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It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
good customer service rooms quite small
Received room upgrade. Very good service
A very comfortable bed having to wait in line to get a breakfast table
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
Central location very limited carparking hotel needs a make over, quite dated
a up grad of room free of carge noizy nabbears but was lookd aferter
Everyone was helpful & friendly.An ideal spot for all locations in the area.
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
Opulent public areas, excellent staff
yes as previous reviews - lift scary. hot water very hot and could not cool down shower. cold water warm. toilet cistern took long time to refill,
The bed. The view of sea. The alfresco eating around the pool The abcence of a shower. The lack of promised sauna in facilities advertised in sister hotel.
The shower was cold,in both rooms that i booked, & the radiator did not work in room 203
Sea view, pibic areas had been extensively refurbished. the bedrooms were not of a similar standard as the public areas and are in need of refurbishment.
Hotel and room clean and warm and adequate. Breakfast good Although a warning was given water took a long time to heat up (more than 10 minutes for shower) and then only luke warm
The room was fantastic and very comfortable Breakfast was very disappointing, not very edible
Relaxed atmosphere, helpful staff, good meals and good value for money Food portions a bit small
Good location, great view from room with balcony and very friendly staff.
Location was excellent and great value for money. Luxury stay and would definitely stay again. Added bonus of being upgraded but that shows the excellent customer service provided, would definitely recommend to friends and family
Freindly & comfortable
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
Both the staff and food were excellent. The bathroom needs modernising.
Great staff and comfortable hotel nothing
Meal served by friendly staff Room quite cramped
TV did not work
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
Location, comfort, cleanliness, good food and friendliness of the staff
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
Nice room veiw, nice bed, Lovely bar! no bad experiences!
The hotel was very clean and the location was perfect for the beach and shopping.
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
Location is great for beach, walks, cafe, restaurants and shops.
Hotel is in a wonderful location with wonderful views and is up to the usual Marriott standard of rooms which we like and have become accustomed to and with such comfortable beds On Sunday we were shocked to hear that they had run out of most things from the bar menu because they had been busy over Xmas!!! Surely the Catering Manager knew Xmas was coming! A section of the restaurant had been closed off that night so we were unable to get a table and had to leave the hotel to go and find something to eat which was most inconvenient as my wife was not feeling too well and it was freezing outside. Also found out when having drinks at the bar that you had run out of crips/nuts for a few weeks - again surely someone can go down to the local supermarket!
The hotel position by the sea front Piped music was very irritating
Food good but very small meau for dinner
Nice location, nice bar/grill
Service of staff really very good.
Too short a stay to make comments worthwhile Ordered a taxi - it didn't arrive on time and I had to ask again!
defineetly i will come again............wonderfull place,nice staff
The breakfast was brilliant and service very good Ensuite a bit tired but for a one night stay acceptable
Leisure facilities were good The Connaught Lodge needs updating
Close proximity to the town and conerence centre in Bournemouth
The comfortable, warm bedroom with good location and free car park. The heated towelrail in the bathroom could not be turned on as there were no knobs on the taps.
Breakfast was a real treat - even the most hardened traveller would be hard-pressed to find fault. We were left alone to enjoy our stay I was rather purturbed when I saw our room they have glass windows to the floor and it felt like we were sleeping in a conservatory 2 floors up!
The staff were very helpful. I believe you should make it clearer that this is a separate hotel to the Connaught Hotel. Our room in the Connaught Lodge was very basic and would be what I would consider a budget room. I don't consider the price I paid a budget price and was not looking for a budget room.
Its central location made it conveniant for shopping & walks along the beach
The Staff and location Bar snack, basic under cooked and over priced
very comforble and close to bic which we had a concert for there was a party in the funtion room below us which was noice but finnish by midnight
It was the perfect location for us, with parking on site The room was quite hot as despite it being extremely warm & sunny, the hot was still on full blast.
Quality accommodation and service.Excellent breakfast choice.
Staff were very friendly & attentive. Food was wonderful & setting is lovely. Nothing!
Food at dinner fabulous. Spa and massage lovely. Bed was a bit too soft. Breakfast buffet (hot food) wasn't brilliant, food not hot enough.
Cleanlness of room, bar and dining room. Breakfast service. Shower performance poor.
Really nice, comfortable hotel offering friendly personal service. The choice/quality of food in the restaurant was superb, and we had a fantastic view over Mudeford harbour from our room. We have stayed before, and will definately stay again.
I loved the location by Christchurch harbour with the terrace looking out onto the water and I greatly enjoyed the spa facilities. the dinner menue was too fancy for my taste
This hotel is in a beautiful location overlooking the bay with its own and other nearby Gourmet dining options.
very friendly views loveley, rooms comfortable
Workmen although stated they would not be there on a Saturday
Good location,food,accomodation and service
Staff were pleasant. Nice comfy seating areas. Dood breakfast. Bar prices were too expensive. Five pounds for two cups of coffe and a Snickers bar.
The service was excellent and the staff friendly and polite
The breakfast was very good, excellent selection and the waiting staff were helpful. We chose this hotel on the basis that it was advertised as disabled friendly & we specifically made a request for a room with disabled access. We were placed in a room on the third floor which was quite large but to get to it involved using two lifts and two ramps one of which was far too steep to be negotiated without assistance. My wife uses an "Acitive" wheelchair which is smaller than most and yet it would not fit through the door of the bathroom in our room. If you are a wheelchair user I would strongly recommend that you look elsewhere for your accomodation. We tried to lodge a formal complaint whilst at the hotel but were advised to do so in writing which is what we will do.
Crowds of people smoking on hotel reception steps, this was intimidating and made access very difficult as stepping over people seemed to br the only way to get into the hotel.
Good breakfast, clean room value for money Bathroom badly needed updating, bath very rough and sealant needed re doing i would not like to bath but shower was ok
Staff was nice Room too dark, tern coulours
Friendly, efficient and comfortable. Good hot buffet style English breakfast. Constant low background noise from air-con plant throughout the night.
Helpful staff, delicious breakfast The bathroom was very shabby, seemed to be limited parking, the walls in our room were so thin we could hear the conversation in the room next to us
Staff were very friendly, and the excellent breakfast.
Spacious room even for 4 of us(3 beds not bunk). Breakfast. Swimming pool. Friendly staff.
Room quite noisy. Other guests woke me up.
On a very cold day the hotel was warm and inviting. Liked the bar and lounge. Bar food and cream teas were excellen,t not so impressed with the main courses in the restaurant.
It was an excellent location for getting into town and the beach. Very peaceful too.
location room smelt of smoke , bed very hard and lumpy, looked a bit tatty
the facilities the room was far too small for the money
we had a fantastic break and will definately be returning to this hotel, all staff were very friendly as were other guests nothing what so ever, a very pleasing stay
All the hotel staff I dealt with were very welcoming and friendly and very professional. The food served for breakfast was good but was only served like warm - including the traditional English breakfast.
The rooms were great, except the radiators were on far too high and we had trouble sleeping, when we tried to open the door it was locked and the key was with reception! We were spoken to very rudely by a member of the breakfast staff, the receptionist was very apologetic and other than that everyone was very helpful. .
good location, nice and clean room and friendly staff. information at check in
Excellent food and table service Bath plug did not work. On one occasion no hot water.