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The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Good food and good service Warm, ac would be a benefit
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
Polite and helpful staff Tv to complecated
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Freindly Staff Value for money size of room no bath
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Room was very large, great views, and comfortable. The WiFi (which wasn't free) failed at 8pm, and didn't get resolved until 11:30pm. The hotel did, however, refund the charge.
This was our second stay at the hotel, great location for our shopping trip to Merry Hill. The breakfast was excellent.
room was large and very comfortable breakfast was not good at all and the spa facility was very untidy
clean with goo sevice it so far from the city for business or for entertainment
location was very good for business in Dudley no problems
Needed to recieve some documents and front desk were very helpfull
Spacious bedrooms, good leisure facilities (although we didn't have time to use them) and situated close to the Merry Hill shopping centre. Good parking facilities. Wi Fi not free. The bar area was noisy due to a large group of young people (possibly from an event taking place at the hotel).
Space and facilities in the room and locality
Room, including bathroom/shower, was very clean and spacious with all necessary facilities available. Every member of staff that we came into contact with (restaurant, bar, reception, fitness/pool) were very helpful and nothing was too much trouble. Restaurant choice of meals was limited.
The hotel is well situated to many of the local attractions. In addition to the hotel's amenities, there is also a health club adjacent to the main entrance. The Wi-Fi connection is perhaps the only defect that I can discern at the present moment. It was slow, undependable, and forced me to use my use my mobile data.
Only the fact that there was a huge stain on the carpet in our room.
i found the staff and facilities at the novotel very very good and would stay again
The shower was nice n relaxing The toilet water kept rising and took ages to go down when flushed
Location to city centre, cleanliness, breakfast and value for money nothing really
Comfort of the room
Easy access to city centre,great value for money,reasonable bar prices,great place to stay if you are going to the civic centre,we went to a boxing show,and to see ricky hatton in the hotel bar having a meal made it more memorable.
The food in the restaurant/bar was up with the best I have eaten and I stay in hotels every week Difficult to switch the taps over to shower mode
Excellent hotel with excellent customer service.Staff very friendly and an ideal location -close to the station.Room was very comfortable and breakfast/food was excellent.
Staff very unhelpfull, breakfast trays from that morning still outside rooms in the evening, swimming pool was dirty, pricing/terms not clear when booking
position of hotel at center
Extremely comfortable beds, lovely bar and reception area, ideal location for the Brian McKnight gig at the civic hall Food ordered at the bar was very expensive and the quality was very disappointing
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
We were upgraded. Location to the town. Choice for Breakfast
Spacious room The bar was noisy but one had to consider that there was a wedding reception
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
nice and quiet in the bedroom
The hotel was easy to find from the train station
Location to train station and town centre
The room was very cold, there was no isolation, and it was freezing outside!
Proximity to the train station. When we got to the room there was someone sleeping in there, that situation was not comfortable at all. During the entire stay one of the lifts was out of order, two of the lobby public phones were out of order. It looked like the hotel was about to close. The cleanliness of the room and corridors was also not acceptable.
It was in the center It is very old hotel, you need to fight with the staff for central heating. Amazing they are turning on the central heating just for an hour, then you need to shout again.
the convenience to the railway station ,area ,public houses,traffic free environment,location of room
The location mainlly suited our requirements The Breakfast very Bland
It was very central, next to bus and train station The outside made you a bit worried about the hotel you had picked but once inside it was OK.
Fast check in, warm well decorated room no tv remote :-(
Near to railway station On initial booking requested a smoking room however when checked in they gave a non smoking room and would not then change it.
Rooms were modern,clean and comfortable. Ice was available, as were toiletries if needed No rooms with bath option, no food available, staff just about polite but disinterested in the main.
The cleaniliness Many things: The rooms are badly designed and clinical. 1. The lighting is stark and cold. 2. There is no mirror at the dressing table and no hairdryer. 3. There are no drawers in the room. 4. The bedhead is cold, clinical and uncomfortable. 5. The shower layout makes it impossible for a woman to wash intimately because the shower the shower hose is attached to the shower rail and there is no jet setting on the shower head. 6. The bed is too low, too springy and too small. It is also too close to the wall. When my husband could not sit on the edge of the bed and stand-up to get out of bed, without banging his knees on the wall.
there was too much noise and our sleep was interrupted. had to call reception, but it was then sorted out.
the room was very clean! that internet was not available freely!
Ease of access, good parking, cleanliness and helpfulness of staff. Good range of refreshments and good breakfast.
Smart clean room equipped with everything we needed. The restaurant was closed on Sunday.
cleanliness and comfort of the room, ensuite was clean and functional breakfast and staff were very good. Thank you what appeared to be a lorry reving it's engine for quite some time in the early hours.( not your fault)
The staff were very helpful,room facilities very good Full English breakfast would be nice.
great location and geared for business travellers. there was a large stain on the carper in my room which was a bit off putting
There was no dinner served at the hotel. Apparently the hotel does not serve dinners over the w/e. I therefore had to find a local t/a and order food as I did not want to venture out again.
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
Bars One bar closed early
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
Excellent hotel, highly recommended
It was clean and comfotable. the staff were polite friendly and helpfull
No draught beer
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
The relaxed atmosphere and friendliness of staff.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
helpfull staff, good food, easy parking no
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
nothing rooms were not clean, insect larvae in the bedsheets and dirty bathroom. Staff were not helpful or apologetic.
It was a lovely hotel and the room was very nice and the price was very good definitely worth every penny... Will definitely stay there again :) Nothing to complain about
standard of leisure facilities was exceptional and the hotel represented excellent value for money, would definately recomend.
Comfortable for the price toilet in the room was filthy
One of the best Asian restaurants I have eaten in Very slow check in process with only one receptionist who also had to deal with groups booking their Christmas Parties..
No facility for using laptop - either as a dial-in facility or wireless
Beautifull setting My daughter and I shared a twin bedded room and found the beds to be extremely narrow , we are both slim people so I can cannot image how a large person would not have fallen out of the bed !
Nothing Poor acess to rooms i.e. no lift, cot we had ordered had no mattress or bed linen, room was dark with dated furniture, view of a skip from window and the spa was closed. Not what we had expected from a four star Ramada hotel.
There was a function going on at the hotel and the room that I was in had bass of music pumping until 1am. Not the best if you have a 6 month old baby. The staff did offer to move us, but at 11 o'clock at night with luggage and baby and having already gone to bed we declined the offer.
The hotel was very pleasant, decor was bright and new and breakfast was good, Didn't like the spa and pool being closed for refurbishment.
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
Not alot poor reception service
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
Check in process needs improving
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
position of hotel
It was within walking distance of good shops, pubs and night life The bed,s were very hard
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
Convenience and location for the NEC. Excellant accces to Solihull shops.
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Top hotel , great location . room spotless and modern , recommended all round .
Staff were extremely attentive without being intrusive.
lovely meal -friendly staff
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
Staff were fantastic...rooms were very comfortable. Food amazing!
Friendliness of all the staff
Nice hotel set in a pleasant grounds with good road links into Wolverhampton. Room was a good side well equiped and comfortable. The bathroom was in a very poor state with patched up tiling, plastic strips around the bath and on the ceiling apparently covering up gaps after a partial refit. The tiles was filthy with black mound in the grout, around the taps and mixer shower. The extractor fan filter was thick with dust and the shower curtain rod continually fell down. For a hotel of this standard the bathroom was an utter disgrace.
Unfortunately the beds were hard and uncomfortable. The room was cold, the heater did not work in our room(129). Despite reporting this nothing was done. Apart from this we enjoyed our stay.
Got the room cheap through Active Hotels so it was good value
The room was lovely and the location nice Not ideal if you do not have a car because the surounding area was not easily accessible! Raj was great on the mornings as the waiter Some of the reception staff were rude and disrespectful We were two young ladies staying and they did not seem to like this
Clean, Tidy and friendly staff. Easy to find and well located for the area. Lovely club sandwich in the bar! Shower extractor fan was constant, the main bathroom one went on and off with light ok but one over shower 'hummed' all night. Car park had lights but only ones nearest to reception were on (or working) making it very dark for late arrivals (as I was).
The staff were very friendly and helpful. Room service was exceptionally quick even though there was a large party in the hotel at the time. The breakfasts were delicious - a real treat. The mattresses were rather lumpy, but I turned the mattresses and it was much better and worth the effort.
The friendliness of the staff especially on the reception desk upon arrival. Mould in the bath/show
quiet and comfortable thermostat on shower did not work stuck on boiling hot when asked for bill the initial bill was not based on the rate booked through yourselves but this was corrected without any fuss.
location and comfort of room
location to himley hall. disco loud early hoursof sunday morning ?
It's newness by comparsion to recent hotels used in the area Food appeared a little too expensive
Staff looked after us & the baby,very friendly. Swimming pool too hot! I swim 5+ a week,the pool @ this hotel was like swimming in a hot bath,could give someone very high blood pressure,was worrying!
The room was lovely and the staff were great The breakfast was a bit cold, had to send back the coffee, warm plates would be a plus as the breakfast would probably stay warmer, other than that it was nice
The food was good but overpriced by at least 20% The room was hot even though the day was not, windows open and heating off.
Location ideal for areas of local/near interest in the "Black Country". Facilities are excllent both for private and/or punblic transport, leisure facilities are ideal. No air conditioning in rooms.
the breakfast was really good vaule and the room was very large . the reception staff were very rude as we cheked in (a man) but this was 11.30 at night ??
Staff were great very helpful and pleasant too
The easy Access To the Hotel From the Motorway.Clean and friendly. Good breakfast. The Restuarant. The food was advertised as fresh (fish) but was processed and frozen. The waitress admitted this but couldn't do anything because we had eaten the food. Not Impressed!!!!
Very good breakfast It was very difficult getting a drink after 11pm
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
Great hotel Should be 5 star
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
Broken trouser press in room, poor quality shower requiring updating of tiling/grouting
as i took my elderly mother in law,everything we asked for they were very helpful the only problem was that she could not get into the bath and a shower would have been helpful,also our double room the shower i would class as poor the power was not good.
its views The room was grubby and had cobwebs also ther curtains were grubby..asked for a twin got a double then complained so we then got a double with a single in..we gave up after that... breakfast was nice but 12 seater tables are not my idea of fun. too impersonal sitting next to 11 strangers eating your breakfast..
our first double room on the ground floor, running along side bar was far to small, but once we up graded to the court yard it was amazing. wanted more option on the food menu, but your breakfast was great.
I liked everything about the hotel, and I found the quality of the food and portions excellent.
Comfort & style of the hotel.
free wifi night staff require a lesson in manners.
friendly and helpful staff good breakfast Bed mattress springs were very noticeable - quite uncomfortable No map available of local streets and area
The hotel room was large and comfortable and the hotel itself is very pretty The hotel said check in is from 2pm but our room wasn't ready until 3.30, making us late for a reception we were going to.The drinks are also overpriced
The locality and the room itself was acceptable. The shower on the first morning was, at best, lukewarm. Having reported the problem we expected it to be resolved, but this was not the case and we suffered the same fate the next morning. We also wanted to use the room phone, but this would not work. We reported this problem also. On our second night we arrived back at the hotel to find a wedding party in full swing with children running about screaming. On reaching the sactuary of our room we were confronted with very load music. Management advised us that they could not get the volume turned down and that it would be going on till 1 o'clock. During our discussion with the day manager next morning he admitted that our compaints had not been logged as they should have been.
The food at the restaurant was very good.
They upgraded us to a fantastic honeymoon suite. Amazing!
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
Excellent rooms and facilities. The restaurant was particularly good.
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
The location Limited menu
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
pleasant surroundings room smelt of strong disinfectant
pleasent staff and very posh but comfortable hotel
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
over-pretentious chef. excellent quality, but too nouvel cuisine
Convenience of the location
comfort and cleanness no
Newly refurbished bedrooms which were really nice and really comfy bed.
The hotel was handy for Dudley. The rooms were clean and tidy We stayed in a King Superior room,the bed was infact 2 single mattresses that kept coming apart
The overall standard of the hotel was very good We were given a free upgrade but the friends we were travelling were left in one of the standard rooms with the 1990 decor - How embarassing. The steaks were very tough and though we were given a free dessert it sort of took the shine off an otherwise nice meal. At £16.95 for a steak I expect better. Finally, if you are paying nearly £14 for 4 drinks you should expect glasses that look nicer than the inch thick functional things they use. The lemonade and pepsi looks flat when they put it in and I had to ask for ice. No sign od a slice of lemon. In summary, respond better to problems and pay attention to those details!!!
Staff courtesy, evening Meal, quality of breakfast, the coffee
apart from view, everthing was excellent veiw from bedroom
The comfort and cleanness of my room no
the room was so lovely thanks, staff are very help full thanks to them we will stop again thank you the out side there where a lot of cig butts did not look to nice as we dont smoke
There was nothing we didn`t like about our stay , everything was excellent . The staff very helpful and friendly the food was top notch , We would definetely stay again
curtious staff It wa sCrufts week. I do not like dogs in hotels
Wrong postcode sends you down the motorway slip road miles out of the way.room not cleaned next day.
Nothing The room needed redecoration, the phone did not work, I did not get my early morning call, I was late for my appointment. The man on reception was rude and offhand. The food is indifferentand not value for money
The bathroom had been recently refurbished, the shower was powerful and spacious. The friendly staff at breakfast the next morning. The room was a bit on the small side.
swimming pool ect not soap
My room was small but comfortable and the hotel was conveniently situated for business the next day.
The location was ideal, and the room was clean and comfortable, although the renovations were a bother (no heat in the room, needed to bring in a heater) The staff was somewhat confused, although they tried to be helpful. For example, they told us our reservation did not include breakfast, and it was not until our last day, when we asked for a bill, that we found out that breakfast had been included in the room price. That was very upsetting. Also, the costs of Internet connection and laundry were exorbitant. The shower also was difficult to work, although that may be due to a cultural difference between English and American plumbing.
Location close to town but not inner city so traffic not too busy on arrival, easy to get to off the M5 and 6. Low price and special offer. Some noisy children running around in the morning and the view but these not really too much of an issue.
Two day staff, duty managers were quite helpful and breakfast was OK When we arrived we were told there had been no booking made, after sorting that out, the first rooms we were given were damp and smelled of smoke. We were then given two single rooms, and the receptionist would not reduce the cost of these although we had booked double rooms. Her explaination for the dirty rooms were that they had not been refurbished and that everyone they sent to those rooms said the same thing as we did!!!!!!!!!!!!!!!!!!!!!!!!
It was nice Nothing.