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The fact that the hotel is near the Highway and easy to find was very helpful for us. The 5 minute(Graz direction) mall is very handy as well If you need to do shopping. My friend received a room with a door leading another room. They panicked at first but the staff was kind and locked that door.
Flot og dejligt hotel med meget fine værelser. Smilende og hjælpsomt perosnale. I Restaurenten var der meget god service og god mad til meget rimelige priser. Nej
Room equipment, breakfast was very good, position near the highway is ideal. Payment for Wifi and TV is really not a standard and it's reason why I'll not use this hotel next time. Personal also need from me some voucher for free parking.
Easy parking. Good room. Expensive breakfast
confort, location near the sport center, close to the highway, sculpture park near by the parking procesure . each time coming back from the city, a new parking card had to be picked from the reception
Simply a good hotel, perfectly close to Graz Airport. Ideal if you have an early flight. Breakfast doesn't start before 06:30h, I would have expected that they would anticipate on the fact that their location is perfect for early flight passengers...
Good place to sleep while traveling to Croatia for example.
Proximity to the airport, accessibility, flexibility of the personnel, fast food and beverage service. Booking system. Booked it 3 times (on line/ no fixed confirmation due to special request made and over phone with personnel- still no reservation confirmed before arrival and at the desk due to unskilled personnel). Wellcome and check in/ too cumbersome- form signing should not be necessary if credit card and documents presented.
Very convenient to the airport...great staff.
location,staff very friendly, cleanliness ,parking , restaurant very nice, breakfast very good, good price, everything was ok..I will come back !
Very good hotel, professional and kind staff,good breakfast, delisious restaurant.I would like to come again next time.
very nice country hotel,
I really liked the restaurant, with nice dishes and very fair prices. The room was clinically clean, yet with a warm feeling. We got a ours in the back house, with a balcony and a view of the Alps in the background. Inner parking, even with a place under roof to put my motorcycle. Great, great place to stay, for not much money. And only a minute drive from the highway. And the breakfast was also well more than worthy the 6 euros they ask for it. Errr... well, nothing really. Every key aspect for me (cleanness, price, food, location, garage, friendliness) was more than covered.
Good access to Highway and Shopping! Well keep Hotel and grounds.
Everything. Resturant was great. Overall very enjoyable
very nice location, in the middle of tipycal austrian community
the restaurant was very good,and it was very clean nowhere to lounge ,other than the room.
Pleasant and helpful staff, very good conditions - geed ratio ' value:money ' No
the staff were friendly, the breakfast was a complete smorgasboard and the gummy bears at reception will be everlasting memories. The location is really handy to the Old Town of Graz and ahs many transport options to get you around, though walking was a sure way to take in the atmotsphere of Graz the room was a little small for space though realistically it is somewhere where you sleep and ensures you get out and about!
The breakfast was excellent. Staff friendly and helpful. It was too hot in our room, and too noisy if we opened the balcony door.
Breakfast is very good, nice design to public space, good transport connections. Surprised that the hotel has a 4 star rating. The hotel the room is very small, no adequate space to hang clothing. Poor bathroom layout not really a bathroom but two small compartments, hand basin in the room, , a glass wall for the shower compartment not very good idea, nice fittings but no space. Poor level of in room entertainment equipment, cheap TV, DVD player, not much choice of international satellite channels. Only one pc with internet connection in public area. Poor wi-fi connections in rooms. Background ‘chill out music’ played all the time in the public space and too loud. Staff did not know about public transport links, i.e. no train time tables. Hotel is next door to a sex cinama/club
no privacy in the shower, washbasin in the room, no fridge, too much noise from outside during the night, poor wireless connection
We were very satisfied, everything was excellent, great location, varied breakfast, clean room. I can only recommend the hotel.
Better in reality than on the website
Interesting, modern hotel a few steps from the main train station and street cars to everywhere in town. Nothing bad
design, furnitures, breakfast
the hotel was lovely, the shower was very cool!
Hotel is nice, very clean. Interior is interesting, nice design. It's a great place to stay for a day or two. Didn't eat breakfast, because it was a bit expensive, but it looked nice :) Shower with a glass wall looking into bedrom can be a bit awkward, also there are no closets in hotel, so i gues it's not convenient for a longer stay. Haven't used sauna, just peeked into it and it looked a bit weird, small.
Nice clean, modern room with good location. Fast and friendly reception. No everything was perfect!
Everything was ok... ...only in the room on the 2nd floor were bathroom cosmetics missing (compared to the room on the 3rd floor).
location and value gym is i useful. Better not to have one than such a poorléy equipped one.
Really Quiet. Didn't hear a sound all night. The rooms are very spacious. Air Con appears to be turned off in the winter - just blows out air - but one can open the windows wide if necessary (in my room anyway).
good location in centre
everyone was friendly and helpful. Reception staff ready to greet and say hello
Excellent location in regards to sites to see. Only a 5-10 minute walk to get into the old city and the castle. Very clean and modern hotel. Staff did not record the proper room for our wake up call, and so we woke up 25 minutes before our train left. Breakfast was the standard 11 Euro a day, but was a better breakfast than many hotels in Europe have.
wi-fi connection, room size and hotel location The breakfast was too expansive and poor. The only phone call we made from the room, was a local phone call and it came out 11 euros for 4 minutes. I find that very expansive.
Parking, breakfast,easy access, nice bedding
Convenient access when arriving by car. Underground parking garage on site. Nice breakfast. Walking distance to old town. Uncomfortable beds with cheap bedding. (some kind of polyester?) Our room was facing the Lendplatz, and it was very disturbing during the night.
Good location, good price. The rooms not clean and the staff.
The location was good, just a few minutes from the Altstadt. Breakfast was ok, although a bit overcrowded (including the staff)! We had a double room and a single one. The double was quite large and confortable. The main building has no wireless connection to the internet, although they say that the wi-fi is everywhere in the hotel. The single rooms are a bit old and they look like they really need some much welcomed refurbishment. The biggest issue i had with this hotel was the noise made by the cleaning crew!! At 7 in the morning they started to do the cleaning! It was unbareble!
Room was specioius and staff good
Atmosphere, design, the restaurant and services, the breakfast, the position. Big rooms, well furnitured, quiet. Cleaning services in the room.
The location to the old city, the friendliness and professionalism of the staff, the personal touches, the size of the room and the amenities I would suggest that the hot breakfast items in the buffet be put on warming trays to kep the food hot
very nice hotel, good position, rooms well refurbished. 4-star hotel!
Nice hotel, polite staff, good location, well furnished rooms; it was a good choice, to visit this hotel
It is excelently placed in Graz, very clean and well maintained and organized, pleasant staff. Gives very good value for a very reasonable price. Hotel own parking available close by and OK price.
It was my 3rd stay and I liked it very much, as before. Especially nice the Ernst Fuchs Bar, which is famous for good cocktails and a cosy refuge for smokers.
lot of space, no crowd, availability and silent
I really loved the atmosphere in hotel and really kind an helpful staff. Room is very nice big and really clean. Breakfast is very rich with different kinds of food, for all tastes. I especially enjoyed dinners at "Winter Garten" restaurant with delicious food and really nice piano music playing in the background. You should visit the hotel coffee house, where you can taste the very best of hotel made cakes such as "Erzherzog-Johann-Torte" and "Wanda, Sacher-Masoch Torte" and many others really great dessert and coffee. I also recommend that you visit "Ernst Fuchs Bar" in the evenings where you can enjoy in various delicious cocktails and drinks, made and served by really nice staff. I'll be definetly back again and again.
Great location, great staff Bed was too soft/old. We were in a double room and one bed was worse than the other.
Restaurant,Bar, smoking allowed Late check-in
Very Central, excellent for short break
Excellent location, huge room, decoration. A little bit too hot in the room.
I stayed in the Admiral Suite this time (my second visit to this hotel) as I wanted to have the extra luxury at a reasonable price. It was indeed all I expected and more.
Excellent internet access. Clean, modern facilities. Minor details. Toilet too high, shower splash guard too small.
Efficient staff, friendly and courteous. the rooms are clean, comfortable and pleasant I would like to see alternative dining facilities
Available late check-out
The room was really nice. A good breakfast. Staff were good. A really nice place to stay. No - it was all good. Maybe a little pricey, but maybe all the hotels in the area of that standard cost that much.
The hotel was very nice and food was good value for money. very contemporary and new!. The only refreshments that were provided in the room were the ones they were selling and very expensive too!
I liked the location, the friendly though professionist staff, the cleanliness of the room, the relaxing bed, perfect three stars hotel it's just a suggestion - to add more English channels on TV
The hotel staffs were really kind. Breakfast was good. Nothing really.
Very comfortable, good price, good location, great breakfast etc. There are lots of things to like about the hotel but the thing that set it apart for me was the range of services included in the price: international calls, car parking, wifi and minibar.
politeness of hotel staff; central location in town.
Staff was extremely helpful and friendly. One of the best breakfasts we have had during our entire holiday - loved their pancakes!
Convenience of hotel location to city centre, excellent breakfast service with friendly and attentive staff. Receptionists very friendly and helpful. Did not appreciate the barman using his hands to place ice in the glass. The Speisesaal restaurant menu choice was poor which was more akin to a cafe/bistro. No consistency in the volume of alcohol in a 'measure'. Room very good but foam mattresses and soft pillows did not always result in a good nights sleep.
Location No ironing board and quoted €8 to iron a shirt
The location as well as the comfort of the hotel must claim the throne. Nothing in particular save a breakfast price (€15 per person), which one may justifially consider to be a day-light robbery.
Perfect location and the room was very comfortable and quiet. Easy walk into the town. Although the Dining Room had a strong jugendstil feel, and hotel rooms had a slight air of the period, the entrance hall and the more cafe room at the front had no period feel at all and detracted from the hotel's advertised script.
the staff are very friendly. the location is perfect.
Clean, Large room, Light, Quiet, Good Breakfast, Comfortable Bed
This is one of the nicest hotels I have ever stayed in. The location was ideal for our purposes. Within walking distance of all the sites in Graz
Great staff/personal service Slightly limited facilities
Friendly and helpful staff. Great leisure facilities.
Modern rooms, good breakfast, free cable internet connection in room. No reception 24h/day, no wi-fi in room, no easy to find out
fantastic! Naked old guys in the sauna...not good!
Nice and clean room, comfortable and quiet hotel, polite staff, free parking, reasonable wi-fi internet It's unusual recepion staff to be unavailable from 10 p.m. in such hotel category. TV channels in German only
Spa Must be signs in English...is everything in Deutch...
Very good breakfast, free parking space, good position if you are with car (near shopping centers and 5km from the center). Room was comfort, new and corresponds to pictures on the web. Very nice Spa, nice small indoor pool, it was like our private pool, nobody else was there. We had fast internet in the room. bar is not expensive. Excellent value for money. There is no night shift at the reception, we did not need it, but for this quality of hotel it is a little bit strange.
The warm welcome with the readiness to help. The breakfast was indeed very good as was the service. The hotel was clean and we found it to be a decent location. We have no complaints whatsoever.
All the staff were polite and good humoured. The room was kept spotlessly clean. The location is peaceful and within easy reach of both the airport and the city. Cost of a taxi from the Hauptbahnhof to the hotel was €15. If you go by bus, it takes about 15mins and is within the Graz zone 101 (€9.20 for a weeks season ticket). You can also take the GKB train to either Graz Strassgang or Webling. However, if you want the exercise, you can walk there in 45mins. There are a couple of good places to eat in the village.
I liked the facilities of the hotel. Swimming pool and Sauna, everything really clean and modern. Lots of space in the room. The only complain is that the restaurant wasn't open on Sunday evening for dinner, but nevertheless it was a great experience and would recommend this place to any friend.
Very good breakfast. Has a very nice pool & sauna.
Convenient location. Comfortable room and great bathroom too. Superb breakfast buffet. Would stay there again.
Central location walking distance everywhere in town. No internet in rooms, not even for pay. Breakfast expensive and it's better to go outside and enjoy in one of the many cafes. If you travel with a family there are no connecting rooms. Mini bar poorly stocked but there is one tap of beer in the lobby area. Hotel is not providing garage space for the car and I ended up paying public parking - expensive. My advise is to pick another place outside town
I very much enjoyed the morning breakfast buffet although it is a little bit on the pricey side.
friendliness Beds - and pillows
Great location across from the train station. Very clean, nice modern & comfortable rooms. Great value for the price.
very easy to reach from train station; excellent breakfast; friendly staff; very comfortable all good
It was very comfortable, and we were happy with the large room. The bathroom was excellent. The transport links to the centro were wonderfull. Hotel is directly accross from the main train station, and the trams leave from there. The hotel doesnt have a lot of atmosphere, but we would return there in spite of it.
Modern facilities. Cleanliness. Heating controls
Good service, nice staff, perfect rooms Chargable Wi-Fi
Good size room, nice decoration, very friendly staff
quite, easy access to train Transients from the train station.
Location, design, clean,we got an upgrade to a room with kitchen and massive fridge. 24 hr bar and swimmingpool !! View from the balcony
Art and design were everywhere even in the stairs to the garage, in the swimming pool... No complaints
A very nice hotel in excellent central location in Graz! the staff was very friendly and competent! The room was nice! just a minor detail, but the minibar contained eristoff vodka, which seemed a little out of place as such a low qualitiy vodka should not be offered in a higher quality hotel!
Everything!! The best hotel i've been in my life!
Spacious room, excellent breakfast (freshly cut fruit every morning), the hotel is light / modern, easy access parking garage, good room facilities / accessories The area wasn't the most appealing - a ten minute walk to the city centre.
The Staff.. Yes, the construction outside was too noisy...
Smart, modern looks. Staff were very friendly indeed- allowed an early check-in. Slightly out of town but not really a problem.
The hotel staff were incredible--they could not have been nicer, or more hospitable. The room was very spacious and clean. All of the facilities are always available and the breakfast buffet was excellent. The hotel's design is very interesting, but its usability suffers for the sake of its aesthetics. The keys to the rooms are attached to rather large acrylic blocks, so many guests left their keys with the reception. I saw a guest walk into a glass wall that separates the elevators from the door. Also, the doors to the rooms have door knobs that do not turn, and we had difficulty getting into our room. Of course, our time spent at the hotel bar may have contributed to our difficulty. All in all, a small price to pay I suppose.
It was all good! All the basics were right. On top of that, it's funky and different, so much better than a carbon copy of every other hotel! Breakfast was excellent, the room was excellent, the staff were very helpful (this included recommending a restaurant when our first choice was fully booked, then ringing up and reserving us a table!) The bed was wonderful. The pool looked great but we didn't get chance to use it...Overall I would say this was a terrific stay, one of the best hotels ever. Parking seemed a bit expensive...10 Euros a day...but it was secure/underground.
Cleaniness, bathroom Staff, location, breakfast
Very good location, almost in the city centre. Hotel has an excellent atmosphere, very friendly and helpfull staff, nice and large rooms. Although the hotel is in the city, the location is very quiet. Good breakfast ! Price / quality ratio very much OK. No wireless internet connection
Excellent location, professional and friendly staff.
Friendly, helpful staff and excellent location
good staff service and breakfast hotel computer was old and did not function most of the time
Staff was extremely helpful and friendly. Everything was great
Very kind staffs who can tell what you need about Graz.
wonderfull location, big and good designed rooms, friendly stuff Parking garage is to fare from hotel and charged add.
The whole trip was a blast. This hotel and city was not an exception!
excellent breakfast, good location to walk the city The reception closes very early, and never seems to be available. When you ask questions, they are very uninterested for a 4 star hotel. I also did not find the rooms reflected the brochures whatsoever. It is not a design hotel, and the rooms resemble a bed and breakfast by canadian standards. Save your money and go elsewhere
room was big, bathroom was huge, silence in neighbourhood, location - in the very centre of the city the parking place it's about 500 m away
This was the best hotel in which I stayed for the entire time I was away in Europe for six weeks. The staff were incredibly attentive, and responded quickly to our every request/need. It seemed that nothing was too much trouble. The breakfast was well worth the money. I would say amazing! No it was just fantastic and I would recomment this hotel to anyone who was travelling and staying in Graz!
The overall impression is good, decorations are unique. the sanity is clean and people are helpful. Location is sound. Free WiFi is provided. No
Good location. Great wintergarden serving as a breakfast room. Difficult getting suitcases to the room with many steps and doors to negotiate.
Being charged 34euros for breakfast on top of the room rate means i will not stay at this hotel agian! Total rip off, sorry to say.
My Wife And I Had A Great Stay With You In Graz. We Will Recommend To Many. Love Your Staff. Keep Doing What Your Doing. Great Work.
Very pleasant and efficient staff. Excellent 'computerised' car park facility! Perfect position for city centre and noise not an issue. The original artworks and period furnishings reflect the ambience of Austria so well - a well balanced blend of modern facilities with traditional appeal. Well done, would definitely stay again.
I appreciated the most the appropriate attitude of the personnel in the front desk ! Very helpfull, good communication skills, great english ! I stayed in a room at the first floor who's windows were facing the main street. Apart from the thick, opaque curtains they did'nt had translucent ones as well, therefore during the day you could not have natural light into the room . If you were to open the curtains the people from the street would have seen everything in the room, consequently you were forced to keep them closed.
Location, staff, room, the whole hotel as a concept nothing, it was as I expected
Everything! My next trip to Europe will be based around coming back to this hotel for as long as possible! You won't find better value for money. The staff are amazing and the hotel beyond compare!
The staff were very welcoming and always most helpful
Excellent facilities; very large room well furnished; personal touches such as welcome card, complimentary welcome bottles of water; free wifi for laptop; friendly, helpful staff. Could not figure out how to use free wifi for iPhone. Euro 17.00 for breakfast is a tad pricey.
The room was absolutely huge, well equipped and clean.
Free parking, code based self service for keys Room was declared as a non smoker's, but did smell heavily of stale smoke; Room was not cleaned properly, ie there was perishable foodstuff in the cupboard left by the previous occupant. I was denied any discount on this.
Spacious apartments with air conditioning. Cleanliness of the facilities. I was ill and half-dehydrated during a hot-summer, so it helped to have an air-conditioned place for the recovery. Apartment has a full kitchen. Additional details that were not provided but would help to have were a microwave-oven and a toaster.
The service was fantastic, breakfast great, room beautiful, really quiet, pillows and linen stunning, little touches that made it great !! - thank you ! great hotel parking, information given to us regarding the town. Couldnt have asked for more ! Only the fact that it was so hot - but there was a fan in the room. Air con would have been good but it was an unusual heat wave !
The fruit-juicies at the breakfast, watered, poor.
Friendly staff. Easy parking. Room was on a noisy street and it was too hot to keep the window closed
Very kind staff It was an hot day of summer time and there was no conditioned air working and no frigobar
Quality of the room (new section of the building). Service
friendliness of staff, ease of access, no hassle whatsoever fruit juices served during breakfast were heavily diluted with water
It's central location, helpful staff, clean comfortable rooms Did not have facilities for lunch and dinner
Excellent breakfast and pleasant environment AC did not function very well but the weather was extremely hot and humid, Parking was charged at Eur 12/night and should be part of the service.
2 single beds instead of 1 queen or king.