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I only stayed one night, prior to a cruise - the hotel offered all we needed, easily located, good meal, etc. Not applicable
The quality of the room i stayed in was superb. Hi-tech, comfortably, safe. The area is going through major development. It will have a great mix of modern and rustic scenary. The harbor is a great place to hang out, eat, drink. The town center is a beautiful place to eat shop. My stay was very relaxing, and served as a great base.
The service from the Hotel personnel was excellent None
Location if doing a cruise could not be beaten. It is also handy to buses, cafes etc. Nothing we didnt like
We stayed there one night to yoin a Cost Cruis ship, location perfect.
Helpful and professional staff, position, new structure and environment. It only miss a sauna...
Close to Costa Cruises Departures.
Confortable room Very slow check-in/out
The hotel is in a very nice place near to the sea. They should have internet point.
It was very nice and the staff was excellent and very helpful. Nothing to complain about, everything was fine.
Big and comfortable rooms. Sea view. Central location. Classic style.
the room and the location Poor breakfast service as slow at refilling food and beverages and rude when advised of everything running out. This was a particularly busy weekend which could be why.
Staff were helpfull and freindly Cleanliness of the rooms were very very bad. The rooms and the beds had very bad smell.
Room releatively clean Bad lighting and unfresh smell
We were able to purchase a bottle of wine at the pool bar and take it to our room. The sound of the sea was great when we were getting ready to sleep. The room was very large and well decorated
Good location fronting the beach, easy access, very central
Parking, absence of noise By far the most expensive hotel out of three on this trip to Italy and by far the least value for money from these three
Localization I arrived at 23h00 and there was no room service/bar open.
Excellent location.This hotel is 4 star rated which I don't think so by irish standards , Friendly staff. Free wifi which was great. It is too expensive .135 euros per night We did not have a sea view the bathroom was small and there was very little space around sink and no shelves for cosmetics .Breakfast was only fair although the cold eggs were nice
The reception staff were very kind and helpful. The room service staff was not happy when I forget to mention the milk to my caffee and he had to come back twice.
Location , beach, parking, room, see view, staff, breakfast. Restaurant - exellent food but too expensive for the beach hotel. Hotel is a little bit far from Savona city center and port. No food available after 4 P.M. Many wendor people on the beach offering unnecessary goods
Practical hotel with private beach. Cheap Wi-Fi connection, 3€/24hr. Parking free outside.
Location on sea side,room spacious,great bathroom very good breakfast buffet,nice pool area,good beach amminites. no
very nice hotel 20 m from sea, fantastic restaurant, dinner prices high, but taste cover the price.
The beach, pool, very helpful staff (especially the manager), good food with a variety of dining options in the evening including the 'beach' bar and sushi options (excellent). When we arrived (midweek) we were informed of a late night concert, which went on till 12:30. We were offered reduced rate, however we declined as we had been travelling all day and just wanted a quiet restful evening, however the rest of the stay made up for our initial disappointment.
very friendly staff, very helpful
The beach, breakfast and staff friendlyness Organisation of buffet at the evening
I like the Beach and the Seaside during our stay. nothing
Location is very nice with own beach
The room was large and comfortable with a small porch to sit on which was nice. The bathroom was very small and cramped. Maybe the room could be a bit smaller to enlarge the bathroom.
easy car parking, family friend
Regular hotel with regular services
Room was spacious Unfriendly staff, bathroom needed an upgrade, room service not available because the restaurant/kitchen staff were too busy with private functions.
clean quiet comfortable
The restaurant is excellent - but seems to be independent from the hotel. The heating is controlled from reception, which means that the room was often cold.
Rooms were like small suites with a private parking space.The attached restaurant "La Bucca" was excellent. The advertised swimming pool was under reconstruction when we were there.
It was a pleasant time to be there.
superb restaurant next door, clean & nice rooms, easy parking near the room door, easy-to-find location breakfast is not included and costs 5 euro perperson - though, very poor.
The air condition system was broken. Huge implications for comfort and sleep
The position of this hotel is wonderful. The room (superior) I got was the biggest I ever had. The hotel needs to be restructured especially in the external parts. Even if it is not far from the sea and the center, it's dangerous the road if done by foot.
Friendly staff. Very helpful It was very run down and in need of update - not 4 star expectation.
view at the see from restaurant and our room was wonderfull. the bathroom was amazing. i loved it! building outside-reconstruction at the moment. i don t like the swimming pool near the restaurant. but i am satisfied, i appreciate english speaking stuff.
location, quiet place and yet not far from city centre service at the beach with special car, esp. cleaning the beach when hotel guests are already there trying to relax
The incredible view of the sea, the relaxing atmosphere and the swimming pools
Beautiful seaview on standard room. Large room. Large pool. Not a seaside hotel. No beach. Poor quality dinner restaurant. Poor parking accomodation. Building just fairly maintained.
The pools were good . It was not a 4 star standard. I hated the artifical flowers every where
The room decor and the views were exceptional. The whole hotel was very comfortable and the inhouse faciclities were good. Could have been a little closer to facilities, but worth the inconvenience.
swimming pool- the big one Towels not clean, room with damp and therefore smelling damp everywhere. Reception staff unfriendly, no simple smile (they have no idea about tourism business). Breakfast poor. No help for the heavy luggage. Very expensive if you decide to eat in the restaurant. Beach access is expensive as well (20 Euros), if you walk for 5 minutes you can go for a free beach! Overall the hotel is not worth 4 stars, maybe a 3. I think, they are just using the swimming pool - which is the only good thing- and their panoramic view for marketing. Would never go there again.
The location, the views, the spaciuos rooms, personell... The building is pretty old, and it's visible, the on-going construction around the Hotel doesn't help if you want to relax in-door...
efficiency, location would not consider it "comfy" or "charming"
It is not common in other spa hotels to charge for using the pool while you are staying there. When I went through the hotel website it was said that the pool is included and it was one of the main reasons for us to chose the hotel. The staff seemed indifferent and tired comparing to other hotels in italy and we've been in quite a lot of places in italy.
All staff were friendly, helpful and always ready to help. With a baby we needed boiling water on occasion (as there were no water cookers in the room) and this was given to us by staff at any hour with a smile. Excellent! The central location and room service/restaurant were very good quality for the money and we would go again anytime. We were dissapointed about the baths as with a name- terme- you associate thermal baths of course. we did not make it to the public baths next door but suspect that these were the actual thermal baths we were hoping to see. good marketing though. facilities were simple but in good shape however.
Extreme high and extra charges for using pool and sauna
I have stayed there before and this was the cheapest i have stayed for i will use you agian. I have bought a house in the area so will be going again soon.
Grand decor, great position, nice and quiet, good breakfast. Bar closed very early,or not open at all, evening meals inferior to local restaurants, bed hard, extra charge for pool not clear until you use which is expensive unless you spend a few hours in there. With just a bit more attention to detail this would be a fantastic hotel
The spa facilities were very nice and our skin felt great after the thermal springs. The beds were very hard (and we like a very firm mattress!)
Great choice of breakfast Wi-fi only available in the hall
Room was very small, airco did not work, matrass was old and worn. Hotel is clearly past its prime and needs serious money to bring it up to standard. As we only stayed, we did not use the spa, hence, these might be of better standard.
Professional staff, excellent breakfast, great central location
Everyone extremely friendly, service was great. I do find the shower very small for a man my size.
Hotel was ok, but very expensive for what it was. Not really the hotel's fault, but that place is awful! If you don't need to go there, don't go there! We wondered where the 4 stars came from. Felt more like 2. Would have been ok for €80. For €120 I would not stay again.
walking to the albisola marina, drink capuchinno, surfing in internet, they have for free internet for guest from booking.com no
friendly staff; close to the beach price far too high for an old hotel without any comfort
Breakfast, very nice room and view I asked before if the swimming pool was open and they aswered yes. However, one man in the reception said we could not go swimming at all. (Other man at the reception said it was ok, but that day it was already too late for it)
Good location - helpful staff Parking is a nightmare - the garage is always full and very hard to drive around if you have anything more than a compact car. Make sure you wake up early for breakfast, or selection will be poor
Excellent room, very comfortable bed. We were on the 4th floor and had a balcony with a sea view. Very friendly family run hotel with an excellent, if not a little pricey restaurant. Very enjoyable evening meal. One reason we booked this hotel was because they provided a wi-fi connection. Unfortunately we were unable to get an adequate connection. We were offered the use of the computer in the lobby, however this was not functioning when we needed to use it.
The art on the walls, the family atmosphere The building in front of it, blocking seaview for 90%
Room was very nice and comfortable, generally nice atmosphere Breakfast not really good, restaurant also for other meals not really recommendable, food not good enough and much too pricy
very professional staff.
The fact that it was close to the beach. The food of the restaurant was very good and the staff was friendly. We believe the services, the room and the hotel itself was not worth the money nor it's really a 4 star hotel. It needs mayor upgrading.
Location, parking, comfort of room, friendly and efficient staff.
I realy liked people who work in the hotel. They are very friendly. But only two of them speak English. The hotel is good lockated, just near the see and in two minutes wirking to the town centre. I would like to have more diferensiated breakfast with more fruits and cheese. As well in the night is impossible to order tee to the room. You have to go to the bar and take it your self.
Good location, parking ok, staff carefull. Breakfast was poor, the hotel is not a 4 star hotel really.
The hotel was v ery well situated near the town centre and beach The hotel was a little out of date, and did not seem to be 4star standard
Very good location for 1 night stay during car journey fron France to Italy. We booked paid parking but were provided by groung parking on hotel territory free of charge! Frendly hotel staff on reception reccomended us good restaurant for late night dinner nearby.
almost everything small parking in front of hotel, other parking a bit far
faux 'oil' paintings hung at random heights throughout are singularly awful. music in all public areas is obtrusive
Friendly staff, excellent room and wonderful restaurant.
Fab hotel, massive room, good restaurant, friendly staff, quiet. No complaints
Plus / friendliness staff, pool area, room comfort Minus / breakfast quality
Qiuet, very nice rooms, one of the reception ladies was very helpful. The warm Jacuzzi was nice The free wireless internet connection supplied through a 3G router was terrible. But at least it was free
Location was near train station
The hotel staff was very helpful and provided us with directions and called for taxis when needed.
Very helpful staff, smooth check-in/out, early breakfast to meet our needs to get back on the road early. Good value for money. Dog was allowed in the room with no problem. Close to highway, easily accessible, but also next to road and train as well. Cleanliness and quality of the room is average, we only stayed for 1 night so was no issue for us, but can be if you are planning to stay longer.
Hotel is next to the petrol station, the beach is dirty, close to a factory, huge tanker boats in the coast. A frequent railway traffic just behind the hotel (even at night).
The staff was friendly and the room was nice. It had a/c which was nice during the summer. The view of the run down gas station was not the best.
Location. Kindness. Confort. Breakfast
The staff was very hekpful The beds were very hard...new, clean but very firm.
As above Insuficient Staff
Close to the beach and the reception staff we excellent A little far from town and shopping. Resteraunt not open on the weekends
The general ambiance of an old fashioned hotel with the comfort of a modern one. The gardens and terraces. Courtesy of night staff when we arrived very late and the bottle of wine waiting for us. The dining room seemed small, but there were wedding receptions each night which probably took place in the normal dining room
The room was ok but nothing else was of any significance we were very dissapointed The hotels priorty was given over to the functions being held. The resident was not given the same care and attention
The view of the sea. The garden behind. Complementary wine. Great wine. Excellent value for money Improve the choice in the breakfast items. Should be both hot and cold. There was no internet connectivity and was a bit of a let down.
Very helpful staff, authentic decoration, cleanness, sea view, garden. Breakfast buffet was good enough.
Our room was great. Getting from the airport to the hotel was a bit of a challenge, but not impossible.
Nice old building Highly difficult to find out!
The room was clean The view of the containerport was not very pleasing. No one available to help with luggage. There was no food available except breakfast, which was eaten in some sort of tv room. No lunch served and dinner was only available if you had full board. There were no restaurants near by as the Hotel is in the middle of an industrial area. There was no bar open the whole time we stayed. The mini bar only contained water. The pool attendant was able to fetch drinks but we were not given this information. He was not available after six. The pool was only open between three and six in the afternoon. On raising these issues with the reception I was shouted at and told to accept what they offered. Probably the worst hotel I have ever stayed at..
The atmosphere Television on top of the wall
Very good food and restaurant service
The hotel is situated at the top of a winding road on top of a mountain overlooking the sea, so you drive out of the hot, slightly crazy city of Genoa into a little retreat, with a fresh breeze, a wonderful shaded secret garden, a sweet pool and charming restarant. Typical Italian food, hard to find in the tourist spots, and attentive staff make the restaurant well worth using. There wasn't any multilingual information in the room, so I spent a lot of time being really British and miming and using my three words of Italian to the reception.
Staff friendly Lack of heating. Very restricted restaurant mene
Pleasant staff. Modern, clean hotel with comfortable rooms Main entrance covered in snow and ice. Not cleared or gritted even though there were more staff than guests!
Cost of the room 80 degrees F (27C) outside on June 1st but the Hotel do not switch on the air conditioning in the rooms until July 1st! Breakfast was poor in the quality and variety of food on offer.
Very friendly owner who provides customised services and takes care of your individual needs, special nutrition and habits. I definitely recommend this hotel.
large rooms, comfortable bed, had a garage, clean sheets and towels, breakfast went on until midday, cheapest hotel in the area rooms were not that clean (lots of dead bugs everywhere and tables weren't clean) and breakfast was awful (hardly any choice, all stale, any cooked food was extra)
Newly remodeled hotel. Comfortable, spacious, well-lighted room. I loved the little balconi overlooking the green hill facing my room. Very pleasant and efficient staff as well as management. I was very pleased with the quality service and attention I received.I felt at home at Hotel Valentino.
Low price, clean rooms, good parking possibilities Terrible breakfast, poor food in general, unfriendly staff, no wireless Internet connection although web page promised this
good - we were there for one night for a family visit and foünd the hotel to be very satisfactory
hospitality of the staff 1) poor breakfast and quality of meal in general; 2) too noisy at night time (because of many junior sportsmen).
Free parking, quiet location within walking distance to the city centre.