a nice town with an interesting history and the castle is quite unic and within walking distance (10 min.) from the hotel. We paid € 155 for a standard double room, and we found that to be on the expensive side.
The room was acceptable Yes, it was difficult to gain access on a Sunday because there was no staff on duty.
Booked for family and hotel set up one room with two bedroom. All facility including micowave oven and parking lot is excellent.
Clean, good value Free Wifi not accessible from room - had to to go to reception
It was a modernbuilding with a light and airy room equipped with all the necessary device. The breakfast was excellent. We spent there a pleasant night.
It was clean,and just right for our family
friendly helpfull staff, location and facilities in Wiesbaden, location to the motorways
Room was a generous size, the mini kitchen was an unexpected pleasure and so nice and quiet
Nice room, very good service from staff, well-assorted breakfast. Value for money.
The breakfast was excellent, we never had anything like it before the floor in front of the toilet should have been straight, turn the toilet anti clockwise. (handicap room)
The fact that they let me in at 2300 hours.
Relaxed and family-owned hotel atmosphere Liquid soap in 4 star hotel?
Excellent Hotel location and ambiance was good
The staff was superb; the hotel was clean and accommodating. For the price, the stay was one of the best deals ever. I can't wait to go back.
A peaceful small village atmosphere, quaint old building, echoes of elegance from a former time. Excellent breakfast. We should have been advised that the restaurant was closed and that the other one in the village was also closed Saturday night. Drive to nearest restaurant was not close. The bed was not very comfortable, although the room was nice.
Hotel was on a lovely piece of property in a cute Neckar River town. It was a bit shabby around the edges (lawn and flowers untended, cracks in the walls, carpet frayed) - but still had a nice aura about it. Our room was large and faced the front courtyard area. We only had their delicious breakfast, so I can't comment on the main restaurant.
I loved the management and staff. The food was great. Everything was clean. I want to come back and spend more time there. I did not find any problems though I was only there for a short time.
I thought this hotel was poor value for money with very view plus points.
I have stayed several times at the Hotel Schloss Heinsheim and have never been disappointed. The castle is beautiful, the staff sincerely friendly and welcoming, and the situation relaxing. If you get a chance try out one of their meditation courses, and have dinner in the restaurant- there is a new chef who is excellent.
Very pleasant atmosphere, charming interior, lovely surroundings. Just one complaint: The scrambled eggs at breakfast were cold!
Wonderfull old palace and attractive enviroment. Good internet connection. Evening staff was not english speaking (but anyway very kind). The room bath is poor, realized by a pre-fabricated box installed inside the room. The palace is old and very nice, but room wooden floor is too "commercial". The price - due to the bathroom prefabricated, is too high. Furthermore, the air aspirator of the bath is installed inside the shower!!! It's electrical!!!
Excellent service with very high standard food. Pleasant quiet location but can be busy when event taking place at Hockenheim circuit.
Friendliness of the staff; excellent restaurant, very clean. No air conditioning in the room; uncomfortably stuffy on a sunny, but only moderately warm day in May.
The rooms are very good, food is very good and staff is willing to help. Top hotel
First we passed by the hotel since we thought it was too high end in comparison with what we had booked online, then we checked the name again, and it was the right one! The staff was very friendly, and the restaurant offers a wonderful breakfast as well as very good food for the other meals. I wanted to book a massage but everything was already reserved for that week-end. Next time I'll book it when I book the hotel!
Staff was excellent, very clean
Good location, not too far from motorway. Nice rooms, clean, good restaurant. Good value for money.
confusion cancell a room for my main sponsor big disaster cancella a room for my sponsor and i have reservation1 h for understund that problem is from hotel ,sponsor really ungry,brekfast in morning is nor same level hotel.also not changed bed each day.
Very welcoming staff, good facilities and food and in a convenient but quiet location
The two women at the front desk - morning and afternoon shifts were fantastic. The morning staff went out of her way to assist me with dealing with the airline for my missing luggage. She pursued them for two days and got me my luggage. Without her help I am certain that it would not have shown up. The afternoon staff were very helpful when the bag did appear.
The hotel and the breakfast area was crowded with people from India, which made it for me less pleasant to eat.
Nearby the circuit for racing It is already booked years in advance during raceweekends
Friendly, pleasant staff. Ideal location to explore this corner of Germany. The Friday and Saturday nights were the weekend of the German F1 Grand Prix and because of this the prices were excessive.
staff, breakfast, shower, and the brilliant German habit of putting decent drinks machines in the hallways.
Smoking; if the smoking guests can be put on one floor and the non-smoking guests on another, that would be great. It is kind of hard to wake up to smoker's smoke coming from the next room. Other than that, my stay was good.
This hotel is close to Hockenheimring for the f1 Grand Prix which was the purpose of my stay. The hotel supplied packed lunches for the race weekend and the breakfast times were early enough for guests who were atttending the race. This is excellent. Staff were extremely helpful in supplying directions etc. For anyone wishing to attend a Grand Prix at Hockeheimring this hotel is perfect. Bar facilities were poor.
Hockenheim is closed to our next itinerary. No airconditioned room and no bath. Fair enough as it was cold at night when we stayed. So at least it was not a warm sunny day.
The free parking of the hotel is one of the advantages as also the existance of a fast food next to it (mc donalds). I only spend a night at this hotel after my visit to heidelberg which is not very far. at night I needed a doctor because I didhn't feel ok and the reception called immediately one to come over my room.
Hotel staff helpful,friendly and efficient.