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the owner hadn't checked his email for reservations so the hotel was almost closed and he couldn't find our booking at once
The food at the restaurant was fabulous. We thought we would have 4 beds in our room, but only had 3. When we notified the desk, they gave us a 2nd room and didn't charge us for it. We really appreciated the effort made to ensure our satisfaction. We were surprised to find that our room was not in the hotel, but on a street behind the hotel in a house. The rooms were nice, however, and it was just a short walk.
Nice hotel, very nice staff, good atmosphere, great food - all over a good experience. The sink in the bathroom was broke. And they did not have English menus in the restaurant. The extra bed was a bit too short.
The room was very nicely decorated. breakfast was good There was no internet at all although the page on booking.com said wireless internet available throughout the hotel and free of charge. That was a pain as internet access was a reason for bookingthat hotel.
It is a good hotel for a reasonable price.It is also quite good located near Hamburg (and not so far from Bremen) and not too far from Autobahn. The staff is friendly.
Hotel is in excellent newly refurbished old building, beautiful atmosphere in the centre of town. Personnel was very friendly and helpful, very nice rooms, good restaurant. Price level of hotel and restaurant is a bit over the top.
The incredibly successful transformation of an old school building into a modern design hotel with very loving care of detail, excellent service and a real high class restaurant. Bravo! Very recommendable and for sure the best hotel this side of Hamburg. - that I cannot stay there forever.
The Achat hotel is a reasonably priced hotel located nicely in the near to the Lüneburger Heide. Rooms are decent, Breakfast is quite good.
Nice area,close to downtown. No
Friendly staff, decent rooms, parking under the hotel - all good.
Location, parking possibility in front of the hotel, quick response to extra wishes, more or less breakfast and spa the carpet was not clean, the lady for massage was not awailable on weakend and there was no alternative
New and clean hotel. Very reasonable prices and "does exactly what it says on the tin". Buchholz is a rather unremarkable town just south of Hamburg but excellent if you are stopping of on the A1 or need reasonable access to Hamburg with a car but don't want to pay city centre prices. Parking charge only required if you leave after 8am Parking charge if you leave your car there throughout the daytime.
I was staying at a room for wheelchairs and it worked very well. The mirror in the bathroom was mounted to high was a wheelchair user.
The room is nice and clean. Surrounding area is quiet and nice. When checking in, I asked reception to remind me if breakfast was included or not, as I forgot. They said it wasn't, it had to be paid as extra. I checked later in my booking and it said it was included.
We enjoyed our stay and found the room very confortable.
Very good hotel nearby Hamburg. Clean and nice room. Hotel has very good restaurant. Breakfast was excellent.
the rooms are small, not nicely furnished, breakfast 14 € for nothing
Very beautiful hotel in the country. Large, clean, quiet room. Not so near to Hamburg. Ten minutes by car to Harburg and 20 minutes by train to Hamburg.
I liked the fact that the hotel had a rerstaurant where smoking was prohibited. Friendly and very helpful personnel. Lay out and furniture of rooms are rather outdated (dark brown).
no wi fi at the rooms, small rooms
easy to access, close to the highway old fashion, average food
Excellent service. Good restaurant. Facilities such as sauna, whirlpool, steam bath, etc. freely available for hotelguests. Nice location, good access to other infrastructure. A non-smoking room had been reserved and confirmed, but was not available.
Nice place, relatively close to Hamburg (by car). Large rooms. One of the waitress was rude. There was no heating (or didn't work, it was hopeless to turn it on). They didn't answer for the e-mail.
This hotel is an older facility, but it was exceptionally clean. Our dinner in the dining room and the breakfast buffet were both excellent.
We liked the atmosphere which is why we returned there for another night. Friendly staff. Lovely hotel rained all the time we there so didn't get chance to explore the area.
Very good Hotel. 3 to 4 class service, lot of parking place, comfortable room, free welcome drinks, good restaurant, "gemutliche" atmosphere. Romantic touch. Breakfast included and that all for only 75 euro's for a double room. The town is little but with a very nice old centre.
Very large family room, excellent service
Our 3-person room was big, the beds were firm and quite comfortable, the buffet-breakfast was tasty and freshly made.
A good breakfast buffet. 45 minutes to wait for a sallad is too long, I think.
Very friendly atmosphere and fine and local meals combined with an excellent location at the Lüneburg Heide.
We liked countryside No
Nice atmosphere, clean comfortable rooms, friendly helpful staff.
The location is really beautiful. It is a quiet hotel, where you can stay for a couple of days, to forget about stress and to enjoy the nature.
Very friendly staff. Poosible to rent bikes. Fantastic nature
Bathroom would need to be refurbished
I have stayed here many times. Always good, The breakfasts are even getting better.
the food and service was nice
The quietness everything was fine
small, comfortabe, fair breakfast, good money for it, sityated in a small village, perfect for romantics and older people absolutely nothing to do, far from Hamburg center 55 km
My famly really loved this lovely hotel, and with such an affordable price.
I very much liked the place and the beautiful surroundings, the village is a treat!
I like the fact that the hotel is a perfect stayover. It`s location, the staff, prices and the comfort is excellent and they welcome your dog.
the staff were friendly. Quit surroundings.only a few kilometres away from the autobahn.
The room was spacious and nice. Surroundings was beautiful.
A peaceful place to regain energy in pleasant surroundings.
friendly staff, good food and great service
Easy acces to Hamburg downtown, excelent and friendly reception.
We were made very welcome by the manager and he also recommended a meal which was excellent and which we enjoyed very much. Our roooms were clean and comfortable and were very well furnished
Good location close to main road. Excellent restaurant with reasonable prices. Large supermarkets within walking distance. The rooms in the Anbau, new building, are great. In main building rooms are older and almost no light from outside.
Nice comfortable hotel.. Excellent restaurant..
It was quiet and comfortable and the food ws good.
A friendly smaller hotel with superb access from the motorway. The staff (/owners?) were couteous, helpful and efficient and spoke perfect Engligh. Tea and Coffee making facilities in the room would be great.
The rooms have all the basics: bed(s), TV, wardrobe, desk, shower, towels, soap, shampoo, hairdryer. The breakfast buffet is small, but excellent quality, with a variety of fresh rolls and a fresh fruit salad. Have already stayed here on 3 separate occasions. It's a perfect place to stay over due to its proximity to the highway, and yet its extremely quiet location. There seems to be a possibility for wireless internet access (wireless network detected), though it is not mentioned anywhere. I did not check with reception. The rooms can be a bit on the cold side, the radiators being rather small (and in one room at least blocked by the desk).
Very comfortable, clean rooms and god breakfast. The wifi connection was very weak in my room. If it was a bit stronger I would probably use this hotel every time in my frequent visits to this area.