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beds were very comfortable and we feel we got a great deal for what we paid for a 3.5 star hotel unexpected garage parking charge but when I asked about it the lady at the front desk was nice enough to credit the charge
The staff was the most friendly I've come across in a long time. Hotel was beautiful. Parking was easy in their garage. Pool was a definite plus. Desk staff were wonderful.
The rate, that's about it. Had to pay $7 day for parking at city garage not associated with the hotel. This was not mentioned until check in. Room was not remodeled and small sleep number double beds did not work. Fridge in room was off and pooled water in it that smelled/unsable.
The staff and the location and the food can't go wrong with anything on the menu The rooms could use an update especially a usb charging port
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Great location , staff Wish breakfast had more selection
Hotel clean, frig in room, Nothing
Clean everything, decent breakfast, excellent prices, friendly helpful staff.A nice surprise. The night clerk was missing when we arrived, seemed annoyed by our presence.
Free HBO . Had to pay an extra $7.00 to park there.
The staff was super friendly and took great care of us. Hotel employee at the front desk made sure we had a room to our liking. Hotel employee in dining helped us with a late breakfast and the chef whipped up some great gluten-free dis They are in the process of remodeling the rooms not that we noticed any construction. Some of the rooms have been updated and some are not as fresh.
The staff the food and he location The rooms need an update
They let you extend checkouts until 6 pm if you need! Had to pay for parking
Comfortable room, bottom floor. Heat was ON when we got in...thank you!!! Temperature outside= -5.... The room was clean, bathroom was clean, it was quiet all night.
On a cross country road trip with my kids. I booked around me and it ended up being an hour in the other direction. They would not move is to a closer hotel or refund. Very shady people hanging outside smoking and drinking. Called the front desks twice and no one did anything. The door lock would not work and the safety latch was broken off. The Ac was not blowing cold air and was very loud. The beds were unconfertalbe and the pillows where the smallest work out things ever. The tv only got 2 channels one was a local advertising and the other was not clear
Everything was clean looking and comfortable. Staff was friendly. However, I got several bad spider bites on my arms, neck and face that are now very itchy and swollen. Bed closer to window, room 220. I didn't tell the front desk in the morning, but thought I'd share after the review request email. Spider bites, itch and swollen
Room was very nice,clean and neat. Employee was very nice at check-in,fixing a mistake I had made with booking Breakfast leaves a lot to be desired,not much choice and very unimaginative. Could use more protein choices
The welcome and registration were upbeat and helpful. Room well equipped.
within walking distance to the event that we were attending no comment
The decor in room is a little dated but well maintained
Location, historic property Needs tv upgrades
It was 'charming'--from the grand lobby to the chandeliers.... Terrible choice for a business traveler. Despite saying the hotel has wireless, it was not functional. The front desk told me that it was 'spotty.' When 'spotty' means that I don't have a wireless signal the entire time, that means there's no wireless.
Manager listened and acted upon my complaints. With the exception of what follows in the next category, all was cool. It seems the restaurant is contracted out to another company and this is resulting in a problem for the hotel. The bartender was horrible, and that includes being rude. She should be fired. The same for the woman who seats guests for breakfast.
Bathroom was nice and bright and had nice mirrors. The main area could have more light. Could have nicer pillows. The vent in the bathroom had some mold on it.
Bed was very comfortable. It the bedding and curtains are dated, the tub and grout needed replacing as well as the shower head, it has an old tv that is very small in comparison to the large room.
This hotel has the elegance and grandeur of days past. The hotel was clean, rooms were spacious & windows are beautiful. Breakfast was fantastic for free continental. Beds very comfortable.
Oh the amazing breakfast! & history about the hotel. Plus some rumors of the hotel being haunted. :) Not any
Old world charm
The architecture is interesting. Rooms are quite large. Location is convenient to Munson Art Museum (6 blocks, easy walk) Price was reasonable. The woman running the kitchen for all meals is an angel. Bartender is a very nice guy. This can be a 4-5 star hotel, but ownership will have to commit to making it such by investing in the furnishings, upgrading equipment, and adding/training staff. Large room with 2 double beds that have to be 50 years old.