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room was too noisy, wifi difficult to configure. Breakfast was not good, and our sink was broke;
Good central location: 5 minutes from subway and 10 minute walk from City of Arts & Science.
Although arriving at 0930 I was offered a room by very helpful receptionist. When I asked to move to quieter room it was no problem at all. The restaurant/cafeteria was of good qualitity and reasonably priced. Very comfortable bed with good sized bathroom. Sound proofing could be inproved between rooms. Road noise in rooms on the front.
The room was a good size and very comfortable with a good range of toiletries. The food was of a good standard and plentiful. Arrival by car is a problem as the hotel is on a bus lane.The access to the hotel car park is on a one way street which means going round the block. However Monday is market day and all roads are closed.Had to go down the one way street in opposite direction for access.
good modern hotel price on the last night 3 times more than previous nights ! .hotel is a bit 2 far from transport 2 city center, but taxis are inexpensive 5or 6 euros
Very clean room and public areas. Good restaurant and bar. Bar Breakfast buffet poor ..hot food did not look fresh.
location and good price too small parking lot
Enthusiastic, helpful staff; appearance, design, & facilities of the hotel; convient location; cleanliness of room & hotel was one of the best ever encountered; nice residential area; dinner in restaurant was outstanding, and only 17 eu each, including bottle of wine and gratuity. This was definitely the best hotel we've stayed at, during our six weeks all over Europe. No internet access in room; expensive (15 eu per day) WiFi in lobby only; there is no excuse in this age not to offer at least lan connection in the room: most hotels, even low-priced, do offer this in first- and third-world countries. Also heat did not work, and the only thing the staff was able to do was send someone to turn the fan off.
We spent 4 days here, and it was a good value for the money. Considering the poor exchange to the US Dollar - I felt that I got a great rate for the location and the quality of the room.
Staff were very friendly and helpful, I was drunk for a lot of the time and they put up with me on many occasions.
location air condititioning not working in room
The Old Town, City of Arts and Science and Mestalla Stadium are all within walking distance and there is a direct bus route to the port and beaches. The immediate vicinity of the hotel is not very interesting.
The staff was friendly and polite. Parking.
good size bedroom and excellent bathroom.nicely situated hotel. Hotel very business orientated. Little tourist info,Excepting reception staff the rest were surly,a smile and a hola would be nice.No coffee shop, restaurant menu very limited. A 4star hotel yes a 5 star no.
The hotel was fabulous, rooms spotless and well equipped. Very good location, breakfast although expensive was great, so much food to choose from. We would definately return again. no bad points
Convenient location to attractions, and the best breakfast we had during our week in Spain. During our stay, we were at 3 different hotels and enjoyed our stay at the SH Palace the most. Parking is an extra fee at the Public Park. 2 twin beds pushed together do not make a king size bed!
A very good location for a walk to the center looking for historical notabilities or restaurants, as well as art & science museum area onthe other side. Very quick room service. No music in the room - no music channels like MTv or VH1 on TV,radio function on TV didn't work.
The breakfast was the highlight of our stay with a good and varied choice. Hard beds and poor air conditioning
all ok The price of the garage very espensive 29 € for 10 hour!!!!
Beautiful hotel, nice rooms, good hard bed, gorgeous bathroom, well located.
quality of the food and the luxury of the spa not applicable
Sitting in the garden having a drink before before evening meal.
Friendliness of the staff, very good service
The relaxed atmosphere of the hotel, Food at breakfast was amazing but we was a little upset about the quality of the food at the evening restraunt
Superbly furnished, and very helpful and pleasant staff. Too far from the city attractions - 20 mins walk at best.
Great room, balcony was excellent There was no fixed shower head so you have to hold it above you when showering, this was awkward and had the effect of also drenching the bathroom floor.
Very nice luxury hotel, they pay attention to details, made my stay in Valencia all that more enjoyable. Also great breakfast and room service food was lovely. Located in between the old city and the new, we had a car so made it very easy to get anywhere. Thankyou. Spa centre closes at 8pm which seemed early since after a full day out it was nice to come back and relax in the pool. A personal item went missing from the bathroom, bit strange.
The beds helpful staff The outrageous cost of nreakfeast and tea coffea more than a central London equivalent hotel
Excellent service from the moment we checked in - the girl at check in gave us a map of the city and took the time to show us where some of the local restaurants were and where the main tourist attractions were. The rooms were large and clean and the location was excellent - walking distance to the city centre.
Room size. Areas for relaxation. Despite being a resident I object to a 10euro per person per day to use the pool.
Clean, well-appointed room. Despite having it on my confirmation that check-in was from 0830, I couldn't actually get into my room until 1230, something which caused me problems due to having been up all night travelling.
It was clean Wi-Fi was not working
The staff were excellent ,The room was in A1 condition over all it was top class. We will return when we come back to Valencia
Friendly staff, warm welcome, clean rooms, very helpful, great location. Overall it was an ideal hostel in a great location.
cleaner treated my food as rubish, i lost a bag of food, but finally the receptionist payed me money back.
Firstly, the location is absolutely fantastic because it is right opposite the Mestalla and very well connected by any form of transportation one could possibly take! Secondly, the staff are very very helpful and really nice people! I cannot speak a lot of Spanish but they tried their best to converse with me in English and helped me out with my luggage as well as in finding the nearest bank and metro station, etc.! Really friendly staff made my stay a lot better! Thirdly, the internet connectivity is fantastic and the airconditioner works splendidly :)
Kind staff, fast WiFi and the roomservice every day. Good for trip with friends. Very bad view over the window, very poor breakfast consisting from one little sandwich, tea and juice. Our room was for smoker but we booked the room for unsmokers.
Location for my main event whilst in Valencia of Football N/A
We were there for a football match at the Mestalla Stadium and this hotel is right opposite. The staff were friendly and accommodating, the room was clean and quiet at night and there was even a TV area on the first floor.
the hotel is very clean and modern well situated for valencia football stadium and ideal for short stays.