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Everything! There was a problem finding the hotel, because the number of the road and even the kilometeres stones were changed and the new ones were not updated in the reservation forms!
Nature, quietful Poor maintenance
Spa Too hot in the room. There was extra charge to use the spa but it is not clearly written in the your web site. In fact it implies that the spa entrance is free to guests.
The facilities are ok! Spa Installations didn't work properly!
The facilities were wonderful. The pool was a bit cold and we had to pay extra, which wasn't clear on the website to visit the pool.
The views were wonderful. Spa facilities were advertised but it is not until arrival that you realise there is a hefty charge for daily use and it closes for two hours a day in the afternoon!
Spa, room and service were all good The restarant was very smoky on first night. The bar didn't open until; 8 pm in the evening (not at all on New Years Rve
the adress of the hotel mentioned in your booking reply was wrong. this caused us a delay of three hours on the arrival . at the hotel they said we are correct and the adress and the location are incorrect.
Excellent restaurant. Stunning views. I was not allowed use the pool facilities despite having a written confirmation that it was included in the rate. Booked for 3 nights but left after 1 following an arguement. Disgracefull treatment from what purports to be a 4 star hotel. They have no concept of how to deal with a customer! I could not suggest that anyone books this hotel.
The staff was very helpful and very friendly. They all went out of their way to make my daughter & I comfortable during our stay.
the location of the hotel near the pista the ski That the Spa for only one hour whas costing 20 € this is normely for free
Clean modern spacious ,very professional staff. Good food lovely lounge and bar Big problem was no facility to pick up guests from station 5km away and only one [very unreliable !!]taxi in village. We were not the first to complain about this serious fault .we would have been happy to pay for the service. We had to get taxi sent from puicerda 20kms away at cost of 25 euros .
Was convenient for the skiing area and quiet. Having to pay extra for everything - parking, the safe, the pool etc.
We loved the scenery and helpful staff at the hotel. We ended up staying for 2 nights. room was hot on the first night (no AC) but staff was very willing to open sky light for 2nd night
People on half board given priority at meal times which meant others treat like second class citizens and had to accept what was left. Also advert is a little misleading as it suggests that the use of the spa is included in the price whereas they actually charge each person 20€ per visit.
The location is superb. You can park outside hotel door & its only a 2 min walk to lifts/ piste. Rooms are very modern & clean.Small games room where you can play nintendo Wii (costs 5 euros per half hour to hire). Buffet breakfast is excellent - hot & cold food provided. Staff very friendly & helpful. No sky TV or wi-fi in rooms. Kitchen facilitiies very basic.No tea/coffee provided or even cups. A small washing up kit would be useful. No sofa in main room, although there was a table & chairs for 4 people.It costs 20 euros per person to use the pool/ spa area which we feel is too much, so put us off. Pool table in games room would be good.
The hotel is well situated close to the lifts. Breakfast buffet was really good (we didn't have full board). The "spa" and pool was not so impressed and it was not included in the hotel visit. It was expensive. Not much more to do in the hotel in the evenings. Too expensive to upgrade to full board.
Excellent location 50 metres from a chair lift - ski and boot hire next door.. Good size well fitted rooms with modern "designer" bathrooms. Restaurant disappointing - dinner below standard for a 4* hotel and liile other options within walking distance
Excellent rates and friendly staff. Especially off season. During the peak season (winter) the character of the hotel changes into a bustling family hotel.
Great Location. friendly helpful staff. We stayed previously with the children and the duplex apartments give great space at a good price for families
The staff was very helpful and friendly. Very aware of changes on the ski slopes. other guest were noisey. Easy to hear noise in the rooms.
Good family hotel with very friendly and serviceminded staff. Nice and cosy morning and dinner restaurant with good mountain buffet.
We stayed in the hotel for four days, after lovely breakfast we went skiing, then playing table tennis, exercising in the gym, relaxing in the sauna and ten enjoying delicious dinner... no!!!
The staff at this hotel cannot do enough for you. The atmosphere is very friendly and the style of the hotel is rustic and relaxed. The food in the evening was excellent. At the end of our stay, I forgot my keys and they immediately posted them on to me. What a hotel should be like.
Very helpful and resourceful staff made the stay very comfortable. The free private parking at the slopes is very convenient.
The hotel is very good. Great team, great food, really beyond our expectations. We stayed there for 4 nights, to ski in La Molina. The rooms are confortable, according to a 3 star hotel, but the service was perfect (like a five star). They took care of every small detail, even when it was not their responsibility.
Rest and Snowboarding,, Excelent place at 5 minutes from the ski lift
Staff were helpful and friendly Not being told that a booking was necessary for the spa. The spa needs to be able to cater for more people. The room was very cold. The tile floor was freezing and had no coverings The room was noisy, and could hear every word from the people next door. Having to pay for the room at check in is not acceptable and no receipt was offered. The hot water was only lukewarm.
I like the atmosphere and the staff'. It was very plasent and comfortable to stay there/ The location at your sait is wrong it have to be: 42.34364n 1.95019e for the gps
breakfast was good value and staff were very friendly room was spartan and very basic - - hotel was over a mile from piste - had to drive - nothing else close to a walking distance
Large clean comfortable bedroom and bathroom. Mountain view. Excellent free Wifi throughout hotel. This is a Ski hotel that we used out of season at a reduced rate. Because of the reduced rate it was acceptable for our overnight stop. There are few hotels in this area. However, we do not recommend that you use the restaurant at the hotel. Our experience was that this huge hotel, was only filled to a small capacity by the overnight stop of a Spanish coach trip. We assume also using an out of season rate. Our meal in the restaurant was effectively us being tacked on the the end of the mass budget self service catering supplied to the coach trip. The food was unimpressive, low quality and overcooked. The choice was extremely limited. ( Poor cut of beef or Quail) The service was too fast. The house wine almost undrinkable.
The staff at the restaurant and front desk were very nice and helpful. They were very accommodating for breakfast when I needed to leave earlier than 0800 several days. Location is a bit far from anything. It's on the side of a mountain about 5 minutes drive (20 minute walk up hill) from the nearest shops or restaurants.
clean and modern. Good food.
The central locaton to the slopes, the friendliness of the staff and the facilities for the children.
The easy location to the pistas of la molina. The quality of the meals (dinner & Breakfast) included in the media pension. Perfect for a family stay.
Great location with good facilites. It has a games room, a couple of bars, a tv room, shower facilities if you have checked out but are leaving later in the day. The location was also great and the take away pizzas from the bar were the best! To be fair, the hotel is old and it needs renovated. I would say it is over priced considering the need for a refit.
Friendly staff throughout hotel.
It was a very pleasant hotel and I will hapilly stay there again. Staff were extremely helpful and efficient: went out of their way to help & I could not have asked for more. It is a simple hotel but facilities worked, it was clean and friendly. Nothing - it was very pleasant.
Great for families with kids. Lots of entertainment available. Convenient as well, as they can provide everything (ski passes, gear, lessons, etc). Close to main telecabin (5 mins walk) Service could be faster. One day the maid forgot to leave bath towels in the room and it took the staff over one hour to replace them. It would also be good if the dining room could have reserved tables for larger groups.
We stayed at the Hotel last year and think that it is a wonderful improvement. We are very impressed and had a fantastic break.
Nice. close to ski slopes.