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Very nice apartment style room. Close access to water park. Check in staff very friendly and full of information. Billing was completely incorrect starting from day one. Hotel was unable to provide a receipt or explanation of billing accomplished by previous staff members due to server/printer issue. Two hours after our check-out, while we were upstairs eating breakfast, a staff member finally brought a receipt, but it was still and inaccurate reflection of what we were actually billed. The hotel staff did offer to snail-mail a receipt after the server was repaired, which was estimated to be within two-three days.
The stay was very nice, except I didn’t get the rate I was told over the phone, when I arrived I had to pay the 99.50 a night rate instead of the 74.50 rate I was quoted over the phone, wthen when I checked in I was offered the stay 2 nights get a night free special, the host at the desk said I could let him know if I can stay the third night the next day when I confirmed my scheduled, but when I did tell him I wanted to stay the extra night, he said I had to pay for the 3rd night(in which I did, another 99.50). We thoroughly enjoyed the stay and are contemplating buying a unit and becoming an owner, but I am leery due to the confusion about the amount I was quoted versus the amount I had to pay as a guest. Do you have any suggestions?? Can you find our why I was quoted one rate, charged a differnet and higher rate, then offered the free 3rd night special and given a day to decide, then when I make the decision to accept the 3rd night free special, I get charged for it??
Clean and friendly staff. The indoor pool that is advertised was an additional 18.95 per person, this was disheartening as this is why we chose this hotel. Also, the rooms are very small.
Beautiful mountain view from the jacuzzi tub in the bedroom. Bathroom was amazing, shower had 2 shower heads. Fireplace with the flat screen tv above it. Beautiful place with a beautiful view. Everything was just wonderful.
Really nice resort and good service! We just had not enough time to enjoy this visit as much as possible, kids would have really liked to stay! During the weekends the traffic in Pidgeon Forge is terrible so you should have enough time to spent here- week could be suitable.The area is very good for famielies with young children!
I really wish the water park would have been included in the room price.
the location, amenities
location of the resort to Gatlinburg and Pigeon Forge
The employee/staff were very helpful and friendly. The only thing that we were not pleased with was there was no maid service as we were unaware they were owned units.
fireworks and smokes every night, pool, shuttles to Dollywood, felt like I was on a cruise, my 8 yr old son loved his bunk beds!
Very nice staff, brand new, lovely setting, family friendly, off the main drag so it is not noisy, plenty of activities Room wasn't ready @4:00 pm...but by 6:00pm after speaking to Curtis...MOD...he took great care of us...shout out to him!
It was relatively quite in our room. The view was great. The closeness to the main strip was great. The hills you had to walk down and up to get to downtown
Being off the main street, able to park and walk to shops.
My family & I have stayed there many times & have never had any problems
It was within walking distance to restaurants and easy access to the Smokies. The room we had did not overlook the river. It would have been nice to have been given a room with a better view.
Honestly the only thing I did like was the lounge area, and Lyold was great. With the problems we had during our stay the staff was excellent in taking care of them. I was very dissapointed in the fact that the lobby was so beautiful then getting to our room was disgusting! We switched rooms 2 times. The first room had ants all over in the bathroom, the second room wasn't cleaned by housekeeping and the toilet had some issues working.
It was within walking distance of shopping & other activities.
This hotel room did not match the pictures at all on the website. We were expecting a cabin like feel becuse the pictures showed fireplaces and quilts. The bed and bedding was horrible! There did seem to be a newer building with a great view but we were not in it.
Very nice. Pool, hot tub and front desk were down in a seperate building from the condo style rooms but this was not too inconvenient. View out front and back windows were nice. Over all very cozy, very nice.
Our stay was great. Our little deck had a beautiful view of the mountains covered in snow. The condo was clean and comfortable. I'm really nitpicking to find any negatives at all, so remember our overall experience was very nice. Upon checkin we stood in one line to check in, then we had to stand in another line to get our ''welcome packet'' and parking tag. The welcome packet was silly with no real content (unless you wanted to go to the casino on Thursday or check out a board game). The sign by the lady said they could do tickets to events - nope. Maybe they once did in the far past, but not now. The check in folks should have mentioned where the condo elevator was - we couldn't find it so we schlepped our bags up several flights of stairs. The neighboring room was quite noisy in an odd way. We think it was an elderly couple who were hard of hearing. They yelled at each other, but not like fighting. They yelled a normal conversation far into the night. Still remember those are just nits. We had a great time. The resort is clean and close to Gatlinburg.
This is a great place overall. It is one of the nicer places in town, not on the main strip. Nice layout of rooms with seperate bedroom, full kitchen, den, and nice size bath. However, it was very frustrating trying to sleep listening to your neighbors conversations. A little more ''soundproofing'' and this place would be great. No continental breakfast either.
If you are looking for a quiet get away there is no better place to be in Gatlinburg than the Mountain Loft.
nice area. Om hill top about a mile from downtown. Very clean nice place. No sales pressure to buy Anything for me. I know they do try from other reviews.
My husband and I took a week traveling and loved this place. The grounds were very nice and we enjoyed the hot tub every night. The room was decorated nicely and the complex quiet, although there were many families staying there. It is very close to Ober Gatlinburg and the downtown area as well as restaurants. View from our balcony was terrific. Staff very attentive even though they were very busy that time of year.
This place is wonderful!! Before going we read some reviews (all not nice) so were surprised when we arrived- Mountain Loft was everything they didn't post!!! We highly recommend ML:) No bedbugs or bad air!! It felt more like our trips to the Carabian than it did to he Mountains!!if anything was 'bad' it was the coffee we helped our selves to when we returned our keys :)
We hd a loft room is the best way I can discribe it. Bedroom was on the parking-lot side of the building. Poor choice for a bed room. Should have designed it on the rear side of building overlooking the flora and fauna. You can hear everyone coming and going. Bed to hard. But I guess that's my fault I should have stayed with the Hampton Inns. Room very small and awkward. I'd choose a cabin next time.
We have stayed at this resort several times. We stay in the Deluxe Condo which accommodates us and two children fine. We have plenty of room with seperate living area and bedroom. I highly recommend this unit. The condo was very clean and update styles. Kids had plenty of room to play. The view was awesome!! Could have used some new pots and pans. The bed was tooo soft and the pillows were flat but that is the only down fall. Fireplace is just a plus. The location is excellent, not in the hussle of things kinda of out on the out skirks, yet very convient to all attractions. Staff very friendly and helpful! The security is Excellent! All and All we like staying here! You do get bugged a lot by them wanting to sell you a time share at the resort but we just don't pick up the phone. It's a GREAT family resort that will fit all your needs and they will even book your tickets for the attractions.
This is an excellent resort. Will use it again. The room was beautiful and the staff at the resort were friendly and welcoming!
My family of five stayed here. We had a two bedroom unit. It was clean and well suited for my three young children. Only problem was a noisy neighbor. Other than that a fine stay, we will be returning next month for a long weekend.