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The hotel was very quiet. Only 1 English speaking tv channel with poor reception so unwatchable. Internet access expensive and very slow. Without a car the hotel is a long way from any other restaurants and require a taxi which was expensive over a week.
easy parking, good location, good wellness the restaurant services seems too rigid
Well-appointed and spacious rooms with cosmopolitan staff.
The design and look of the hotel was very attractive and appealing. The staff was very professional and helpful upon check in and with any questions we had. There was no door on the shower and it lacked a little bit of privacy in that matter, but overall not a big deal
Easy access by car; beautiful countryside location and views; spacious communal areas; very helpful staff; clean/modern look; good breakfast and dinner experience. Unfortunately, we did not have time for the spa, but facilities looked good. Insufficient light inside the wardrobe area, the wardrobe doors block the ceiling lights. Not keen on idea of shower cubicle being part of the main room space, water splashing and some humidity inevitable. Hairdryer significantly below temperature that will dry a lady's hair properly, very time-inefficient, tiring for the arms to spend 4 times the time needed to dry hair - interestingly, the engineer who was asked to check it thought the temperature was good enough!
hotel had just opened and was very well managed. there are no tea making facilities in the room
the room was amazing..i loved the red shower box! the Spa is good too..the small pond outside and the view..it was all beautiful!! none
it was wonderfull, I wold like to come again
Very nice hotel. Very new and stylish. Nice SPA and good breakfast. Breakfast vrey expensive! 16€ :-(
Cleanness, comfort and furniture of the rooms. Saunas and Spa. Kindness of the staff. Distance from the city.
The hotel and our room were really lovely. It was very quiet when we were there in mid-May and seemed to be used mainly as a business hotel. The breakfast was very good indeed and had everything from cereals, smoked salmon, fruits, breads, cheeses etc. You could have heard a pin drop in the room as it was so quiet. There were no tea/coffee or kettle facilities in the room. The hotel smelt quite strongly of smoke as its permitted in most hotels and their open areas, but in the room this wasn't a problem. The breakfast area is a non smoking area thank goodness. Surprisingly smoking isn't banned in public places in Austria like the UK.
Good reception, newly modernized with great taste, very nice breakfast, centrally located. Some parking was available on site. Caters to business travellers and city visitors who will pay for quality.
Serviciile foarte bune, amplasarea direct in centrul minunatului orasel.
The staff was very freindly, timely and of very high standing. The atmosphere is very business, but at the same time cozy, confortable and welcoming.
Hottel staff are realy excellent and helpfull! Food was also excellent. The bar is great and it is very nice to have a drink with friends!
Great location, near to city centre , buses, railway station etc... Very smart modern hotel
great breakfast selection.very nice room.
in the internet looks good
Location; friendly, helpful staff Card key entry to car park and hotel at night - no staff on duty at night.
Close to the lake and bus stop, good stuff, breakfast, rooms, wi-fi, free bicycles, free parking. Very noisy at night because it stays at a crossroads and 100m from the railroad. It seems that trains go through the room.
Proximity to the lake; friendly staff. The motorway and railway behind are a little noisy, but not too bad
an excellent sized room with great facilities only served breakfast,did not serve dinner or lunch.
beauitiful and highly styled modern rooms, nice staff. no private beach; breakfast rather ordinary; breakfast room simple; not suiable for families. no lounge. Overpriced.
Room wasn't air-conditioned but was located on the sunny side so it was way too hot there.
The staff (family of owner) was very polite and ready to assits with any detail request. Had the upscale room which is very large and comfortable. Breakfast is in a pleasant large room and quite complete.
You must stay at least one night to feel the charme! It is the money worth! Do not take the cheapest room! The location is ideal in the summer time!
everything is a perfect,briliant,top of the world....best... Nothing ......everything is a perfect...see you soon again..
staff and location
The atmosfeer, quality of finishing works and the commitment of staff for services Restaurant within the schloss with no ala cart, but menu only
everything, specialy comfor and luxury style.Bathroom is like from the dream.
the best hotel i ever visited in my honeymoon trip in Europe :) the room service at that time was a bit slow but it's not a big deal with me.
Professionalism in all. Spa, architecture, employees, the nature - it is excellent.
outstanding staff, location on lake, large modern rooms no
exellent hotel in every way everything was top notch
friendly staff, luxury rooms, great food, great spa, excellent location. Great place to stay.
An excelent experience...everything was excelent. I was very impressed about this location no
the staff is so polite and helpful,the location on the lake is perfect
Nice position close to the lake I had to wait almost one hour before I was allowed to go inside the room. There was nobody at the reception and I had to phone at least 5 times
Nice room(i received an upgrade also).Decent breakfast(great variety of bread) The room was a little bit cold
location was excellent
Everything was perfect! The staff, the location, the huge room, the view we had from the balcony. Strongly reccomended.
It was a spacious, comfortable appartment for four people. It was very clean. It was good value for money. It was ideal for a family. The breakfast was very average, apart from the Brotchen. The swimming pool is tiny. It is not for smimming but more for paddling.
Lake view, spa, excellent staff, nice breakfast
This hotel is so excellent that I recommend everybody if they have time to spend on them,to go by apsolutly
Nice place by the lake. Sauna & In door pool well maintain and nice beach by the lake. Nice, kind and friendly staff There is no room service or daily cleaning of the room, replacement of towels, etc. It is like renting an apartment with kitchen in this complex by lake. It looks more sport hotel/budget hotel than luxury spa/relax
Nothing. Few rooms have lake view, most of them dont. Internet connection very slow. Extra charge for electricity.
Nice location, right in the middle of the city and yet discreet enough. Amazing views from the rooms from the 6th floor refurbished rooms.Peaceful location - good for gamilies I felt some of the hotel reception staff did not know much about the local area or not willing to share it with us
excellent staff - helpful and friendly parking is a bit difficult but staff due to city center location but staff is there to help
Hotel staff extremely friendly & helpful. It would have been great if the air conditioner was equipped in the room since it was very hot and there was no breeze coming from outside on the day we stayed.
It was right on a main street and very close to the train station. It wasn't expensive at all and the room was clean. For someone who is a light sleeper, the rooms facing the street might be too noisy but the rooms on the other side shouldn't be a problem.
Not a lot. Lack of a restaurant in a four star hotel and it was up two flights of stairs and lack of adequate parking. The parking was not secure as it was id available on the busy road.
The whole atmosphere of the hotel looks friendly.
The hotel staff were super friendly and very accomondating.
Very good location, good service, clean and confortable
Location and transport comminications within region. Relaxed atmosphere and friendleness of staff. Large well appointed room. Nourishing breakfast.
The room was excellent and despite being centrally located I was not aware of any outside noise so well insulated.
Bed was rock hard, manager and staff were rude and unhelpful. Room was tiny, but clean No public transportation near-by, no restaurants with smoke-free sections, many businesses out-of business in the area and hotel was across the street from two bars and very noisy!!!
good size rooms for the suite. The breakfast was wonderful and so was the breakfast staff the beds were very uncomfortable. Access with luggage was difficult and front desk not friendly enough
Very polite and helpful staff Breakfast food/fresh fruit could have been better
Convenient location with parking close by and good restaurants and shops. The hotel staff very efficient with helpful, accurate recommendation on restaurants. Comfortable, clean rooms. Excellent breakfast The noise from the street was loud in early morning hours, probably garbabe pick up trucks. In general hotel facility is dated with old hallway carpet and the bathroom, although very clean, wants a bit of updating. The hotel reception is not at ground level but on upper level of the building.
It was unique The room was much to hot. I would have liked a bigger window it felt a bit enclosed.
Simply the best!
Location and parking, pleasant stuff It was too hot in the room
The service in the hotel (by staff) was the best I have ever experienced. They went out of there way to do everything to help us.
Absolutely wonderful! We shall return; None
The town is extraordinary, beautiful and clean, its history is impressive, the lake was also magnificant, and the hotel...is astonished: furniture, food, location...everything was beautiful! Congratulations!
Vey beautiful decorated hotel and rooms,very large room Small size and old model tv in the room.
Clean and friendly, very good breckfast and spa. Very noisy and very hot. Right on main road and very difficult to sleep.
Great staff, beautiful position in Velden (next to the Woerthersee lake and shopping-center) clean room but in the first week of August 2009 the breakfast is normal not "imperial"
Room was big enough, we did enjoyed the classic furniture, and the bath design which was almost new but still mantained the former design. The hotel is not what we expected to be, the bathroom wasn't cleaned, there was a used soap on the shower.
The location,staff,breakfast,the comfort of the room. Sometimes it was a bit noisy due to motocyclists in the area.
The hotel is really nice, the location is amazing, the price-quality ratio is at the highest (at Velden). Always stay there when going to Velden. Highly recommend!
Large space in the apartment
Staff were really friendly, helpful and professional. Typical Austrian Hotel. Very high standard of cleaniness. Although decorations slightly dated Hotel very charming. Had use of bicycles which was very good. There was no air conditioning in our room which was in the roof and it was so hot it made us really uncomfortable.
Beautiful landscape, very helpful staff including the Restaurant staff.
They really tried to provide convenience in many aspects and it was very well ordered. The atmosphere was a bit old but I did not have any problem with that.
Furniture, carpet, decoration is old fashioned.
helpfull friendly staff to far from town
Excellent facilities with pool, very comfortable rooms, great breakfast with a large selection of different foods. Staff were kind and friendly.
Peacefull location Slightly dated decor and no residents ! Restaurant situated away from main hotel.
The pictures were a bit misleading -- nowhere on the property can you sit outside and have the lake in the background but the location was excellent -- close to the downtown, Minimundus, etc. No
I am more than pleased with my stay and it was more then I expected. Miss Katia at the reception was more than pleasant, even familiar. Welcome drink, polite and friendly staff, eastern chocolate eggs...Breakfast very good, wide variaty of home made cutleries, Food in the restaurant was exceptional - gourmet, deer cotlet,quality wine and beer; waiters - simpy great! Quitness, pillow and madrace was superb, I slept like a baby, sauna, swimming pool super. Decoration is from 70s, but it doesn't matter. So, my wife, two kids and I simply enjoyed every minute. Nothing.
Breakfast. -Room was not really comfortable (forniture). Quite far from Velden center. Sevice very timely for opening gate.
Proximity to Wörthersee. - By entering the room one wouldn't normally expect two stairs leading down - You have to go through the smoking section in the dining area to land at the non-smoking part.
very clean hotel. breakfast is excellent. sauna and jacuzzi are perfect. near to wörthersee by car. the wellness section is closed at the morning
the place is very relaxing and beautiful, surrounding by a woderful landscape. At the same time the hotel is provided by all you need for your wellness.
Friendly staff spotless rooms and faci;ities.
Location, cleanliness and friendliness of staff - a pleasant visit
Breakfast was generous. various dishes/choices. The place is quiet and beds comfortable.
clean and comfort room,excellent buffet
comfortable and clean rooms, seaside, very pleasant staff, plentiful breakfast!!! nothing, everything was perfect
Good location, friendly service with a smile, excellent value. Nothing
Velden City center 2,8 km, by car: 5 minutes. The hotel similars a family pension, not a hotel feeling, but not wrong. As a pension is too expensive.
We enjoyed the whole experience. The hotel staff could not do enough to help us. The location was fantastic with great views over the Worthersee and a short trip from major attractions. I was there for Ironman Austria and it was an ideal base on the bike course. On the morning of the race the Hotel made us breakfast at 4 A.M. We will be going back to explore the area further.
the location, the view, the wonderful welcome of the owners.
Great hotel with a breakfast second to none. The staff and room were of a high standard and if you are looking for a "wellness" hotel this one is worthy of consideration.
Very closed to Wörthersee and the mountains around. Lots of things to do/see all the times. Opening Hours of the Wellness/Spa could be longer. This is a wellness Hotels and as such the Wellness should be available for Hotely Guests in the early morning and late night as well. Several people like to take a Spa in the early morning just right before the Breakfast. Also: Hotel Management may like to consider about Family Travelers. Wellness/Spa should be open for little guests sometimes during the day. I.E. a "Happy Hour" between 1pm and 3pm would be welcomed by Families when kids could enjoy the sauna world as well. Or some kind of kindergarten space for the Children would be lovely.
Most everything: room, restaurant (and food), lobby, staff, location, the owners... heated pool was outside the hotel
The design is nice, waiter at breakfast very polite, the room big enough. We were not very welcomed at the hotel. We have arrived too late, although we have pointed it in our reservation. After a very long trip, being very tired the woman at arrival told us to go home, we shouldn't stay at her hotel, because we have arrived too late.
Parking facility The breakfast was simple for a 4 star. Waiting staff did not provide correct information. We had an impression from checking booking.com that there was an indoor and outdoor pool, but in fact you had to go outside to the closed outdoor area, which was not good in the cold with a child. I informed the reception staff about these issues. Spa was too simple.
The location is lovely and the fully body massage is to be recommended, it was very relaxing There is little menu choice in the restaurant on Monday night, a set meal is on offer, but there are no vegetarian options, which is strange for a health resort hotel (after some discussion we were offered vegetarian pizza).
The view was awesome, and the staff was great. Confusion over price per person vice per room.
It was great The only problem was the Televison did not work on the first night, I notified the reception desk of the problem and said they would notify the maint. personnel. However the following night it still was'nt fixed.
A clean and well designed hotel resort, offering all kinds of ammenities you might need and expect for a great time away from home. Especially the customerorientedness of the hotel staff is worth an extra remark as they are really striving to make you enjoy your stay. Everything was excellent, a must stay when you are in the region
nice view , good and reluxing mood and good price! Recommend you to reserve a lake-side rooms.
Perhaps, this is the best 4* hotel in Poertschach. Staff is very kind. Breakfast in lake-view open-air restaurant is excellent. The hotel has its own tidy beach. Hotel's spa is rather spacious.
Lot's of facilities for children, including mini-club, nice place, big pool with the water from the nearby river. Too noisy - works on the territory started every day at 8 in the morning, so we couldn't sleep. we were in June and it was unbelivable hot in the rooms and no air-conditions. No elevators, so you have to take everything yourself till the 3-rd floor. Highly recommend everyine not to take full-board as the meals in the hotel's restaurants are poor, better to go to the nearby restaurants, that are cheaper and better. No doctors in the hotel - taking into account that everyone arrives with small children - that's unforgivable. Mini-club for children on week-ends works only till 2 p.m. What are you supposed to do all the rest time of the day????
everything - could not fault a thing. Staff were excellent, cleanliness was superb & the position of the hotel in Velden was great for getting about. absolutely nothing
very good hotel, great balcony overlooking the street, freindly staff and good food..
Bed linens were exquisite and bathroom was outstanding quality
Nice location. Sauna. Breakfast. Single use rooms to small.
Using it as a base to attend Ironman Austria in Klagenfurt which is only 20 mins away by road. Very good choice of restaurants and the hotel's was one of the best. Very clean, very polite and helpful staff Car park at the rear is open to both hotel guests and the public which, during the summer with the need to keep windows open, made it noisy at times especially at night for rooms facing the car park.
location and comfort
hotel post wrann was very welcoming and clean hotel and was situated brillantley for my needs no
The room was excellent, clean and nice and comfortable, the staff is friendly. The kitchen is excellent, good food and wines.They have a Michelin stars too. A bit close to the main rood and the weekend was noisy.
The hospitality Lack of balconies
it's a very quite hotel, clean and confortable, near highgways as well as the city center. good for one/two nights. good meal and breakfast smell of fried stuff in the restaurant and stairway. electric plugs and lightning in the room was not good
Very helpful reception staff who had no problems about ringing the airport to find out if my flight would be OK.
Warm welcome, very helpful staff (who spoke great English!), clean room, modern bathrom, and great breakfast.
Service and courtesy
Clean. Good food at reasonable prices. Helpful staff.
Calm place, good staff
It was a very nice stay and the staff so kind
The stuff were very kind und friendly. Eazy to access city-center. nothing.
Oliver was very helpful, with his knowledge of the town and our onward journey. The hotel is located within a stones throw of the town centre.
The owner, Oliver, was very welcoming and helpful. The room was small, but very clean. The room was small.
The hotel was close to all main attractions, restaurants, station and main city square. It was friendly and welcoming, and the manager spoke excellent English.
There was an absolute star on the front desk. He was friendly and professional, spoke English for us, and gave us ideas for what to do in the Klagenfurt. He liked his work and knew his city. I apologise for not knowing his name. Good breakfast, also with friendly service. The hotel is very central, a couple of minutes walk from the Lindwurm. By itself, the hotel is fine but it was the staff that made it noteworthy - well done. The ensuite was small but everything you need is there.
The owners were very helpful and attentive. Very close to town centre. Supermarket round the corner. Large room.
The manager, who appeared to run the hotel solo, was charming, helpful, and informative. There was everything that one needed and nothing extraneous. We were made to feel most welcome and I was particularly grateful for the peace and comfort (and extra tea!), since I had the misfortune to suffer a classic migraine while there. Coming and going at awkward hours was also made effortless. He was also bi-lingual - so we could be lazy linguistically! I have added Culture as a category for this hotel, because Klagenfurt has a beautiful theatre and a remarkably dynamic programme of excellent opera, musicals etc.for which we travelled from France!.
Thank you for a fantastic room for four nights! We will come back!
Great location with extremely helpful and friendly hotel owners who attended to our every need and requirement.I would recommend this hotel to anyone wishing to stay in Klagenfurt.