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All the staff were very friendly, without exception, food was excellent and we liked the fact that we could order and pay for breakfast as we went along dependent on what sort of breakfast we wanted, ie, cooked or just toast and cerial etc., We loved everything
The staff were extremely pleasant. One of our group was, regrettably, a bit embarrassing ( going to the reception wearing just a towel, loud, swearing ) The staff dealt with him totally professionally. One of the rooms had a broken window latch ( but still closed ) We were refunded £15.50 ( the price of two breakfasts ) to compensate for it. We were more than happy with that. I must have read wrong because I believed there was free internet access. It cost £12 which I thought was expensive for one night.
Excellent staff. Very confortable room. Hair dryer accessibility great. Breakfast good. Evening meal poor - not healthy enough and no healthy options available.
Good selection of food at breakfast, good service. Staff pleasant and not pushy or rude. Bacon and toms were a bit cold at breakfast but really well cooked.
Clean, friendly staff, nice restaurant, only 10 minutes from Alton Towers. Very hot in rooms - no air conditioning and unable to leave window open because of traffic noise and we could hear the people in the room above walking around.
The only good thing is that it is close to Alton Towers Rude staff;you can hear your neighbours walking
It was close to a family party we were attending. The restaurant was attached to the hotel and the reception staff were welcoming and helpful. Despite the fact it was bank holiday weekend and the hotel was fully booked they were understaffed in the restaurant. The staff there did a sterling job but the stress was showing. This was a shame as the food when it did arrive was excellent. Also I think the price of £88.00 for a room for two was high. Breakfast was extra and as our son is 19 we had to book a room for him too. I have always booked Premier Inn because the standard of what you can expect is good, but the cost will make me look perhaps elsewhere next time.
Very comfortable bed, good-sized room, good restaurant,easy to adjust heating, close to Alton Towers! Slightly overpowering smell of some kind of cleaning fluid or air freshener in room, otherwise all good
Room was clean and tidy. Good parking facilities. Good value breakfast. Staff very poor at explaining information such as you have to book breakfast on a weekend. Dissapointed that if we wanted to have drinks of an evening we were only allowed to sit in the bar area which consisted of 4 high stools which were already taken. Booked our room for 2 adults to find there was only 1 towel left in the room. The en-suite had approximately 1/4 of a roll of toilet tissue which wasn't re-filled through our stay. The room was right above the kitchen and the bins outside which constantly disturbed us with loud banging of the bins outside until midnight.
everything was simple; check in quick and room clean and warm, breakfast good and bar on hand. Nothing was difficult or trouble for the staff who were all very friendly, convenient location Nothing - first time here but will definitely return as a halfway point for long drives
Very clean and staff good. Don't expect a full english, but for a quick cereal or sausage sandwich it's ideal.
Drinks extremely expensive.
convenience, price and location the breakfast was not good, but for the price we paid it was probably what we should expect
Easy reach of motorway Very badly stocked bar
Convenient A bit jaded. Needs a bit of a revamp to bring it up to speed.
The staff were very friendly, the hotel is in a good location and is very clean. Excellent venue for business visits. Road noise can be bad if in a room near the M6.
Convienient Noise of the M6 which could only be 500 metres away! Due to noise of motorway you could not open your window so it was extremely stuffy in the room. We opened ours and put up with the constant drone of heavy traffic.
The breakfast area was too cold to sit in comfortably. The breakfast was limited to continental only.
Helpful and curteous staff. Standard of decor and cleanliness of the room/hotel. Breakfast was plentiful and replenished without having to ask for more. Overall very good value for money.
The introduction of hot food at breakfast and the variety of breakfast items The small space allocated to obtain your breakfast. Very crowded. Not well planned out for volume clients
Helpfulness of the staff. Comfortable room Nothing
Specified non smoking room . Given smoking room that stank.
It was very clean. Nice shower in room, and the bed was lovely and comfy There was nothing to dislike . It would be a good idea though to have a selection of sandwichs or light bites, and tea, coffee available for evening. As we had to go to macdonalds to eat and my husband does not like that food.
The modern looking and clean rooms and facilities on offer.
The room was freezing during the night and no extra blankets!
Clean and well located for my needs.
Price. Would have liked more choice at the breakfast!
Just excellent value. The fact that a very good continental breakfast was included made life so much easier for us as we needed a prompt start to the day.
Much quieter this time, had pieceful night, not rushed in morning to vacate room Heating gauge seemed to be broken could not turn down the heat.in my room
a good breakfast & very friendly staff Did'nt like going through the bar to get to rooms& stairs very steep.The tv was so old & the picture was unwatchable. A hairdryer would have helped especially in this cold weather.
Clean and tidy with friendly efficient staff.
Staff were very friendly and accommodating to our late arrival. Breakfast staff and receptionist were all friendly. The loung bar area was in need of a good clean. The 3 piece suite was very dirty through usage and had black dirty areas on the arms. The carpet was also dirty in the ground floor rooms. The bed was old, creaking and very lumpy. The breakfast egg and bacon were particularly greasy. There appeared to be no urgency to, the clearing of tables after breakfast guests had left.
The hotel was in a good position for going out for a drink on an evening. It was in the centre of the town. The hotel was dated. The beds were clean and comfortable but the rest of the room and bathroom were not clean.There was layers of thick dust on all surfaces in the bed room. The toilet was clean but had to clean out shower before getting in.
We got the best room and the bathroom was very very nice, had the best shower. They were also very nice about our late arrival. The room was old looking and the bed and floorboards were very squiky. Also our room had a church right on the other side of the road and my boyfriend said it went off every hours and woke him up, i was so tired it never woke me up though.
Read the reviews and was nervous but no need to be as the place was mint... had a brill time..went with a group of special needs. everyone was helpful and friendly with us all. would def stay again... None was ace
Good location The room was very old and very small. the shower was very slow running. the bed we had was very creaky and it dipped in the middle, not the best of sleeps. also breakfast finishes far too early and we missed it both mornings which was a waste. would have been better if it was available till 9.30. hotel room desperately need upgraded.
Poor room heating. Preferred evening meals not available. Small car park.
Staff friendly and welcoming. Breakfast prompt and cooked well. Light over the bathroom mirror not working (reported on leaving). Kettle not working (receptionist acquired a replacement). No decafinated coffee available at breakfast. Bulbs in 2x table lamps and room ceiling were too low a wattage to allow comfortable reading - they aslo make the room look even more dull.
All fantastic, will be visiting again for more than 1 day. Loads to do on and off site. Well worth a visit. Accomodation 5*+
Fantastic value for money, great leisure facilities, amazing house to stay in for 6 people, would re-visit and highly recommend, thankyou
Facilities in the apartments excellent standard. Grounds very well maintained. Bed very hard. Not very good sound insulation between rooms.
Very nice place plus there was something to keep children occupied there was crazy golf or tennis there was a swimming pool but the times for children using the pool didn't fit in with or stay. If we are back in that area again we would stay with you again and stay for longer. Found the shower hard to use but got there in the end.
The room and facilities. Wasn't told at time of booking that they were in the process of changing franchises! This meant the the menu was very poor for selection and the bar had limited alchol!
Location, setting, value for money
everything the cabin was gorgeous could not believe the value for money superb
every thing, quality cleanliness quite, peaceful
the peace and quiet. in the confirmation it said breakfasts vary - truth - breakfast is self service in your room with what you buy yourself. this was not explained.
The peace and quiet. Having to face the a38 everytime you wanted to get in or out.
Well maintained and modern establishment. Pleasant setting. The fact that you had to go throught the Gym to get to your room and having to pay £3.95 for bread with my meal.
Suite facilities very good - comfortable bed, well fitted bathroom. Excellent service in bar and dining room, although only one (very efficient) server. Room rate good and dining / wine cost reasonable. I would have preferred sofa's or two armchairs within the suite rather than quite uncomfortable bench seats with seat cushion and no back. Also lighting in seating area a little dim - ok for leisure purposes but insufficent for business purpose reading, unless using bed reading lights provided, and laying down. Should advise guests with mobility problems of hilly nature of surrounds and numerous stairs on route between guest wing and reception / dining areas.
Friendly helpful staff This was supposed to be booked as an anniversary surprise. Phone call to home to check name of second person staying ruined the surprise. Advised hotel of problem no mention or token compensation received. Not fantastic value for money.
The staff realy tries to make your stay as comfortable as possible Breakfast could do with some eggs
exceletent room, gym,restaurant and SPA
The guy in the bar was very pleasant We booked on line but there was no record of the booking on arrival. We had print out of booking and a room was found after a 30 minute wait in the bar.The receptionist dealt with us. No apology from the manager! We used it as an overnight stay while visiting friends in Stone.More a spa than a hotel.
Relaxed a lot stayed overnight, used the swimming pool, steamroom, and sauna had two treatments, had the weather been better would have explored the grounds yes haveing to walk through the gym to get anywhere
Suites are very well appointed and the food was lovely. Service was also efficient and attentive.
Nice hotel, staff were friendly. Often felt that I was paying over the odds though. Room was what I expected for a 5-star. Spa facilities were very impressive and were most definitely the highlight of our stay. Slightly disappointed that the rooms did not have any air conditioning. It was also disappointing that the Elemis shower products in the hotel room and spa area had all been watered down, or at least seemed that way. Poor vegetarian option at restaurant.
Overall it was great value for money. The inclusive breakfast choice was poor.
Clean room My sink taps weren't working properly
Very clean and comfortable
Great value for money. Excellent customer service would deffinitly go back!! Was originally put in a somking room which did smell of stale smoke. When we asked to move though it was done straight away with no problems.
Nothing, I couldn't wait to get out of there! I am making an official complaint. It was horrible. I turned up and the bed sheets still had marks on them! They clearly hadn't been cleaned. That is completely unacceptable and totaly disgusting. The breakfast was horrible, the scrambled egg I could only take one mouthful of cos it was so salty, you could see the crystals there was that much on it. Bacon and scrambled egg only also doesn't not consitute a cooked breakfast. My second day I actually went somewhere else for breakfast it was that bad. I also had numerous problems with the stupid key cards and had to have it replaced more than once cos I couldn't get into the room, whats wrong with a normal key!
Clean, presentable, friendly, good size room and bathroom, decent power shower A funny smell like bad drains from the bathroom sink
clean throughout polite staff firs t class breakfast conveniant location for town and roads comfort best hotel we have used for many years no bad comments possible
Good location for visting freinds and family, clean and good price The only thing I would have liked is a bath in the bathroom and not just a shower!
Efficent, clean, friendly None
All was good, I would recommend your hotel to friends None experienced
central location Friendly and accommodating staff good and generous breakfast Rather slow service at breakfast
Staff were helpful. Good freshly cooked breakfast - a welcome change from the usual buffets. Breakfast service very slow, I had been seated for 15 -20 minutes before a waiter arrived to take my order. It wasn't clear whether I should help my self to coffee or wait for service. Air conditioning made the room very cool in the evenings.
Friendly and helpful staff - Clean rooms.
The room was warm and comfortable and the reception staff were very polite and hospitable The service at breakfast was extremely slow
Excellent customer service topped-up a very pleasant stay. None
Attention to detail in the exceptionally well presented hotel was a real surprise from mints on the pillow upon arrival to music piped all through the bar, loos and restaurant.. The service was second to none
Polite, friendly and efficient customer service
The staff were very friendly and helpful. All in all it was a decent hotel and I would stay there again.
Good hotel, very clean with a good staff base Nothing
Nothing was to much trouble, the staff were fantastic and the food is superb. Air con in the room wasn't working and the room was quite hot.
very impressed by the warm welcome to my wife and family on arrival. Food was excellent. Generally very comfotable & friendly hotel. would have preferred a swimming pool on site. Otherwise can't fault the hotel.
Excellent value for money, lovely room, and very helpful and friendly staff
lovely situation beside the canal.Good restaurant, nice place no
The room was large, beds very comfortable, pub was adjoining hotel Nothing
The location of the hotel is fantastic as it is in a quiet placE that also gives you the chance to walk around. The staff was really friendly and helpful and the service in the restaurant including the food was great. I would have liked if the room was bigger and if there were more luxuries in the bathroom as to get the value of the money that were spent.
The pleasantness and helpfulness of the staff Nothing to dislike
The surroundings The menu needs to have more variety
Everything absolutely excellent, reasonably priced and very nice bar food.
The restaurant was first class
Comfortable room, well equipped, friendly staff. Very good value for money. Meal very good but too much and took too long. Service a little amateurish.
wonderful location, very good food (breakfast and dinner)
Dovedale view from our nice bedroom Fruit quality available at breakfast
Beautiful location right in the heart of Dovedale. Pleasant staff at reception and in the restaurant. Were there for two nights. The room for the first night was small, quite poky and contained a four poster bed that looked quite nice but was not full size, saggy in the middle and about three feet off the ground. Unfortunately as a couple we are full size and also quite saggy in the middle. To say I had a bad night's sleep would ne inaccurate. I did not sleep at all. Not a wink. It was like lying in a canopied hammock. In the morning I spoke to reception and said that we could not sleep in the same room another night and to be fair to them they were very good about it and changed our room. It did unfortunately spoil our stay however because we were so shattered that we couldn't really enjoy the walking we were so looking forward
Room comfortable and spacious. Efficient central heating. Reception staff friendly and helpful. Dinner expensive, no a la carte and only average quality. Breakfast badly overcooked! Hot water only lukewarm.
Beautiful location. Nice bedroom. Good lounge areas. Lovely gardens. Bar food disappointing.
The location The room and the food.
Lovely setting, good restaurant [although limited menu], numerous intimate lounges. Reception staff very helpful and attentive. Restaurant service excellent. We dined in the bar on the first night and the kitchen closed during our meal, and so we were unable to finish our meal! When we queried this with the bar manager he just smiled politely and disappeared.
Setting is outstanding price of the evening meal
Clean, well-appointed room; Excellent location; 4-poster bed unexpected surprise; excellent set price evening meal; free admission to Chatsworth House as part of 2-night package. Knowledgable and friendly staff. There were no bad points.
Staff very friendly and helpful None
Service was excellent and all the staff very friendly
Lovely large room and bathroom with particularly efficient shower. Very comfortable bed and sitting facilities.
The all atmosphere was good I was very dissapointed in the breakfast, we was down for breakfast at eight and had to tell the waitress at 8.25 that we needed to order breakfast as we were on business, We was late for business and this did not please me.
The lovely restaurant supervisor at breakfast (I think she was Spanish?). She had the most fantastic customer service attitude, and nothing was too much trouble. A real hard working smiling face.
the locaction is excellent,staff very friendly, will be back again
Quality of rooms and bars Loud musak in Bars and dining room. No real ale
Character and central location Having to pay for internet access- decided to wait untill my next destination to access my emails
All staff were helpful and friendly....
The attentiveness of all staff at the hotel - nothing was too much trouble No complaints whatsoever
Staff were friendly and efficient and the room was lovely; comfortablke, spotlessly clean and full of character. We arrived late evening, so we especially enjoyed having pre-dinnner drink in comfy surroundings before a delicious dinner at the excellent restaurant. We were there for only one night but are already talking about when we might return for a longer stay