Would you like to save as your currency permanently or for this visit only?
Staff were extremely helpful and courteous. None.
The location not far from Ginza and the metro station Shimbashi/Ginza is useful. There isn't a gym. And the Internet isn't a wifi but cable. I carry an iPhone which is useless without a wifi. Breakfast selection should be changed daily.
The view from the room was beautiful, I loved the bathroom window which could be made seeing through, so you could enjoy the view from the shower. No complaint, very satisfied.
The design is lovely and the location can't be beat. The hotel is high up and it is great to look down on Tokyo. The pillows were uncomfortable which took away a little bit of ease of sleep.
Great location very close to main shopping area in Ginza. Room on the small side.
The views from our room were good, it was nice and clean. I thought for a hotel of this standard the staff would be able to understand English a bit more, not very well situated for shopping more of a business hotel. No english Tea,
Everything was Excelent!!
From check-in to check-out all the service was consistently excellent, staff were sincere and my room was comfortable and clean. Wish to go back soon. Not a thing to complain.
The up grade of our two rooms into 1 two bedroom suite is unforgettable! Nothing
The location was excellent and the airport bus delivers you directly to the hotel door. Some of the staff were uncaring and had no knowledge of the area.
location was easy to walk from for transportation around the city attractions no pool
Friendly staff despite the language barrier Now that Tokyo is becoming a touristic area, the staff shoulkd learn the manners of good service.
Close proximity to subway station and multitude of restaurants and shopping in Ginza. Secure WiFi in every room, free for rewards members. The breakfast buffet was great, with many choices of local and western cuisine. My omelette was cooked to perfection! The beds were a bit firm. The toilets weren't as fancy as other Japanese hotels (not heated).
Only the fact that we had Japan Hato tours that did a pickup from this hotel location and there were a few folks at the information center that were nice and very helpful The room was awful - 1. Shower curtain was dirty and had hair on it from god know how many previous travelers!! I asked the manager to change it and they did not execute it well, they forgot! When I asked again they replaced it but only this time they put the shower curtain inside out...Japanese attitude is supposed to be all clean and perfect and this was definitely not it! 2. We were offered free breakfast due to the shower curtain situation which was a nice gesture, but honestly the breakfast was not so great 3. The room was really really small and the 3rd bed that we got was broken.. We paid like $250 a night or so and this was so not worth anything penny, will not recommend it anyone.
Great location, wonderful staff, great breakfast. Spacious room for Tokyo
The room was small even by Japanese standards. Staff was nice. TV only had Japanese channels. Breakfast provided was good. Value for money was not there. My friend stayed at Gracery nearly next door for $100 cheaper and a much bigger room.
Location in Ginza The room and bathroom were the smallest room I have been for a very long time. Everything is also industralised and calibrated (to reduce cost), which makes it more like a chicken battry than a hotel room.
Wifi password always wrong, I could not use wifi.
The location is fantastic. The Hibiya subway line is right around the corner, and that connects pretty easily to any other line in the city. The hotel is also walking distance to Ginza shopping district. The offsite breakfast was a touch confusing the first day, but the flavors of the fresh sashimi were worth it. The onsite breakfast option was OK, but it felt a bit like a trade off of flavor for convenience. The room was a bit small, and at 6' tall, I had to duck to get in and out of the room as the door was not even my height.