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The massage at the spa was the only thing worth the money. The staff was not at all helpful, the rooms and the entire hotel is done as to be luxurious, but at a closer look everything was built and arranged with very cheap materials.
despite the fact that the hotel is not fully operational, our stay it was a very pleasent one. no
Great value for money, great staff, large area with golf fields good for walks, high speed internet (albeit cabled), comfortable rooms Breakfast was good, but the same every morning
great golf course and one particular guy was always around to offer help. getting to and from the beach wasnt easy and the reception people didnt seem to have much communication with the rest of the complex (restaurant etc)
The location was on top of the seaside cliff. Very nice area. The staff was helpful and the restaurant (country club) was delicious. The furniture in our suite was comfy and the room was clean. The hotel is not completely built. It is only 40% done. The spa options were not provided on the internet and it was too late to make an appointment after we got there. The map also is a bit tricky if you get off the main road.
It is isolated place but offer you complete services. The bed can be more comfortable.
The complex is not entirely finish - but the golf courts are ok and the rooms are very clean. The furniture is new and very modern, AC in every room - we had 2bedroom appartment. Also, surprisingly, it had 2 bathrooms - we expected only 1 :) Service at the restaurant was excellent (on breakfast croissants were over and when asked, they brought warm ones directly at our table, than to the buffet). The complex is huge. But the swimming pool compared to its size it is rather small. Breakfast had few chioces - they were good tasting, but less than expected at 5* . True, when we stayed, there where not many tourists, so maybe when full, they have more to choose from.It ia far away from city and beach not so close. But there is a shuttle bus leaving when you ask them taking you to the beach. The beach is nice (you have to pay for sunbeds and umbrellas).
Excellent location, with great view over the promenade and the bay. Big and very comfortable rooms. Nice surroundings and a pleasant 20 minutes walk to the botanical garden along the sea shore (a better choice than through the town). We had difficulties locating the hotel by car. There are no signs on the street. We went up and down Primorska street without finding it and finally we had to ask somebody. The parking fee was 5 lv/day.
Great location, polite staff Some facilities in the bathroom did not work properly
fantastic weather, Ok food, pleasant staff aircon in room turned off for winter? Very warm weekend
The hotel was clean and the service was very good 1) all the advertising indicated clearly that the bedroom contained a jacuzzi it in fact contained an ordinary bath tub very dissapointing.
The location is perfect, literally at the edge of the Royal Gardens. The rooms have a beautiful design, are spacious, comfortable and have a gerat sea-view. The staff was very friendly, helpful and proactive. The SPA is also very well equipped.
the spa I would prefer a breakfast buffet, or at least more options for vegetarians
Sea sound just acrros the road. Sunrise in early morning. Good restoran and kitchen. Possibility to walk along the sea beach. nothing.
The hotel is new, coquettish, situated at the end of the beach, in a very quiet place. All the rooms are oriented toward the sea, in the back is the green hill of the castle gardens.Very close to the sea. A very good place to swim: no rocks in the water, just sand. The outside pool area is not up to the level of elegance and design of the hotel. The in-room bath tub was stained (not all white), it has the drainage aparrent and it stincks a little. But likely to be so only in our room.
It is a charming hotel with helpfull employees. Nothing to complain about
Very pleasant Resort, with a beautiful view on the sea. The rooms are excellent, spacious and very clean.
The comfort and fitting of the rooms. Design of the resort. The view of the Black Sea is magnificent. There were construction works in the resort area but this could be normal for the period that i have stayed there (April).
The view from the restaurant is amazing! The one bedroom studio was very spacious and had a very large terrace, I would reccommend asking for one on the 2nd floor or above for more privacy. Beds were very comfortable and the pools were beautiful. Meals were also lovely at the restaurant, although pricey it is worth it for the breathtaking view!!! I would definitely go back again!!! I wish i had been told that only the 2 bedroom studios have sea views as that would have been nice to know when booking. The curtains are very sheer so if you need darkness when you are sleeping you should bring an eye mask (would have been nice if these were provided for you) also I would ask the cost before asking for anything extra you might get a nasty surprise on your bill when you leave. Sheets and pillows were a but smokey smelling even though we requested a non smoking room.
Great value for money paid. Is excellent for relaxation in extra-season, as I was in October. Is a very nice view and very quiet. The apartments are equipped with almost anything you may need and are quite big. The staff was very nice and helpful. They speak English and they give you recipe. Is 18 km from town but is worth it and you can get there easily by car. I had a lovely stay and I will definitely use it again. They don't have sleepers. :)
Swimming pool, the design
the accomodation no internet in the room, no SPA, no restaurant, no other facilities
The swimming pools and the view.
Very nice the swimming pool ! The hotel was great. The staff is very friendly.
everything it's a bit expensive
Swimming pool was great. Staff was friendly and polite. Free internet access in rooms. Daily cleaning was provided.
Apartments are vey nice, large rooms and good facilities (eg wireless - internet moved very well). Excellent panorama over the sea side (you will get to the nearest beach 5 min with the car). Pool area is very nicely designed. We found the food very good as well. Wealthness center also receives a good mark. We have spent a great end of week there. No ATM - and in Bulgaria you need cash for spendings. EUR/Leva exchange rate at the reception is not the best. Rules from the pool (eg 'no jumping') were broken but nothing happened in that direction. English spoken by some of the staff is not the best.
The apartments were very clean and the staff was very nice An all inclusive option should be nice to have
The hotel is ideal for family with kids. Large, nice and clean rooms, fine swimming pools. It's a a quiet and pleasant place, with beautiful view. The complex is rather isolated and, if you don't have your own car to go shopping in Kavarna (4 km away), you'll have to eat at the hotel restaurant, which is not a great ideea. Also, the market of the complex is poorly supplied... The beach is far from the complex, too, but can be reached by car.
Almost everything was great, except there is no real restaurant in the complex, just a fast food and a little restaurant serving breakfast The rooms are large enough and the furniture is functional. We had no bath slippers and gown.
Our family was very excited by the oasis of relaxation and luxury that characterizes this resort. Swimming pool was a delight for our children The store inside is very lean speaking about foods.Missing restaurant with a varied menu.
I like the appartments and the pool very much.You can relax in an weekend very good. I didn't like the restaurant very much and the menus in bulgarian language.The beach is not so clean and beautiful.
Excellent staff, great pool, very quiet, a real oasis of comfort and peace. An excellent relaxing stay. The breakfast could use some improvements in quality.The bar prices are a bit out of range considering the area the hotel is in but it compensates with overall package offered by the resort.
I liked the staff and the fact that the hotel was just by the garden. Also the pool was really nice and clean.
value for money
The location, is 5 minutes from the queen's castle, the room - with a view to the sea, the free wi-fi poor breakfast
Very beautifull location, very nice garden, but the rooms and furniture are old They should renovate this hotel
Accept only the renovated rooms. The old rooms are garbage. Our room was perfect, air conditioning, very nice view to the sea. You can park your car in the hotel complex in the shadow, very useful in the summer. The breakfast reminded me of the communist summer camps. 3 pieces of cheap salami, a very small butter, and a very small jam. Doesn't worth to wake up for the breakfast.
piscine, the view, the park everything, except the bathroom, is old. The hotel has no rules. I couldn't sleep, it was very noisy becouse the groups of young peoples was screaming untill 2 or 3 in the morning. And the breakfast was very poor. sorry, but this is my opinion. It must better management there.
the refurbished rooms are adaquate, the hotel is perfectly placed for balchik's attractions, all in all it was a good stay. I wished we had booked for longer.
Very close to Queen Maria of Romania castle. Very queit. Excelent location in a big parc and excelent black sea view. One of the two buildings are not renovated.
cleanliness good; hotel staff kindly, nicely deficiency regarding the freezer
perfect location, nice swimming pool
the rooms are very clean and modern furniture. The view of the rooms from last two floors is amazing. The food in the restaurants is very good - El simpatico expecialy. Not enough parking space. we have to keep the car for two nights in a pay parking area - 3 eur/day.
The room was comfortable, well fitted, nice view. No breakfast included, no restaurant inside, the room was dusty.
Good location, room was big enough and Bulgarian people seem friendly. Oh the breakfast. 2 restaurants downstairs but nobody open early enough to have a healthy breakfast. We are vegetarians and tried to get just some toast with jam and butter but no....... The stuff at the pool (2 boys) slept on the chairs or swam in the pool with their girlfriends instead of cleaning the pool or working at the bar. I have photos to proof this. Why is nobody checking if the do their work? Also some shade (specially in the afternoon) at the pool would be great. and we had to pay for parking next door because the security stuff at the front of the hotel told us to park there. Not so nice
Confortable, seaview, large balcon, utillity kitchen, pool with interesting view of the sea The lift was broken in the weekend
The staff very kind, brilliant position excellent food and restaurants and beautiful are with many things to view.
Nice room but not a 4 star hotel. Extremelly cold in the room because the air conditioning was not enough for December. For summer is probably ok. Do not take rooms on the 5th floor because the beutiful terrace does not have a draining system. So the air conditioning is leaking a lot of water on the room terrace. The water was 2 inches high so you couldn't go out on the terrace.
Nice hotel but not a 4 star one. Very, very cold in the room. The terrace was full of water from the air conditioning because the 5th floor did not have a draining system.
We stayed when it was very quiet. Excellent location, friendly and helpful staff. Views of the harbour and coastline were wonderful. Very clean and the hotel was secure. Asked for a non smoking room through Booking. com, but given a smoking room. This was changed with no problems.
The best I liked was the quietness of the place, the hotel staff and the facilities. I was dissapointed with the cleanliness of the room and bathroom ( no disinfection of the toillet, dirty floor and windows).
Really enjoyed our 9 nights here, helpful staff, pleasant service, obliging owners. A happy crew who ensure that guests are well looked after, Great time, good meeting place if you are a Brit travelling alone as most days/ evenings the Paris is social meeting place where Brits that live in the near bu area meet for a drink and chat. Also the free use of PC and wireless network allows you no cost access to home business etc. As for the breakfasts I was alittle concerned having read other reviews but generally they are fine. You have choice of self service hot drinks teas various coffees, hot choc etc, help yourself to beutiful Bulgarian yoghurt, choice of 4 selctions with something for everyone, Great stay thanks. All fine a very pleasnt stay and delighted to recommend
Quiet place, clean and good restaurant relatively far from the beach, but with the car was no problem
Excellent value for money, decent restaurant, free internet access and swimming pool. Cleanliness only average (e.g. dusty floor in room), location is a little way from town centre and beaches if you lack transportation, but close to botanic gardens/palace.
The attitude of the owner / administrator
the cleaning of the room, they did not clean the room if we did not tell
Too far from the beach and civilisation.
The rooms are very good. Large and clean with new furniture. The Hotel, in mai, was not ready for tourists, the pool was not working and there was workers who made noice. the hotel was in refurbishing. the position is at the street (noise).
Comfort OK and peaceful place In between my hotel room and another hotel room next to mine there was a door in the wall separating the two rooms, so at night I woke up because of the voices in the other room, so the noice separation was not ideal.
large rooms, bright, beautiful view, clean, quiet and terrace with jacuzzi on the top floor. no
Very big room, modern and clean; sea view from the balcony, huge double bed. Although very fancy, shower area was leaking all over the bathroom. Had to wipe all the time after taking a shower. Local rooster driving us crazy:) early in the morning, but i guess it's part of local charm.
The "yes, we can manage" atitude of the staff. They didn't refill the soap when finish it.
The location was great, and the hotel is very nice, new, and modern. Next to a construction site; one receptionist was somewhat rude and uncaring (re: not hot water, mis-information about jacuzzi, etc.). It's a little pricey.
The staff, good location near the beach, comfortable room Our room didn't have a fridge and the shower room was missing
We had good accommodation during our holiday in Balcik and the price was fair. Decent breakfast was included. Cleaning was done daily.I appreciated the courtesy of the hotel staff and the excellent view over the sea from the room and hotel terrace. Only the could water jacuzzi.
noisy refrigerator, noisy air conditioning, lack of a second pillow slow bill arrangement
the view the breakfast was to poor
the room was fairly clean, the pool was convenient, even for children, and restaurant was close to the hotel. the hotel is clearly bellow 4 stars rating standards. the bathroom had no bath-tube, so you have to shower on the floor, the main door of the room was heading directly outside, so plenty of sand was entering underneath. the personnel was unfriendly at best, the selection of food and beverages was scarce, but most annoyingly, you constantly had to hunt for something that was out of stock, even basic things like paper tissues, forks and knives, plates, glasses or cups.
nice and big enough room, the food and drink was ok, not great, but you can find something to eat every time. The pool is nice. not to clean rooms, the glasses - always dirty!! the water from babypool was very cold! We give maximum 3 stars to this hotel..
Very well situate in the marina, close to many restaurants and with an excellent view from our room, a suite situated at the highest level. The internet was not working and nobody tried to fix it during our stay, even if we asked for this daily. The air conditioning unit was functioning only at its highest level and the reception staff solution was to suggest us to turn it off from time to time, which is quite difficult during slipping. The cleaning of the room was reduced to arranging the beds and some towel replacement. We found a spider net in the shower when we arrive and we left it there when we left :). It is a pity that this nice hotel, so well situated, is not better administrated.
small family hotel, nice restaurant, close to the seaside (not close to beach) don't expect a perfect hotel room & service
The room was relatively clean. very noisy, there was nobody at the reception during night, the personnel do not speak english, very bad breakfast, dirty restaurant
the garden and the pool are excelent the breakfast verry poor
It is a quiet place and the sourroundings are very beautiful The breakfast may be more attractive
The swimmingpool. Breackfast.
the pool the room was dirty and almost all hotel staff did not know English
Only the pool area
clean room,excellent view
I liked the rooms and the hotel staff
Landscape around the hotel. 1. Rooms were dirty (damaged walls, spider networks hanging from the ceiling). 2. The lingery was changed only once during 8 days. 3. At breakfast we had to bring our own caffe cups (there were not enough there!) and clean ourselves a table in order to have place were to eat! 4. Although in the web page was clained that there is a minibar in the room, it was brought there only at my demand, and when they did it, I found it was damaged, it didn't work at all.