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Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
The most central location in Toulouse
The fact that I could smoke in the room
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
clean/roomy and comfortable. great central location
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
Central location Shower , water from shower gets to the floor every time you shower
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
The location and staff is great. Nothing to dislike..(for the price)
Excellent location and very helpful staff
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
Comfort of the room, air conditioning, late check-out.
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
The staff were very helpful and friendly No
Central location More pricey that other hotels of similar quality in the same area.
there was a piano in the lobby.
Impeccable Without the special deal, would have been too expensive. Breakfast expensive, better to go to Square
The hotel was in the center of Toulouse which made sight seeing a dream. Nothing was too much trouble for the staff who went out there way to make the stay a memorable one. The hotel was very clean and evrything worked! It is difficult to think of anything which was obviously wrong with the hotel. If anything it was the city that let the hotel down. Toulouse was like a lady who had fallen on hard times. She needed a new dress and a hair do.
The location was great. Also, the staff were all very helpful. The rooms were a bit old and tired.
Very comfortable bed with good pillows. Excellent bathroom with good shower. Very central location
Very nice room, thematic decoration, friendly and competent staff, good breakfast.
When we decided to go the Toulouse I wanted a central hotel and this hotel perfectly fits the bill. For an hotel in the centre of Toulouse I thought it was pretty good value for money. The evening meal was quite expensive for what we got.
Friendly staff and good ambiance.
welcoming, smiling, attentive, efficient staff; comfortable; well-situated
Location is possibly best in Toulouse. Good sized room and being off the square, enabled leaving window open at night without undue noise (needed see aircon below) Despite size of room, only standard double bed - room for something larger. Luckily it was cold outside because aircon was next to useless. Generally hotel public rooms etc need a refurb
Location and the baggage folks and housekeepers were extremely helpful. The front desk and manager did not have our room available to us even though we were 45 minutes after the check in time of 3:30 pm. Though the manager offered us drinks, they told us 30 minutes since room was not ready. Then we set in lobby and watched 10-12 other guests arrive and been checked in immediately. After 60 minutes, and complaining about the long delay and how tired we were, we finally were shown a room in the back of the hotel. We did not even use the normal elevator, but some elevator in the rear. The room was the worse. It was small, had no light and generally was not acceptable for a hotel with rating. To make things worse, tried to order coffee the next morning, and it never arrived. Can not recommend this hotel. Felt the whole event was of no value.
A lovely quiet and cool room. We were upgraded. The two restaurants were very good, and the staff were very courteous and friendly. Air of calm. Nice courtyard to relax in. No face cloths in the bathroom. No breakfast other than room service. Breakfast costs 22euros per person ! Porters were not available to help us with our luggage to and from the taxi (arrival & departure). They were around mostly - except when we needed them !
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
good location, excellent staff
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
The grandeur of the hotel reception area
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
Breakfast must be included in the price, 12 euro extra for breakfast is too much
Quiet room, very helpful staff, excellent breakfast
The location was great with rooms overlooking the garonne and just above a great brasserie. not really
Central location, aspect overlooking river, staff responsive when asked. safety a concern, eg no safety features to bath - no hand rail or anti slip mat/surface, poor corridor/stair lighting and access to breakfast room. Difficult for guests with less mobility. Communication to guests could be more proactive - one has to find out, rather than have services offered.
Clean, comfortable rooms, very helpful staff. Great location and was quiet even though on a main street. Had the best meal of our trip in their restaurant.
Therre too short a time to appreciate
Great location on river & friendly helpful staff bathtub/shower challenging for older person
When my husband was ill the receptionist was extremely helpful, contacting a doctor etc and allowing us to stay in our room late on the day we were leaving. The hotel is difficult to get to because of the narrow streets and one-way system in Toulouse.
The hotel was very comfortable and stylish.
We liked the atmosphere produced by the welcome of the staff, the decoration, the location (so close to the centre of the city), the view and the simple comfort of the room itself The bistro opposite is frequented by the young generation, who are not prone to going to bed early and on hot night with windows open they tend to keep one awake until closing time at 0200 hrs. Parking is naturally at a premium and a bit of a walk away.
It was warm, cosy and charming, I`ll definitely be back!
Marie was fantastic in answering all my questions. The hotel is very charmous Car parking - I have been in hotel were the hotel has an agreement with the car parking so the final charge is less
The location, its right in the center. The rooms looking out on the small street are extremely noisy at night because of all the bars in the area. Make sure you ask for a superior room, they are a bit more expensive (eventhough they are the same size as the standard rooms) but look out on a courtyard/parking and are quiet.
The location was great. Very close to the city center and close to the river. The room was spacious, clean, and had very nice style. The shower was handheld and connected to the bathtub faucet. Its hose was not long enough to use standing up. There also was no shower curtain. I stayed in another hotel in Toulouse with a similar arrangement, so maybe it is just local custom not to shower standing.
Very nice and generous breakfast. Free wifi access.
Very good central location within a walk of all sites, shops & restaurants yet quiet rooms. Good modern design and decor. Very helpful front desk staff. Hotel only open 3 days so small problems like no international adaptors and nowhere to hang wet towels in bathroom.
All the Services / facilities exeleant I did like evrey thing but the breakfast they need to add more selction to it
Excellent location. Proximity of garage. Friendly, helpful staff. Pay for Movies. I tried two different movies and neither were watchable. Inadegate sound (I'm not hard of hearing!) and the films were broken up so badly I gave up after 15 minutes.
Fine for overnight stay. I paid £127 for friday night and was disappointed to see 90E for Saturday night.
Good hotel if on a business trip. Room was not huge, but completely adequate. Very helpful staff at the front desk.
near of all no
Helpfulness of the hotel staff
The hotel is very well placed in Toulouse city centre. Although the city is bustling, the hotel is quiet and peaceful. All facilities are good and the staff very pleasant and friendly. n/a
Location , center of Toulouse , clean room and bathroom .comfort
Perfect location - very close to the city center; no problem with a car, as a huge public parking was next door; free WiFi; friendly staff. Uncomfortable location of the toilet in the bathroom in our room.
nice lobby, great location room looked worn, used, old
Convenience of city centre location with parking, but easy access to out of city routes. Rather basic cooking facilities. Bathroom clean but a little shabby. Very little storage space for clothes.
The location was great, parking was convenient and the room was well equipped to self cater. The staff were also friendly and helpful. Also, parking is still available after checkout. The parking is set up for small(ish) cars or people with excellent parking skills. We ended up with twin beds but that was my mistake.
The Location The rooms were advertised as being suitable for 4 people, they are not! they are so small we had to have one each.
clean, quiet, friendly, location near the centre
The location is closer to the metro and the center of this city.
The amability of the staff not applicable
The effectiveness and courtesy of staff. Position (ie proximity to city area services), and accessibility of in-house facilities (ie garage) Wi-fi code and personal appliances (eg hair-dryer) only available on demand at reception...but reception closing at 21:00 and opening at 08:00!!
near to the city centre and useful parking facilities I felt the parking was little expensive
The reception staff were superb. They could not do enough to help us enjoy our stay. They offered recommendations on places to visit and for restaurants. The apartment (for 4) had a comfortable double bed and the cooking facilities were fine.
The fact that it had a secure parking available Corridors smelled of cigarrette. The fact that the reception desk was closed from midday till three in the afternoon. The bed was not a real bed but a futon.