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The kitchen smells all over the place specially for morning – breakfast time. Cocking should be separated from dining area. If customers request any cocked food should not be prepared in the same area. Hotel should smell fresh with no smells of cocking and that's the first thing customers feel when they first come.
location , service,
The hotel staff were very kind & helpfull. No.
The rooms were gorgeous, and the facilities were excellent. Terrific staff-especially at the desk and the concierges.
Excellent location, service and quality. Could not ask for better
every thing wonderful none
One of the best Hotels I have ever stayed in. Service is impeccable, the staff are second to none, the Hotel itself is truly magnificent, would recommend it without hesitation. 5 Star plus. Nothing
Lovely Hotel, excellent staff. too upmarket for me.
Hotel was excellent, staff outstanding. Shame there was only one restaurant open with limited menu due to end of season ONly comment to you (booking.com) is that you gave us the wrong phone number of hotel on the form!!! Please amend....
very excellent hotel.. in St. Morits..
room location not well explained, room was in semi basement
we spent a memorable . Lovely room, great spa, restaurant 1 star michelin an snow . The tea buffet at the bar is very good. they do not have a menu in English only German and the personal staff could not explain to us the menu.
We like this hotel very much. It was newly renovated...guess we're on their 2nd day of biz. We got a pleasant surprise, as we're here for honeymoon. The staffs prepare us a complimentary champange & pastries, to welcome us. We got a big jacuzzi in our room, where we can enjoy our time in our room, despite e cold winter. Plus, there was a free entry to the famous nearby Mineral Spa. The breafast was spendid, in a ballroom style. [One of the receptionist was rather pretty, helpful & gentle. Kind of miss her, though. :) Her name is Daniella.] Price wise - It's abit on the high side, though. We paid abt $132 euro, but guess... that's winter peak seasons price, at St Moritz region.
Big and very nice rooms with splendid view of the alps
Nice, comfortable hotel,very helpfull staff,modern clean rooms.
Great people, beautiful hotel!
The size of the room; the quietness; the new fittings; the attentive staff.
Excellent service. Room very comfortable and clean. Lovely breakfast... Very friendly and helpful staff. :-)
The breakfast room and the breakfast itself Noise isolation of the room was very bad. We can hear the neighbor talking. In addition, we had one of the smallest room in the hotel I suppose. It is not a proper real room, it is a connecting room. Specifically ask for not getting one of those... And just 6-7 parking spaces for a hotel of 38 rooms...
1.The newly renovated room 2.The cleanliness of the room and especially of the bathroom 3.The comfortable bathroom with jacuzzi 4.The breakfast with extended variety 5. The friendly and ready to service staff 6.The view The only problem is the sound from the nearby rooms.
Fine service, exceptional breakfast in a beautiful room No complaints at all
Staffs are kind. Breakfast is very nice. Jacuzzi is great! Very cosy and charming place.
very nice position of the hotel, in Pontresina. Extremely nice staff.
To expensive in relation to the room
Hotel Schweizerhof Pontresina was excellent. The staff were very very good and very professional. Everything in the hotel met our expectations , cleanliness, serice and food.. I would certainly recommend this hotel and would enjoy another visit.
Cosy, beautiful view, nice rooms Toilet
Great staff, close to everything
Nicely located in the center of Pontresina. Good Breakfast Buffet. Excellent Restaurant. Use of the big indoor/outdoor swimming pool of Pontresina was included. Ideal to relax after a day of hiking in the mountains. Has a garage.
Nice and practical location, you can leave the car and go walking or by cableways, buses, trains, everywhere, Simple yet confortable and complete hotel lorganization, Beautiful view of mountains and village. Furniture is 60's 70's style and old, but not worn out.. Optimistically it could become a kind of vintage.. The smell in the garage is not.. "reassuring".
Very helpful and attentive staff. Bathrooms are in the 50s style (very old fashioned).
The staff is efficient, friendly, and helpful. The dining is excellent. The room was large and clean, and my top floor room had a great view of the Alps. The hotel facilities Re nice including a large check-in area, comfortable lobby, and friendly bar. The overall feeling of the hotel is warm and inviting. My sons and I have come here twice to ski at St. Moritz, and will come again. I love the staff and hotel. +41818393434
Staff was very friendly! Excellent diner in the restaurant.
Large rooms, excellent spa. The children below 14 are not allowed to use the spa even with parental supervision.
Outstanding personal service and the best concierge service (more than one) ever. Other staff all greet you, often by name. Breakfast buffet up with the best with a fine range of local cheese and bread. Large room with wonderful view to glacier and a great spa. Compared to the rest of the hotel, our room furnishing was.. uninspired.. ; hotel has no air conditioning which in August made for warm nights. And all this is expensive of course.
the friendly attitude towards us.
Fantastic SPA!!!!! Very luxury restaurant and bar!!!!! I'm looking for going back as soon as possible!!!!! Outstanding!!!!!!!
Fabulous hotel with fantasic views.
The Pool and Spa!! Breakfast. Proximity to ski school, ski rental equipment and slopes.
From the moment that we arrived we received excellent service. I had barely removed the keys from my rental car and the concierge was organising our baggage and parking our vehicle. Our room was huge and had beautiful views of the mountains and glaciers. The Hotel itself is steeped in history and the formalities -such as a dinner jacket in the restaurant - were worth the extra effort and ensured a charming "somewhere in time" ambience. We travelled through Europe for two months and the Hotel Kronenhof will definately be remembered as one of the highlights of our trip.
Good location, friendly hotel staff, clean rooms and good service. Several of the staff went out of their way to help us. Not a negative as the hotel has a lot to offer but It was not always clear what services or activities were available and how we could use them(e.g. kid care, nanny services, kids meals). Not specific to the hotel but if I had to do over again I would not have used the local ski school in Pontresina for the kids as suggested by the hotel, rather would have gone straight to one of the ski resorts.
The hotel is ideally located for skiing breakfast buffet was too busy
Everything was perfect Deposite for ski equipment
The staff at the hotel was very friendly. On arrival the Manager introduced himself and on departure came and wished us well...nice touch. The minibar in the room was included in the price. The use of the internet in the lobby was also for free. Location very central. The room was too warm and we could not get the heater off.
Hotel reception staff were fantastic, very friendly and helpful. Cental location close to designer shops. Hotel provided transfer service to train station. Excellent restaurant.
Excelent services, very clean, excelent location
The place. Right in the center o St. Moritz, and not far from station. They got a shuttle from and to the station. The staff very kind and helpfull.
Everything. Could not fault a single thing. no
Staff and location was central Teh room size and the wooden interiors
Very pleasant and helpful staff, nice restaurant, fine breakfasts, directly in heart of St. Moritz
wonderful breakfast incredibly hard mattress, a real nightmare
I would like to stay in winter and to use sauna next time.
Location weak internet wireless signal from room.
Great staff, very friendly. My wife had birthday that w/e and the staff really treated her that day with special surprises for breakfast and dinner. The Spa is small but very nice, great relax-rooms with view! Restaurant and Lounge are very nice and stylish. We'll definately stay again. Rooms are very clean and overall everything is there, however, not matching the great Spa, Restaurant and Lounge wow-effect. Room could be nicer decorated.. but still top!
Dining, Location, Spa/Wellness I prefer rooms that lock automatically when I leave the room. On one occassion I returned to my room and found the door unlocked. Staff had cleaned the room while I was out. I don't know if I left the room unlocked or the cleaning staff did
Friendly staff. Excellent high quality breakfast. Very nice indoor pool. Very spacious, sunny room. Windows were to the main street, but we stayed in the off season and it was absolutely calm.
The location was perfect. The staff was very helpful and pleasant. There was a computer for guest use in the lobby free of charge which was useful. The buffet breakfast included in the price was plentiful.
It's location, near the mountains, walking trails. I enjoy a more rustic feel. This is not at all a complaint. However, the nearby town of Sportz and their accomodations are more to my liking.
Wellness area Very small living room and bathroom
Attention to detail, warm atmosphere, friendly, polite, efficient staff.
Beautiful and cozy hotel close to the slopes. Hotel bar with live music and fireplace. Great Spa. Excellent food. Hotel staff is extremely friendly and always ready to great you with a smile. Expensive, like everything else in Switzerland. CHF 800 for a double room is definitely pushing it. Anyway, if your pockets are deep enough, enjoy the experience.
The staff were very helpful. Very affordable accomodation. Heated flooring in hotel room : ) Showing it's age ... but very clean
The room was very nice and comfortable.
Very pleasant stuff, cleanliness of hotel. I think that hotels should have free parking for guests.
The staff was friendly, helpful and efficient. Our room was large and comfortable. We ate one evening at the Grill and found the food disappointing. Some seemed to be pre-packeged and pre-cooked. The waiter was very nice but quite inexperienced. Still, the price was reasonable.
gutes Preis-, Leistungsverhaeltnis, freundliches/hilfsbereites Personal -
very good part buffet dinner and breakfast, staff pleasant and friendly, very good service pillows lumpy, duvet polyester
Very nice room, large size & pretty location. We were not told about the swimming pool, spa services & availability of these things for guests until the day we left. Could have used them since we had cold, rainy weather during our stay.
Very good hotel,with tasty restaurnts!!!Perfect situation,unbelievable views on St Moritz lake and friendly personal!!!!will visit only his hotel next year!
It was a very nice hotel in a very nice location. The restaurant attached was also very elegant.
great hotel breakfast needs to be improved and room service should be 24hrs
Very central location of the hotel. Very good breakfast in a nice looking restaurant and friendly stuff.
The location and view was great - a little spendy but it is st. moritz. The smoke from the bars in the basement would drift right up the stairwells - nasty to say the least...............rooms are all non-smoking, but spent no time at all in the bars due to all the smoke.
Good hotel ,Serive is prefect ,hope next time ,thanks
excellent restaurant. no facilities to make tea/coffee in the rooms.
Excellent stay. The service was first class. We really felt we were taken care of. Great location in the middle of town, but also very close to the Corviglia lift. Best of both worlds. Spa is also very good after a day of skiing. We stayed in a Superior room - which was huge and accommodated us very well with two small kids. Food in the restaurant was also highly satisfactory.
The room was excellent, big spacious and luxurious. The Barmaid , who was from Scotland, made everyone welcome and was very friendly. The breakfast was very average but the service was not up to the best standard. We also made an enquiry about some travel arrangements to reception and they never got back to us.
The location of the hotel is great.You walk one minute and you are at the ski lifts. One more minute and you are at Yves Saint Laurent shop :)). Very close to the train station. The hotel has a shuttle bus. Excellent staff. They help you in every way they can.The rooms are very clean. The rooms get turned down for the evening. Great view from the windows. In short we were very satisfied with the hotel and we got a very good deal at booking.com None
The staff is extremely helpful and friendly. The room was very comfortable. Happy hour was fun too. Watching the "tour" clients was very entertaining.
The suite we stayed in was beautiful with an amazing view and the staff was exceptionally courtious, professional, helpful and friendly -- of the 8 hotels we stayed in in Austria, Italy and Switzerland, they were the best
great location, loved the whirlpool with the view, comfortable, friendly and helpful staff. the food was good in the restaurant but the ambiance was lacking.
The hotel was centrally located in the shopping district and the shuttle came to the train station quickly. We were upgraded to junior suites upon arrival, which was a pleasant surprise. The rooms were very, very spacious and comfortable. The bar facilaties, as well as breakfast were both wonderful.
excellent location and a top quality room additional car parking fee excessive
Everything was excelent. Service, the room, the spa. We were upgraded to a Junior suite with no additional charge. We realy enjoyed being relaxed into the jacuzzi with an awesome mountain view on the 6th floor (spa) with no additional charge. It was just excellent. Everything ok!
Happy and good mannered staff who were very informative about the hotel,St.Moritz and good areas to visit N/A