How the receptionist bent over backwards to make our stay as good as possible
Computer delay on booking, faulty kettle, mattress too soft
good location, decent pub next door, good size room, warm and pleasant
despite being a non smoking hotel there was quite a strong smell of cigarettes in the corridor
Very friendly and helpful staff, cleanliness good
The staff were polite and helpful, and made our stay in Tonbridge pleasureable. Even when we arrived at the wrong Premier Inn, the staff gave us directions and a map to get to the correct hotel.
There could have been more pillows, as all my family usually use 2 and even with the spares there were not enough.
Debbie at reception was exceptionally good - both on the phone with queries and in person - please personally thank her. The other - "non English" speaking staff on the phone were not helpful at all - we wanted to extend 1 of the rooms for another night - only Debbie was able to do this. The lady seating people at breakfast was efficient to the point of abruptness - the same information could have been given in a gentler way! maybe more people skills needed. The rooms were fine - shame we didnt know about the £29 deal as one of the rooms was for 2 nights!
Very comfortable bed,plenty of space in the room, Very helpful staff and a good breakfast.
No land line phone in the room-I didn't have a mobile with me.
Young man on reception was very pleasant and cheerful
Beef eater bar next door was freezing
It had everything I needed.
Could not get booking for dinner at restaurant. Breakfast at 8 is a bit late if you have to be somewhere at 9.
Competitively price hotel in a suitable location. You know what you are going to get when you stay at a Premier Inn
Noisy delivery men (to the hotel) early in the morning.Very mean with tea and coffee provisions.Internet costs too high for longer staying guests.
we had a disabled room that was lovely and large, clean and well equiped
the breakfast finished too early for us - my aunt is disabled and a 10am finish would have been more suitable