Would you like to save as your currency permanently or for this visit only?
The receptionist on duty on arrival was so charming and so apologetic for the difficulties everyone has in finding the hotel (lack of signage - the Town Hall is to blame). The receptionist on duty on departure tried to charge me more than my booking confirmation said for the room, on the grounds that we'd had a bigger room than we booked - how were we to know that? I won though.
Reception very good, rooms clean n comfortable, we enjoyed this hotel Directions were poor, that said, I feel that I'm at fault as I simply didn't get the map/directions before I left home - simple really!
Good clean and modern hotel with friendly if hard pressed staff (see below).Good room and facilities and convenient location Appalling road signing-ie none Disastrous breakfast arrangements which left us with no bowls,cutlery orange juice or choice of food despite numerous requests to the hard pressed member of staff serving.Ended up a rip off for us as we didnt get a proper breakfast at all.Avoid it until they get this sorted.
Good value for the money. Wi-fi all over the hotel. Good parking possibilities.
Very generous accommodation for the price. Clean, quiet and very modern. There is no map available or directions; not on Sat Nav because development not yet completed. Had to go to Tourist Info office in Eperney and ask. Strangely there is no stand-up shower facility in an otherwise modern bathroom!
Clean, new facilities, convenient. Good bed - firm. Good value for money. (Excellent for Epernay) The fire doors were so tight & stiff that when opened they banged shut again. My room was right next to the fire doors, so they banged closed throughout the night.
The rooms were a decent size and the price of rooms was quite cheap. It was handy to have a carpark for hotel guests. Very difficult to find. Lacking in basic things like a map of the area. Room not cleaned during the day. It had the feeling of a hospital rather than a hotel.
Resonable price for a night on route to holiday. Clean with comfortable beds and nice dinning area. The kitchen did not have any equipment! We had to buy plastic untensilks at the supermarket and make a picnic! A kettle and some kitchen equipment would have greatly improved our stay.
We were upgraded to a superior room
great location and parking, clean rooms, helpful staff. Good breakfast except coffee tasted like it had been warmed for several hours beds too firm for my taste, room temperature quite warm even when heat is turned down/off. Had to leave window open, traffic noise. when staying in the front rooms of the hotel
Geen restaurand en bar
This Hotel is exceptional value for money and is a prime position. Not one thing
The room was very large and beautifully decorated. The breakfast room was also delightful and the breakfast was delicious. It was a shame to have an indoor pool that was not heated.
extremely friendly and helpful staff, and all the champagne!
Reasonably good location about 1km from Epernay. Very good quality and sized accommodation for a European hotel. The credit card we provided to booking.com as guarantee was debited for accommoation cost by the hotel at the time of booking. This is practice counter to any other hotel that we have booked online or otherwise, usual practice is for payment to be made at the end of the stay. This caused us extra currency exchange expense as the card we provided to booking.com as guarantee was not the one we use for payments. We consider this practice unacceptable and probably illegal as we had authorised booking.com to debit the card in the case of default, the hotel had no authority to debit the card. Also, most European hotels we have booked online include breakfast in their tariff. This was not the case with La Villa Eugene who charged EUR17 extra p
The Front Desk staff was exceptionally well versed and helpful. Help schedule tours, gave great advice reagrding places to go and eat. Very Professsional.
lovely rooms that are large and comfortable. beautiful restoration and breakfast room. at far end of the avenue so bit further to walk than expected but not impossible
Helpful staff, excellent location. I enjoyed my stay
Excellent staff, service and facilities. The buffet breakfast was a real highlight of our stay! We would definately stay there again.
Very big and luxury rooms and very friendly staff.
Very friendly staff on the front desk. We were upgraded to a superior room secure parking was directly behind the hotel and included in the room rate Breakfast was not included and cost 16 euros pp which I find expensive. I expect breakfast to be included as it was on our previous nights stay in an excellent Italian hotel. The restaurant was also expensive the menu overly fussy. We chose to eat out and found excellent restaurants very nearby. The hotel restaurant didn't appear to be well patronised
Excellent stop over choice in the centre of town with secure parking. Warm welcome, comfortable and well equipped room. Outstanding meal in the one star restaurant ( the adjacent bistro also looked like a great choice)
Good breakfast Room did not seem finished (after renovation?) a lot of little things were missing that you would normally expect, like hangers for your coats, vanity light.
Friendliness, location, ambience. No tea or coffee facilities in room. Very slow wifi connection
The Jean Moet is situated in the quaint central area of Epernay. It is a short walk to the best restaurants and champagne cellars in Epernay. It serves a simple yet enjoyable breakfast, and is impeccably clean. We had booked a standard room and were disappointed by its size. Definitely worth the 20 euros more to book a superior, which was significantly larger. The bathroom door was a sliding door, much like what you would see in a dressing room, so the privacy level was next to zero. Meanwhile the staff was not on point in telling me what champagne cellars were open on the off-season (even though the hotel was obviously totally booked even during the off season to visit the cellars... did they really not know Moet&Chandon was closed on Saturdays?). Lastly, there were problems with the hot water in our room, twice. The reception compensated by comping our two days of breakfasts.
The hotel is located in the centre of town. Very near the big champagne houses. The staff is very friendly and tried to arange a visit at a small champagne-house. The air was very dry in the room, so we had to sleep with the window open.
Very comfortable Noise from other guests arriving back 2am
Easy parking. Quiet. Good location for moving on. Tea-making facilities: unusual in France! Good fair price for quality of provision. Nothing.
The location was excellent - easy to find and only a short walk into the town centre. If was good to have onsite free parking. The rooms were clean and comfortable. The lighting in the room was very dim and there was little natural light, however as we were only there for one night this was not an issue
good quality/ price ratio, good location, very modest but there was everything needed for one night sleep.
Short walk to the Avenue de Champagne Resturant closed Sunday evening
We were impressed with the location and condition of the hotel particularly as it was priced affordably. No complaints. Everything met our expectations, particularly as it was affordable and presented well.
What a lovely hotel in a super location and easy access. We loved the inner courtyard garden and spent time there when we first arrived. Room was excellent, spacious and clean. Had a very good meal in the restaurant, staff very helpful with the menu. Breakfast choice a bit limited but overall a good place to stay. Lots of secure free parking. No, would thoroughly recommend and return again.
This was just an overnight stop on our way to Evian
Friendly and helpful staff. Good quality food and excellent service in the restaurant. Conveniently located and easy to find. A bit expensive
Efficiently run with good restaurant. Breakfast was poor and poor value - insufficient choice of meats - only ham on offer. Breakfast should have been included in the room rate. Breakfast room rather canteen like..
Very welcoming, good ambience, good meal, comfortable room with all facilities. Close to autoroute with good signposting.
Great family room with unique seperate room for the teenagers over the master bedroom. Great food and attentive staff Breakfast was basic and coffee machine was not working properly but these are minor gripes.
A modern hotel with rather charming decor. Marvellous location for touring the Champagne area. Our room was well appointed and comfortable. The restaurant was excellent and the food gourmet. A little close to a busy road.
The staff were outstanding and the restaurant was excellent (service also first class. A good size room with a large bed. Good location for exploring the area from and a good stopover when in transit. Average breakfast, but good value. Fresh coffee would have been better than from a machine.
The hotel is a most pleasant site, with excellent parking, a delightful restaurant with good food and service with modern comfortable rooms. The owners have been most considerate in making the visit a pleasant experience - we could not find fault with anything.
Quiet, comfortable bed, modern shower, easy to find close to autoroute.
modern, spacious room
Great value for money. We used it as an overnight stop travelling up from the south and it is fairly easy access from the motorway. The buffet breakfast is very good. The room was good especially the shower room and the kettle in the room was very welcome. It's a pity they don't have a restaurant as it was a very wet night and we had to drive into Chalon but we knew this, and did plan to walk, if it hadn't been for the weather.
The service and staff attitude-the room and facilities A kettle would be good to make tea
The owners were very helpful and kind, and with a sense of humour. There was internet in the rooms. there was all the information needed to visit the area, so we did not need to go to a tourist office. It was a pity there was no bar, or at least a possibility to buy something to eat in the evening, even though it was just a snack. Nevertheless, they tried to remedy that by putting coffee and tea facilities in the rooms. So that was very nice.
The innkeepers were incredibily friendly, helpful and proffesional. Clean to the extreme. Like a Dominican nun. Breakfast was the best. They thought of every detail when preparing the menu and presentation. The inkeepers take pride in their property and take innkeeping to a higher level. I travel extensivley and take delight and admiration when I come upon proffesionals who embrase their trade.... could not find one because it does not exist
The welcome was excellent. The Proprietor did everything she could to accommodate us and provide us with all the info and comfort we required. Rather a long way from the centre on first visit. Easy to find after that.
Friendly staff exc room/bathroom
Lovely welcome with lots of advice about where to eat and how to work the excellent shower! We could buy a bottle of wine... much appreciated. Excellent breakfast - huge variety of food including a brilliant egg boiling machine.
Friendly helpful staff who spoke good english nothing
Efficient, clean room, nice breakfast room, evcellent information about the city and its restaurants a bit difficult to find in the dark ...
Practical, beds comfortable and bedding was of good quality, cleaning was excellent, tea and coffee making facilities,hair dryer, dining area pleasant, convenient location Breakfast was OK, but croissants weren't fresh . When busy the buffet was not restocked quickly, not many restaurants available within easy walking distance
The bed was a true double (Queen, actually) rather than the two singles pushed together which is more the norm in France. We were not expecting a standard Australian/American motel but that's what it was.
Convenient location. Basic but very adequate facilities.Sound restaurant at site, friendly staff.
The new restaurant was very good and food excellant. Room basic and clean, all you would want for an overnight stay.
Good air conditioning and shutters to make the room totally dark. Free parking. The room wasnt made up when we checked in but we were a little early so thats understandable and they cleaned it straight away. It was a bit far from Epernay but it was the only thing available as there doesnt seem to be enough accomadation in this area.
Nice location Confusion over payment,already paid to Expedia in April,hotel insisted we pay on leaving,have contacted Expedia already.
Covenient to major roads, making it easy to find. Good breakfast buffet. Some of the items on the restaurant menu could have been better.
The Hotel is in a perfect position to tour the Champagne region. Close to Epernay and Reims and surrounded by vines. The new retaurant in the Hotel was excellent, very good value for money in an expensive area. The location for us was perfect, it is however on a busy roundabout. The rooms at the back are better facing away from the road.
The freedom in a way to make use of the facillities The hight of the construction of the corridors was too low.
Easy to find and within easy reach of Epernay and the surrounding area.Very helpful staff Despite No Smoking signs , the previous occupant smoked heavily as bedroom no18 smelt of tobacco smoke. Fitting smoke alarms would eliminate smoking in rooms.
Location Cheap, thin bath towels. Very, very small rooms for the price. Staff spoke limited English, but helpful. Charged for breakfast even though we didn't eat breakfast. Parking fees.
I wouldn't consider this a 3 star property, however, location and staff were great.
Comfortable room, ensuite a bit dated. Nice restaurant. directions to hotelwere not clear enough
The hotel was in a good spot to get back on the autoroute. It was not difficult to locte the hotel. he staff were very pleasant and helpful. It was very complicated to unlock the door. There were no facilities provided for babies and they had said to bring our own cot. We did this but were put on the first floor which meant we had to carry everything up and down the stairs.
Practical easy acces from Motorway, clean practical room no
Excellent hotel, one of the best in the Campanile chain that I have stayed in. Evening dinner was good and the breakfast excellent.
Excellent breakfast Room was booked for 3 adults. There was a pull-out mattress under one of the beds, but there was hardly any space to put it in. There were only 2 set of towels for 3 people.
It was conveniently located for our needs Grey towels and thin sheets and dark grey face flannels
The usual friendly and helpful staff, clean accommodation and free secure parking. Standard always good, but some of the bathrooms in the Campanile chain now need a rethink and refurb.
Directions to the Hotel were completely wrong.They ended up a mile from the hotel.
The location was maybe not the best but the hotel was good value and clean. The hotel also a restuarant that was great, good value well cooked meal. There was also a supermarket next door to buy any supplies.
I love this boutique hotel. Location is so peaceful & beautiful view of the wine country. The restaurant is magnificent . Fantastic breakfast & Great dinner. Fantastic wine list. It's only 5 minutes away from the town of Epernay . I truly can't wait to come back & stay @ this lovely boutique hotel. I like everything .