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Easy access, comfortable, nice design features, good breakfast. The electrical outlet and above bed lighting were broken. We ran out of toilet paper and tissue on the second day.
The staff were friendly and helpful. It was nice to have space in the bedroom and a balcony. It was an excellent location. The extra touches were really nice - ie a basket of apples by the elevator. The bathroom was very compact!
Convenient stopover location en route to Zermatt. Good breakfast and clean, basic rooms.
Good, central, quiet location
Everything was neat and clean and modern. The private parking worked well and it is well placed in Visp.
The friendly staffs and the modern facilities and clean room
Offered an early breakfast if we required it No restaurant for dinner
goof value; very clean; little "extras" (e.g. free fruit)
Very close to train station. Nice rooms. Good breakfast. There was no shutter on one of the windows. The street lights were really bright and shined through so it was really hard to sleep.
Very nice family hotel, great country-side location, pool with mountains view, nice breakfast.
Service, local food and wine
I highly recommend this hotel to anyone as it is one of the best in Switzerland. It was very relaxing and the food was just brilliant. The staff are also very friendly and nice and always check on you if you're doing well. It is highly recommended for anyone. Everything was perfect.
The hotel staff made our stay very pleasant. Good breakfast. Near to Zermatt to enjoy Matterhorn views.
The hospitality, swimming pool and excellend food
Desk staff was helpful and the location was convenient to the train station. No air conditioning required windows to be kept open which creates considerable noise.
Close to the station, clean, helpful staff, quiet, very recommended, excellendy wireless internet
Free wifi proximity to the station the staff were nice
Good greeting, nice meal and staff very helpful. Location outstanding - Zermatt and lots of walks.
central location very basic rooms
Nice staff, good comfort, found good solutions for the group. Did not accept credit cards that day (big issue for foreigners). Should have been told in advance. Poor breakfast
Good food, good wines, good mood The separation between the 'cafe-restaurant' and the stair case allows the smoke and smells to reach the rooms.
The friendly and very helpful owners who run the hotel.
Familly ambiance! We got what we payed for. It was just for 2 nights passing trough to Zehr matt
The breakfast was excellent, best bread I've eaten in years. The restaurant was disappointing, standard Swiss pub grub (fondues, roesti etc): tasty and well prepared for the standard price, but certainly not "special".
The personal attention of the hotel owner, who was very keen to ensure that our stay was as perfect as we could have possibly hoped for.
Friendly staff, stone throw away from train station. Can have more options in menu for breakfast
food was good and the view of the mountains very nice didn't know there would be trains running every 15 minutes all night! Beware hotels with Bahnhof in the name
The owners and staff were so friendly and helpful that staying there was a really enjoyable experience. The hotel was super-clean and the food was delicious
Location and the view to the mountains and valley from the room with balcony was amaizing. Breakfast was also very good. Possibility to park a car. Free Internet. Staff very friendly.
Must be one of the best views in Switzerland to wake up to at 1400m above sea level and about 700m above Visp. Very attentive owner made us very welcome.
The staff were very friendly, welcoming and helpful. All rooms have an excellent view and are comfortable and clean. We got the impression from booking.com that the pension had a restaurant. This is not the case - a fact which guests might need to know in advance.
The staff here were wonderful and so hospitable. They gave us many great locations in the area to check-out; Zermatt town and the Matterhorn, Beurgerbad @ Leukenbad thermal baths, spa and wellness centre (awesome slides for family fun!!!). We were only going to stay for 1 night and ended up staying for 3! We would definitely stay here again :) They do not provide soap and shampoo. This was the only negative.
Herr Zimmerman, the owner, is a very dedicated person and helpful in giving good directions about what to see and do in the area. The room walls, bed support and floors were all knotty pine and beautiful with a sense of authenticity. The room had a balcony that looked down on the Visp valley and the mountains beyond. The Pension kastel is in the small village of Zennegen, 1400 meters above sea level. Quiet and lovely area. The breakfast provided was really good with good variety and balance between protein and carbohydrates.