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The location is great. Food was exquisit. Hotel staff in the restaurant was slow and forgetful. It seemed to us that service personnel was mostly saisonal staff not interested in delivering excellent service. Cleaning of room was not done completely even once in 8 days. Hotel could not provide connected rooms for us which was very inconvenient travelling with three kids.
Included an direct access to "HolstenTherme" and the beach. Expensive but maybe worth the price. Use the "Raucher Lounge" as the name says and keep the bar smokefree. Hopeless for non-smokers in the bar.
We really liked the location on the beach and the Thermal next to the hotel. It would have been nice to have more restaurants to choose between.
Location staff and spa were excelent will definetky return No
The friendly staff, clean, spacious rooms, closeness to the sea, the wonderful adjoining spa and town were all big factors for our family of four to want to be here again next yer.
The hotel was generally disappointing. The staff was not very friendly and service ineffective and slow. Breakfeast was ok (though the tables were not cleaned, you always had to try and catch one of the waiters hoping that they take away the used dishes from one of the empty tables) though too few baby chairs -in 8 days got one only twice- but the food in the restaurant in the evening was surprisingly bad, particularly taking into account the rather high prices. Our courses were mixed up, starters came after the main meal. The thermes were so full you could not find a place to lie down. They are public and very busy. Hotel carpark and garage were full. Only good thing about the hotel were the spacious rooms and the location at the beach.
From the start the staff was very friendly, we feld like king and queen, had a great diner and breakfast and will come back again.
This is the new hotel and that means new building, new furniture, new bathroom, etc. The hotel has a good location and offers the seaside view from the major number of rooms. There was a very nice breakfast at the hotel. The staying includes the Ostsee Terma entrance (via indoor passage). The hotel does not especially expect the foreign guests (little information available in English, no proper transfer to\from the hotel).
Friendly staff and location.
Very nice hotel in a very nice surroundings, but however it was Lûbeck that was the reason for our travell No
The hotel is old. And it is only 5 floors high - the rest is sold for appartments???? The smell in the hotel is old - the carpets and everything. The distance to the beach is not described good enough. We had to go around to get there.
very nice for children, Bar service could be better organised
I respect a lot for this hotel of their biological way in everything. Good food and tidy room. A weekend night was a bit restless because of somebodys wedding.
The hotel is located not far from the see in the nice and green area. The hotel was built in the 60's - 70's, it is very large in comparison with other hotels in teh area. It is rather well kept, but some of its parts give the impression to be really old.
Very Family-Oriented. Kinder Club and Night activities for kids.
Gutes Hotel mit sehr gutem Service. Super Frühstück Parkgebüren von 10.- einfach zu hoch
Very friendly staff, rich varity of food for breakfast. Parking should be free of charge, when staying at the hotel. I payed 3 Euro for a card I dident want to have.
Comfort and location. Breakfast, pub and meals very nice.
Highou quality restaurant, Swiming pool, facilities. Nice view of sea shore from the room. nothing.