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The hotel is good,clean and very central. It has an underground carpark which is essential. n/a
The Service is good. The workers there are always friendly, patience with smiles. The price for the loundry is too expensive.
It was centrally located enabling us to walk around the city in the evening to see some of Jena's sites. Nothing at all
Good location, parking garage underneath, bed was good. Free internet acces at the computer in the bar. The corridors to the rooms don't look very cosy. The bathroom is a prefab unit. Additional charges apply for wireless internet.
It was very central, adequate in comfort, had air con, which was very useful on a hot central European night. It had a feel on the former DDR in its decor, plastic wood and a sense of austerity. Generally, impersonal.
The staff was very helpful and the stay was very pleasant.
Good breakfast, good food at restaurant Difficult for traveler with many bags using public transportation
Near the E40 motorway. Great if you're tired of driving and looking for a place to sleep for as little money as possible but with a great comfort of well-known hotel chain. I found it quite unusual to have a bathroom sink in the bedroom. The rest of the bathroom appliances (bathtub, toilet, etc.) are in the bathroom, but sink was separated. That reminds me old, built in mid-50's or mid-60's hotels. It's not bad, it's just a bit odd.
Very good service level and well positioned for my visit to a local company - Jenoptik.
The room is quiet good. Pillow is usable (often in germany there are too soft). WiFI is available for free in all room. Breakfast is good. The climate control system is old; not usable for all the night. The control informations are written in German. There are 4 steps in the middle of the corridor; you have to lift your luggage.
It was clean and friendly and what you expect from a Best Western... We found it perfect as a stop for our road trip... it was easy access right off the motorway...
Clean hotel, good food, relevant location. The airconditioning was too loud to keep it on during the night. Opening the window was possible though and did the trick as good.
Spacy room No atmoshpere, more a hospital than a hotel.
Good location and rich breakfast. Friendly reception. N/A
The hotel is in an ideal city centre location. It is light, airy, aesthetically pleasing and comfortable. The staff are very friendly and the reception staff speak excellent English. The air-conditioning is centrally managed. While requests for changes in room temperature could be (and were) implemented via the reception, we missed the lack of control actually in the room - for example in the middle of the night.
Very helpful staff and excellent rooms with good facilities. Very central in Jena and convenient for everything. For Booking.com: The hotel were expecting us, but had their normal room rate allocated to the group, not the discounted room rate I had booked through you. It was not a problem, and the hotel accepted this and took a photocopy of your booking reservation that I had printed off, but I would have expected the hotel to know about, and adjust, the room rate before our arrival.
The hotel is situated in the centrum of the city. The personnel of the hotel is perfect, rooms are very comfortable.
modern building, fairly clean and comfortable really good variety of food in the breakfast buffet but it was rather costly too
Impressive architure, good sized rooms, good location, clean and well presented room. Staff polite and friendly. The mattress was uncomfortable - you can feel the bed springs digging into you, there should, as a minimum be an additional padded mattress cover. Also, the toilet paper is very cheap, like using sandpaper!!!
very clean room, good breakfast no
friendly staff, central location and very good value for money
It is quite near the station and was very convenient for me when I arrived at 12 o'clock at night. The key code system for late arrival was very convenient. The internet was not free, but the cost of internet is lony 1 euro/day and very cheap. However, the connection was bad to use it continupusly.
It is very close to Jena West trainstation, the rooms are very clean, I was able to check-out an hour later then I was suppoed to. There is nobody at the reception desk after 2 pm on Sunday and if you arrive in the afternoonyou won't be able to ask anybody about restaurats to have dinner in or any other information and you won't be able to get Internet password until 7am the next day. There is no elevator so you have to carry your baggs up to the second floor up the stairs.
The location, and price/value ratio no
Awesome breakfast! Needs an iron and tea making facilities in the room
The hotel was a pleasant surprise. The rooms were renovated and very nice to stay in; they were large and clean. The breakfast was pretty good and the restaurant really nice to start your day in. Although situated in a region of Jena, which is dominated by big blocks of flats, the view of the hotel (at least from my room) is a nice and quite green scenery. Most of the services were extra (e.g. parking, which was also relatively expensive imho). As the hotel is situated in the suburbs, you should better have a car to drive to the centre (which was nevertheless always easy to get to, we didn't face any traffic problems even in the morning).
The decor. It was really nice
The quiet location The ability to open a window and control the disired temperature at a level of simply switching off the heating No, whenever in Jena I stay in this hotel
The hotel provides good amenities, comfortable rooms for the price. The location is bad. I went there by car, but had difficulties finding it. It is located far from the center, and in middle of Plattenbau district.
Wintergarden very nice. Service during Breakfast to improve ! In parhouse too dark.
I ate dinner with two others at the hotel one evening and it was very good. The staff was very accomodating and helpful. If something wasn't on the menu they tried their best to make something acceptable...and it worked out great for the two with special requests.. I found it a bit expensive, and there was just one flat pillow, but that was fine for me. The exercise facilities are minimal...no weights, just a stationary bike and treadmill. They tend to focus on spa services instead of fitness offerings. It would be nice to have a small gym for travelers who don't get a chance to get away from their work other than their night at the hotel.
I have no idea of value for money. It would have been nice to have tea and coffee in the rooms. It would have been nice to have WiFi as standard.
Clean and comfortable The bar was closed
Stayed 5 nights with no change of bed linen throughout the stay. Not good value for money €135
Air-conditioning was marginal to ineffective
Very helpful staff, comfortable room in a historic setting close to central Jena. Good food, definitely not an impersonal chain hotel. Air con would have been nice, but it would be difficult, I imagine, to install it in such a historic building.
Central location, a bit too high price The internet did not work and th staff did not seem to care
This historic hotel serves a very well breakfast. A wireless interenet is also available directly from the room. A ventilation noise in the buth room can be minimized.
Breakfast was good. The hotel is located near the city center, about 10 minutes by foot. The hotel does not have air conditioner and during out stay it was really hot. We left the window opened during the night but the temperature didn't drop
Hotel is in a good location and is clean and tidy. It is the third stay at this hotel and the restaurant food is lovely.
Good Free internet access. Good Size room. Good restaurant. Nice slightly old fashioned ambiance. Limited English TV channels. Poor parking.
breakfast and proximity to the downtown very poor english
very central and at night it was very quiet!
Apart from room, the hotel feels like a solid, traditional, high quality hotel. Restaurant was good - good food and good service. The room decor was a little old fashioned, bar service was very slow, checkout was slow too.
The friendlyness and kindness of the staff
Good breakfast, free internet!, friendly staff, sauna/whirlpool, comfortable room. Only German TV channels (no BBC, CNN, or TV5 Le Monde).
Very friendly staff.
A comfortable place, staff friendly but not very good with their English, restaurant good and will happily provide room service (great news if you have a little baby). WIFI not available in all rooms (despite hotel claiming they have it), bathroom is quite ordinary.
Friendly and professional staff, great choice at the restaurant, continental and english breakfasts, rooms properly clean. Just one small packet of soap in the bathroom.
Convenience to airport. good facilities for value for moneY No English speaking TV channels - not even CNN
services and location of hotel. internet connection is too expensive compared to internet cafes.
Nice room, good conditions. No wireless internet included in the price.
The diner buffet was excellent. Lots of choices, very good food and priced right.
it was a small but affordable room. The breakfast buffet was excelent.
Friendly staff, good food and quite and relaxing atmosphere
Having stayed there previously, we were impressed that the hotel retains it's excellent standard for food, wine and friendly staff. The breakfast rated as one of the best we enjoyed whilst in Germany.
The location, the history and the ambience. The staff were very accommodating and our room was very comfortable. The set dinner menu in the hotel resturant is excellent value for money and the food and service impeccable! We are already planning a return to this hotel for Christmas!
Good location, close to the center; size of room and bathroom The bedlines were too old, breakfast was poor
very large room / good beds the restaurant will not enter soon into the top 10 of the best places to eat in Jena !!!
position in the city center, big room, very nice restaurant in the building cleaning was not done in a proper way
well located, characteristic hotel with old tradition blanket too hot
Central location in Jena The smokey atmosphere in the bar/restaurant - we chose to eat out each night.
Nice clean room and good service. Food excellent. Had to pay for internet access. Because of location it gets noisy at night with people passing by and talking loudly.
Good room, location. decent price Restaurant service was slow. At checkout some restaurant service was added to the bill even though no extra service had been provided. After discussing the point, however, the extra charged was removed from the bill.
I just like this hotel. It is not a modern one you find in any country, but a house with a charm created by its history. Everything was fine, close to the center of Jena and University. Hope to come back. My room was one the second floor. The stair case is OK, but for an older person may be a problem. I think there is no elevator in the hotel.
no elevator to room on 3rd floor; no parking space; had to park in public garage several blocks away. Expensive when compared to other hotels during same trip
Friendly staff, safe private parking, food OK. Not excessively clean - though generally acceptable - but you cannot expect too much at this price. Parking close to the hotel but extremely difficult to find without detailed instructions - the gate is not marked in any way.