Toronto Don Valley Hotel and Suites

Cons: The room was extremely dirty, with the exception of the bed. There were almond bits left on the furnace and the tables were sticky. The décor of the room needs to be refurbished, as paint and other areas are deteriorating. There's also been multiple times when there were no staffs at the reception area, leading to long wait times.

Pros: It was nice that there were 2 pools and that they were available a lot of the time with long hours of operation.

Cons: We updated for a "deluxe" room but we had mold on our ceiling, and there was a chunk of wood missing from our balcony, and also the mattress was very poor quality.

deteriorating infrustructure

Cons: Stayed 2 nights, had to change rooms 3 times because the heaters did not work (I visited during the winter). Having to repack 3 times after a long day of working was not pleasant. The staff tried to brush it off, kept saying this never happens, yet three rooms in a row had non functional heaters.

Needs repairs and overhaul. Stay from 7/19,20/16

Pros: When we arrived I had asked for a handicap room if available as my husband is disabled. We were given one on the first floor. When we entered the room it was hot and had a dank odor. The air conditioner was blowing out warm air only. We called the front desk they sent a gentleman to checkb it out. His reponse was "it's running as cold as it can". We asked to be moved to another room. The second room we were moved on the second floor was dirty and smelled of tobacco smoke. what upset me the most was the strong tobacco smoke smell on supposedly clean towels. At this point we were tired and didn't want to call the front desk again. The next day I had gone to the front desk again and stated the particulars. The women was very professional and very willing to make things righ. We were moved to the 6th floor and it was as if we were in a different hotel. It was clean well kept and did not smell!

Cons: Update/upkeep the rooms that require updating. No wifi available in rooms on 1st and 2nd floors. 6th floor had wifi.