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From start to finish, the staff was more than welcoming and accomodating. I was upgraded to their nicest room available with no hesitation. They were very helpful with making sure our time in Vicenza was stress free. Wish the beds were a little less Flinstone status. A softer bed would have been great.
Customer service was great. Free parking and Internet. Lack of a hotel restaurant. A bit distant to good restaurants.
Rooms are spacious and clean. Free parking in the hotel garage. Staff is ok. Breakfast is too expensive.
The staff were very friendly, helpful and understood everything we needed at any time whether face to face or by internal telephone. It would have been good to have a wider choice of Italian Food on the evening menu - after 5 days we craved stronger flavoured food i.e. Sauces for the steaks and Spaghetti but the food we ate was perfectly prepared, cooked and presented i.e. a medium cooked fillet steak was a medium cooked fillet steak 10/10
The room was too cold and the heater was not working. Asking for a kettle to boil hot water and they did not have. My wife fell sick after the first night.
Made you feel welcom. The food was 1st class and also the staff. It was also in walking distance into the town of Vicenza. We would have like to have used an iron in the room but it wasnt a major problem
The Shower Cubicle has a sliding door which a panel is missing. The quality of the Shower Fittings is old and need to be replaced.
Excellent value of money/courteous staff/high standards of service/peaceful envoirments/strongly recommended for stay in Vicenza
relatively confortable room - windows don't open properly to let fresh air in, bad restaurant;
Good value, clean comfortable large room, good breakfast buffet. Location not the best, out of city centre, need a cab, cabs are difficult to get later at night.
It was clean with friendly staff. Rooms were comfortable. Free parking on site with lifts up to each floor of the hotel. Quick check in and check out. The place was just ok. Location was further from town than I wanted - about 15 min walk from city center walls. At night it looked shady - though we were fine on the walk home and our local friend assured us it was ok.
Staff was friendly, room was nice, bathroom was nice. Breakfast was ok but dinner at the restaurant was fabulous although expensive. There is a good pizzeria/local food restaurant just a block away that is definitely worth visiting.
It was a nice hotel close to the city center and for a fair price.
everything was fine and new
Well located for exploring Vicenza on foot and with car parking. Clean and comfortable room at a good price. There was no offer of a map of Vicenza or information on local restaurants. We were pleased there was no match at the stadium opposite!
Very nice hotel, very clean, pretty on the inside
our room was big and newly refurbished. the hotel is within a walking distance from the old town and the quality/price ratio was excellent. easy parking outside the hotel, by a stadium.
Modern clean room, good breakfast room, not too far from city centre (15 minutes max on foot). Helpful friendly staff. It is across the road from Vicenza football(soccer) stadium. I imagine it could be noisy for a few hours on Saturday afternoons in the season but not at other times and certainly not in the summer ( we were there in lat June)
We stay here as it is convenient to where our son lives and the staff now know us and are very friendly
The staff let me check in early and greeted me with a coffee. It was greatly appreciated as I had arrived on an overnight train with no sleep and was wet from the rain. These little things make a huge difference!
the room, parking and the breakfast no
very friendly stuff, room not so small as usually in Italy location is not so comfortable for what the railway station is concerned
Excellent location; plenty of room for parking (no cost); excellent breakfast included in price; very helpful staff
size of rooms
The Hotel were very helpful when we got lost and the dinner in the hotel was good It was unfortunate that there no location instructions in the email summary of the booking as we had no satnav in the car, and hotel was out of town map
It's very nice & big room,I liked the jacuzzi.
The pool was great for cooling off after a warm Italian day. The two bedroom appartment was very spacious and included a kitchenette that was helpful. We had reserved to apartments for two families of 5. One apartment was spacious, the other was a one bedroom where two had to sleep on a pull out couch that did not have sunshades. The sun rises early in Italy in the summer and prevented sleep. This was partially rectified by hotel staff putting up sheets. The images of rooms on their website did not match the appearance of the rooms we had. The image of a Villa on their website had nothing to do with the hotel and was misleading.
Comfortable, loads of facilities, very helpful staff, close to beautiful town
Nothing special Very long walking distance from reception to the room
The breakfast in the morning was good and it's great to have a restaurant on site! The shower is too small!
The location and you have the Palladio Shopping just few step.
Good location, near the motorways, good parking and free wifi. It's the right choice for business travel.
location close to train station and historic center of Vicenza air conditioning vent located so that cold air was aimed directly at bed. This made for uncomfortable sleep.
stylish decor room lighting was limited
Uncomfortable bed, small room, very noisie
the staff were just so friendly - one of the nicest hotels i stayed at nothing
The staff was very helpful and the location was great-- btwn train station and historic piazza.The sign in the lobby said the hotel was undergoing renovations.. we did not have a renovated room-- a bit tacky even for 1980. not in renovated room
The location was perfect being near the city centre and very close to the railway station, also the willingness of the staff to ensure that your stay is enjoyable.
Situation, and excellent breakfast expensive internet
Space downstairs (& airconditioning) for relaxing in view of the heat outside. Good location for station & trips to Venice, Padova, Verona
Excellent location ,very near to the centre.Rooms needs a refurbishment.Sanitary equipment did not function well due to excessive calcification.
Very close to Old Town City Centre - Very close to Central Train Station
The staff was very accommodating when I needed to retrieve my email to get the address of car rental location I had to have for the next day. The evening sandwich meal at the bar was very enjoyable due to the woman working at the bar. The breakfast was truly a full breakfast - as advertised (some places SAY full breakfast, but you get only a continental breakfast). The only negative was the location. We knew nothing about Vicenza, so I had no idea that I would be that far from the town. It's very close to the Autostrasse, which made it easy to find, but I was nervous about noise. Gladly, there was NO noise from the highway (or anywhere else!). As stated above, very close to Autostrasse. Lovely hotel, but the view highway was not lovely. There was no noise from the highway, however. It seemed like a great place for business conventions or meetings.
flexibility and professionalism of staff
Reception and restaurant staff all very friendly. Excellent parking arrangements. Food very nice indeed.
Good access from highway exit. Good shopping center nearby.Bathroom equipment was nice. Glass wall makes room cold in late autumn (electric heating was insufficient, need good-old steam system). Glass corridor which gives zero insulation but good ventilation to the outside made it warth.Wired internet service (Eur 5/day) is too slow; only 1M per sec but feels like 56k.
The hotel staff was wonderful! No
as usual the staff is very friendly and helpful. Airconditioning was switched off and room was too warm
staff is impeccable, facilities are good, cleanliness of room nothing really
The rooms and staff were great!
staff very discreet and professional restaurant although good might benefit from a wider choice of dishes.
very discreet staff but professional, room with proper airco and stable internet connection price of internet connection (10 euros/24 hours) too high
good standard, nice personel localization at the main road ( noisy )
This was one surprising value for the price ,as well the people on dutty as the hotel itself , never had such a value for that price , on ly the prices in the restaurant are on the high side , but here is one warm congratulation the only possible reaction , me amd my wife had one very goos stay , and the rooms are very modern luxury stile. Bravo .
Modern nice rooms Very very very expensive Wifi
It was very nice No, everythink was so good
Modern design, good location for my business trip and excellent comfort
I liked the food and the quality of the coffee; Also, the stuff is very coompetent and supporting, for any request I have presented. Yes, the dust from the furniture and mirrors.
The rooms are comfortable and spacious. Well designed. There is a free minibar, so you always have beverages without worrying too much about additional costs. There is a small gym with steam bath which is open 24 hours. So you can access it any time. It is small but comfortable and clean. The breakfast was good with a fair selection. I highly recommend this hotel
Excellent facilities, good value for money and friendly staff.
The look and cleanliness of the room, although I think if we had been on a lower floor, the wood-like floors might have been noisy above us. The location - not just that it was outside the city - we knew that when we booked - but everything around it was grim and industrial looking. The meal when we arrived was so-so: the menu made mention of things possibly being frozen, but the scallop I had on my pasta was hardly thawed. There was hardly anyone in the restaurant, so it was just sloppy. There was also the oddest music playing - very nerve-wracking, especially after a long trip, late in the evening, and according to the waitress, whom we asked to have it turned down a bit (we felt we could since we were virtually the only ones there) - it plays all day long and drives everyone crazy.
The friendliness and professionalism of the staff
It is in the fair complex.
Very close to Fiera vicenza, for people need to attend the fiera is very convenient. Breakfast is not good enough before show period.
friendly and comfortable location is far out of town
Location was good because it was close to the Vicenza Fair. Staff was friendly. Very high rates for a very low class hotel.
the hotel is old, in age and inside too. never has been refreshed and we can see that all around. i had blood and cotton in my bed and it werent mine.
The desk staff were extremely helpful in helping us understand how to get around (see below). Their English was good and they understood the complexities of our questions. The breakfast was standard but nicely served. The room was very comfortable. For tourist-travelers, this is a very nice American-style hotel -- big beds, swanky bathroom and excellent staff -- but it is 5km out of the centro and adjacent to the "fiero" for trade fairs in the industrial zone, which means no restaurants close by or any of the attractions that tourists might find interesting. We spent a lot of time on buses getting to and from downtown.
Paola at reception was extremely helpful - thank you the hotel needs to be updated with furnishings & services available; there is no chance of a simple meal at lunchtime
Nothing. That hotel should be 4 stars, but it was 2 stars maximum. The pictures on the internet are not realistic. I booked "comfort" room and I was surprised unpleasantly. The hotel is situated in middle of industry zone, in former warehouse (storage shed) probably. There is not restaurant in the evening - only 5 frozen meal, very poor breakfast. I booked non-smoking room and I got smoking room (or non-smoking but smelly). Because of that I leave earlier.
Location is good. Best place for the fair attendance
Nothing 1. The room was very noisy due to the proximity to a very busy 24 hours road - despite asking for a quiet room. 2. The hotel appears to be near the city center - it is far and acess by public bus service that stops the service early evening. 3. The staff is not helpful. 4. The internet payment scheme is far too expensive. 4. Breakfast room very noisy and messy. 5. No coffee facility in the rooms. In summary its the worst hotel I stayed for a very long time.
real effort by staff to meet requests - we felt like valued clients no - even signs were adequate to find hotel
It was alittle bit dark
Staff was very nice, room were big and up to standard. Breakfast covered all the necessary. Internet is 10 euro/hour and the PC is slow and outdated. I opted for this hotel instead of one in the centre as it also promoted a good restaurant and I got to Vicenza at dinner time so did not have need to go sightseeing after dinner.
Staff there when needed, friendly and co-operate, breakfasts were good with choice of fresh fruit as well as bread and always a bongiorno from the lady running the show at breakfast time. Lounge area was air conned and complimentary drinks on offer. Nice touch when you get back from pounding the streets!. Ride the buses into the city for 2 euros - better still with the Vincenza card. Avoid taxis.
Everything very well: room, bathroom, comfort, car garage not expensive, rich breakfast
Hotel had a very comfortable and "Homey" feel to it. Parking was a little tight
no internet connection in the room (no wireless signal :(
I foud there exactly what I needed.
Nice and clean room, excellent bathroom, overall nice hotel, nice breakfast. Noisy stuff during the breakfast, no clean knives at the tables, coffee included in breakfast was poor quality.
The Staff was very pleasant and helpful There wasn't a American Breakfast, but that is really nothing to complain about.
very good hotel, nice breakfast, very nice person.
The location was convenient to get to the tourist harbor in Venice for taking a cruise; the facility was very nice, and the staff were very helpful in assisting us with directions for getting to the harbor.
Very helpfull staff ,free parking , easy access to high way. Far from Town center and Railway station 10-15 min drive, must have a car to get anywhere .No free internet.
Good value for price, clean comfortable room, air condition worked well. Huge traffic around.
Although the hotel was busy, the staff was very helpful and efficient. The easy parking was a plus. There was nothing unpleasant about our stay.
The price was good and the staff was excellent. Very helpful people who actually ordered our dinner and had it delivered to hotel. Our car got hit in the parking lot. There was no cameras to capture any of it.
attentive, attentive, attentive and modern, clean.
Nice pool area, and good breakfast. Was a lot of problems with the water. Happend around 4 times in a 3 night stay that there was no running water and we had to call the reception to get it fixed.
There is no restaurant in the hotel although it is still mentioned on their website. There is however an excellent restaurant on walking distance.
First time in a 'boutique' hotel. Would have loved to have stayed longer. No
The hotel was clean and luxurious, the staff were friendly and helpful and the swimming pool area was really nice. Unfortunately, both the restaurant and the wellness centre were closed during our stay.
everything was perfect everything was perfect
Nice and clean room. They have a Spa.
The staff was very friendly and helpness.The hotel is very beautiful,and comfortable.The breakfast is very rich,they have free parking place,and nice swimmingpool.Very,very good place.
Very kind and professional staff. Comfortable and well equipped rooms. Swimming pool gives extra value. Rooms are very clean. Good breakfast. In summary this is one of the most comfortable hotels I have booked at your site.
everything No, there wasn´t.
The hotel is very central, just a 3 minute walk to city center, and the staff are very friendly and helpful.
The close location to the train station and downtown. We took several day trips on the train and felt like we had a "home base".
The location is excellent, close to the train station, the historical centre, busses, supermarkets, shops and restaurants. The room was reasonably spacious and very clean. the staff were very friendly and helpful. We really enjoyed our stay and would come back. We could hear everything from the room across the hall. Luckily, our neighbours were very considerate and quiet but this could be an issue.
The location is very good, 5 minutes walk to city center. The hotel has own parking but remember to book the place in advance. The personnel is helpful.
Modern individual rooms. Lovely lounge to sit in with books to borrow. The breakfast was fairly basic but adequate.
I think the best aspect for me was its proximity to train station, about a 7 minute slow walk. Also lovely garden very close by to relax on a hot day and within a 5 minute walk of shopping district.Breakfast was quite good although the room was very tiny considering the amount of rooms available, got quite crowded at times. Yes beds are very hard and quite uncomfortable. Also my room was above a large coolroom/airconditioning are which was very noisy all day and night.
Excellent location. Everything convenient.
The room we had was a wonderful size - one of the largest we had in Italy. The bathroom was somewhat small but functional. Breakfast was average but the staff was friendly. The atmosphere of the hotel was quaint. We were not able to have the windows open at night due to traffic noise
The location Too small shower. Old fashioned hotel.
Small and cosy hotel just near the trainstation (10'-15' on foot) and historical center (5' on foot). My simple single room has normal size and equipment for 3*. Personal is very affabely, especialy italian portier, who is also able to give good consultation about Vicenza and environs (where known Andrea Palladio's villas are situated). Another advantage of this hotel for me was free bicycle - it made possible to save a lot of time and simultaneously walk in the streets closed for cars or using small ways in environs. Buffet breakfast was simple but sufficient, tasty and healthy: with fresh bread, pastry and froots (including nice seansonal melon and watermelon).
The hotel located in high place and has a wonderful view. It is not in vicenza city as written, the place is near the city. I did not receive the nice room that was show in the picture. I receive unattractive room. I have to insist to have the room that I ordered in booking.com. The stuff was unpleasant and impatient.
Enjoyed the use of the swimming pool and relaxing at the terrace.
Front Desk staff was very professional, helpful, and pleasant The hotel was worn out, run down, many facilities adverstised were closed for the winter, the breakfast service was poor as the help was more involved joking and laughing in the kitchen than caring for customers, the room maid was rude and scolded my wife when she did not hang out a "Please clean the room now" card. Not 4 star quality, definately not a SLH. That was my last stay there.
Very quiet and a fine view from the bedroom. Service is crucial to a hotel - it was poor at this one. The concierge was almost comically surly and unhelpful. The restaurant was also disappointing - fine service, but poor food.
The location is perfect, the rooms are large and clean. The hotel staff is helpful and polite. This is a perfect place for a few days stay.
Good rooms, kitchen in the residence. Wi-Fi is absent, only cabel network. Very noisy, near big road.
Friendliness and competence of the hotel staff. They were very helpful.
I did not like the fact that they advertised allowing pets, but that they did not disclose that there would be a pet fee. Also, there was no disclosure of a fee to use the Internet facilities.
The restaurant is very good The swimming pool is inaccessible as it is across a four-lane highway
The room was very confortable, the breakfast was excellent and parking was ample. The location meant the only way to get to Vicenza was by car.
verdant view, many meadows many ants in the bathroom!
quiet,clean far from city center
nice buffet breakfast although they didn't put much out after 9 even though it ran till 10:30
Breakfast did not end till 11am. Clean cosy and friendly.
clean and new design. helpful staff. don't miss the rissoteria nearby. the rooms are not so soundproofed.
Modern, clean, pleasant staff, huge room for 3 that could actually sleep 5. Breakfast was a bit basic. Quite a long way into town centre but a pleasant enough walk.
In general, the staff was very courteous and helpful. Hotel is new and very well kept.
Very comfortable bed in an air-conditioned room. Convenient garage underground with lift from there all the way up through hotel. 10-15 minute walk to the centre of the city. The air-conditioning was a bit noisy.
generous breakfast, great coffee, excellent beds, quiet location, professional staff, easy to find, outdoor patio, on site parking NO
Very friendly staff, very good location and very comfortable
Great bathroom and good comfortable bed
Goof breakfast, good, easy to find location, enough parking space
good location near autoroute ; breakfast is complete
the staff was very friendly and the room was fine, basic but fine. No noises around the hotel cause it was not near any building like discoteche, pub... the location was very far from the city, it is ideal if you have car. you have to pay for the wifi. the breakfast is very simple.
easy location to autostrada and US military post Rooms were bare. No standard items like iron, coffee machine, refridgrator, alarm clock...standard things a three star hotel should have. Only one simple phone and a tv was provided.
this was a stop over place on our travel throughout italy. The hotel was difficult to find as this did not appear on the latest GPS. The shower was good lots of pressure. The staff were very helpful giving us things to do in Vicenza and they also smiled which was nice they need to have more variety in pillows for guest as I found the pillows very low and soft. Also more variety for breakfast