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Food was surprisingly good, the front desk staff was courteous and prompt,and the parking was convenient. The location is also fine, approximately 5 minutes off of I90. The bed was not working properly, which led to a very uncomfortable night's sleep. Maintenance staff was incredibly dismissive and rude. There are enough good hotel brands between I90 and Utica that You shouldn't bother with this one.
Perfect for college visit, quick overnight. Good size room, ok decor, undergoing reno on upper floors but heard nothing (stayed Sun night). Restaurant & bar closed for reno too. Basic, typical breakfast buffet served in wonderful lobby from grander days. Not much around that you would want to walk to. Good value for money compared with other places.
Room was very nice,clean and neat. Employee was very nice at check-in,fixing a mistake I had made with booking Breakfast leaves a lot to be desired,not much choice and very unimaginative. Could use more protein choices
Everything was clean looking and comfortable. Staff was friendly. However, I got several bad spider bites on my arms, neck and face that are now very itchy and swollen. Bed closer to window, room 220. I didn't tell the front desk in the morning, but thought I'd share after the review request email. Spider bites, itch and swollen
On a cross country road trip with my kids. I booked around me and it ended up being an hour in the other direction. They would not move is to a closer hotel or refund. Very shady people hanging outside smoking and drinking. Called the front desks twice and no one did anything. The door lock would not work and the safety latch was broken off. The Ac was not blowing cold air and was very loud. The beds were unconfertalbe and the pillows where the smallest work out things ever. The tv only got 2 channels one was a local advertising and the other was not clear
Comfortable room, bottom floor. Heat was ON when we got in...thank you!!! Temperature outside= -5.... The room was clean, bathroom was clean, it was quiet all night.
The welcome and registration were upbeat and helpful. Room well equipped.