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The hotel was warm, friendly and clean. The breakfast was particularly good as it was cooked fresh.
Easy to find, be easier if direction of travel on M62 was mentioned Radio facility did not work
The hotel was quite good in all areas I thought the quality of food for dinner and breakfast was very poor
The calm air and proffessionalism of all the staff, made me feel very welcome and secure. The checking out time could have been a little later at the weekends.
location and pool
The breakfast choice was very good The bed & pillows were very hard
Really helpful staff Hotel is shabby and needs updating
Well mannered helpfull staff.Good facilities and set just out of town away from noise.Good standard of cleanliness Menu in restaurant not very accomodating.Not a lot to choose from
It was convenient to the M62 The Television did not have cefax, Breakfast was extra
Hotel location close to city and highway
Very central, friendly staff. Comfy room. None whatsoever
Pleasant staff, comfortable room. Good breakfast, good price. Central location None
Attentive and eager to please staff. Good breakfast Central location makes for easy walking to town centre Some aspects of cleaning.
Hotel needed some TLC around the edges but staff very helpful. Good value. Furrniture in the room needed updating.
The staff were excellent, made sure everything was to our satisfaction. Nothing
helpful staff, lovely and warm on a freezing weekend, comfey beds, and central to city. no bar, but reccommended great real ale pub 5mins walk away.
Good breakfast, excellent staff, clean and comfortable room. No bar or lounge.
I found the cambridge lodge to be in great location, staff friendly and room very clean and comfortable
The staff were very welcoming and helpful eg we were able to leave our luggage and pick it up later. The room was clean, quiet and pleasant and the facilities good. Nothing...all good
The staff were extremely helpful, polite, and welcoming on every level. the rooms were very warm and very clean, and we had an excellent nights sleep. The breakfasts were freshly cooked to order and there was plenty of variety. The hotel was very close to the town centre.
The facilities and location was good. Pub/restaraunt across the way as an option to inhouse. Big car park so parking no problem. Room looks nice but everything sort of feels dated. Bath/shower, not just shower and water was hot. Having a pool is all well and good, even paying £5 to use it. But needing to use it at 6am to avoid having to share with large numbers of none residential visitors makes it somewhat impractical. The Hotel also promotes Party/Wedding events, so expect 'disturbance' to run late into the night, even when located on 'premium' top floor. Promoting TV channels to find you only get about 10, with only one none freeview is misleading. Really felt it was expensive for what was delivered.
we got an early check in (11.15am) and late check out (1pm). the leisure facilities were excellent. the room was spacious & comfortable. nothing
Spa facilities, free internet, confortable bed, good tv choice. Terrible food in restaurant and in bar, terrible food choice for breakfast, there was not even boiled eggs..
Customer service was very good indeed. Nothing was too much trouble. Leisure facilities were outstanding. No reason to complain about any aspect of the hotel.
The staff were very pleasant and the room was very comfortable. The hotel is ideally positioned Waiting for a table at breakfast time
Leisure facilities overpriced
What did I like - the friendly efficiency of staff at checking in; the ambience of the room. i didn't use the pool and leisure facilities but i shall return and definitely take advantage of these next time.
Firealarm going of in middle of night and radiator rattling all night had worst night sleep if I could I'd of asked for a full refund
it was relaxing
The facilities available to guests were excellent as was the overall value for money for the room and rate. There were steep steps to get to the reception area from the car park with no signs to show where the lift or ramp was for disabled/mother and baby access was. There were no designated parking bays for mother & baby either. Also, I found the drinks and food a little expensive, especially when there was an excellent family pub/restaurant across the road, which were happily taking the hotel's guests! Maybe this is something they should look at and act upon to make a big difference to the level of service to their guests.
hotel.food.leisure club and staff all round should give a moore poular daily paper
pauline was very nice and looked after us ensuring we were ok and everything was to our satisfaction. the hotel and people looking after us was first class very happy nothing
friendly and welcoming - good level of quality Maybe some dried / fresh fruit with the continental breakfast
all very good no
The staff could not do enough to make our stay enjoyable. The food and service were some of the best I have ever sampled. First class in every respect.
Everything. I greatly enjoyed the Hotel, Moss Lodge completely. The workers there also so easy to talk and speak friendly. They act what we want to before we notice. So impressive hotel, Moss Lodge. Nothing.
very friendly and helpful staff which makes you feel incredibly welcome and like you are vip guests. clean room, decent facilities, excellent breakfast.
I was on a short business trip and needed to stay for one night. I therefore needed a bed. I could have chosen a 2-3 star functional hotel, but found a 5 star restored mill owner house with very friendly staff for similar money. My room was very comfortabel with some nice touches - a jug of fresh milk in the fridge. No Sky so could not watch the Champions League (there was freeview).
Very comfy and cosy and staff couldn't be more helpful.
Good hotel. Friendly staff. Not much. Room was a bit small.
The whole experience, from being shown into the lounge and offered drinks on arrival to being shown out when we left, was sheer delight! The staff are wonderful, rooms spotless and bed very comfy, brilliant shower and fabulous food. Can't fault anything and we have booked to stay again in February when we go up for a party! No!!
Location Too expensive, tv is very small, there was only 3 or 4 channels available on the tv, the shower was broken, the bill can only be settled by cash or cheque but we were not advised of this until we came to leave and were informed that we could walk half a mile to an atm.
Quality of food en-suite to room was shower room only
We had an illness in family and hotel staff were very helpful. Also, we were going to a match and they gave good advice, particularly barman who was at 1968 European Cup Final !!
Friendly staff; excellent food.
Staff were generally very polite and helpful. Good value for money I pre-paid £21 for my dinner via the internet but no-one at the hotel seemed to know what 'dinner' actually covered, in many cases the items on the menu does not amount to £21. I think it needs clarification on the internet.
Noisey residents in adjoining room, child crying all night
staff were extremely helpful at all times and room facilities were of very high standard for the price charged for the room. food i.e evening meal was also very good (I did not have breakfast as I left for work at 6.30 am)Incidentally I have already re-booked the hotel for another 3 nights this week No complaints about anything
The breakfast was delicious and the restarante and staff made it a pleasant experience. The fact that the headboard wasn't safe and the tv had parts missing, and the remote had missing backs and missing tiles in the bathroom
We came to the hotel as we were attending a funeral the next day...so we didn't have much time to spend there, we had a comfortable room.,and enjoyed breakfast. Didn't like there was not enough toiletries in the bathroom...only enough for one,even then, one person couldn't shower with the size of bottle.
the full breakfast, hot water from the shower, cleanliness of the rooms and comfort of the bed. ,the prices on the drinks.
The area and appearance
Close to the event we were attending at Brockholes and the warm friendly atmosphere. Noise from upstairs and outside car door banging.
It was lovely & warm The shower could do to be a bit more powerful!!
Clean, modern, good facilities, excellent staff, good food. Evening meal is a little expensive.
The Hotel was very clean and we received a warm welcolme on arrival and checked in with the minimum of fuss to a clean, comfortable and well laid out room. We also enjoyed the food. There were none
Comfortable and functional. Staff were very good Coffee machine not working in main area.
Very friendly and helpful staff Clean Good parking Excellent room Comfy bed Good in room facilities Safe - a night staff protected details of my room number when I had a problem of a key (there was another guest in reception) which I appreciated Excellent value for money None
Staff friendly and helpful. Evening meal over priced and not particularly good. Would eat elsewhere is stayed again.
the staff were pleasant, and the room was clean & comfortable breakfast was more than we expected
Always stay here when we come to visit family in Nelson/Burnley. Staff are very friendly and welcoming. Cleanliness is top notch. Breakfast is great - lots of choice. Would def recommend and always return!! Bed was too soft this time not usually though. Also had a dodgy room door that wouldnt automatically close - we had to make sure it was pulled tight. No big deal in the scheme of things!!
Comfortable bed, clean room, fairly quiet. Bed sitting area spacious. No drawers or proper wardrobe. No hanging space for 2 sets of towels. Breakfast poor. Staff did not adhere to environmental standards regarding re-using our towels.
Although the complimentary breakfast was good, the refusal to top up two of the hot items was just odd. There was still an hour of breakfast, about 20 people in the dining room and 5 individual people asked and the staff refused to bring out more of two items which have run but brought out more of the other times. Is there a one tin of beans limit??
Best place to stay in Burnley. Have previously stayed at Holiday Inn Express Burnley in Jan 2009. Can not fault the place
Nice & peacefull. The room was cold so requested an additional heater. Although it was summer, Hotels should ensure that the rooms are warm when you arrive.
roooms are all indivualy decorated on this occasion we had 4 poster bed in room n/a
Nice area. Good parking. Excellent breakfast. Friendly staff. n/a
The room was lovely with lots of space and beautiful furniture ~ the bar and dining room have the most fantastic ceilings ~ all in all it was a lovely place to stay ~ and we would recommend it to anyone. Long wait for our breakfast to be cooked on the first morning.
Staff excellent and very friendly. Free WiFi. Decent TV and freeview. All offered for a good price. Room was very cold even with the radiator on full all the time. The windows are old floor to ceiling single pane ones and therefore impossible to try and keep the room warm. No radiator in the en suite meant this was even colder.
Amazing location and fantastci Victorian features Slightly dated decor although clean and tidy
Food very good, staff excellent, friendly Room rather cold, television not in good position.
Staff freindly and welcomeing, room clean and well equiped, food excellant. None
Good location and a beautiful building. We had a ground floor room for the first night, which we found rather dark, although a pleasant room. We were easily moved to a first floor room with super views of Pendle Hill. A lovely large room. The restaurant was most attractive, with a reasonably priced menu. Good food and friendly helpful staff.
To be honest it served the freshest breakfast I have ever had and I have travelled a lot over the years. Not very extensive in choice but if you like English breakfast it could not have been better.
It was quiet and had the feel of a small guest house, but with far more facilities. A pleasant environment, i liked the secluded feel to the place. Compared with many other places i thought it was very fair value, in spite of some cheap and nasty room fitments. Breakfast was very good, and promptly served even when the place was very busy. The shower in the ensuite bathroom was dire, well out of date and the shower door was broken and would not close properly. Overall, they seemed to use cheap and easily breakable fitments in the room.
Refurbishment of room good. Accessibility of room. Twin room for myself and daughter (14) who was training for cycling racing next day at Manchester Velodrome. The walls were like cardboard and we heard everything that was going on in the next room all night (sex). Therefore no sleep. How should we complain?
Cleanliness of room and grounds were excellent, always a winner with me. On the website breakfast was offered at £11.50. Upon arrival was informed that it could be purchased for £7.50, if that price had been offered online I would have bought it.
Hotel staff were very friendly and courteous. Overall, for the weekend, excellent value for money.
I found the staff very pleasant, and the room comfortable The bar was never staffed, and it smelt of stale smoke, even though i was the only one in there.
Clean, neat and quite modern Nothing
everything its the secound time ive stayed for 2 weddings i loved it will defo coming in the future.
Good friendly Hotel
Comfort and cleanliness Noisy room next to store Strange notion of advanced pay
very comfortable bed Not happy at all, was woken by my partner at 4am as his arm was covered in blood, we found small pieces of glass in the bed, reported it to reception who said they would talk to room service but did not offer any compensation
Comfort of the rooms,leisure availability
Bistro food was excellent - children where welcome. Didn't like that the children couldnt use the pool in sunday morning before we checked out - they were very disappointed only could go in 1pm until 5pm. Also service was very slow at breakfast on sunday morning and not much food left - no good value for money for what we paid for breakfast.
Excellent food. The hotel was lightly booked (4 tables in restaurant used)so it seemed unnecessary to make me walk 500 yds to the farthest point in the building and up a floor.Next time I will request a closer room to reception
The food quality was exellent and restaurant staff friendly. The reception staff were however not rude but not frindley or engaging. Long wait for service while thry sat in their back office, A hotel that thinks its 4Star but isnt quite there
Convenient location for my business commitments, easy to find and easy to get to.The gym was good; I always look for somewhere with those facilities. Gym machines are tired and need servicing, e.g quite a few of the the headphone connections are broken. The piped music in thew gym was too loud.
I stayed at the hotel with my daughter for two nights and we have a fantastic time. The staff were friendly and the facilities excellent. I will definately be going back. Well done!!
Use of pool and spa area.
The gym and the pool/spa complex. Reception were very helpful Breakfast a little expensive
Spacious with facilities including free intertnet access, Only stayed B & B so acnnot comment on food. Bar was helpful! The hot water was not hot. I understand they had a problem and were dealign with it.
the rooms are of good size food is nice but waayyyy to pricey i have been charges twice on my debit card for the room, the staff is no not helpful. i spoke to someone over the was then went into the hotel spoke to them again about this matter was told refund will be done in 24hours and im still waiting for a refund 10 days later. the service is awful.
Pretty good but the food was pretentious and not quite there. The Chef needs to be told to the simple things well and let the food speak not the menu.
Staff were extremely helpful, polite and professional, a real credit to the hotel. Quite cold in the rooms, heating didn't appear to be working. Bathroom was quite tired in appearance.
Breakfast was excellent however there is no need to charge a supplement for cooked breakfast We arrived at 9 pm - it was a struggle to get food at this time.Also we had requested twin beds but got a double however it was changed after about a half hour- last thing you need after a long day
The location and ambience of Holdsworth House, the Millienium garden and the peaceful setting. The staff were courteous and very helpful, but unobtrusive. No comments
Very helpful staff, especially with regard to children, great food. Unimaginative room, small bathroom.
Friendly and helpful statt, who went out of their way to ensure we enjoyed our stay.
Had an excellent dinner in the restaurant, lovely food and good wine choice. Also the bed was larger than in most hotels and very comfy too. Bathroom was a bit small, and had no window or extractor so got quite humid/wet.
very enjoyable i would visit again
The gardens of the hotel, beautiful sank garden, excellent food and the coffee, very poor and thin and we mentioned this to the manager
I have stayed at Holdsworth House a couple of times now - it is a great place made more special by the staff, all of which are very friendly and helpful.
Friendly staff and most pleasant ambience. Excellent breakfast and evening meal. There seemed to be an extractor fan blowing outside all night.
Food and the staff were excellent. The staff made you feel very welcolm
The warmth of the hotel on a cold day I would have liked a teaspoon in the bedroom to stir my hot chocolate
The atmosphere in the resteraunt / bar was excellent and the food was fantastic The location is difficult to get to, particularly at night. Don't put the postcode in a Sat Nav!!!
The restaurant room was too warm ...
Stayed in the best room which was fabulous staff extremely pleasant Vegetarian menu limited, a comment to vegetarians to ask us to cook it is reccommended
Very attentive staff who helped to make you feel special. A perfect get away from everyday life
no one rushes you food ha improved we were fine but others were maoning how long it took to get the eggs for their breakfast room 101 we had we arrived about 20 hundred hours window had been left opened net curtain was out of window and wet and heating was off we were tired and cold after a 6 hour journey my husband had to climb on chair to close window and he manage to turn heating on fire alarm went off when in bath but no one annouce it was false alarm got out quickly and then fire alarm went off
prego restaurant small room
The bathroom The attitude of the receptionist
Lovely hotel, staff very nice. very good value for mony especially as breakfast was included in the price.
The room was very clean and the beds were fantastic.
the room it was clean and tidy and comfortable
Quietand it has a very good restaurant.
restaurant was great didn't like the shower in my room as it was set up for a wheel chair user so didn't go up very high.
Size of room and bathroom as well as comfort staff very helpful
The cooked Breakfast was warm / cold
Local and convenient. Hotel is tired and in need of a refurbishment. Bathroom was badly cleaned and the ventilation didn't work. Dust and dirt behind radiator. Bed was small for a double and the mattress was poor and lumpy
Room was in the old block and was in serious need of renovation.The kitchen air conditioner was very loud until turned off at 10.15pm..The wifi didnt work anywhere in the hotel.They lost the order of my colleagues meal and when reordered the lamb had to be sent back because it was uncooked.Then at 4am all the televisions in the hotel came on simultaneously and woke everybody up.Dont somehow think I will be back at this place ever again
A local real ale was available (very unusual in a hotel of this nature). The bar attendant that evening was cheerful and efficient. Turned up late for breakfast but the staff quickly and helpfully provided a continental breakfast. We were charged twice for our stay. Once when we booked the hotel room (£143, transaction date 27th August 2010, do not appear to have received an e-mail confirmation) and once when we checked out (£226.15, 18th September 2010). We were not aware of the first payment until we received our account statement yesterday. Please telephone me on: 01442 832672
Quality of room and friendliness of staff & free membership at Gym Initial confusion with double & twin rooms
Friendly staff & excellent dinner Dining room was cold in the evening. Buffet style breakfast was not hot enough, but they never are!
Cold room - heating barely got the temperature up to comfortable level. Overall temperature of hotel below comfort level with no heating in corridor to room. Dining room in the morning was cold thus ate food and got out as soon as possible.
Staff very friendly especially Ian on reception. The room service was brilliant good size good quality and hot! The rooms are alot smaller thant the picture (wide lense pic) The bed was too small for 2 even though a double. and the radiators were off in the morning so was cold. The hotel is not as lovely as it looks from the outside pics taken from the back "gothic style" is only a small part the rest 60's 70's style block! Dissapointing from the pics.
Inadequate heating in the room, no heating in the bathroom.
I found the staff welcoming on check in. The room was a nice size , good condition and modern looking. Breakfast was lovely. Room was a little cold overnight but a blanket was supplied in the room. I mentioned this on check out and they said they would look into the heating
located just where we wanted.
Staff friendly and helpful, Room clean, comfortable, warm and spacious. Nice relaxed atmosphere, good breakfast and ample parking. Excellent value for money. Desk/Foyer unmanned for long periods late in evening with consequent unchecked access to bedroom corridors. This lack of adequate security was surprising and worrying. On second night our room access card would not work and it took 10 minutes to find a member of staff (who was otherwise engaged) but helpful on his return.
Pleasant welcome, helpful staff. Tidy room. Good breakfast. Very peaceful setting, however we may have been lucky as staff said it would be much busier on the Saturday night.
Beautiful settings and very comfortable Hotel Bar prices very expensive
Swimming Pool size and changing room facilities. Friendliness of staff. Warmth & welcoming fires.
Lovely big room, quiet and comfortable. Perfect for my needs - arriving late and leaving so just needed food and bed.
The room was excellent, modern and quality fixures & fittings. The food in the restaurantwas fabulous and good value No coffee & tea making facilities
The tranquil location but most of all the Hotel Staff were excellent.
The room was very nice and spacious. Recently refurbished, well presented and comfortable. Very comfortable bed Neither the morning newspaper or the room service breakfast I ordered arrived at all. Ruined the whole experience of an otherwise nice hotel, staff do not seem to appreciate how disapointing this makes the visit.
The staff were friendly and helpful and the room was very clean. The breakfast was very nice too. The meal selection and price of the meals did not represent value for money. We ordered steak and when it arrived it was no larger than a beefburger and it cost us approx £14.00! The tablecloths were stained and there were coffee stains on the radiator in the restaurant.
Good, enjoyed our brief stay, staff both friendly & helpful. Comfortable room & WIFI was an appreciated free service. Pleased with everything, no reason to complain - not that we wouldn't if it was justified.