The location in Terminal 1 is superb! The cold tile floor in our room. The room & bathroom lighting. The bar area is uninviting and just blah.
Rooms were clean and staff was friendly and helpful
Clean, spacious room
Nice soft bed ! (Isn't that what it's all about) Every 2 to 5 min a pressure pump would come on next door. I was at the end of a hallway, next to an electrical room.
We had an early morning flight out of Milan. It was so convenient to stay at the Sheraton located right in the airport. We had a lovely dinner at the restaurant the night before and retired early. It was so easy to leave the hotel in the morning and walk right to our gate. No travel to the airport which gave us a bit of extra time in the morning. The room was clean and comfortable and we didn't hear a single plane all night.
Hotel is modern, good amount of English TV channels, if you can upgrade to get wifi and lounge do it! It is worth it! Location was great I literally walked only 5 minutes to depart in my flight. Train station is literally infornt of hotel. 20 min train to main city!!! ;) I did not like that you had to pay extra to use sauna and steam room
Excellent restaurant, friendly staff, fast internet, clean and spacious rooms. Access to Airport, Railway station, and rental cars are the best. Room was rather noisy.
Location to airport Cleanliness Comfort of room Quiet Courteous staff The bar had an unusually full line up of drinks. Layout can require extensive walking between lobby and room Restaurant food was marginal which made its premium prices seem unreasonable. The card key was unusual for us and awkward for controlling interior lighting, etc.
Very clean room, good staff, and great food at the bar.
Convenience to airport and trains, quality of facility and rooms, staff very helpful
Helpful staff, location
The room was a decent size -- the a/c and the internet both worked well. Breakfast was very good. Parking was no problem. Laundry service is available. The dinner menu was expensive, and the menu was very limited. The food, was of good quality. The shower in the room was very small.
Close to the airport. Good only for the connection flights. My room didn't seem adjusted for living: wet wall in the bedroom, strong smell of mould. The hairdryer didn't work.I Tryed to call the reception - the telephone didn't work either. Had to go myself with wet hair.The lady at the recep. Reacted strangely (as if it was absolutely normally). No excuses, of course. The maintanance guy brought me the new hairdryer at least. Quite poor breakfast. The shuttle to/from the ariport goes only within short periods in the early morning morning and late afternoon.
Close to airport Showers didn't work. Not the best beds. Internet did not work
Very good condition and modern building. Good location-close to the airport. Clean. Has all the amenities. Shampoos, soap, towels, TV, blow dryer. Friendly people. Air conditioning works good. Free shuttle to the airport and back. The shuttle driver was very helpful and friendly. Good breakfast in a large room with hot food and cakes and fresh fruit, coffee and tea. Friendly staff in the breakfast room. I would go again and stay longer.
Everything! Our family (8 people including two very young children) had to fly out of Malpensa Airport early morning. We arrived by bus to the airport from another city. Idea picked us up and brought us to the hotel and then in the morning returned us, free of charge, to airport for our return flight home. The food in the restaurant was great, the people who worked there were wonderful, the price couldn't be beat and the room accomodations were impeccable. Nothing!
Excellent value and location. The place was clean, beds are super comfy, and the food was decent. The staff are very helpful and courteous. We will stay again when flying thru Milan.
Free shuttle from and to the airport, very proximate to the airport location, friendly staff (which also speaks English), abundant breakfast, spacey rooms. No tea or coffee pot in the room, you have to call the reception to turn on the heating in the room
Close to Milan Malpensa airport. Dinner ordered in the hotel restaurant was good. Free breakfast provided. Air conditioning didn't work in our room. The door didn't lock. WiFi was slow to the point of non-functioning. The hotel shuttle never picked us up from the airport.
Great location and fantastic Italian restaurant only 2 minutes away. I booked 2 triple rooms only to find out that the hotel only has double rooms. Paid extra for 2 triples. Not pleased at all.
From the front desk to the restaurant staff, we couldn't ask for better service. If you come here try to find Marika in the restaurant and Honey at the front office. They are amazing. There was also a young man whose name I didn't catch, the morning we left - he loves Russian culture and literature- who is incredibly helpful. The shuttle runs to the airport just about every 30 minutes to take you to the hotel and you reserve it to take you to the airport for your departure every hour. Timely, very clean, delicious food, and modern. I loved it.
The shuttle service was great! We were only there 1 night and chose to stay at an airport hotel because we had to catch a morning flight. It wasn't as close to the airport as I imagined. It's 15 minutes feom T1 and 20 from T2.
Overall great room especially the price. It was a last minute booking when we got to Milan and they even picked us up from the airport and dropped us off the next morning. They also had lovely beds! Comfortable. The wifi didn't work on the top floor and the shower clogged up a bit
The shuttle service, hourly, worked fine. The room and bed were comfortable except for the A/C. Staff was most helpful. The breakfast was superb, considering it was included in the price. In all, a great way to spend your last night in Italy and get to your plane the next day in a relaxed, stress-free and comfortable manner. The A/C was warmer than the setting in the room showed, leaving us too warm for a good part of the evening.
Clean, (american standard) good size rooms. Confortable beds and good shower. Buffet breakfast included in room price had good variety and plentiful. Service was "neutral", cannot be described as friendly.
The quiet location on Lago Maggiore. Beautiful views.
Very friendly staff. Hotel beautiful located alongside Lake Maggiori with a lovely garden and bathing facilities. We really enjoyed our stay.
This hotel is situated on the shore of Lago Maggiore. Beautiful view from the very good room. The restaurant is excellent. Its easy to get to Milan and the outlet near Milan from this hotel.Wi-fi is in the room, free parking. I will recommend this hotel to my friends.
Outstanding location, overlooking the lake. An older building that has been refurbished inside to modern standards. Art work from local artisans adorned the walls. Free internet. Relatively isolated so not easy to get to any shops.
Very good location. Beautiful view to the lake. Had some problems with shower.
very nice location in front of the lake, with nice walk the staff did not speak English
Close to airport. Promptness in everything. Shuttle to/from airport. Great bed, nice room, handy breakfast. Nothing to mention
Breakfast and the transportation service to the airport were the best. Super convenient and driver is super sweet! Somehow, there were a couple of maintaining workers coming in to my room, even though there was nothing wrong with it.
Very affordable, clean, comfortable, and well-placed for flights out of MXP.
The free airport shuttle was very useful The colors in the room was drab. But as this is an airport hotel mostly for overnight stays, this may not be so important.
I have stayed several times at this hotel and find the staff to all be VERY friendly, helpful, and accommodating. Even the owner and his family are friendly to guests! The staff all speak good English and will help in any way. I will continue to stay there every time I fly through Milan.
Location was perfect for Malpensa airport travelers . Rooms were amazing in quality, cleanliness and bed size (bed way larger than king)
Responsive and helpful staff. Shuttle to and from Malpensa. Better than average continental breakfast. Small but adequate single room.
Hotel was clean and located close to the airport I had a difficult time with the hotel shuttle. From the hotel website and information I saw that the hotel had an airport shuttle which was one of the main reasons I chose the hotel. I arrived late and then found out that the shuttle does not make regular stops and instead you have to call to arrange the shuttle for pick up. As an international traveler I did not have access to a phone and had to get assistance from another hotel shuttle. It ended up taking about two and a half hours from the time I arrived to get the shuttle to pick me up.
The staff were friendly and accommodation. Would prefer a softer bed. Not the best view
Very close to the airport which was perfect since we had an early morning flight the next day. The place was very clean and perfect size for 2 adults and 1 child. Reception employees were very nice and helpful. Quite far from Milan if you are trying to visit the city, but perfect for what we needed (close to the airport).
Great staff. Everything we ask for they said yes and made the stay great
It was a very convenient hotel to Malpensa airport, with good services and comfortable room
it is a very good Hotel.
The Green Motel was the cheapest we could find (3 bed room for 85 EUR + breakfast) near Malpensa Airport. I was bit disappointed with the aspect of the hotel. The experience was more of a 3 star hotel than 4 star hotel.
Friendly and helpful staff; pretty good restaurant Very bad TV set; no internet access; farther from airport than I expected
a reasonable balance service/ price comparing whit the crazy prices of the hotels close to Malpensa The brekfast is not actually what you expect from a four star hotel/motel.
really, not much location was supposed to be near airport according to their website, but in fact it was 10k away with no shuttle service, and very difficult to find, staff appeared to be more condensending than helpful, I called the hotel 3 separate times to get directions, and they basically said to ask someone at the location where we currently were, we were supposed to get buffet breakfast, but due to flight leaving early, they offered us coffee & croissant, when I asked for a coca cola instead of coffee, they said they couldn't give us that........
really frendly and helpful staff, comfortable room, excellent breakfast, and amazing toothbrush in the bathroom the door of the douche doesn't close properly, so there is quite much water on the floor
the rooms have to be renovated! the photos on the web-sites do not represent what the place really is.
It is not att all like it is reported on the site. Rooms are totally different.
The hotel staff was so helpful! they called a restaurant and had us taxied over there and back for no charge Bed was rock solid
The town Vanzaghello is very nice, very calm and silent. The room itself is very comfortable. Nice bathroom and shower. The host was very kind to us. Nothing. I just had one situation, because Vanzaghello is a close to Milano by train, but the last train is around 9:00 PM (not sure about the exact time), so it might be difficult to get to the hotel late at night. We had to take a taxi from Milano and it costed around 88 euros. Yep, not nice. But no complaints of the hotel.
very modern design, good location, everything worked well no
The two owners were unbelievable. This was the most hospitable hotel I stayed at in my tour of Italy, and I stayed at some very exclusive places. Bicycle rental, new rooms, great showers, and comfortable matresses are just a few of the highlights of my stay here. I even accidentally left an article of clothing there that they are mailing me. These two people really know what it means to take care of guests.
Very friendly staff and nice atmosphere at hotel. Loved the free shuttle to the airport and shower. Location. It was way out in the boonies. There was nothing near by- no shopping, dining, rail or bus. We walked about 15-20 minutes to find a place to eat as the one facility next door to the hotel was not at all friendly.
Hotel staff was experienced and very professional, the service was excellent on all aspects, from hotel facilities to providing additional service and information. The room was very clean and quiet, and very comfortable. Great experience. No
the shower, although it could have been a little larger no restaurant
Breakfast was ample and the staff were very helpful in assisting us with our train travels the next day.
Quality of room given the hotel rating; staff friendliness
quite area, spacious rooms, dogs accepted safe in the room was not working, hydromassage shower unit was not working, TV was not working.
Friendliness, newness, color schemes, easy access to airport and the restaurant next door is very Italian, The waiter is a darling older man! Nothing
very comfortable, sauna and free internet nearest restaurant was often closed
Clean, comfortable, good service
the hotel was near the Milan Airport as advertised
Very friendly and competent staff, small size, landscaping, convenience to airport The air conditioning was very poor. We were sweating all night (both rooms) and the outside air temp was actually cooler than the rooms. The manager told us it was functioning normally. I would not stay here again in summer months because of that. Parking is limited. Internet was intermittent.
Very nice room. No shuttle service from Malpensa in the evening. Was not given any warning that taxi was the only service.
It was horrid. That is all i have to say. Service, staff, breakfast was poor.
room very nice, clean, starting from 05.15 goes bus to malpensa
Very clean. Good location. Too noisy. Such a good looking hotel but with paper thin walls. Could hear our friends talking next door and the tv below us was on until1am and even when the manager asked to have it turned down we could still hear it. Quiet rooms should be a priority when building a hotel. Too bad I can't recommend this great looking hotel.
The room was clean, big and comfy I booked this hotel because I thought I'd get a free airport shuttle to the hotel, it turned out that the shuttle service is only in the morning and they still charge you 5 euros!! The closest restaurant was 1km walk away and I wouldn't recommend it if your scared of big, barking mad, guard dogs!!
Clean, large room, quiet, air conditioning, wifi, excellent value, friendly staff Small reception area, no Kleenex, strange hole in corridor
The hotel staff was very helpful. This is an excellent place to stay prior to a flight from Malpensa Airport.
The landscaping was very well done The inaccessibility to anything. The bar was closed. We were shuttled to a restaurant that had very poor food..no choice of restaurant
in a nice wooded area with peaceful surroundings.
Quite close to the Terminal 1 airport - it is the only selling point for it Bad sound insulations. All noise from neighbours and outside enters the room. Out of fashion furnitures, from the '60.
Close to the airport, easy access, great brakfast, nice staff
Proximity to airport, friendly helpful staff. No negatives
Very Clean, nice room. No internet services available
The manager went out of his way to answer our questions and make us feel at home!
We were surprised the beds were not made on Sunday
I have been satisfied by everything in the hotel.It is very close from the airport, what is very usefull for business traveling.
close to the airport smelled like smoke; in a generally empty hotel we were put in a room with people in rooms on 2 adjacent sides, making it noisier that it needed to be; there were no places to eat nearby.
The hotel is conveniently located about 5 ot 6km from Malpensa. I had my own car and has the convenience of parking it right outside my room. The constrcution of rooms is similar to that of row houses with your own parking space in the front which makes it a good choice during wintery nights. The rooms were quite clean with bathroom amenities being the most modern and new.
Good value for money with location near to station for easy access to Milan
location a complete kitsch
Great location - easy walk to the train station. The front desk staff was very helpful and pleasant.
The hotel is in a central location in Gallarate, a short distance from the station.
Access to the airport. Beautiful setting. Great food. No
Location was superb for the aeroporto and to local cities. The food was eccellente. The grounds and hotel are "class". The room could use another pillow for the bedding. The staff, while efficient, are extremely "stiff" and unfriendly. This has always been the case every time I stay at the hotel. They clearly are not a happy team.
Convenient Restaurant not so good.
Location is the best in area, on site dinning ability and bar are also nice. We were the only guests checking out and still waited 20 minutes before leaving without any paperwork.
Close to airport , good resterant
Proximity to airport Malpensa ( 5 minutes by bus ) The property is getting old and may need some up-dating. There is a lot of new competition at the airport.
It is a gorgeous facility. The building itself is the star by a far stretch. Beautiful, very well kept grounds as well. Very close to the airport but didn't have a problem with noise at all. It is not close to anything besides the Malpensa airport. It was 40-50 euro round trip by car to the closest town to do anything. They do offer shuttle service to airport and you could catch a train or bus from there though. Great if you are staying one day and flying out but a little too far from anything for longer stays.
best was the convenient location to the airport, and the shuttle service that they provide. They accommodated me to upgrade to a larger room with bathtub, since the single room category does not offer it. I paid additional for it the atmosphere with the staff lacks warmth and friendliness
very quiet, never heard one airplane the staff- they all had terrible attitudes, not at all friendly
The hotel is in a lovely, peaceful setting and very convenient to the airport. There are no restaurants close by.
Lovely hotel! Friendly and accomodating staff. Nice parking! No. Very much enjoyed my stay.
Service Room design & comfort Situation No easy internet connexion Breakfast misses cold milk and breads variety No shampoo!
The facility appeared to be brand new and immaculate. Rooms were unique; this is not a cookie-cutter travel stop. A good value. I'd return.
Hotel is very good for those money. Rooms are nice and clean! Staff is very bad. TV and internet is not working, and nobody care. They not repair it. Man in recepcion was very rude. It was a problem with invoice. Recepcionist do not want to make it!
Walter, room decor, shower, bed,wine ,etc. our room was a bit dark
The room were very modern and very comfortable.
friendly staff (the brazilian) non
Friendly, helpful staff It wasn't as close to the Malpensa Milan airport as we would have liked.
everything was very satisfying, very good service and support towards the client even for extra and exclusive wishes, professionality of the staff, very nice interior and decoration, very good cook and fine cuisine of the restaurant, nice litle bar, relaxing environment of the hotel, ideal for romantic couples, easy tofind, ideal distance to the Malpensa airport, good for excursions to Lago Maggiore and Milano.
Totally delighted with the high standard of the hotel Lack of own restaurant or at least some sort of food facilities
The personnel were helpful and the shuttle most efficient which was the main reason for selecting this hotel. It is not easily accessible and the restaurant recommended was so so.
Shuttle service to and from the airport is excellent, always on time and drivers are courteous and helpful.
Good location. Close to airport but quiet. The airport shuttle is fantastic. The driver saved us a lot of time and trouble by asking where we were going and then taking us directly to the shuttle but to the train station. There was a bit of an odor in the bathroom.
Very nice, big room and very quiet. We will be back at the end of June 2007.
Location and very helpful staff. We were flying out of Mlan early.
Shuttle to and from airport is convenient. Somewhat outdated rooms but sufficient for just spending the night between flights. Continental breakfast was not included in the room price.
Staff incredibly welcoming, polite and helpful - several went out of their way to help with a few light requests we had (such as printing out boarding passes that other hotels do not do). Rooms were also very clean and comfortable and great value for money. Also really easy and quick to get to and from Malpensa airport.
Very good that a hotel shuttle bus can pick you up at the airport. The breakfast was also very good for being in Italy. It says nowhere on the page that you have to call the hotel for the shuttle bus to pick you up.
that there was a car available to take us from the hotel to a nearby restaurant - and to bring us back to the hotel.
great shuttle service,great wi fi in your room,good breakfast,proffesional stuff.It's veru good for short term staying.5 min to Malpensa Airport Nothing near.
The staff were kind, helpful and welcoming. The shuttle was great and on time. The breakfast was excellent. This was an extraordinary value for the money. I would highly recommend this hotel. It was also clean and well appointed. A bit hard to find off the highway- we went on the wrong exit- recommend some additional info since the exit before is very close in name to the one for the hotel.
no free internet in the rooms
Beds were fine, food decent and for a one night airport stay it was a good value. Did not realize how far it was from the airport - couldn't easily find that detail when booking online. Waited 40 mins at shuttle pick up location and had to call 3x to get pick up. Van driver was editing the contacts on his phone while he was driving and drove like a maniac.
The room was very poor planned. The bathroom doors were teaching the bed. The service at the restaurant was very poor. We had to ask for everything separately, even if it is customary to bring oil or vinegar with the salad or parmiggiano wsith the minestrone.
The desk staff was ncompetent
Great location, close to mxp. As for an airport hotel, the restaurant is decent. There is a 12€ charge per person for breakfast, so the low price may seem attractive but add that if you are planning to eat. Otherwise, clean, comfy and ok in general for a night before a flight stay.
The staff are extremely friendly and very helpful!
The rooms here are stylish and comfortable, while rather small. Dirty dishes and glasses were left in the cafe overnight.
It was wonderful
Good breakfast, great location and kind staff. Fitness studio could use some free weights.
Very good and fast reception,best value for money and good free of charge transportation from-too malpensa airport
Close to the airport. Breakfast quantity good! Very good help from waiter at the breakfast buffet. Wifi good strength. Rooms not very clean but clean enough. The walls looked like someone spilled something. Shower leaked all over the floor. Bathroom no exhaust venting. Cappuccino from machine not so good.
My business partner and I travel a lot, so we see varying quality. We are starting a new business and are on a budget. We were so impressed with this hotel that we introduced ourselves to the manager and told him so. It is clean, crisp and light. The members of staff we encountered were friendly and helpful. The room designs are funky and clever (eg the swivelling desk!) and interesting. We would certainly stay here again and would be pleased to recommend it.