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I like everything in this hotel, the staff was very friendly and helpful, the room was big and very clean, the breakfast was also good. The only thing that could be improved is the bathroom heating, there isn't one, although the room as one.
Our stay was extremely pleasant and had no problems at all.
Cleanliness, quietness, good taste in the decoration, extreme kindness of staff.
The owners and their son-in-law were perfect hosts. The owners speak no English, but that was not a problem at all as the son-in-law did. The whole hotel/house is fantastic, very comfortable and roomy. The breakfast was fantastic, a real signature dish for the lady owner. Thank you for a very pleasant and enjoyable stay.
Exellent place to stay everbody is so pleasent and helpfull No
A beautiful 'Casa' with lovely swimming pool, perfect to have a very pleasant and relaxt stay. Very proper, good beds and bathrooms and a superb breakfast. Owners of the casa are both very friendly as flexible. Every day a little clean of the room and I think during our stay of 1 week, our beds are cleaned totally. Owners of the house can't speak English. Therefor, their son in law was present during our stay. He spoke English very well. But it could be difficult when he isn't there. The beds are a little bit short. Owners are present during the stay. However, you have enough privacy.
We were the first visiters from England and the owners made every attempt to make our stay as comfortable as possible. Highly reccommended.
Spacious room, original but excelent location of bathroom: turned away from the bed. Attention to all details. Excelent restaurant. Access to indoor swimmingpool: no attendants to be found
absolute top in portugal
Very nice reconstruction of the ancient hospital. Wonderful space. Good price value at this time in low season. The noise of the bathroom exaustion is a little boring for me that have dificulty to sleep with noise.
After two weeks of touring Portugal I appreciated the calm atmosphere of the pousada. The staff was extremely helpful.
Extremely friendly reception staff; unobtrusive staff at breakfast, exceptionally comfortable room (really understated on website photos); great location, stunning lounge area - Viseu is a really nice, smart town - peaceful location, handy for Busaco military museum. Not at all. Others have said it was hard to find the hotel, and this is becauase it is brand new, and the town has not yet erected signs to the hotel and locals do not know it. It is worth asking locals for the rotunda com o Pingo Doce supermercado - then they'll know how to direct you.
The Pousada was a great place to stay and is located in the best spot. The shopping center is nearby and so is the city center and the historic district. The room was great the jacuzzi and spa was great everything was fantastic. I am of portuguese heritage and came to visit family about 1/2 hour away in the countryside nearby. I wish I would have found this place sooner. Even if I wasn't familiar with the area the staff and location of the hotel is a great value. I would recoomend this pousada for vistitors and portuguese alike. 5 stars! the central bar area could be somewhat more animated.
The architecture is excellent and gives a sense of space like few places can give when travelling.
The staff cordiality, the building, the room space, the overall elegance. The fact that a golf event was going on during that weekend and the common areas were a little crowded.
Good service and nice view from room.
Friendly staff. Clean room. Good breakfast.
Excelent breakfast The windows where dirty and the bar by the pool is a mini cabana
Second time that we reserved this hotel. Large confortable room with a nice view. Very good breakfast and possibile to take it outside. spa available including sauna, hammam, jacuzzi and indoor swimming pool. Design hotel with very good quality. To improve the cleaning of the jacuzzi and the hammam...
Great hotel ! Nice facilities and good restaurant.
The staff at the Montebelo are exellent it makes your stay easier.
5-Star luxury at a very accessible price. We liked everything - the pool and spa were a reason for choosing this option. Hotel is in a quiet area within walking distance of town centre.
Penthouse with indoor swimming pool, sauna and turkish bath; outdoor swimming pools; towels available for each activity; good breakfast; easy to park the car; Computers with free internet access Nothing to say..
space, view, facilities not enough parking space
It's a really 5 stars hotel.
beautiful place in a very good location
i liked the common rooms they were spacious and comfortable the bed was NOT 5 STAR, poor pillows and mattress. The service was also substandard. no one helped us with the luggage although there were plenty of people in the office ares. staff was very friendly but lacking in training. Also there was no business center to check my email.
Well, it's a 5 star hotel in an old palace, what can I say. Somehow I expected more from the room, though. It was very good, but like in any very good 3 or 4 star hotel, nothing really special. If you get a good rate, then it's OK because the building is impressive. But paying something like 100 for a double would not be worth.
friendly staff, sitting room great space, choice of inexpensive and luxury rooms
Took us 45 minutes to find hotel. Stopped and asked for directions three different times.
The building and historical location Definitively the hotel has not a 5 stars standart
Building design and hotel restaurant Finding the hotel in the town by car
The staff were very nice and helpful. They did everything to make our stay pleasant. Breakfast well served and delicious. Very good location. Viseu is quite a nice place to visit and shop. The mattresses on the beds were terrible!!!! But that was about it!
Liked the atmosphere of the hotel, a completely restructured old building. Very well maintained, beautifull location and scenery, friendly staff. lots of comfort, very clean. We did not appreciate the coffee at the breakfast, from a machine, awfull taste. Other than that there is nothing to complain about the breakfast.
Central positon in City. Car parking facilities. Friendly staff. Excellent facilities in room. NO
Good location, nice rooms, nice pool.
We found the hotel to be very welcoming, the personnel were very helpful, the food good and the rooms comfortable and very clean. The location is easy to find and well placed for visiting the shopping areas. The parking is also practical and easy to enter and leave. Nothing to report.
Reasonable price for offered services.
The hotel is in the center of the city and is very quite
Friendly staff on front desk. Smoking. The smoke from the bar was filtering into our bedroom. The room was fogged with cigarette smoke. Smoking in alll communal areas.
Superb position with easy pedestrian access to the old centre of Viseu. As with most of central Portugal the accommodation is somewhat old- fashioned, but the room was large, clean and totally workable. Friendly staff and on-site easy parking ( a real benefit).
Room clean and proper.nice breakfast. Atentive personnal. I find no errours
it being so central room too small, dinner not so good
location to old town, friendliness of front desk no bellhop to take our luggage to and from room.Breakfast did not start until 7:30 which was late and we left the hotel without coffee.
Very nice location and attractive ols style casa in the pictures, beautiful garden Hotel was empty , only one more room occupied , this did raise some concern
The staff were helpful. Facility was clean and comfortable. I would give it my best recommendation!
The hotel is an old, beautiful family house. It's full of history and the guest can certainly breathe the history while walking throughthe very well restored and maintained facilities. The gardens are beautiful and very romantic. The service is good and attentious. Rooms and whole hotel is very clean and confortatble. Only minus is the location, since there's not much around, so it's a good option if you're looking for a getaway...
The Location of the Hotel and background is one of its most remarking features. You also can rely upon the staff to help you through your stay and enjoy its SPA. We also enjoyed the activities provided by Desafios Caramulo that you can sign in at the front desk,, but you always have to be advised that as they only perform the activities for a minimum number of participants some times you can be desappointed by the canceling of some of the activities the rooms need some refurbishment and they should try to increase the TV offer as its very limited
Great Hotel, Fabulous setting and the staff are very friendly and will do anything to enable your stay to be memorable. I was on business nearby and the staff let my wife stay longer in the room whilst I was at my appointment which was thoughtful. The view from the room is stunning. No I love this hotel.
Great view, nice rural location, staff were friendly. Ate there one night and dinner was good. Had good spa packages. The leisure areas (indoor pool in particular) would benefit from some updating and maintenance. They are clean and are fine, but for a four star hotel, things like missing floor tiles on the pool floor should be replaced. Also it would be good if the hotel literature and information (i.e. on swimming pool opening hours) was translated into English for the ease of visitors who do not speak Portuguese.
Almost everything, but specially the view from my room (and from the bar !). The walls are not exactly soundproof...and I was unlucky because there was a family with children in the room next door.
the quiet and the comfort
friendly staff, relaxing atmosphere in family, comfort and the possibility of healthy physical activity nothing to mention
Friendliness of staff, view from room, leisure facilities. Limited choice of set dinner menu did not cater for English tastes e.g. one night choice of either veal or cuttle fish.
Lots of facilities from pool to excellent dining room. Lovely area with plenty of walking opportunities. Food very good apart from bones in the fish! We British! Not really enough proactive promotion by the hotel about its facilities.
The hotel was spacious set in nice surroundings and the staff helpfull, it was nice to have the pool as we had young children with us.
The hotel is an old style english hotel. Very nice. Has it's charm. Value for your money: A+ No internet in rooms and W-LAN in public area very expensive. Should be for free nowadays. The matrasses are as old as the furniture, which may be painfull, depending on the state of your back. For the ones who might be interested: There is a railway passing right next to the hotel. People with light sleep may have a problem with this. However, I don't.
Excellent facilities. Beautiful and quiet location. Very friendly staff. Nothing.
Beautiful hotel with great surroundings.Great value for the money.
The stay was very pleasant and I can point out all the ambiance completed with the fire places
We chose this hotel with out knowing anything about the place and were very suprised to find such a charming place which has the atmosphere of a pousada.The room was very spacious and had beautiful antic furniture.
The environment of the hotel is very pleasant, facilities are old but comfortable, so we feel like going back in time, staff is very nice, excelent option to relax!! Breakfast is poor, does not correspond to the expectations.
The beautiful, large, mature garden. The very pleasant setting of the swimming-pool. The exquisite, harmonious decoration of the main house.
Overall a great place to stay. Beautiful House, pool and tennis court, and gourgeus landscape surroundings. Very good price for quality provided. Loads of character A previous guest spiled a beer by the pool, which was absorved by the grass. The smell atracted to many flies. This is not the fault of the managment, just lack of respect of other guests.
The staff, which are very friendly and helpful. The rooms are very comfortable and it´s a nice place to rest. The garden is beautiful and the pool is great.We loved it!
The pool was a little far away from the hotel.
Perfect relaxation and great value. The food was plentiful and beautifully presented and great care taken by all the staff.
The sound insulation is terrible. The lack of a ramp in the main hall, made us carry the bags over a flight of 4 steps. We could hear the next door neighbour talking on the phone over the wall. It does not live up to its 4 star rating!