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No hot water
Location and the staff Poor choice of food at the hotel's restaurant
location reserved king bed, received two twins. no microwave as advertised. not very happy.
Good location. Familiarity with the area. Indoor pool too small...but that's understandable.
Great location, clean and comfortable rooms.
Room was great with a nice view. Very clean and service was excellent. Heater made a loud clicking sound every time it turned on which was annoying.
Pool had no no water. Shower had no hot water.
what I liked- the inside was very nice. Beds were comfortable and the rooms had a great set up. Location was great and the curtains made the room extremely dark when closed Didn't like - the staff wasn't as professional as they could be. The pool wasn't as nice as the pictures and was cold. the outside of the building is not attractive but the inside makes up for it.
Not a thing
The staff were very helpful and friendly. Everything was very clean and we had a very enjoyable time here. We even decided to stay an extra night! Overall, this is very nice hotel and we're already planning to stay here next year. One of the staff members didn't listen when I checked in and charged something to my card that I needed to pay for in cash when we checked out. But this did not ruin our experience.
The location was awesome to the Blue Dome district. We waited in line for about 20 minutes while three staff ran back and forth to the back room fetching copies of receipts. What a horribly inefficient way to run a front desk. Actually, it's not a front desk. It's 3 kiosks- no wonder there isn't a printer for the staff to use. Trying to look hip and cool with 3 kiosks at the expense of making your guests late is a poor move. At 3:15 the staff said our room wasn't ready ( check in was for 3pm) and they would call us when it was clean. We waited until 4:30 pm in the bar and still no call. I got back in the kiosk line and 11 people ahead of me received their room keys. When it was finally my turn- all the attendant said was " We were suppose to call you." On top of that, he forgot to give us the key to get out of the parking garage and we had to get out of our car after trying to get out with our room key and go back inside to the kiosk to get an exit key out of the garage. Never stay there again. No apologies from anyone. So ridiculous.
Convenient location for business and entertainment; comfortable bed; consistently friendly, helpful, welcoming staff; great food and drinks at the Daily Grill. Staff seems to have lost ability to clean and inspect rooms: found debris from previous guests on floor, long hair smeared on shower walls, old washcloth on floor under bathroom vanity. Not a one-time occurrence, either.
They refused to honor my reservation. Rude people
Very clean and good breakfast bar......helpful, professional staff......located close to arena.... no
Location Lack of parking. Price
This guest did not leave comments about this hotel.
It was beautiful; convenient, comfortable and the staff was excellent. Very helpful. The breakfast area wasn't laid out to facilitate traffic flow; but I'm not sure this is possible in any situation like this.
THE STAFF WAS FRIENDLY, HELPFUL AND VERY INFORMATIVE.THE ROOM WAS VERY CLEAN AND COMFORTABLE!THE BREAKFAST WAS DELICIOUS AND HAD PLENTY TO EAT! No Hotel was perfect!
Location, noon checkout Would have been cool if the sofa bed was already made.
location and the loung next door the room set up and no space
Clean and quiet. Breakfast was very good None
Location & parking No
in a cool part of town and clean rooms parking a little cumbersome