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perfect location...perfect views ...most luxourios in portofino coast but rooms to be renovated and there must be coffee an tea facilieties in the room but over all a very pleasent stay in great portofino..
Location and lovely view from hotel room window. We were there a very short time so did not get to use all the hotel facilities. We were very disappointed with the meal we had in the Lord Byron restaurant - not value for money. The courses were very expensive but the food we had was very mediocre. Breakfast was good however.
We felt very welcome and enjoyed every moment. The view and the friendly staff were just wonderful.
location we stayed at this hotel purely because it advertised a swimming pool . Only to discover that you have to pay 36 euro to have access to the pool , per person per 24 hours . A complete rip off . Have never experienced this in any hotel world wide . The service is Not 5* , Front desk staff answer the telephone whilst attending to a customer, anyone in the service industry would know that this is a definate No No ?? for the price of this hotel for one night you should be able to get 2 nights at an equally nice hotel . If you want 5 star service and facilitys forget Italy , Go to Dubai ...
A really beautiful hotel with charm and courtesy. The staff were very well mannered and attentive. The views from the dinning were stunning and the food excellent.
Everything was Perfect!!!!
A wonderful hotel in every respect Very minor---At breakfast each day, the eggs, and bacon were cold even though I was there quite early (between 7 and 8).
Very gorgeous hotel -- perfectly appointed. the height of luxury and very nice staff.great breakfast bufffet. loved the health spa and pool area. lovely clean rooms -- just perfect in every wat. My dinner of a very small amount of pasta (without meat) was very very expensive for what I got -- amounted to about $30. U.S. for a tiny bowl of pasta and no vegies or anything else with it.
We enjoyed the luxury in the hotel, and the great view from our room, the beautiful swimming pool and the friendly staff. Rapallo is a lovely town with a harbour and some nice restaurants. Portofino and Santa Margherita Ligurie are around the corner, so great hotel to stay if you are visiting Portofino and surroundings.
Staffs are nice, the food is good. View from our room is fantastic. The mattress is too soft
Fantastic location and facilities. Only disappointment was the Lord Byron Restaurant. Food disappointing and given the cost very poor value.
Everything was good. restaurants on the high italian level
Location, pool, reasonable size room. No
The whole stay was made pleasant by friendly staff working in a wonderful setting serving quality all the way.
Beautiful location, stunning views, private beach. The restaurant by the beach was very good. Room was tiny. Service patchy (especially at breakfast). Not great value for money overall - didn't feel special enough to justify the room rate.
The view at the sea, the servis of bar. The english language of the staff (few personnes speaked english)
Location gr8. Little things like service numbers on phone to call wd b better. Got accused by ohotel kulm that we didn't cxl booking and asked to pay. V rude reception lady!! This was cxld thru booking.com b4 leaving 4 trip and rebooked cen de d, so bkng.com didn't communicate to hotel of cxl and rebooking. Not professional. Also was booked in2 room overlooking carpark which I specifically asked booking.com not do. Hotel accommodated thankfully so booking.com needs 2 communicate w hotel more!!!!
Beautifull location, very well presented room. Staff very knowledgable and most helpful. The promenade at Camogli has some excellent cafes and restaurants. No
Location and views, amazing! Recommend eating in.
Spectacular location, friendly staff, breakfast room with sea view, reasonable prices in bar, Hermes shampoo ;-) some details hair dryer, some furniture is a little outdated but the location and service make up for this.
Attentive staff. Fantastic location and views of the view and town There is one road sign that sends you the wrong way. Its a little expensive
Very good location in centre of town - nice rooms - good view. Raphello is a beautiful place. Service was fine.
great service, gave good recommendations for dining and touring, great location
Very good location and very good cleanliness of our room. Spacious room recently renovated wooden floor. espresso and cappuccino were no very good something happened to espresso coffee machine
Perfect location, comfortable rooms, helpfull staff, reasonable price (with seasonal discount). Once we asked for the possible extension of our stay we got a free upgrade to Superior Double Room. Staff was wery helpfool with planning of our trips to Portofino and beatyfull Cinque Terra villages
Everyone was very helpful. Parking was no problem. Close to the train station for the ride to Cinque Terre.
location standard of the hotel
Excellent hotel - Elizabetha at front desk very friendly. great English - really great location, across the street from the sea, shopping right there outside the door. Plenty of restuarants within 5 minute walk. Parking across the street is 10 Euro for over-night, but very accessible. Be warned that the parking lot is used for market day on Thursdays and you are not allowed to park in that lot on Thursdays - don't know where you would park that day - maybe a daytrip added to your shedule so you don't have to deal with that. We only stayed one night - but wish we had stayed 3 days - it was a really great place.
We loved the view and town of Rapallo. Expected less as the surrounding area is very well revered. Rapallo, however, is within one hour or less of all the important areas on the Ligurian coast.
Very nice hotel. The coffee was the best served during our 10 days traveling Italy.
The location was very good, being located on the shoreline and close to the market area . The staff were extremely helpful knowledgable and friendly and spoke English very well.The breakfast buffet was very large and full of fresh products. Our room was a good size and quiet.
all OK all OK
Great location, and the fact it is a very old hotel that has been brought up to modern standards while still maintaining the old charm.
I liked everything about this Hotel. It is elegant, friendly, perfectly situated, lovely staff, lovely tranquil garden and a superb restaurant , Il Trattato, which serves imaginative food of a very high standard ( obviously a talented chef is at work here ! ). The wine list is a most comprehensive selection of Italian wines from all over Italy - big and small names - and was a joy to peruse. On leaving I said to the receptionist that all that was needed was a swimming pool ( an unusual asset in hotels in this area which are beside the sea and in the town ), wherewith she took out a booklet detailing that a swimming pool would be built this winter in the lovely garden. I shall return next summer to see and enjoy it and meet my friends there
Well situated short walk from city center and sea, free parking and baby bed.
personel was veery well prepared for guests. I just want to heat up food for our son and when lift stoped on 0 porter have seen me with bottles. he ask somebody, no question to me before, to come and help me. thew manager, probably, ran to me, took all my things and ask: how long in oven? I said 30 sec. he said I am back in 50 sec. excelent. thanks. poor breakfast without any idea, unfortunately.
excellent view convenient spot for everything noise of traffic
Beautiful view, Clean, Friendly Staff, Great Location The shower was clean, but had very little water pressure.
The hotel has a great sea view & is very close to all amenities. Perfect location. The bathroom doesn't have a lot of space to hold toiletrees but all facilities are good. If booking a room with a seaview (with our without a terrace) note there may be noise from the street outside.
Truly excellent staff - very helpful and welcoming; superb location; wonderful views of the bay - even more beautiful than in the pictures on the website. Would like to stay at this hotel again.
Very central and convenient. Comfortable Room was small considering the price paid. The lift was so small we couldnt get in it with our overnight bags and the reception person.
Big rooms, excellent breakfast and good location
An excellent location to visit the magnificent sites along the coast. Views from our window were incredible.The staff were friendly and very helpful in many ways. The restaurant reservations were perfect! The street noise was our only concern, but the location and view were worth the noise.
The location is fantastic! You are right at the edge of the water. Easy to get around from this hotel. Will stay again!! Staff was helpful and all recommendations were perfect.
very friendly staff, good breakfast selection Somewhat noisy at night due to beach front location
It was a comfortable hotel with large rooms. Reception staff were helpful. Central location for city centre shops and sights. Walking distance from the rail and bus stations and the ferry terminal. A problem with the TV was quickly put right.
Great Sea View cappucino only from machine
Beautiful spot; the room had the balcony with view I had requested. Breakfast buffet good; Located in best spot in Rapallo, staff helpful and accomodating for tour info. use of internet, restaurant recommendations, etc Bed Pillows were not comfortable for people who sleep lightly.
Excellent location, excellent breakfast and good value for money. A huge crack on our room wall which had been taped up but did take the shine off a little.
The hotel is very comfortable and has this special ambience of a stay with friends. The location is perfect: beautiful and right on the sea-side next to the ancient castle. It is close to the old town, ferries and the railway station. The staff are very friendly, efficient and helpful. The breakfast was good and definitely much better than expected from a 3* hotel. The standards of cleanleness are very high. I would recommend this hotel to my friends and would love to return one day. The hotel beach is the only "weak spot". It is quite small and could use some cleaning, especially after rains and storms. I never used it. However, I would like to add that Rapallo is an ideal base for exploring Liguria but not a beach place. It has a town beach but swimming there is not so pleasant because of proximity of the marina and ferries that come and go every hour. St-Michael (20 min walk from Rapallo) is a good place to swim.
Very kind and helpful staff with big smile and english knowledge. The hotel is on the seaside, 5 minutes walk from the train station, near restaurants and shopping facilities. There was hot water during the night and free internet from the hall.
- Very nice location - Very nice hotel staff - Breakfast is disappointing
Best possible position in the city. Nice personnel. Value for money was good. Quiet during night, and a perfect view over the sea and the strand promenade.
The location is excellent and the staff were always friendly and helpful. Views from the restaurant made a good start to the day (as we did not have a sea view from our room). Room (305) a bit small - but good for the price. Need a mirror in the bedroom (not just in the bathroom!). Breakfast a bit limited after 8 mornings of the same! We never managed to get a spot for parking in front of the hotel but free parking on the road nearby was fine.
location & view fromroom bathroom size, breakfast
Excellent location. Fantastic view. Staff was great. Great value. Exceeded expectations.
Clean, very helpful staff, excellent location Only issue was slow drainage of hand basin in bathroom.
Nice staff, very good cuisine, fresh seafood and gourmet dishes. The hotel is very old, the recent renovation is not in line with 4 star rating, the interiors are really poor, the bathroom looks like a bathroom in a budget hostel.
Good location - close to the beach, experienced staff, nice swimming pool, room facilities are good When we booked a standard double room in this hotel it was another kind of room on their photo, but when we arrived it seems they provided us with econom double room according to their photos
The staff was able to speak English fairly well and was quite helpfull answering my questions. The airconditioned room was ok. The fitness and spa are both a joke and all machines are out of order. The hotel is situated near a busy road. I would have appreciated it if staff had shown us around. We had to find out the location of the facilities and the parking spaces.
Helpful staff, large room, pool, retaurant, modern bathroom.
It was very easy to find and I just needed somewhere close by the motorway as I was on my way to Florence from Toulouse.
The hotel is a short walk to the town, but very convenient for the shops, restaurants and tours etc. The room ( junior suite) ws very comfortable, clean and practical..... howwever, a lounging chair would have been appreciated. Breakfast was outstanding with very friendly staff. The hotel front desk was helpful. Lack of tea making facilities in the room (Ausssies like their tea etc),
Bar - enjoying view and relaxing in the hotel environment
the view, and free parking yes they must add for mosquito repellent. there are far too many in the rooms and bathrooms.
The best part was the excellent restaurant and the view from it. I would really stay there again. It is really a lovely hotel. For some reason Kayak system did not recognize that I did the reservation for 2 adults and a 7 years old child, so when I got at the hotel wasn't aware of the child. Therefore the rate was different and they had to fix the room at the last minute.
Very Clean The food is very limited and there is no body cream
The view from our room was perfect De food in the restaurant on the roof was a shame. Incredibly bad for a hotel of this class and in a foodmecca like Italy.
Great service at the bar and fantastic Mojitos. Tiny shower.
freindly staff, good value, would go again any time would highly recommend this hotel and I have stayed in many high quality hotels this was the best one. pillow's not vey good lumpy should have been feather for the price of room
Fantastic views of the bay. Very helpful and polite staff. Nice restaurant on the roof garden.
great location in heart of city. Easy walk from train or to beach. Older rooms but kept up nicely Rooms are dark and entrance to the hotel is in a very congested area.
clean hotel location not quite what we expected, on top of shopping centre, but very quiet though and handy for shops
We whould hhave appreciated better instructions about reaching the hotel from the Malpensa Airport. We took a taxi because we didn't know it there were any alternatives.
nothing specific - it was ok - i booked a car park place, and arrived at 7:30PM to be told that it was too late for the parking- they provided an alternative, however the point is that they should warn of any time expectation. Also, the breakfast was very basic
Great location - we were lucky to get parking nearby though
The hotel is well situated, it is in a quiet location but only a minute walk from the sea front. I found the staff, especially at the reception, to be the most polite, warm and cosiderate I have ever come across. I would have liked a little more choice in the breakfast buffet.
Very helpful staff and great location in the city center only a few steps from the lovely seaside promenade.
Nice clean rooms in the centre of Rapallo and friendly staff.
Very nice hotel with clean rooms..The staff was helpful..The bathroom was clean and big enough (for the triple room)..The towels also veru clean The windows needs change and the breakfast wasnt so rich..It was good but not very good
Perfect tourist class hotel. Really small things: no kettle in the room, noisy ventilator in te bathroom, noisy A/C in the room (we could turn off the both noisy things).
Great location with a view of the water. Right in the middle of town. Staff friendly. Breakfast okay. Short lumpy beds. No parking.
The hotel staff were pleasantly friendly and helpful. The room was large and clean but decor was a bit worn and outdated. The breakfast was very good. The village was beautiful and very well positioned for exploring along the coast. This was the noisest hotel that we have ever stayed in. The first night (Sunday) the bar located less than 100 meters from the hotel played the most dreadful cheesy bad wedding type music well into the am hours. The music and mc were so loud that closing all the windows and doors and putting in ear plugs was of no help. We expected the police to arrive and shut it down but apparently this type of Benidome disruption is acceptable. The next morning after a few hours of sleep we were woke up by the city workers who were assembing a stage across the street. Upon return to the room that night (Monday), the street outside the hotel was filled with people attending the city's Jazz concert which went well past midnight. While the noise level was as loud as the night before, the music was at least good and we would have enjoyed it more if we weren't so knackered from lack of sleep followed by another full day of wonderful hiking of the area.
Very nicely located near train station and the center of town, Staff very professional, and helpful. Breakfast is excellent.
Central location, Friendliness and spacious and clean rooms It can be noisy as it in a piazza where there is a bar with live entertainment.
Clean and modern with good ammenities and location and efficient staff. No complaints.
Lovely balcony and view of the sea. Very noisy with street car and music along seaside street outside balcony.
Great location and lovely hotel, good breakfast and generally a very good experience Staff could have been a little more friendly- they were a little offhand. We had a double and a single room- the single room was very small for the price- the double room was very good
the hotel was pretty,clean and seaview room were also good as well as the staff. the price was acceptable and i would like to stay again at the same hotel.
Our room had balcony and a wonderful view of the Waterfront. Both the room and the bathroom seemed renovated fairly recently. Both were smallish but OK. The hotel has a good bar/snack area in the evening with good service. You can't beat the location. Right in the middle of the waterfront strip. Rapallo is a beautiful, fun town but not as crowded as the Cinqueterra villages. We didn't go to the restaurant. Didn't see many customers there and it is very expensive compared to others nearby.
We had a nice room with a lovely view from the balcony overlooking the bay but also only a 5 minutes walk to the station.. Staff very friendly and helpful. The boat to Portofino left from the wharf just across from the hotel. We had a very pleasant stay here.
The location was very good just opposite the promenade and close to the town centre
My wife and I were celebrating our 25th anniversary. What we liked about the hotel and our timing (mid August) was that every night on the esplanade their was a hogh quality show ot be seen. It was a 3" walk from the hotel in Rapallo Italy. Not Applicable
Wonderful room, great location and romantic surroundings! Free parking story isn't true, but for EUR 10 extra a day, your car is parked in front of hotel, straight at the boulevard!
The staff were very keen to help. It was a beautiful location and a very clean hotel. I was very pleased that there was a lift. The selection for breakfast could have been slightly bigger.
The location, restaurant and facilities, but above all the extremely helpful and friendly staff---------easily the best customer service of my last few years' holidays.
Location was great Bedding needs to be updated.
Staff was friendly, convenient location
Nice hotel. Very good the position of it. Staff very nice. Very expensive hotel. I didn't like the average age that was in the hotel. Was mostly for old people.
The hotel staff was fine. The person who staffed the desk in the evening was delightful. We had one surly waiter in the hotel dining room. Parking was difficult.
Everything was better than expedted. Staff helpful and friendly, room was the best with view and large. Location convenient for all our exploring the area.
Good location with nice view of the sea (have to pay for it though!) Hotel is quite old and that is felt in the general comfort, would need refurbishment. Also price is very high compared to hotel rating and actual comfort level. Breakfast was average.
The situation near Santa Marguerita is good. The staff is excelent. The access to Santa Marguerita by walking (only 500 ms) is very risky.
We've just slept here. The view was beautiful.
Very friendly staff. No fridge to store drinks in hot weather. No hair dryer
Clean, efficient, functional (decor/furnishing a bit minimalist). Helpful English-speaking staff. Good position between Rapallo and St Margherita - also close to pebble beach for swimming. Car parking available at 10 eoros per day. Quite good value when compared with larger 4 star hotels in this (expensive) area. Bus stop just outside hotel - tickets available ffrom hotel. (Parking in this part of Riviera is difficult/expensive, so bus is best way to make trips locally.) There's an inexpensive Chinese restaurant on prom in Rapello. For good local cuisine try Il Faro in St Margherita - recommend their Evergreen Restaurant (25 euros and two hours fre parking at Autopark Riviera) Fire alarm went off early one morning - fortunately a false alarm. Breakfast average - no restaurant for dinner.
cleanliness; hlepfulness of the staff
The hotel was new & clean. There were not enough parking spaces which meant having to park at a distance and walk without a sidewalk on a very busy street.. a little scary !
Excellent staff, helped us on every way. So we didn't loose any time by fetching time tables, looking for nice restaurants...
The friendly staff, boutique, modern design and the view from the room (we had a lovely sea view room). The location - the road into Santa Margherita did not have a path all the way and did not feel very safe when walking at night because of the traffic.
The view and the staff
Very friendly and helpful staff! :-) Close to water and great view from our balcony. comfortable beds. Poor soundproofing, you could hear everytime the neighbouring rooms were winding down their window shutters and you could hear people next door talking. Breakfast was ok, but nothing special.
I had a room on the top floor with access to the terrace with a great view of the harbor. The room had a/c which is a big plus. The staff was real helpful in providing information on the surrounding area.
Clean, plenty of space in room, not noisy No shelves to speak of in bathroom.
Location and Staff friendliness. nothing that would preveny me staying again.
- the room and bathroom were big, with all comfort, very clean - the stuff at the hotel were very helpful and nice - breakfats was a not very consistent, only sweet things
The staff were so friendly and helpful and helped with restaurants and advice on how to get about generally.
While not on beach it was close to all amenities. Easy access from train, local bus 50m away. Central location for visiting other towns. Staff very helpful and always attentive. Near to lots of restaurants. Smaller than average single beds. No fridge in room.
An excellent location in Rapallo, close to shopping, restaurants, harbor, train and bus service. Staff could not have been nicer. The breakfast was very good. Recommend you use the parking garage service if bringing your own vehicle. The terrace has beautiful views of the town and harbor - don't miss it. All 3 couples in our group enjoyed our stay. The rooms toward the front of the hotel have great views but are a little noisy from street traffic. Our friends who had a room facing the rear of the hotel said they were very quiet.
Very nice room with balcony and view of city. Good location in easy walking distance of marina and ocean. Downtown in Central business district. No view of marina or water. The hotel looked a little rough from the outside but was updated and very clean inside.
The staff were great and helpful. They had a lift and a rooftop area to relax away from your room.
Great location, very friendly and helpful staff
Excellent location and fantastic view. Camogli is very pretty and you can see the entire water front from this hotel. A great place to stay, vey near railway station, but quiet.
location and view were great, the staff was friendly but not very good English. We loved the room, it was good size and fantastic view. No
Environment, location No
Relaxing, on the beach, close to restaurants & shopping , great location .
I am a Camogli lover to star with. The location is beautiful by itself and the hotel is a typical Italian style with class. A romantic place to go. The rain
Having a corner room with lots of windows (including a seafacing bathroom), gorgeous views, beautiful parquet and enough space to walk around in. No elevator.
very near to the beach
Delightful Staff, very friendly, accommodating, helpful and informative. Lovely open lounge and well tailored clean rooms. Oceanfront rooms are lovely.. Deliciouos and ample breakfasts available every morning with a view of the coastline. Highly recommended ! Nothing to dislike !
We had a snall,but comfortable hotel with a great view of the sea-good value for the price. Very friendly, helpful staff There was were steep stairs gong down to get in hotel. which makes getting luggage in and out difficult
Our view was spectacular. Location was central, near the train station, the beach, and the restaurants. no elevator
Location is fantastic A bit pricey for the services and overall quality. But as mentioned the location is second to none.
Location I strung my back from sleeping in bed - worst bed ever!
Very good location, the center is just in 5 minutes by walk. Complicated and expensive parking in the backyard (15€ per day). You have to give your car key to the staff, because the cars are behind each other, so when somebody want to go out, they move out with your car, to let them exit. Breakfast is the poorest i have ever seen, no cheese, no meat at all (in italy!), only pre-packed butter and jam, and undrinkable caffee (in italy! again). Room design: late 80's :(
The hotel staff was very rude.We were two women and they didnt want to give us separate beds or even additional sheets
Very friendly and helping night porter Shower not working - immediately very hot and suddenly ice-cold water, owners telling us "it's not possible" instead of checking and fixing it!
Breakfast was poor, with little variety, no eggs, watery juices. Rooms are spacious but old and a little musty, in need of an update. TV was old and very small. We found both the room and the parking overpriced.
Nice hotel with a nice room including balcony with view. Good staff.
Good location. Big room. Room was quite simple and cleaned with very smelly soap. Shower could have been nicer.
The location of the hotel is excellent- and there's a good parking area near the hotel. The terrace is excellent - with a wonderful view of the sea.
Misleading pictures regarding the location - I assumed I was in front of the nice castle in Rapallo - actually happens to be about a kilometer away
very handy to all city centre. Secure parking available, English spoken good breakfast included. We had a lovely evening meal at the hotel.
The staff were so friendly and the hotel had a lovely family atmosphere. We stay at many hotels around the world and they were possibly the friendliest we have ever experienced. No matter what time we were in the hotel, day or night, we were greeted with smiles, helpful advice and tips about seeing the area and a friendly face. We have 2 young children and the staff couldn't do enough to make them and us feel at home and comfortable. Also, the hotel was very good quality for the price, quaint and traditional with a fabulous view of th sea from our big hotel room window and is perfectly located in the centre of Rapallo. We will be back and will recommend this hotel to all our friends who are thinking of visiting the area.
its central location; reasonable selection of breakfast buffet (in comparison to other hotels in Italy) long way to the breakfast room in the cellar
Easy to find parking tiny and not clean toilets, very noise street, breakfast was served in a cafeteria and it was very very poor and not fresh.
Well located on Rapallo's waterfront. Easy walk from the station and friendly staff. Lack of internet access that was promised on Booking.com website. We chose this hotel based on access to internet and it was provided only once during our two night stay. Internet was only available on the hotel's computer so felt very uncomfortable using it when we did.Breakfast was terrible - nothinbg more than juice, jam, bread and coffee/juice. Also rooms needed a good airing. This was not good value for money - even during a busy time of year in Italy
The reception staff were very helpful and nothing was too much trouble. the room was large enough for the four of us and very clean in an excellent location right at the harbour and nice and quiet. The kids especially liked the fold up bunk bed.
Staff/ family run, very helpful and warm. the room was nice but at the back overlooking a small lane and very noisy. The lack of a mini bar fridge was disappointing and no resaturant made the room expensive. Location at the back, and no lift, this is a small hotel of 6-1- rooms on the first floor above a commercial shop and restaurant. But the operators were more then helpful and very pleasant.
Friendly/ helpful staff, Great location, Elegant marble floors minor issues: (1) shower glass door needs maintenance badly:very difficult to open and close. (2) Room could use some paint touchup and molding repair.
Very accommodating staff. We arrived very early with one more guest than we had originally reserved and they had a room for us and we were able to check in early. I would stay there again. Windows opened to a street with a pub below that was a little noisy until very late.
Very friendly and helpful staff, family owned, well situated for access to seaside boardwalk, ferry and train. Room clean and comfortable. Very welcoming of our little dog (thank you). Breakfast was a disappointment; only bread/buns, juice and warm yogurt available. No fresh fruit, no cheese, no sliced meats. Recommend asking for a seaside room as our room opened to a back alleyway that was very nosy at night. Despite these disappointments we would return again as the location and friendly staff compensated for these.
great location, fabulous owners/staff, airconditioning worked great Hotel is over the Grand Bar and is noisy on weekends I used ear plugs and was okay. The bathroom was very small but not necessarily the same in the other 9 rooms