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The staff were friendly and helpful. The bed linen was fresh and clean and the breakfast was good. Limited parking. We stayed on a Saturday and it's definately a stag/hen party hotel and this was reflected in the decor. If it's a peaceful nights sleep you want I wouldn't recomend the weekends.
Breakfast 10 out of 10. Great location, got night club downstairs and lovely restrauant!! Would go back if visiting again. Small rooms!!
Clean, friendly staff. Not allowed to eat food in the rooms, charging extra for 'lady friends'.
Handy location for whereI I needed to be. Basic, window roller blinds not a good substitute for proper curtains.As a business traveler I was dissapointed not to have a desk or any flat surface in the room to work at. Parking is very limited.
Location was okay if you want to have a fun weekend, but not for a family Was awful - leaking ceiling & mattresses stained with blood!! They have policies in place where they charge you if you soil the bedding etc, etc...yet this is the state of the room in the first place! Breakfast was ok on day 1, but terrible on day 2.
The staff were very friendly and helpful Our bathroom hadn't been cleaned properly, there was faeces on the outside of our toilet which was very off putting
The location, which was overlooking the sea, and also the closeness to the town centre. The decor was poor and the two rooms I booked had a very noisy boiler type room in between which woke us up several times during the night.
Hotel had no record of conformed online booking upon arrival. Hotel rooms and general condition was shabby to say the least. Windows were painted in place, unable to open. Light shades were missing or broken, furniture old and abused.
Position of hotel. Disco on both nights in ballroom which went on until 1am.
Excellent service and friendlieness No bad points
simply there ovrnight waiting for cruise the toilet seat(plastic was cracked(had been for some time) luckily I had a role of adhesive which held it together overnight
Helpfull and friendly staff. Easy access and parking. Was given a quiet room with a stunning sea view. Public areas have been nicely refurbished but corridors and rooms in main hotel need a lot of work to come up to the same standard.
Location was good with nice sea view! Shower not functioning, tv reception poor, temperature of hotel too hot.., Breakfast, no choice poorly functioning toaster
the hotel had been subject to a facelift which has made it more comfortable for visitors The buffet type breakfast had run out of food, we were told more was being cooked, but when it came there was still not enough food for the amount of people waiting, we ended up with half a breakfast.
convenience to airport There is no longer a courtesy bus and the paths from airport to hotel were totally uncleared of snow. We abandoned trolley in snow and then I fell trying to drag cases through deep snow in the dark. Nearby Premier Inn had clear pathways.Have used Brittannia hotel many times but not again
breakfasts! The complete lack of hot water on our first day, the situation improved after complaining, but only on day 2!
My wife and I like both its location for both a nights relaxation before flying and for a city break.
location .warm.should think about a smokers shelter
Good location Food selection was not very inconvenience
Friendly, helpful staff reasonable price and reasonable rooms no
Staff were excellant, plenty of parking and walking distance to the airport The hotels decor is perhaps a bit tired looking and could do with an update
Staff were very polite and helpful. Breakfast was very good and worth the money. I thought the room could have been warmer and also that the carpet looked as if it needed cleaned. This is not a complaint.
The staff was friendly and helpful The main dining area had only a buffet and the bar area did not have enough seating. We ended up ordering room service but would have liked a choice from the menu in teh main dining area
for the price I paid it was good value for money, had this been the advertised rate, I would deinately not. while rooms are clean and spacious they are looking tired and bathrooms dated
breakfast evening food of very poor quality
The restaurant was very good. The hotel was miles from the city centre so choice was very limited. The decor - motel feel. It was also very cold.
Nice comfortable room. All on one level, so no stairs to climb
I stayed at the hotel because I was visiting family in nearby Jarrow. I thought the staff were most helpful especially when I arrived close to midnight due to a delayed flight. None what so ever.
Extremely long way out of Sunderland and a very expensive taxi to get there and back the next day. Room was a bit cold. Ironing board very old and needed replacing. Steak was not great. Poor coffee. However, the staff were great and very helpful
Complaints refood and to staff on checkout not responded to,requested reduction of bill beacause of por service,food and accommodationand paid under protest. requested management to call me at home after my return from the funeral we were attending of family member, not done. Evening meals breakfast poor. dirty sinks,cracked bath,bathroom door had Ybeen punched in ,beakfast requests not met,window catches broken,need I go on?
Hotel was cheap and there was lots of parking A wedding was taking place in the hotel (not involving us) and there were lots of very drunk, very loud people running up and down corridors and banging on bedroom doors (including ours) at all hours of the night. I complained about this in the morning and the girl on the counter did nothing to apologise. I'd booked two rooms, for me and my partner and for my brother and his, and I would have expected some kind of discount or compensation by way of money off a future stay by way of an apology for the fact that the four of us got very little sleep.
Excellent internet access in my room.
Staff were very helpful and pleasant - particularly the bar person who scoured the kitchens to find me a newspaper! Checking in - very poor lighting over desk made it difficult - receptionist very good but I do think you need to review the level of lighting she is working with
The fridge and microwave in the room was very useful. I would prefer duvets to blankets.
Friendly staff and comfortable room Nothing
It was clean and the staff were friendly. We loved the place and would definatley stay there again. very clean and very friendly. would recommend a stay there. very central.
Excellent bedroom. We had a microwave,fridge and also crockery and cutlery, for our use. Well decorated and comfortable hotel. An excellent visit. Can't think of any!
absolute comfort during our stay
The hotel was in an excellent location. The staff were friendly, extremely helpful and very welcoming. The room was lovely, clean and spacious.
Home from Home, rooms excellent, staff very friendly and welcoming. this hotel is a must for business traveller, and i shall be going back. Thanks Micheal.
The rooms were well-thought out and very comfortable. When we first arrived we had trouble getting in as the staff were working elsewhere and the door is kept locked. Once inside (thanks to a guest) we were able to contact the staff via the system they have in place with no problem.
The staff were really friendly and the breakfasts were amazing. The double bed was too small for two people.
convenience to town centre
Good Breakfast and friendly Host and Hostess
Friendly easy atmosphere
what didn't I like ? all round excellence towels a bit on the small, thin side but this is a very minor thing
The room was very clean. The staff were polite. The breakfast was excellent I had an attic room. It was quiet but the ceiling was very low. I bumped my head twice
Close to all facilities including seafront and restaurants.
The staff were friendly and the place was very comfortable and clean. We felt welcomed and at home
Very friendly welcome and offers of advice on locality "where to find"
The warm welcome i got from the staff was brilliant. they looked after every moment of my stay. From the minute i parked up outside to my check out .
The homely atmosphere and attention to detail was fantastic.
Spotlessly clean and very friendly hotel in a great location. friendly helpful staff - great wireless internet - great breakfast.
staff were really nice, very accommodating and helpful, even came to collect me from my room to let me know my meal was ready. Couldnt fault the service or the friendliness.
Staff very friendly, room comfortable would use again. Na
Staff were very pleasant, and hotel was good value for money.
Relaxed friendly atmosphere
The beautiful location and building
friendly helpful staff - clean and comfortable room representing good value for money the restaurant menu was unpriced so I did not know how much my meal was until I checked out.
Very friendly, lovely room, breakfast was excellent.
Considering the hotel was currently being refurbished I think we should have been told this when we spoke to hotel staff on the phone. We were the only guests there.
Good breakfast Lack of organisation
The hotel was in a quiet and beautiful village and was good value for money. The bedroom was cosy and bed was extremely comfortable. I intend to stay again in the future
the hotel was fine though rather small . over priced larger hotels in the area are cheaper and have better facilities
My husband and I found the hotel to be nice. Very near the beach which was a nice surprise. Breafast was very good, lovely to have fresh fruit in the morning. The only bad point that we could find was the bath when you pulled the plug out the water came up the shower plug and it smelt awful for quite a while.
We were received in a very friendly & helpful way, 7 the hotel was everything we expected & needed.
The Hotel was warm and clean and close to the centre of the town and the main night life. Everyone was nice and nothing was too much bother.The breakfast was well presented and served with a smile. Nothing
When I booked the hotel on the website, I gave my credit card details for gurantee only as it is clearly written. The hotel people took the money without any words when the guests were supposed to pay either on the arrival or check-out. I can't believe their irresponsible and rude gesture, what if I booked the hotel for some people, and they wouldn't pay me back? Would the hotel take a responsibility? They certainly should change their payment system, or at least ask the guest how they would like to pay if it would be okay to take the money from credit card booking, etc.?
The room was very comfortable also the beds. The breakfast was wonderful, if we stayed any longer would definitly had to refuse and had much smaller portions.
Excellent rooms Landlady lacking in social skills
The landlady was very friendly It was very dark, had a musty smell and the shower was terrible - did not work.
Very welcoming experience Unable to get hot water and could not plug any devices into television such as playstation or dvd player.
Location was good, near all shops, and pubs. Also next to the sea front. Everything was in walking distance. Room was small and outdated, no hot running water for the bath or sink.
beautifull location with sea views , freshly decorated room , spacious and bright,clean , huge king size bed
Friendliness of the staff Location of the hotel, overlooking the sea with a good variety of restaurants within easy walking distance.
Easy to find, Clean and comfy rooms, lovely position on the sea front with good outlook from premier room. Good position for night life which was our only reason for making the trip due to attending a hen party, however not right in the middle of all the noise 2 mins walk away from the main street brilliant location for what we wanted. No bar however not a problem plenty 2 mins away which are open til all hours of morning. Only regret didnt get to sample the breakfast, which was included, due to late one (or should I say early). Another good point check out time 1100 and not 1000am like most other places. n/a
Nice quiet hotel for the area it is in the heater did not work, a tad cold in the room
staff were very friendly and help full we have a 18 month old baby so a big room was nice
Friendly couple that ran the hotel, comfy bed, nice breakfast
friendly - family run no shampoo in shower
I found it comfortable but unexceptional I would not recommend this hotel for weekend stays. A number of drunken and unruly guests
Exactly what you would expect of a b&b for 30 quid a night None
The staff were pleasant and I was left to come and go as was suitable for me, however the shower in my room was stuck on one temperature which was scalding hot! and staff were difficult to find to request a room change - in fact the only time I saw staff was when I checked in and when I checked out. A nice place to stay if you are on a budget.
The single bed in the room was a bit "tired". Matress had seen better days
Breakfasts were really nice and staff nice and friendly. Hotel nicely situated and roomreally comfortable. Shower in room 1 was not very warm
Really friendly, plenty to eat at breakfast which was well presented. Took the dog as they are animal friendly, which was great. Did not mind us bring a chippy in for tea.
The room was large, clean and on the whole acceptable.
Family run and friendly. I have stayed at this hotel a number of times in the last 12 months. It was a good find.
I liked the spacious rooms I did not like the house keeping workers entering my room twice before i was due to vacate it
Breakfast....plenty of everything, well presented. The room was very basic and run down, the bathroom bordered on being dirty. Filthy windows. Nowhere near a factual representation seen on the booking site.
it was situated in the right location the service available was very poor
Breakfast, nice big bed. decor. the paintings were nice. the shower was a bit cold and there was no shower cap/bar of soap.
Sea front location Limited Menu
Not a massive amount Fixtures and fitting were dated and worn
excellent value , entrance and stairs a bit tired , nice staff, excellent clean room and fab breakfast. only downside lift not working that day.
The stay at the hotel was fine, apart from the view from my window which was a demolition, and the fact that there was no reception due to the fact that the antenna was down
fantastically located, rooms where an excellent size! perfect for nights out
everthing was just excellent staying at the rex hotel and the location couldn"t be better,top place
the staff on arrival were excellent. very friendly and could not do enough for you. It was very warm and the breakfast was lovely. The staff were very sweet with my daughter and gave her a lollipop. So she was won over!! Felt it was very much a contractors hotel due to the clientele and the nature of the room set up. But it was last minute so was perfectly serviceable.
near the sea
Friendly, helpful, and efficient staff. Clean hotel. Great breakfast. Noise from club downstairs and surrounding pubs. Area popular for stag and hen parties. Nothing against this but I was running the Great North Run the next day. To be fair however, we were grateful to get a room in the area having left it late to book. So we knew what we were letting ourselves in for. If hadn't been running, might have even joined the fun!
Lovely hotel, friendly helpful staff, clean rooms and excellent breakfast a definite 10/10
Near the seaside Noisy floor, filthy carpets, windows didn't open entirely, neighbourhood looks like a ghost city
Friendly welcome, clean and tidy. Close to the seafront. Good value.
Staff very helpful and friendly. Good breakfast. None
The friendliness of all staff, nothing is a problem for them, lovely clean rooms, and great breakfast. After staying in many other hotels in this area would only ever go back there!