The excellent dinner and breakfast buffets for a very reasonable price. The showers pre-swimming-pool are not post-signed and are not compulsory which is rather shocking.The heated swimming-pool is more for soaking than for swimming - there are hidden walls and tubes a little bit everywhere, again with no signs.There isn't enough light for reading in the room !!
Fantastic location, excellent staff. Room comfortable and spa facilities first class.
Hardly anything bad to point out. Was all great. Location is beautiful. Having to wear swim caps in the swimming pool. With about 20 kids in there doing what kids do in pools I think it's a bit ridiculous, specially in the outside pool. If want to enjoy a bit of sun and then take a dive to cool off, it's stupid having to put a swim cap.
It is realy a hotel where you can relax with luxary - in a spectarcular enviorement. The Auquadome is perfect.
You have been very successful in chosing and training the staff. In my mind it is the most important factor in the hotel business. All of them show a very good balance between being well informed, interested to help, but not imposing their knowledge and "selling" at every moment. The best way to sell is to provide a service that the customer appreciates and want to have more of and that is what Soraia in the Spa managed to do for me and my wife. She should be commended for her professionalism and pleasant appearance. It would facilitate to have a place where you can hang robes and towels in connection with the saunas. It is now very important to maintain properly all the nice installations. The shower outside the sauna was not working when we were there.
Staff excellent - very friendly, very helpful! None
The very good swimmingpool, the building and the way it was carefully build, the nice staff, the fair breakfast... That there´s no full information on the website about the extras: for instance that you have to pay €5,00 for the swimmcap (that is compulsory); that the extra bed, is an extra maplebed and not a bed...
Located in a beautiful natural mountain setting. Very nice modern decoration. Family friendly. The SPA treatments and pools are superb. Recommend the meals. Loved the Junior Suite I stayed in.
I thought the building itself was quite beautiful inside, with lots of sculpture and art work. The exterior seemed somewhat at odds with the quaint village it edged on but it was very elegantly done. I would definitely go again and with more time to enjoy the pools.
Easy access. Poor breakfast.
Excellent breakfast. Room veryomfortable and good access to public transport Pity there was no facility in the hotel for evening meals. Quality of food and value at sister hotel was not as good as I would have expected.
breakfast and personel we asked for a smoking room via the site, we arrived, they told us we couldn't smoke in our room, after a bit of nagging we finally got our smoking room. And we stepped out of the lift on the 4 floor and saw that all the rooms on that floor were smoking rooms. So why the difficulty when we checked in?
We enjoyed our stay at the hotel. It is a very good hotel for a reasonable price.
Very convenient hotel. The staff is extremely cordial and customer oriented. Adding a frigobar to the rooms will give a plus to the customers
For the price this was a good hotel very good shopping centre with meals all prices ( 2 course with beer 5.5 euros only s.s.) A long walk to the town (up hill )
I liked really much everything in this hotel,it's a wonderful place and I love it.
full recomendation, good standard with nice price
It was good value for money
Breakfast and rooms were good. Bed and bathroom were comfortable and very good. The climate control system of the room was difficult to use or did not work correctly
Big room, with A/C, very good WC, facing the main street, but very quiet and silent, Simple but pleasant breakfast, and free Wi-Fi internet access. Swimming pool is used as well by non guests for hidro gym, and everybody is compelled to wear swiming caps.
Boa localização. Óptima relação qualidade/preço. Conforto e limpeza. Good location. Very nice value for money. Confortable and clean.
staff very courteous and professional both at reception and in restaurant - food was very good also reasonably priced
Great if you have a car, however the hotel is not in the centre
A good hotel if you want to stay close to the mountains and enjoy a city life at same time. Very good conditions
Quiet, good location, near to the modern side of the city. Internet wasn't free.
Excellent and helpfull staff at a good rate
Good breakfast wireless didn't work; swimming is closed in the evening and opens too late
Clean modern hotel, good car park, spacious room and bathroom, good breakfast, reasonable location Leisure facilities don't open until 9am!
Easy parking, excellent view, quietness, attentive staff, cleaness, confort. Perfect maintnance. Nothing at all.
room, panoramic view from restaurant food was not bad but almost cold
Clean comfortable room with view, secure parking, well located for break in my journey from Santander to the Algarve
The location is convenient if you want to explore the little villages around. The buffet dinner was excelent and also breakfast was very good, with a big variety of food,
Bonne étape entre Portugal et France ! Personnel agréable, chambre propre et confortable ! Très bon rapport qualité prix ! Restaurant a éviter !
Staff were very helpful. View was amazing. Location was great. Restaurant was also great, nice staff.
scenic view a little out of the way of the main centre of the town
The secure underground garage. Adequate facilities for an overnight stop on the way from the Algarve to Santander.
it is brand new and modern hotel, easy to find, the food was excellent and 20% discount on the evening meal. no
The mountain view and great swimming pool over Covilhã
It was very quiet. The buffet was not really very good.
View - although weather was so bad whilst there saw little. no mini bar, no hair dryer in room, lighting poor.
The location is fabulous, employees are friendly The rooms are tiny and the hotel was with works in the pool, not taking spaces outside to take advantage
Good and quiet location, only 10 min from the ski resort. The rooms are not very big but they are good nevertheless.
The location near "Serra da Estrela"
Room was fanrastic. Very modern and well appointed. Staff was very helpful and patient with our very limited Portuguese. Staff had very limited information on independent hiking opportunities in the area.
Nicely located close to the highest part of Serra da Estrela. Nice swimming pool (not heated, so little cold) with view over Covilha + surrounded area, lounge music all day long which is good to relax. Splendid breakfast, with good variety. Building and rooms looked a little outdated already, but nevertheless still comfortable. No fridge on room.
we enjoyed the hotels the views down the valley were fantastic a quiet relaxing location food very good and staff helpfull and friendly
This is a very interesting and comfortable hotel in a fine location with excellent views (its worth the small supplement for a valley view room!). We first stayed in 2005, now (in 2008) it has been sympathetically updated with very well appointed rooms and bathrooms. The design of the hotel is quite striking and unique. Very nice swimming pool/terrace with a bar providing drinks and snacks
Absolutely amazing!!! Great rooms, wonderful staff, excellent food, nice pool, sauna, relaxing area. No complaints at all. Its a remote location with fresh air and nature surroundings. Good for walks/hiking and especially good for relaxing. Highly recommended!
Beautiful location, serenity of the place, food, comfortable bed, services, kind & helpful hotel staff.
The friendliness and professionalism of employees is the best in the house. Excellent design and comfort. Flawless. Dificult access to people with limited mobility.
Quality of hotel and service
Friendly reception, hospitality, beautiful environment, excellent restaurant and breakfast, very beautiful swimming pool
A very pleasant hotel near the centre of Manteigas. Close enough to walk, far enough fro tranquility.The atmosphere is real Swiss but befits the surrounding mountains.Nice rooms with balconies with a great view over the West side of the valley. Bathrooms are not too spacy and hotel staff could be more forthcoming and less stiff.
Comfortable, clean, good value. The hotel restaurant was also very good.
It was a most pleasant - but all too short - stay. The staff were frienndly & welcoming. The room was immaculately clean and the food was truly excellent and overall, real value for money. Wi-Fi connection was a bit sketchy
Staff was very friendly and helpful. Restaurant was fabulous. Beautiful area.
Friendly,family run facility, good location close to beautiful hiking in the Serra do Estrella, great dinners and breakfasts in on-site restaurant with lovely view of town/mountains. Convenient to have internet access on-site. Hosts were very helpful with info about local hiking trails and places of interest. Lovely swimming pool!
The hotel is situated in the beautiful valley. The room was spacious and comfortable. The staff was friendly and helpful. Good place to spend a night if you travel across Portugal. I saw big ants in the flakes when had my breakfast.
Friendly & helpfull staff
Situated across from the town and in the foothills of beautiful mountains. Peaceful and quiet. Very friendly staff and excellent food. All at a very reasonable price. On site parking and free. No safe in the room, bathrooms need updating
Wonderful location, food was gorgeous in this family run hotel. Staff were very hospitable. Good value for money. Bed was firm.
The views from this hotel are awesome. High floor recommended There is a park a short distance away which gets a little noisy at night.
The staff were friendly and helpful.The location was good for the town center and there was ample car parking The car park is not easy to find on arrival and information should be provided with the booking confirmation
Helpfullness of staff. Excellant value for money
There was an awesome view from our ninth floor room and the hotel was also close to the centre of town. None
Great welcome, comfortable room also provides good value buffet breakfast.
The staff very friendly and customer oriented If possible, to have a big TV.
Position, view from the rooms and breakfast
Helpfulness of staff Lunch and dinner advertised in lift not actualy available. Breakfast only, which was good
Nice Hotel where we have been before. They offer us a very good sevice.
A better room with balcony and wonderful view friendly staff
Very friendly hotel staff. Bed was a little to uncomfortable.
Hotel was close to centre town. Staff was very friendly. Hotel was decoratd by paintings done by proprietress, some of them very lovely. Parking facilities were hit and miss.Room was small and smelled of previous smokers.
elegant decor, great views
After a day riding in the mountains getting lost we arrived late but were greeted with a friendly smiley face. Nothing was open in the town but Joaquim made sure we did not go to bed on an empty stomach! Our suite was beautiful and the building which is a converted mill was stunning. It was the most memorable place during the whole of our hotel.
No English speaking staff. No daily room cleaning. Just a few tv channels.
A very warm welcome by the hospitable couple that runs the hotel. Very interested and interesting people. You are treated as a friend rather than as a mere customer.It's a pity our Portuguese is so basic. For the rest : nice, clean rooms and a beautiful location.
We loved the views from our 'suite', enjoyed swimming every day from the river beach just across the field, had an excellent breakfast each morning, received very helpful information on what to see and do in the area, were treated as personal friends by the owners, appreciated staying in a historic olive oil and flour mill built of the local schist. Meals locally were good and cheap and the people everywhere so friendly. Quite simply we had a wonderful time! Nothing!
The house is spectacular and the owners are extremely nice people, the decoration is very tasteful.
the staff wre very friendly and helpful,the room very good,breakfast buffet was excellent only complaint is the difficulty in ffinding it
Nice room; very good facilities;
Very pleased generally not the best location as a holiday base
It was very comfortable and very good value. No
It was a very short stay, but very pleasant and comfortable
Good sized room & nice pool
Everything. This has got to be the deal of the decade.
noise in the room all night , we ear water in tubes!!!
The ease of access by car. It was let down by the quality of the meat used in the restaurant and some of the restaurant staff.
This hotel provides us with a superbe overnight stay on our journey to the Algarve. We have used it many times and enjoy it even when it rains!
the pool ,the quiet and the food no
very good place to stay to visit Serra Da Estrella region. Also excellent restaurant.
A good breakfast; good price for a great room. To much light (the black out didn't work) and pillows too big ans too small.
Make's all the surrounding hotels seem a whole lot better when compared to this one. Hotel staff was annoying and had the nerve to call my cell phone during the day with stupid questions about my check out date, in a clear sign of mistrust. I did try to complaint but I left the hotel with the feeling that I was totally ignored. Noisy plumbing all night long.
The facilities were excellent, the location was ideal as we were travelling down from Bilbao to the Algarve and it was half way between both places. Food was good and value for money.
Great scenery, friendly staff, good food, great value! Nothing
Internet service on the room did not work well
the spa & indoor pool, the friendly staff, the awful smell of sewage from the bathrooms. The hotel needs to get this fixed urgently as it will put a lot of people off staying there and the hotel itself is lovely.
The room was clean and very comfortable with plenty of space. Breakfast was good value with good variety. No tea or coffee facilities in the room sometimes it was difficult to get service in the lounge area, bar area.
The hotel was very comfortable and the staff very friendly with good english. The position of the hotel was also good for motorway access. Nothing.
Wow! What a wonderful place to stay! The Quinta do Pinheiro is an absolutely deliightful accomodation, rurally located in the region of Guarda. The rooms and grounds were very clean at all times. The rooms are elegant and old-world in design --- beautiful stone walls. Breakfasts are quite adequate. The family and staff are incredibly nice at every opportunity -- always willinng to help. The swimming pool is a real plus, as the weather was quite warm during our stay. Internet access was great, and very helpful. This Quinto is perfectly located to explore the National Park and surrounding area, including the city of Guarda. After a full day of exploring, it was great to return to the peace and quiet of Q'a do Pinheiro. Well done! Thanks! Nope, nada, nyet, zip, no way!
historical features with nice furnishings public areas and restauarant. Fantastic views. Pillows in rooms very hard. We booked a romantic package which showed a double fourposter bed on the website. We got a room with twin beds. Not very romantic but still very nice room.
A very relaxing stay with an excelent restaurant
I loved the decor of the place, and the rooms , poolside, and the restaurant was also good! The downside was not much to see in Belmonte itself.I liked the idea of monks for each room too, very cute and original!
The surroundings and the premises. The food in the restaurant. We thought the hotel doesn't justify the price.
Wonderful mountain view, the quietness, the staff is very efficient and nice, the hotel decor is perfect. We loved everything! Regarding breakfast a little more choice would be nice.
The food was excellent. The staff was very helpful. The Pousada is very nice
Very nice hotel close to the Estrela mountains. Former monastery which makes the hotel very interesting. Very good dinner restaurant. Not walking distance for children in to Belmonte.
very lovely, comfortable, with several quite dramatic, romantic, and architecturally unusual common areas. the restaurant is very inventive and creative, good food. The rooms are quite nice, very modern. it is a bit of a distance from the main down - only a five or ten minute drive, but not accessible without a car if you just want a bit of the town flavor and to get away from the other tourists at the hotel.
Everything has been all right. The people at the Reception have been very helpful and friendly. Wonderful historical premises and location. Accurate cleanliness. High class Special Dinner the first evening on 27th February. The Restaurant's Dinner the second evening. The cuisine has been slightly dull.
Nice location with beautiful views. Staff is very friendly Swimming pool area is small and not very attractive. Food in the restaurant is too expensive for the price. General atmosphere is probably better for older than for younger couples
Large, comfortable, pleasant room with balcony. Good location and decent breakfast. Chain hotel so rather impersonal. It took ten minutes to get my key from the rececptionist on one occasion as she was on the phone.
Location of hotel allowed easy access to Estrela mountains. Staff were as helpful as possible and nothing was too much trouble. Very accomodating.
location comfortable staff friendly reasonably priced en suites a bit dated,maybe fixtures and fittings showing their age breakfast very limited
Clean and comfortable rooms, great location, very nice stuff! There's no fault to be find!
Helpful staff, near motorway, easily found and a restaurant next door providing a good evening meal. Breakfast not avaiable before 8.00 a.m. on a weekday.
Acceptable, tidy hotel Finding the hotel was a nightmare. Too far out from centre of town.
The staff member (female) was very helpful, and gave us some great advice about where to eat around the area. The room was very nice as well and for what you get, its very good value for money, especially if this is just a stop off. Breakfast in the morning was advertised at 8am, but when we got downstairs, the whole bottom floor was dark and empty. We waited 20 minutes before somebody came out and opened up. The sound insulation between rooms is poor, and if somebody is speaking next door, you hear them - this happened to us for 3 hours until 2am! The corridors also echo, so it is not very peaceful. The hot water for the shower and basin takes ages to heat up.
nice breakfast,free wi fi,good stop point for driving to west portugal,next to bar duvets instead of bed covers
Friendly and neat. Quiet. A/C was great. Non-smoking room smelled like smoke. Room very small. far from town centre.
Location of hotel is good for overnight stop easy to find, not far from autoroute but far enough so there is no traffic noise. Restaurant next door good value, but closed Sunday nights with no other around. If staying Sunday night eat before arriving. Hot water takes about 30 to 40 mins before running hot enough for shower. Ok if your not in a rush.
The rooms were attractive, the bed comfortable and the shower/WC clean and well functioning. Staff helpful with some minor problems we had. I also found problems with finding the location even using the navigation assistance. The breakfast at 8 am (9 am in Spain) is a bit late for those planning a long journey.
The bed was great. The bathroom was very clean and inviting. The bar next door is friendly. Its convenient location near the highway. Finding a cockroach climbing out of the smoke detector. It didn't bother me personally that much since I have traveled extensively in South East Asia and I have sort of become used to the little buggers but I am sure if I had found this six years ago when I had only traveled in North America and Europe I would have been horrified. The restaurant beside the hotel was too formal and expensive.
Easy acces, good value for money. Little old furniture in the rooms.
Very very child friendly; the lady even played with our youngest so we could enjoy breakfast. The food was outstanding (for the price you would normally expect to pay much more for this quality). Misleading signs. Recommend gps!
The friendly family feel. The breakifast was very good
Great place, excellent value for money! Very new and clean. Friendly family staff. We stayed for one night only as we were on-route.
The hotel is small and the staff very helpful and friendly - good value for money. The dinner was surprisingly very good. There is a kitchen with a fridge, microwave, stove, cooking utensils, etc. It was quiet when the windows were closed, but there was noise from a nearby motorway when the windows were open. Not so easy to find the hotel and to find the way into Guarda because of all the highways. We had to ask for little things such as coathangers, extra toilet paper, cups,etc but they were immediately provided with a smile.
staff were nice, breakfast was good The photo on the website cut out the massive freeway that the hotel overlooks. The hotel also didn't have internet access as stated