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The welcome was really pleasant, the room comfortable and clean, we felt almost at home ! Cook odors coming from outside through the window into the bathroom. A little noisy in the stairs and corridors in the morning (unsoundproofed door).
Comfortable, spotlessly clean room and a very reasonable restaurant too.
The staff were very helpful and made us feel very welcome. The room was very comfortable. Although the restaurant was not open the staff recommended a pub nearby which was also very good.
Big and Nice Room. Only 8 TV channels, breakfast had only sundaymorning fresh fruits.
Hotel Zollamt is near the USA/USAF installations. Very clean nice place to stay. Close to the Kaiserslautern train station for weekend getaways. The morning breakfast service was excellent. The hotel staff were very pleasent and helpful.
The hotel Zollamt had a nice atmosphere all around, and the staff were all extremely friendly and accommodating. NO...
superb personal service by the owner and his staff; tasteful decor; wonderful breakfast; restful rooms; cleanliness.
This is a wonderful hotel. They were very helpful to me even before I arrived. They were the nicest people and had a wonderful breakfast that was included. I'd definitely stay there again and recommend this to everyone I know.
not all the rooms are "Design" as portraied
Staff was very helpful and friendly. Room was clean and neat. No A/C, but considering it's in Germany there really is no need for it; just open a window and it's fine.
Serving the breakfast
siame viesbutyje apsistoju jau penkta karta ir visada zinau kad bus puikus aptarnavimas ir nekils jokiu nesusipratimu
The staff were fantastic - helpful in every way. Hotel is in a quiet area but just a 20 minute stroll to the centre. Beautifully decorated public areas.
The hotel was really nice and modern inside yet kept lots of the original prison features. Very clean throughout. I would have preferred the bed to be a double, rather than two singles pushed together.
Novelty factor of sleeping in a cell. Clean & modern. Communal showers. No Wi-fi in rooms. Breakfast - would be better with hot food options.
The design elements were excellent. It really makes the most of being an old prison. Complete with black and white striped curtains and towels, the hotel was fun to stay at. We stayed in one of the comfort rooms and it was great, though a little small. The clerk was a little cold upon arrival. It may have been because we are Americans and were speaking English to each other, though I tried to speak in German for all of the check-in process. Also the pillows were quite thin. Other than that, everything was great!
It was a very unique experience staying in a former prison. Barb Wire, white walls, breakfast buffet was good. easy to find. a cool hotel no tv in the rooms
The hotel looks good, is very clean and staff are helpful and welcoming. My room (cell room) was basic but comfortable. Very good breakfast. Wifi available in the reception area. Nice atmosphere in the hotel.
The Hotel was very beautiful and the room was very comfortable. It was interesting to stay in a converted prison. The parking; they seemed to have enough when we checked in, but they had people that wernt staying at the hotel park in in the lot.
Comfortable room, friendly staff, walking distance to downtown and other activites, WIFI available in lobby. Decent breakfast buffet. While WIFI was available in the public area, it would have been nice to have it in the room.
The hotel staff was friendly and courteous. The hotel was clean and easy to find. The cells were larger than we thought! Fun place to stay with High School group!!
I stayed in a cell room, and it was sparse as a prison cell should be. It was comfortable for what it was suppose to be. A nice breakfast buffet. The price for the cell rooms was a little expensive.
Somewhere completely different, real attention to detail it has been stunningly refurbished. Warm welcome and very clean.
The hotel was very nice and the breakfast was excellent. The restaurant was reasonable too.
Comfort of the whole premises, value for money
hotel staff,restaurant staff bathroom size and equipment,too small,you never expect such a bathroom in a four stars hotel.
The staff were very friendly and helpfull. The views were lovely and the spa facilities were excellent.
The room was nice and had a terrace that looked out to the forest. In the rooms, you need to put an electrical outlet beside the work desk. I had no place to plug in my laptop there so I had to sit at the small table which was not comfortable.
The level of comfort and quality of lodging and catering was very high.
Excellent location within the heart of the Pfalzwald countryside. The hotel itself was first class - beautiful rooms and spa facilities, including a lovely indoor swimming pool. The service from staff was courteous and friendly and the food was of the highest standard and beautifully presented in a lovely dining room and terrace.
every thing its a great place to stop
The hotels staff was very accommodating when it came to my wife and I's request. The hotel is literally miles from civilization and one would think that there would be more in the room (i.e. refrigerator, microwave) that way you can make sure you have something to snack on at night. That is unless you don't mind driving 15km to get something to eat. The price is
Excellent, comfortable modern room. Rang to say we were arriving lte. The hotel does have a restaurant and kitchen. Arrived at 10pm. tired and hungry. Told by night staff waitress/check in there was nothing to eat - I even asked for some bread and there was no response. As the hotel is in the country and nothing was opened in the very small, this response didn't warrant the 4* rating! Also, only 1 towel + limited bathroom supplies in a double room. Little things, but made me critical of the rating. Didn't expect we should have to ask for these basics as it was a booking. The following morning, with different staff, the service was impeccable. Proving that individual employees make a huge difference to a business.
Location of hotel is excellent!! I would have liked a double bed since I booked a double room. Two people sleeping together on those twin beds are ridiculous. Had to sleep like brother and sister rather than husband and wife!
I stayed at this hotel because it was the closest to the local hospital. My boyfriend and I had gone to Germany on holiday, when he got a case of pancreatitis and had to have his gall bladder removed. I chose this hotel because it was very central in Kaiserslautern, and only a 10 minute walk to the hospital. The staff were amazing. They all spoke English very well, and were very understanding when I had to extend my stay several days after my original departure time. Breakfast is included, which was great. The hotel is located downtown, within walking distance of several restaurants, a grocery store, and park where they had a carnival and other fun things on the weekend. If we ever went back to K-town, I would stay at this hotel again! They advertised free wi-fi, but it was only available in one of the buildings that make up this hotel. They did have a computer in the breakfast room that was free for guests to use though.
secured parking with a gate no view but great breakfast buffet
The hotel staff and the breakfast. There wasn't an alarm clock available. The front desk closed by 2130 and if I came back to the hotel after that I couldn't request a wake up call. It would have been nice to have an alarm clock available to set for myself.
the hotel was comfortable and warm and near our son who we went to visit
Everything was fantastic. The hotel staff is amazingly friendly and helpful. The room was great. I stayed for nearly a month, and the room was spacious enough to be comfortable for that extended length of time. The location is fabulous. In addition to being close to the pedestrian area, there are several restaurants within a couple of blocks.
The rooms were spotless, the breakfast was excellent and staff very helpful
friendly staff,good breakfast and great acess to city center.
It was quite, clean and within walking of dinning and shopping> The staff leaves at 10:00 pm but I did not need them.
The price was reasonable. Beds were low and very bad for the back and very hard to get out of for older people.
The staff was friendly, the room was very clean, the place was great for the price.
I didn't like becaouse adress was wong on the web site. And there is also near bar with the same name like hotel so the adress on the web site is form this bar, which is spooky if you come at night , becaouse is at the woods.
Welcome to the hotel was friendly with english speaking receptionist which was helpful. Very pleasant hotel deep in the forest and a good stop off point for heading in all different directions across Europe. I enjoyed my stay
Great location in the middle of the Pfälzer Wald. Added thrill of watching hundreds of chickens. Good breakfast. Sharp corner on TV shelf directly above desk could do someone's head a worse injury than it did mine.
After 2 nights in characterless chain hotels in the industrial parts of Verona & Zurich, Hotel Bremerhof was just what we needed. All 4 of us slept very well in comfy beds in the quiet countryside, and enjoyed the buffet breakfast. Personally, I also enjoyed my morning run in the beautiful forest and the misty views from the Humburg Tower.
The location was very nice. It is located in a park with walking trails. The staff was pleasant and certainly made us feel welcome. The food was excellent. Wish we had stayed longer - will definitely go back.
The hotel was nestled in the woods with great running trails as well as horses and cows. We happened to get there the last night of a jazz festival, and there was a band playing. The music was great and the beer garden is huge. Also, great breakfast the next morning.
Wonderful location in the country. So quiet. Had a good dinner. Staff was friendly and helpful.
Our family room was a good size for 4 people and well prepared but the room facilites were spartan. There was no coffee machine or kettle. This place is foremost a restaurant and beer garden with rooms attached. It has none of the facilites of a hotel and is more like a large B&B. To get to the top floor where the rooms are you have to navigate up 3 stories of stairs that are tired, stained and smell.
Room on second floor large, airy and fresh. Outdoor bier garden with friendly atmosphere and good food. staff friendly and speak English well.Pleasantly surpised by quality for price. Nice walks in the woods. Would have stayed longer if not booked.
Surrounded by woods. The owner was very helpful. He provided transportation to two events. Nice restaurant & good food, and many fine, cold breakfast foods--included with room. Would stay here again!!!
Great size family room, recently refurbished with fantastic ensuite bathroom and tasteful decor. Outside a great beer garden and childrens play area. Also it was out of town , we went walking in to the forest where there was also swings and slides for children. Very beautiful area.Staff very friendly. No it was very impressive
View, and good environtment
I liked the beer garden outside. It was nice just to have a lazy day and relax and have a few beers while I ate in the beer garden.
The breakfast buffet was very nice with a good selection of breads, fruits, cereals, eggs, drinks, etc. Good for families with children. Walk to hotel room was very far from parking and had to go up many steps in narrow places. Walkway to hotel room was smoke-filled and room was not smoke free. Not pleasant. Room was full of extra beds with rough bedding. Beds were far too soft to sleep comfortably - with absolutely no support. Room had extra furniture and refrigerators in it like it was a storage room of some sort. Internet Wi-Fi not available in room... only in hotel lobby. Compared to every other city/town in Germany I visited, the price was too high for room & service received.
The location, the staff, being able to bring our dog with. The room was furnished with old U.S. Military furniture that was probably sold at a Defense Reutilization Management Office (DRMO) auction. The U.S. Air Force property lables were still inside the drawers.
Due to vehicle breakdown in Austria we were delayed for 24 hours but the hotel were happy to change our booking when I phoned them at 4:30pm on 21 August. Also when we finally arrived on 22 August, they were happy to provide hot meals in the restaurant even though it was only 15 minutes before it was due to close. I don't think an English 3 star hotel would have treated us so well. The only problem was being woken at 5:30am by a large transport jet landing at the nearby US airbase! However, there is not much the hotel can do about that!
Great hotel for kids, the breakfast is excellent, and the staff are friendly and helpful.
Great location Comfort Price
Large "american style" beds, each room had a balcony, great resteraunt, staff very friendly and helpful. Showers a bit small, but not unusual for Europe.
The heat was not working in our room, so it was cold, especially the floor... however, the blanket/comforters were amazingly warm so we dealt with it ... the hotel is so quaint and everything is lovely about staying there... it feels like an escape to an adorable cottage. needed heat in the room
everything was terrific nice people thanks
Not bad but a little bit expensive for such quality. Free parking. Need to be renovated.
The rooms were extremely clean and comfortable, they had modern facilities and the restaurant was fantastic! the stairwell on the third floor was a little difficult due to missing handrail