friendly staff and ease of access as well as good value for money
staff were very helpful generally, hotel was very quiet and located very conveniently just off the Caen ring road.Parking wasavailable right outside my window as it happens, and was free and secure. Not really, the room fittings could have done with a few simple repairs, eg the shower riser clamp for the shower head did not retain the shower head in position, consequently the shower head slid down the rail of its own annoying accord. Also Tea / Coffee kit in room had no milk. Hotel had no maps available for the Normandie beach areas, which is a bit strange as its allegedly a popular hotel for visitors to that area??
Overall the hotel was clean, The staff was helpfully Hotel returant wasn't open on the weekends and holiday so it made it hard to find a resturant for dinner.
Very close to the tram stop - tram goes into the city centre and you can leave the car at the car park.
Rooms were spacious and conveniently located next to a Buffalo Grill. Probably could do with a refurb.
The staff were very helpful and really polite and the breakfast was good It was a bit noisy and the view wasn't that great but then it was also very cheap so you get what you pay for!
good location for Normandy Beaches No frills
Hotel in need of investment. Bar area poor, and the restraunt claiming variety of cuisine was inaccurate. Would not recommend hotel to any family seeking accomodation in Caen as there are no facilities in the hotel or in the vicinity of the hotel for families.
Very friendly staff, clean, and a convenient location for Normandy business school where my daughter is studying. Also located next to Buffalo Grill which was excellent. Nothing
The hotel was very easy to find from the directios given, only a matter of minutes from the motorway.. On arrival the staff were very friendly and helpful with an excellent understanding of English - far better than my French. The rooms we booked were clean and comfortable - ideal after a days travelling. If needed the bar is open 24/7!! Although there was tea and coffee facilities in the room there was no milk, reception was unable to supply. The dining room was not open as it was a Saturday night - however I can thoughly recommend the Buffulo Grill 2 minutes walk away.
Warm welcoming staff and a comfortable room at a low cost
The Manager was very friendly and helpful. The location in Caen harbour is excellent. The rooms were clean and comfortable. No
Bars / restaurants on both sides of the hotel = a significant amount of noise.
The hotel Courtonne was in an excellent location for our 1 nights stay, nearby Resturants were very convenient, double room although very clean was small and it was a very small double bed, very friendly and helpful staff It is in a town, so noise of people having a party in nearby appartments could be heard into the early hours of the morning
free wi-fi, position
Was accommodated in annex across road. Very modern and stylish and quiet comfortable room. Excellent restaurant with some reasonably priced dinner menus. Had several very enjoyable dinners. Central location for touring the British sector of Normandy D-Day action, and easy drive to American sector if have car. The very modern bathroom still required standing precariously in an inadequately screened bathtub to take a shower. Difficult and dangerous for older people and end up with a very wet floor. I was told no walk-in showers. Pity!. Also found the breakfast disappointing, two petit pains and a croissant plus coffee was your allotted portion. No buffet offered.
Stayed one night only. Hotel is ideally located for the Ouistreham ferry terminal. It is a short walk away from the Pegasus Bridge and museum. Hotel is a motel style, rooms are clean. Rooms are small and a little claustrophobic. Double bed is small by French standards. There is no courtesy tray, but there is a small ( poorly stocked) fridge. Restaurant is very expensive and out of keeping with the overall motel style accommodation. Nearest budget restaurant is at Pegasus Bridge, although hardly cheap. No bar facilities.
Close to main road with adequate shopping and dining facilities nearby Could d with a spruce up, neons not working a lick of paint here and there
Very handy to reach the early Portsmouth ferry from Caen.
although budget hotel the room was clean and comfortable not much ventilation in room - too hot
Complicated system of registration in hotel and getting of the rooms. Registration number I've got from booking.com was too much long and didn't allow to take rooms without an emergency call.
value for money remote from night life
Very cheap If you control the adress and change it as it is in the Premiere Classe Hotels Catalogue it will be easier to travel by car and find it. And also if you can confirm the name you reserve the hotel for us it will make it easier to check in with machine.
Receptionist moved our rooms so we could be near our motorcycles for added security. No tea/coffee facilities in rooms,
Dreadful - I have stayed at numerous budget hotel chains in France - including Premier Class - and I like to think I have a good idea of their good and bad points, but this one was in a class of its own. The automated check in didn't work properly. My son and myself must have spent ten minutes in freezing weather ( 10.30 at night) trying to get in. I didn't have a choice about the arrival time as I had just arrived on the ferry from Portsmouth like many of your guests. Freezing cold - like a minute prison cell and about as welcoming. Never again!
cheap bunker like, small, miniscule shower.
price really, really small - the hotel staff were gruff and borderline rude
It was easy to find and close to the memorial. No one spoke much English. And good luck to you if you need to do laundry while staying there. No one could tell me where there was a laundromat.
Friendly staff, proximity to the Memorial. Tiny twin bed room that only barely had enough room for one small table, so one bed had no bed side table. In fact the room was so small that the curtains couldn't be pulled across without moving the one bed. Ridiculous. Plastic coated mattress covers meant very little sleep due to discomfort until we realised what it was that was making the beds so bad. Pre-fabricated shower-room.
Good location,easy to find. Restaurant open to 9.30 pm which is not always the case in similar hotels we have stayed at and helpful as we didn't arrive until 8.45 pm The shower screen was too short and as a consequence the bathroom floor became very wet
The beds were very comfortable and staff were helpful. The location is a long way from downtown Caen.
Excellent value for money Perfect location for Caen centre and roads out Good food Welcoming and helpful front desk staff Convenient parking Cleaning the bedrooms needs to be a little more thorough(dust under the beds) Breakfast counter is rather crowded Hot water for tea and coffee needs to be filled up more frequently at breakfast time
The lady who checked us in was very pleasant, helpful and friendly. She also served us dinner and again was charming.
very near to the war museum. you need transport to stay here.
location of the hotel for visiting the normandy beaches which was the main purpose of our visit. Free parking on site very convenient. family room consisted of 2 rooms with interconnecting door. rooms adequate for our needs. kids delighted with free WIFI. did not get breakfast as 7 euros per head added 35 euros to our budget. Maybe if they offered croissant and drink for 3-4 euros we would have availed of it!
Very reasonable restaurant. Food of good quality. Friendly staff. Rooms small but adequate for the purpose.
Very friendly and helpful staff
Friedliness of staff and ease of acces from Caen Ferry No
The morning staff could not cope with the amount of people arriving for breakfast with regards to fod and clearing tables
sea view poor buffet breakfast
The breakfast was expensive. 11 euroes is too much.
The close proximity to the beach and the sea view was the only positive about the hotel. The hotel is very out of date and is in need of a lot of cosmetic attention - we felt that the price that we payed to stay there did not match the quality expected of the hotel.
Puddings were exceptionally good. Hotel did not cater for vegetarians - no starter or main course and suggestion from chef was omlette. Decor was tired, broken lamp was reported but not replaced.
The staff were approachable, attentive and friendly. We all (family) felt very comfortable with all of the staff and felt that the balance between friendliness and efficiency was spot on. The sea views were lovely and the orchard at the back was a tranquil sunspot with plenty of dappled shade. There can be a lot of noise from the beach and promenade on lively evenings and from early morning street cleaners if the balcony doors are left open. Overall I think that this added to the atmosphere, however.
The staff, helpful friendly.The food was good in resturaunt, but a little expensive Would have liked a better room. It was old, tired, butclean, worst was no tea/ coffee making facility
Right on the beach not enough parking for all hotel guests. No internet access
The bedrooms were well designed and the beds were very comfortable....The restaurant was amazing for dinner with high class french cooking
Best food ever! None
Very pleasant, relaxing 3 night stay. Very quiet, as our room was located at the back of the hotel, away from the main road. (There were not may other guests staying while we were there.) The location is good if you have a car, both for the city centre and other places of interest close to Caen. Very comfortable clean room, lovely bathroom, excellent shower. Friendly, helpful staff. Breakfast was more than adequate and beautifully presented although limited in variety and probably not worth 15 euros - ours was included in the price. We had lunch in the restaurant on one day and it was a indeed a memorable experience! Definitely worth the money. After the second night,soap and toiletries which we had been using were replaced with new ones, which I thought was very wasteful!
The courteus and cooperative attitude staff, quality of the restaurant, good service, parking Slow, almost unusable WiFi internet in the rooms
Courtesy of staff, comfort of facility, and value of money. The design of the rooms is outstanding. Hotel is one of the best I visited recently The choise available at breakfast.
Externally the hotel is like a factory unit but inside it's an oasis of charm and refinement. The hotel has a famous restaurant which, alas, is closed on Sunday nights.
Superb restaurant. The bedroom was very stylish and comfortable. Good car-parking and with easy access to the ports Needed flannels (face-cloths). Coffee making facilities in the room would have been helpful. These were minor imperfections
Staff were extremely pleasant and helpful. Room was very elegant, modern and tastefully furnished. Breakfast selection was great and perfect for our needs. Superb restaurant. Only one English TV channel, BBC World News. No sports channels or Sky News.
The room was lovely and the restaurant was amazing. The location was a bit off the beaten path.
A friendly, relaxed hotel in a very convenient location. Very good buffet breakfast and some helpful local information.
The staff made everything very easy to arrive by helping guide me on my travel by car to get to the location and also helped me in directions leaving for other events in the area of Normandy The parking was a little inconvient but it is because of the location of the hotel on the block.
The hotel is situated very close to the town centre, and on the main road going through the town so easy to find. Owner could not do anymore, excellent service. Will be back No secure car park
Used as the base for a site seeing weekend in Normandy. Hotel owner was very nice. We slept very well.
The receptionist was really wonderful and I appreciated her advice and suggestions. I also liked the outside area at the back of the hotel It was further from the beach than I imagined from the description and also on busy traffic corner
Excellent located with direct access and view to the beach. Spacious and safe garage. Breakfast OK. Friendly staff. A hairdryer in the room and some more towels (only 2 for 2 adults plus small child) would have been convenient, even if we stayed only for one night.
The hotel was clean, comfortable and in a lovely place. Breakfast was quite good too. I do not think people should pay for parking although in saying that we couldn't use the car park because of height restrictions.
This is a good hotel ideally located to visit the D-day beaches.
We stayed overnight on our way home from holiday. Parking was easy, hotel clean with all expected facilities and breakfast was good.
Good sea view from front rooms of hotel. Rooms clean roomy and pleasant. Long walk back into the main town. No outside sitting area.
Convenient to visit the beach and Deauville
Clean and comfortable, easy to find. Very friendly staff. There should be something in the bathroom where you can put or hang your towel or/and personal belongings...
Very friendly welcome from Nok, the owner of the hotel. Very quiet night. Comfortable, clean room with stylish furnishings. Excellent continental breakfast. Good value. No
Tidy rooms, a more than friendly landlord (she even took us back to the train station when we were asking her to call us a taxi), good restaurants and the beach are less than 10 minutes away by foot.
Near to the beach
From the front, the hotel is quite pretty. Convenient for early ferry to UK from Caen. Bathroom was spacious and clean. Beaches are surprisingly pretty and sandy. The apartments to the rear of the property are somewhat square and characterless compared to the main hotel building. The double bed was harder than we're used to. Gravel path to the apartments a little noisy. The nearest seaside restaurants are about 2km away - better to drive if you have kids.
WIFI for free, friendly welcome and breakfast service small room, shower room moldy
It was a convenient location The hotel was of poor quality. Gave the impression of being run down. Badly in need of refurbishment. Not good value for money. Disappointed
Very friendly, comfortable and clean. No bad points to comment.
Delightfully warm welcome from the proprietor, who was discreetly attentive throughout our stay. Basic but comfortable family room. Simple but well-chosen breakfast buffet. Easy walk to local shops and restaurants - and the beach. The bathroom has a shower but no curtain.
The politeness of the young couple who run it . Such a difference compared to England . !!!
Very pleasant stay. Would use again.
Convenient for the purpose we made the booking, as a stopover after landing from the ferry
Very convenient for cross-channel ferry. Small rooms, even by French standards
Very convenient for ferry arriving late at night
We had a very warm welcome on arrival and so it continued through dinner to bedtime. Can not think of anything
Breakfast was not available at the time promised
Very convienient to ferry terminal and good off street parking.
The Hotel has a free car park (some charge). The welcome was warm and the room although small was clean and comfortable. We had a meal in the restaurant which was good and reasonably priced. Only one minuet drive to the ferry terminal. Granted it is more expensive than the F1,Fasthotel and Etap, but With the benefit of trying all four it was well worth it. If I had to give a negative comment it would be the shower cubicle in our room was very small but usable.
The Restaurant. Best meal we have ever had and service superb. Room/showerroom very small and walls/ceiling paper thin so can hear everything from rooms around you.
Efficient allocation of room and friendly reception staff Restaurant staff, inattention and in particular the cost of a bottle of wine.
Good location to restaurants and "operation overlord memorial route". No drapes on windows. Restaurant and street lights kept us awake most of the night.
Very friendly staff and good breakfast. Hotel was very clean and well presented. Room was not serviced after our first night (i.e. bed was not made and towels were not changed). Hotel pillows were extremely thin and the second towel was only half size
Very easy to find from Caen peripherique. Not much coice of eating places in immediate vicinity.
Room was very clean and appeared to be newly decorated. Wifi was intermittent.
Locati0n, price. Staff were the nicest people and helpful, breakfast good and substantial.
ideal location for normandie beaches, pleasant staff, very clean
Ideal for an overnight stop before an early ferry. The bathroom could have been cleaner!
Friendly helpful staff, dinner at restaurant was convenient and good, checking in and out was easy. Bathroom was small and shower awkward to use, bed covering was too heavy, to warm with it and to cool without it.
Easy stop over on the way to the ferry in Caen. Futuristic egglu/ferry cabin style mini bathroom with powershower. Receptionist not computer screen to book in, even though it was 10 pm. Gate on carpark at night which was good as it was located on a bit of trading estate. Bunk beds in the family room were ideal for our kids but might have been a little risky with 2, 3 or 4 year old kids. Map on booking site wouldn't print.
Friendly welcome; helpful with breakfast options for special diet. Handy for supermarket petrol.
You get exactly what you pay for. Basic facilities at a reasonable cost, with an adequate breakfast.
Hotel easy to find clean and tidy rooms staff very helpful No real bad points
The location was good, and on Sunday morning there was a market outside.
Welcoming environment in the hotel. Comfortable lobby, nice and friendly service.
location,room,breakfast,room service and staff excelent
Car Parking was convenient and so was the postion of the hotel. The restuarant was expensive and poor quality by comparison
friendly staff easy parking cost
Room (327) facing courtyard-very quiet despite city centre location.Excellent bed & opaque curtains-slept well. The air-conditioning was turned off.No fridge in room.Hot food not replenished at breakfast.
Happy that the reception staff spoke English and were helpful in booking taxis and advising re local information. I did not like the fact that I was unable to get any food before 7 p.m. in the hotel or in fact in the town. I had been travelling all day and there was nowhere to eat anything. Even the hotel's room service was not available in the afternoon - not until 7 p.m.
Very noisy outside late into the night. Duvet too heavy and therefore too hot
Proximity to centre of town terrific. Underground car park very convenient. Easy access to restaurants, shopping and Chateau.
Quiet, parking possibility, very good situation
A high standard hotel in an excellent city centre location. Good parking.
Excellent location for town of Caen. Good for shopping. Parking a problem. Breakfast not good value for money. Nice hotel overall but for a 4 star rating needs a bit more. Bathroom very sparc with accessories, hair dryer very poor wall mounted. Bar expensive for drinks.
was wonderful and friendly. Diner was outstanding! too much rain...but I guess you cannot control
Hotel is clean, quiet and has very helpful staff
The service overall was predominantly very good, especially at the restaurant. On arrival we came down for a drink after check in, we were kept waiting about 20 minutes before we were able to get a drink, I had to ask her her 3 or 4 times during that period,This was the only blip, the service thereafter was very good from the reception desk.
Outstanding food, excellent staff, wonderful atmosphere, good location. I first stayed here about 15 years ago and the level of service and quality of the food has been maintained with the same level of excellence and care - an outstanding tribute to the dedication and care of the management and staff at Le Dauphin.
Superb food and service
Very friendly and helpful hotel staff. Excellent location very close to old city centre, shops and restaurants. Wonderful buffet breakfast. The 'standard' room was a bit on the small side, but ok. We had enough room for the 2 of us.
Still one of the very best locations in this part of the Norman seaside, including Deauville. The room on 1st floor was directly located above the dustbin and supply area . Very noisy supplying and discharging started 4:00 a.m.
We came because of Proust and becuase my Father had always wanted to come here. The setting is beautiful. The Hotel does not make enough of its Atrium and the tables are around the edge without a defined area to sit and have coffee or a drink. The Breakfast would have been excellent if the coffee and hot water had been hot. The caftiere was not full so only two cups of coffee possible. The food in the restuarant was abominable. I mentioned this to the Front desk but they said nothing. We have eaten a many of Frances' top restaurants and have been coming to France since the 1950'S. We ate the meal only becuase we had not eaten all day. The food is incredibly expensive and just nonsense. The rooms are showing their age with paint bashed etc.
I liked the architectural style of this grand old hotel. The bar service was excellent. The staff was very helpful. The suite was not air conditioned and was somewhat stuffy with the windows closed. With the windows open, this particular suite was susceptible to the noise from the street and the casino. Other suites on the beach, east side would not have the problem of street or casino noise with open windows. Wifi reception on my computer was sporadic and was on a pay-as-you-go basis through Orange.
We stayed here because of the Proust connection and were not disappointed. It is a grand old hotel that is absolutely beautiful. Staff was lovely and the breakfast was excellent. It is really, really expensive.
Very nice and confortable room in a great location The only missing service is clearly a pool!
The rooms were pleasantly decorated, spacious, and the bathroom had a really good shower. We paid extra for the breakfast when we booked. When we checked in this was not mentioned and we had to ask about the breakfast. At first they said we didn't have breakfast included, then they looked it up and acknowledged that it was in fact included. No big problem, but if we hadn't asked we wouldn't have been told where to go or any of the details.
we had a four star room with fabulous seaviews, but 2 star service throughout the hotel. The hotel history seems to be what the hotel rests on which is not enough and very little attempt is made to enhance the experience. We were left feeling that it was our privelage to stay there and that there was no need to make any effort for the guests. The quality of the room luckily couterbalanced this. However, we would not return.
The service, the quality and variety of the food, the position, and the general feeling of being somewhere special. Nothing
The location of the hotel. Very easy to check in and out. No reserved parking for hotel guests coming by car. Expensive breakfast.
Breakfast was good; the room was comfortable if strangely decorated The fire alarm (practice?) which all but we seemed to ignore.