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Staff very friendly and helpful. Excellent cuisine. Spa facilities good; room very comfortable and hotel gardens very pleasant. Nothing.
the view of the mountain i make a reservation for a matrimonial bed, i get a 2 bed room, the room card didn't worked...
The spa was very good The welcome drink. I am not used to that thus wanted to have a drink after dinner (outside). Upon showing my voucher they said that there was another card for those drinks which obvviously did not have what I wanted. I was a bit irritated with that. Offering a better chouice would cost an extra 3 to 4 Euros. Wh not do that? Or just stop offering the welcome drink completly or give the drink upon arrival. Small thing but...
What a wonderful hotel, well run............great large rooms, spotless We wold prefer to have been down on the lakefront
good hotel, very clean. the stuff was very nice, speaks english, good breakfast. 10 min walk from the center. the spa is good, we had a massage. the indoor pool is not for children
The beds were super comfortable. The breakfast was excellent. Both swimming pools were great. The staff could have been a little friendlier.
Overall very positive Breakfast average, could do far better on the fresh fruit
A good clean modern hotel with lots of facilities available.
Very clean. Great restaurant. Great breakfast!
Very modern, clean and tidy room was very small
Excellent services and facilities. The best hotel in Riva Del Garda. a few (but pleasent) minutes walk to the town center, internet is not free.
The location on the lake was breathtaking and the superior room was spacious. I was shocked that I was unable to get anything to eat at 4pm due to all cafe bar restaurants closing between 2 and 3.30pm.
The hotel has pleasant grounds, appears to have a good range of facilites, and the breakfast buffet is reasonable. The standard rooms are of low quality with plastic chairs, table, and furniture and have a general air of shabbiness. They are certainly not up the standard expected of a 4-star hotel and the high price charged. The desk staff are generally unconcerned and unhelpful.
Overworked staff with poor attitude, poor quality food, self service buffet no al a carte menu available.
Good area with nice facilities
Hoteliers are so arrogant and rude to guest. i never ever exprienced such kind of people.
Good, comfortable, 4 stars hotel. Nice staff, private parking, bike parking, swimming pool and good restoran
modern smart clean rooms air conditioning not working first 2 days. Breakfast was not good
The free bike use was very useful, and the location is ideal for watersports, and is within walking distance of Riva town. Lots of good restaurants nearby. Modern design was nice, and good internet access and helpful staff with good local information. The sauna and steam room were nice too. Nice balacony with lovely views. The colour of the rooms were very dull (battleship grey!), and the wooden floors in the rooms were very noisy.
Staff were superb, extremely helpful. Room and all facilities very clean and well maintained. The sun terrace was lovely and quiet. The bar was very good value. The rooms are pretty small. The first one we were given was absolutely tiny with what was effectively a shared balcony (one large balcony which had been divided into three with thigh-height metal railings, so there was no privacy at all). My main problem is that the walls are paper thin. Short of actually joining them in bed I couldn't have been any closer to the people in the next room and their nocturnal activities. On one day we actually heard two cans of coke being opened in the next room.
very pleasent, helpful staff, relaxed enviorment.
The hotel interior is clean, sleek and modern with a minimalist feel to the decor. Staff were helpful and cheerful without being over bearing. Only ate breakfast but it was of a high quality, however, if you must have your chocolate or coffee HOT then you will be disappointed. The room was clean and comfortable with a shower. The balcony area was large and had a side view over the marina towards the lake. Parking is limited but if you get a space then it's not a problem. There is underground parking but again spaces are few. Hot drinks at breakfast could be hotter!
Hotel was very modern and very very clean,would use again
The staff were very friendly and helpful the room had good views, the sound proofing was also very good, well built hotel
Modern decoration, breakfast ok, clean, close to the beach small room, distance from the centre, location by the busy main road, table reservations at the breakfast in the best tables
Beautiful & clean, pretty good breakfast - almost no complaints! Rooms aren´t very soundproof.. Also, would be nice if the hotel staff could somehow limit the use of the internet from kids who sit and play (loud) games for hours (and their parents don´t mind). I would have needed the internet but couldn´t communicate with German kids.
View of the lake, parking was good. Too far to walk to the main town area. this hotel is surrounded by pizza bars for mountain bikers with little choice for anything else.
Good location close to beach and good pool.
the hotel was nice, the room was clean and home. the breakfast was very nice.
nice and clean room; breakfast included; nice people; parking included no wifi connection
Swimming pool very pleasant, breakfast on the terrace very nice. You can use the bikes of the hotel go to the town. Too close to the road, ask for a room on mountain side
The room is simple, clean and actually includes the facilities required for lodging. The shower is very narrow.
stayed for 2 nights with my girlfriend, hotel was better than we expected, super clean, very nice wellness area and friendly staff. breakfast was good and we enjoyed a bike trip to a nearby castle arco. we were satisfied and we will surely be back to hotel rudy in 2011 the hotel is on a bit more busy road so we got waken up early in the morning one day. in the end it was a good thing though .)
we liked the welness center. It was real relax
balcony with nice view the service was not very good
Good clean hotel with a spacious room. Breakfast was plentiful and staff were friendly (though level of languages other than Italian was low). Location was a good 25min walk from Garda lake and footpaths were not great.
The room was very comfortable, nice view, easy for travling non
Really friendly staff! Excellent hotel, unbelievable that it is only a 3*! Night porter all night. Very clean hotel. Nice breakfast - liked the variety of coffees :o)
Clean and comfortable. Location is good as it is close (within walking distance) to the town centre and to my conference place. View is wonderful.
service was excellent staff very very nice The purpose of the holiday wa to relax after my partners illness. The air conditioning had been turned off, this affected my partners health so we had to cut our holiday short as the air conditioning could not be switched back on. Pity as a nice hotel but a very expensive none relaxing holiday for us.
An evening buffet dinner was served from 7 to 9 pm. The food was very good. The hotel was situated on a busy road roughly 8 minutes from the town centre and the lake. The hotel "theme" and design did little to enhance the hotel and would be more appropriate in an urban enviroment like New York rather than near spectactular italian scenery. Although the towels were changed daily, the bed sheets were not changed until we requested they be changed on day four of our six day stay. Our superior bedroom was situated to the rear of the hotel overlooking the swimming pool, the car park and a very big factory nearby, also a view of the surrounding mountains. The price we paid for our six night stay was expenisve and we were disappointed with the location of the hotel.
The hotel was very good with excellent facilities, quite expensive but worth it. The hotel staff were very polite and attentive, everything you would expect from a top hotel. There was no hot chocolate for my daughter's breakfast!
The quality of the hotel, the suite was very comfortable, pool was excellent, just right for families. Very quiet interms of noise, lots of things to do. 10min walk into town.
It was all good, I would stay there again and I will recommend this hotel to friends and family
Keep in mind that 4 stars in Italy would never be 4 stars in Germany, Austria or Switzerland...
The whole experience
The receptionists had great english and were extremely friendly and helpful. They organised buses, dinners, taxis etc for me. The breakfast was great. The only thing they might need to improve is advertising the price of the evening meal served & also pricing on the mini-bar in the rooms.
Had a very pleasant stay at The Feeling Hotel Luise. All the staff were really helpful and very efficient. The food was outstanding. The location is perfect, short stroll to town centre and to the lake. Would definitely return to this hotel if ever in the area.
The friendly staff, convenient location in relation to the lake, shops and restaurants, the Spa facilities and the general ambience of the Hotel.
good location none
Comfortable and friendly staff
My room was full of pets - I think this says enough My room was full of pets - I think this says enough
The place is very noisy. We've booked several weeks ahead and told the hotel we were coming with a 1 year old baby. Sure enough, our room (best category) was right above the ballroom, were they had music until midnight. Then afterwards we could hear someone in the room next to ours snore - as if there was no wall at all. Next day, until about 3am disco music from an open air disco across the road. No fun at all with a small child, and certainly not 4 star accomodation.
Friendly serving staff, pool and AC Front desk staff not friendly and breakfast too old fashion.
Emailed hotel a few nights before to find out about transport from vbs airport and they were very helpful None
The staff were excellent as was the location of the hotel Furniture and rooms and general layout very dated. surprised no coffee making facilities in room. Finally, does not cost very much to have Kelloggs corn flakes for breakfast rather than cheap stuff.
Good location close to the Lake and the town centre The interiors are clean but very dated
Beautiful hotel with lovely, friendly staff and athmosphere, and good facilities. Our wedding party were very impressed with the quality of the food and the excellent service. We had an attic type room. While the room was adequate, the bathroom was very small. My husband could barely get in the door, as it could only open half-way, due to the position of the bidet, and the shower did not have an adequate screen to stop the water splashing on to the floor.
Fantastic location on the Lake Garda, superb views. Excellent location for water sports - windsurfing, yachting but also for walks. If you travel from Austria to Italy is a very good place for an over-night stop. Designer room and very spacious for three adults. No heating in the rooms (it was October and quit cold), but is the Italian law to switch on the heating only after mid-october. I couldn't see any a/c either in the room but I supose it doesn't get very hot in summer as it is practically in the mountains. We also had a leak at the bathroom sink wich they couldn't fix being on a sunday.
Very nice staff. Large rooms
The staff was very helpful and the welcome basket of fruit in our room. Nothing
The staff were very pleasant at reception and the bar, even though it was off season No food availible during the day, breakfast selection could be improved staff at breakfast were completely different to reception and bar
it is possible to hear noise from the other rooms. we had a woman with a cough in the room to the left of us, a phone constantly ringing in the room to the right of us and a child running around in the room above us.
nothing location, pillows, food, service!!!!
Very comfortable and clean hotel. Our room was large and had a lovely view over the mountains. We stayed B&B board and the breakfast was great! Nothing. Everything was perfect.
Very nice hotel I found some of the staff not very freindly & rude
Relaxing on the shores of Lake Garda. Excellent room, pool. Pleasant staff (apart from one female on reception). We stayed as bed-and-breakfast guests. We were not given a designated table and had to wait to be seated every morning, normally in the roasting hot consevatory area. Made to feel lesser-class, when we were the ones not on a package deal!
Warm and nice wother in pool. Good heating. OK breakfast.
Pleasent enough , basic buffet, poor wine list, should be sold as a saga venue as most clients in the 60+ age group, very dated entertainment Facilitys such as free bike loan, swimming pools and gardens very good Buffet meals not that good , but the package was resonabile so can`t really complain
Clean, comfortable and free parking. Nice location.
The food at lunsj and dinner was very good. The service was not good. Smiling had not been invented in this hotel
The view from my window, breakfast included with the price of the room, the free internet service, the friendliness of the staff. nothing
Clean, very comfortable, very good facilities No
We thought the location right by the lake edge was lovely and because we had a room overlooking the Lake we enjoyed the views very much. Good internet facilities despite the fact that you had to ask the reception for a password every time you wanted to use the machine. The hotel restaurant had good food. Our room wasn't ready when we checked in ( within the recommended check in times). Parking is a real problem at the Hotel. Only a few temporary parks immediately outside and we had to park our car, a ten minute walk away,as provided by the Hotel.
Superb location. No air conditioning or fans in rooms = extremely hot rooms during summer months. The free parking "near the hotel" is actually a lone parking lot some 10 minutes walk away.
The location was good. It advertised wlan and air-con. it did not have either of these. Not value for money. False advertising. I stayed there because it was supposed to have these facilities.
The service was fantastic - absolutely faultless. The staff could not have been more helpful.
The new spa is very nice The restaurant was not appropiate for a 4 star hotel (only one starter and one dessert on the menu)
The service was extraordinary on the highest level- I would rather say 5 stars service
Tidyness of the complete hotel and the friendly staff
The food is good. They have good kids facilities. The staff are very helpful. The spa and gym are very good.
hotel is very romentic with very good design with very profesional staff everbody is with smile on their face.everything is organazed with garage,ski room,elevetors. restorant and the menu in, is on the very high level. i have been in many hotels but i can said that this hotel is on the top in my range.i and my family are very satisfied. only i think that this hotel is not very convinian for young children because the hotel is quite, elegant and i dont like one rule in the hotel that after 4 o'clock children cant use swimming pool
We found the staff to be very friendly helpfull and accomodating and were most obliging in helping us with our transfer from Bergamo airport
the restaurant is excellent, the food and service is to a very high standard. the staff are all very friendly and helpful. i was very disappointed to learn that to use the sauna was an extra 20 euros per day per person. this was not made clear at the time of booking. if there must be an extra charge this is way too much.
Excellent, friendly and helpful staff (particularly in the restaurant), lovely pool for children, good food and wine, good shuttle to the ski slopes.
Very nice and new hotel with good facilities - lovely wellness area. Nice staff (mostly). Hotel bus available just a phone call away was great after a long day of skiing. Nice facilities for storing your skis and boots (hot air racks for skiboots so warm, dry boots in the morning) Family room was a bit small/cramped, but bathroom very big. Location of hotel ok but not exactly near the lifts - but hotel bus compensated for that.
This is a great little Italian hotel slap in the middle of Riva del Garda. It is traditional and stylish. We stayed for one nignt in August while attending the music festival and we had a very pretty balcony room with a view of the piazza and the tower. The hotel has good basic facilities and is completely charming. We ate breakfast which was exactly as expected in Italy with a good simple buffet. The restaurant was busy in the evening with plenty of Italians but we did not eat there. We would have but we were on a brief stay. Riva is a stunning place and our stay at the Portici will be one highlight of a lovely summer.
Good location, very close to the waterfront, doorman let us in after 1am with a smile. Long walk with luggage as it is in a pedestrian area, room very hot. Breakfast fruit juice was a mix, not real juice.
The clean room and the window and balcony facing the piazza The beds were to hard
Hotel is really cozy and perfectly situated near "spinale"skicabin! Extremly helpful and professional staff made our holiday just perfect!Will be back!
Fantastically attentive staff charging for internet
I loved the service and found the staff very professional and dedicated. The food was excellent with a good variety, as well as the location of the hotel and the room and views were fantastic. Moreover, the available services such as guided experiences at not additional costs, we found to be an unexpected and worth while extra that we took advantage and highly appreciated. Our guide Edoardo was quite knowledgeable and made the tours we took quite enjoyable. I did not find anythibng not to like!
The most pleasant hotel in town : best location in Madonna, superb view from the large room terrace, finest food, good service, distinguished decoration and atmosphere, warm welcoming. .
Excellent staff who were always helpful. Clean well presented room.
The food was really very good. Also the position of the hotel in relation to the access to the skiresort was perfect. We had a wonderful time. There was no control over the heating in the room. It was, especially during the night too warm in the room.The access to the wellness centre was rather expensive, considering the time you usually spend there after a day skiing.
The best location I have been in in my honey moon I stayed in the weakness spa which was great The shower is next to the entrance
Riva is a stunning town with great restaurants/bars and fantastic scenery. The experience of having breakfast with the beautiful garden and pool in front of you and the mountains in the background - stunning.
Good clean building with high quality finishes. The air conditioning was broken resulting in the rooms being far too hot to sleep and the management stated that there was nothing that could be done. No offer of compensation was mentioned but we were advised to open window !! This affected all 3 nights sleep. Also I believe the hotel definately needs a restaurant. Spa attendant seemed abrupt when questioned about bookings,
Location view and staff and brekfast where all excellent On the website it had said there was an indoor swimming pool but there wasn't
Very nice overall premises, very nice pool area and breakfast space. Appreciated the garage in the hotel for parking. The room itself was in need of renovation. Bathroom faucet was leaky, some of the fixtures were broken in both the room itself and in the bathroom. TV reception was poor (many TV channels were noisy).The 2nd floor wireless base station was inoperative so I could not really use the Internet in the room at all. Staff acknowledged problems when I complained, but no fixes were done for any of the problems during my visit. Excellent hotel otherwise if the room would be renovated. Other rooms in the hotel seemed to be updated, so we just got the worst one.
Breakfast is good. It is a four star hotel with a bed that's 1.60*1,85m very small. Value for money is poor.
Great location - near lake and old town. Pristine room and hotel generally. Great staff. We were lucky enough to get upgraded to one of the wellman suites - amazing room with jacuzzi, steam room and the best lakeside views. Just fantastic! no
The pool is nice, the location in the area is nice the air conditioning does not really work - it makes only noise - no cold air!! there are not enough chairs and sunshades in the pool, and they do not clean the room in all the time you stay - even if it is for a long time
Our room wasn´t prepared at time.
aircon room, the balcony and the lovely swimming pool.
Extremely friendly hotel, with excellent location and well furnished room. The staff worked very hard. We thought that the insistence of paying cash for all drinks each evening was a real nuisance - they could have simply taken a visa deposit. Food was very german, rather than italian.Vegetarian food was fairly low profile
Big rooms, nice location room was located in the basement with no view and iron bars around the 'balcony'
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