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Friendliness of staff, view from room, leisure facilities. Limited choice of set dinner menu did not cater for English tastes e.g. one night choice of either veal or cuttle fish.
the quiet and the comfort
Almost everything, but specially the view from my room (and from the bar !). The walls are not exactly soundproof...and I was unlucky because there was a family with children in the room next door.
Great Hotel, Fabulous setting and the staff are very friendly and will do anything to enable your stay to be memorable. I was on business nearby and the staff let my wife stay longer in the room whilst I was at my appointment which was thoughtful. The view from the room is stunning. No I love this hotel.
The Location of the Hotel and background is one of its most remarking features. You also can rely upon the staff to help you through your stay and enjoy its SPA. We also enjoyed the activities provided by Desafios Caramulo that you can sign in at the front desk,, but you always have to be advised that as they only perform the activities for a minimum number of participants some times you can be desappointed by the canceling of some of the activities the rooms need some refurbishment and they should try to increase the TV offer as its very limited
friendly staff, relaxing atmosphere in family, comfort and the possibility of healthy physical activity nothing to mention
The hotel was spacious set in nice surroundings and the staff helpfull, it was nice to have the pool as we had young children with us.
Great view, nice rural location, staff were friendly. Ate there one night and dinner was good. Had good spa packages. The leisure areas (indoor pool in particular) would benefit from some updating and maintenance. They are clean and are fine, but for a four star hotel, things like missing floor tiles on the pool floor should be replaced. Also it would be good if the hotel literature and information (i.e. on swimming pool opening hours) was translated into English for the ease of visitors who do not speak Portuguese.
Lots of facilities from pool to excellent dining room. Lovely area with plenty of walking opportunities. Food very good apart from bones in the fish! We British! Not really enough proactive promotion by the hotel about its facilities.
Our stay was extremely pleasant and had no problems at all.
I like everything in this hotel, the staff was very friendly and helpful, the room was big and very clean, the breakfast was also good. The only thing that could be improved is the bathroom heating, there isn't one, although the room as one.
Hotel is lovely, the location is good for exploring, the views are stunning, food was good. The breakfast was too basic, more variety please. The hotel closed early, so nt for those who like a late night, no bar! Also being very rural it would have been good to have satellite tv- news/ sport in english, there was only portugese tv available, which in this day and age isn't enough.
Beautiful settings for a beautiful hotel. Situated high in the mountains in a remote village and can be hard to find at night. Hotel decor and grounds are very nicely designed. Swiming pool is large and there are many lounge chairs in the shade and there is an outside hot tub as well. Food in the restaurant was very tasty and gourmet. Comfortable bed. Friendly staff - speaks English. we loved everything
Cosy hotel, very nice for romantic weekend's, view is excellent, staff is nice. Not to many attencion for details in cleanliness and guest service. Very small choice in the buffet breakfast, and the heating was not very strong.
The appearance was very warm and welcoming. The staff was more then friendly and did their very best to find room for a little longer stay. We liked the lot.
Very friendly staff and hotel owners. Multilingual. Very romantic room. Excellent retaurant and very nice breakfast.
Unique location. Very friendly. Delicious food for normal price. It feels like comming home!! None
The landscaping was beautiful with flowers everywhere. The view from our room looked out on the Serra Estrela with the wooded valley below. The staff were very friendly and helpful.Breakfast was very nice with fresh fruit, yogurt, cereal bread and jam but a a bit late so no coffee until 8:30 am. Except for the late breakfast there were no bad points as far as we are concerned.
Nicely decorated room with a fantastic view and friendly staff Fairly expensive. Bathroom was not up to the rooms standard and toilet smelled quite a lot... it should also have individual shampoo and shower gel bottles
cosiness, comfort, good atmosphere
Nice atmosphere, clean rooms and surroundings (swimmingpool), nice owners, excellent food, great dogs! A welcome drink would be nice after a long drive; we heared the last night at dinner that walking paths are available! Would be nice when we were informed earlier during our stay.
Excellent facilities. Beautiful and quiet location. Very friendly staff. Nothing.
The stay was very pleasant and I can point out all the ambiance completed with the fire places
We chose this hotel with out knowing anything about the place and were very suprised to find such a charming place which has the atmosphere of a pousada.The room was very spacious and had beautiful antic furniture.
The environment of the hotel is very pleasant, facilities are old but comfortable, so we feel like going back in time, staff is very nice, excelent option to relax!! Breakfast is poor, does not correspond to the expectations.
The hotel is an old style english hotel. Very nice. Has it's charm. Value for your money: A+ No internet in rooms and W-LAN in public area very expensive. Should be for free nowadays. The matrasses are as old as the furniture, which may be painfull, depending on the state of your back. For the ones who might be interested: There is a railway passing right next to the hotel. People with light sleep may have a problem with this. However, I don't.
Beautiful hotel with great surroundings.Great value for the money.
style&feel of the place is good, spacious, good dining.friendly staff room style ingongruous - felt more like mountain chalet than a convent cell;)
The view and location was spectacular! Our suites were comfortable and elegant. I should have booked for two nights and taken a day off from sightseeing to just relax at this wonderful oasis. Our GPS took us on a very, very interesting route to get to the hotel!
Very quite location. Friendly service. Recommended!
Hospitality of staff, hotel conditions, the swimming pool Expensive restaurant, no activities for children
Somewhat old-fashioned but the friendliness of the staff (with the proprietors also owning the next door bar/mini-market) made it well worthwhile. Very flexible staff in their attitude and very welcoming. Will shortly need a bit of an uplift into the 21st century to suit go-getter travellers but for us relaxed types - people is what makes it!!!
Very close to the Thermal/Spa of Caldas da Felgueira. Good continental breakfast. No electric kettle in the kitchen., Aluminium pans for cooking..
Staff very friendly
Room was big, with balcony. Free Wireless Internet in Reception area. Parking very big. Hard to find with GPS. Position between 2 traffic roads. No English menu in Restaurants. Position is far from lake.
Excedllent food and hospitality Not much to do in the area
Location, Hotel architecture and decoration.
It location very near to the thermal spa. There is still a revival of old days, when people dreessed up for dinner. The rooms were nice but not luxurios.
Quiteness, Cleanness and friendly approach of the staff, the environment was beautiful (direct hotel access to the riverside and within the boundaries there is a small waterfall as well) The hotel needs rennovation, all hotel furniture is old and out of date. Beds are not comfortable. Some advertised hotel facilities like indoor pool belongs to the spa facility which is not in the hotel and requires additional payment. (And actually the indoor pool is a hot therapy pool) The hotel environment needs more care, looks like they do not want to spend money for garden care at all.
Nature, tranquility. The Hotel has no comfort and the prices are very high.