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Staff very polite and business like. Could do with a kettle, coffee and tea in room.
Best hotel i´ved stay till now
Availability of internet service, location of hotel
A nice hotel in a good location with friendly and helpful staff
the beds were small and the queen size bed would roll apart into 2 single beds without wnting tat to happen
i liked the free access to internet, with a laptop installed in all the rooms i didn't like not being inforñed that all common parts were under construction. They are renewing reception and restaurant, but it will look good at the end...Luckily the rooms were already done and looking very nice.
Rooms with sea views... beds kept rolling around as you moved on them... not for couples! Very well designed rooms and decor excellent. Poor information about services - no information leaflets whatever in the rooms, nothing about charges for the supplied laptop in the room. Workmen drilling the outside walls and fixing meant a lot of noise even with the windows closed. Very hard to find this hotel when driving from the airport, poorly signed in the area. Staff seemed struck dumb.
I love the ecclectic concept of the hotel. Different from any other place I've stayed. none
Nice hotel, located at the beach. Rooms were ok. Restaurants nearby. Bilbao can be easily reached by metro. We had a large balcony but there were'nt any chairs !
Excellent breakfast, laptop in room, good shower, exercise bike
All fine, except : see below bar closes at 11pm. and it was too hot in the room, even with the thermostat at the minimum
Staff which I came into contact with were friendly and helpful, most of all the front desk. The charge of €15 per night for car parking FOR GUESTS is far too high. This marked down the hotel in the value for money section.
It was a perfect location for us, as it was located near a metro station and a shuttle pick-up point for a music festival we went to. However the location in itself is not very attractive for tourism. Parking was not free of charge, we then had to park the car in a dodgy location behind the hotel.
Friendly staff, nice pool area to relax and swim. Car Park was hard to find. Would suggest signage at entrance to underground car park to indicate that it was for the hotel.
Restraunt and bar cleanliness, friendliness and good food. Maybe only small selection on menu.
pleasant and helpful staff no
Restaurant a bit pricey & food not fantastic. Getting into car park very difficult.
The staff was very welcoming and helping. It was a pleasure.
very nice room, huge bathroom, friendly and helpful staff, very clean and modern premises, good restaurant
While it is a distance outside Bilbao it is easily accessed by Metro. The location is great for touring the region by car. While the hotel charge €15 for parking, there is free public parking at the back of the hotel, which suited us fine. The hotel restaurant was expensive for what you get. We ate most meals in the Doyuno Cafe across the road (under a red brick apartment block). Lovely food great atmosphere and great service. The hotel room is big (we had double room with sofa), but badly needs storage space for guests staying more than a night or two. Overall the hotel is reasonable priced and I would recommend staying there if you have a car or if you don't mind using public transport. Internet connection kept disconnecting. Reception were unhelpful ("the internet access is operated by a different Company" "we have no control over it"). Reception also only mentioned the free public parking when we quizzed them. As mentioned above there is no storage space in the room.
This is an excellent hotel, friendly and helpful staff, large well furnished and equipped rooms, lift, useful cafeteria dining facility. Parking is on the roads around or in their secure car park (extra charge). Virtually on the seafront and about 10mins level walk along the promenade to the cental area of the town where there are many places to eat. There are also bars and cafes around the hotel Did not use their restaurant as opened too late for us and always looked empty
I liked the free minibar and the provision of tea and coffee making facilities in the room.Tea is very important for people from Ireland and Englnd. I didn't see a no smoking section in the cafeteria and I would have liked more choice in the room service menu.
the location was fantastic-right beside the beach .The staff are so friendly and helpful. We found the hotel offered a large selection for breakfast which was a nice surprise. The rooms were large, plush and very clean. nothing
The location, the town itself and most of all the very friendly staff. Nothing
Ideal location for Castro centre. Room cleaned daily. Breakfast was available but E10 was expensive for what was provided.
Good location, nice restaurant Restaurant did not start serving dinner until 9pm. I would have preferred an earlier start.
The staff were extremely friendly and helpful, and the restaurant provided food of the very best quality and choice.
we only stayed for one night but found the hotel staff very helpful. I would have no hesitation in recommending this hotel to other people.
the staff were very helpful, the room was always clean and very comfortable no
very friendly and helpfull staff. very good breakfast with really fresh orange-juice. personel approach.
Very friendly staff, good location, would go back.
Reception/Booking in was friendly & efficient. The parking was convienent & good. The room (304) was large and comfortable. I was not aware that the hotel was so close to the railway line. I also found the on line pictures of the hotel over flaterring & made it difficult to find as I was expecting it to be in grounds of its own and not in beside other close buildings.
Ease of access and parking. No
nice location and beauty Shakespeare castle looking hotel building, music tv program 40 breakfast rather poor, no fishes and vegetables; internet access is expensive, big noise from trains in room in rear part of hotel
Interesting breakfast offer High parking price
I wanted a functional; comfortable hotel that I could stay overnight before catching the Ferry from Bilbao. This was a perfect choice. Only the fact that the staff in the Restaurant had a little difficulty taking the order in English but then again we were in Spain...
Clean comfortable and close to Santander for ferry Breakfast was not quite as good as Paradores
Good standard of hotel Given room overlooking railway station
Rooms excellent, location very good for ferry, car park security excellent Restaurant only open at weekends, hotel seems to be using a fraction of its potential, actually barely looks open from the outside.
It was an interesting building and convenient for the ferry in the morning No restaurant in the evening and poor service in the cafeteria due to lack of staff, also no Bar facilities unless cafeteria was open
Very pleasant staff and very well located
The room was comfortable. Car parking was an underground car park at the hotel (at a cost) and was very easily accessible. One of the main reasons that I booked the hotel was because it had a restaurant and I could eat at the hotel after a long drive. On arrival I was told that I could not eat at the hotel due to a wedding and that it was a 30 minute walk to a place where I could find somewhere to eat. I was not offered a reduction in the price of the room for not being able to use the facilities for which I had paid to use.
Extremely helpful staff, always willing to give assistance and guidance on local information. They all spoke very good English.
Very helpfull staff, excellent restaurant and nice rooms
The amazing views, very peacefull
Great helpful staff who spoke English well and a nice location with a good view. A little away from the central hub of Bilbao but easy accessible. No but it was very popular with locals for the restaurant as well as the guests so it was a busy little hotspot for occasions, family, kids and couples until around 11 pm each night on the patio. Probably not suited for a quiet getaway but good for socializing.
Its location - in easy reach of ferry port and metro into main city. The restaurant staff were not very friendly or attentive.
Hotel was amazing - beautifully finished and amazing views over the water. The air con didn't seem to work that well and the restaurant was closed - we weren't aware of this when we booked and as there isn't much around the hotel, this was an inconvenience. However, the food in the cafetaria although pricey was very good.
Large, well appointed bedrooms and public rooms. Good food and value for money.
Return from Portugal to board the ferry at Santurtzi the following day. We knew what to expect, as this was our second visit.
Usual quality and service at Paradores None
Our room was large and comfortable. The cafeteria was friendly and had a reasonable selection of food and drink. The outdoor pool was fine The main restaurant was highly priced and the cooking was poor. It was difficult to get information about local events.
Good sized rooms, bed very comfortable, well equipped and everything works. Restaurant and bar both good, though food at the bar is rather limited. Nice outdoor pool, indoor pool and gym handy for wetter times! Great location for Bilbao/Guggenheim and beaches Not much alternative nearby to eating in hotel restaurant
Excellent hotel, beautifull location well signposted off the main drag.Only problem there is nowhere in the village to eat and the restraunt is rather expensive.
It's a beautiful historical building which was recently renovated, a former monastery. The environment is quiet and green. And it is very close to the center of Bilbao/ Guggenheim museum: max 20 minutes by car No complaints about this excellent hotel at all!
The hotel was very nice, beautiful decorated and vey comfortable.
We enjoyed the welcome and helpfulness of Mara Alfonso who was very helpful and made our stay very special in fact we returned three weeks later for a further night. The stay was very relaxing in a special place.
very friendly, place was full of charm
Peace and quiet. The building and furnishings. Location (seaside;countryside&mountains).
Very nice hotel and rooms decorated in typical old style with everything you need. Very romantic, quiet and great service giving us some good tips for food and a great beach. I would definately recommend it. The only thing missing would be a pool in the garden and perhaps a wider breakfast choice with some local delicacies.
The little Spa is just wonderful - it should just be cleaned more often. The staff was extremly nice and helpful and the hotel is lovely and quiet located - just perfect. Breakfast is very nice for the price. The hotel is an ancient house so we had to get used to the noises an old house makes (and some of the guestes).
nice restored historical building. Excellent breakfast.Friendly staff. B and B feeling. No parking problems.Very interesting area to discover. In the village of Liendo thre is not much to do but Laredo and other interesting places are minutes driving away
I like all about this Posada It is in the middle of nowhere. But I had car so it's not the problem.
Fantastic building to stay in, very quite location, however we where the only guests at the time, friendly staff bit difficult to find, due to poor directions and lack of signs
very nice people who worked hard to bridge the language gap.
Good location Spanish bad habit of not eating an evening meal before 9.00pm
Underground parking was most useful, but a bit expensive for one night. Impossible to eat in smoke filled bar, absolutely stank, you must lose a lot of business from non-smokers, (ie. The majority). Spain needs to enforce the smoking law, send them outside in the rain!
The bar of the hotel was a good alternative to the restaurant, for breakfast and dinner.
Location and friendly staff No food service in restaurant because of private party
Location very close to the Bilbao Ferry Being in a room above a Disco/Function, that kept us awake until 2.00 a.m.. This hotel needs to decide which market it is. The Ferry or Functions, the two don't mix!
Helpfulness of staff Huge underground car park was useful, but it was dark and there was no disabled access to lower floor.
The hotel offered a package including tickets to the Guggenheim Museum. Also, for an additional fee, there is secure on-site parking (we required this). The accommodation was comfortable, with air-conditioning, 'fridge and hairdryer in the bathroom. Hotel is situated on the riverside, near the hanging bridge and the old town, and thre were nearby bars where we found food and drink. As we visited Bilbao on a Sunday, nothing was open (except the Guggenheim Museum).
Everything about the hotel, the staff, accommodation, parking facilities and the fact that it was close to the ferry was everything we needed and would definitely book into the hotel again.
Central, comfortable and pleasant.
Staff ,position of hotel rooms, easy to reach Bilbao. Price of food in Resturant a bit high
Location handy to ferry port. The location by the docks was very pleasant and hotel set in pleasant surroundings.
very very difficult to find
The peace and quiet with local facilities close by in Laredo. In this price bracket it was the best room we have had in any establishment. no complaints
Staff were very friendly. Liked the fact that alongside continental breakfast you could order additional cups of coffee without additional charge.
A superb hotel in a lovely quiet location, Alejandro the manager is an absolute gem and made our stay very special, nothing was too much trouble. The location is quiet even in season, and as the hotel does not have a restaurant please be aware that the few local reataurants all keep Spanish opening hours.i.e.they don't open for dinner until 9.30 in the evening.
Every aspect was excellent. None
brand new facility with friendly staff, very cheap breakfast , modern rooms and pool. no mini bar installed yet. excellent hotel for pass-thru on a 2 day car journey thru spain.
Staff friendliness and welcome.
Excellent. friendly service of hotel manager Alexandro - he was extremely helpful, pleasant and nothing was too much trouble
the hotel had only a few guests so was very quiet and we were looked after well. if there was lots of guests the rooms would be noisy as very little soundproofing & breakfast would be a little small.
Excellent welcome and very helpful staff (Alexandro) - Closed to beaches - Very clean - Good breakfast - Free parking The only weak point was the view from our room in front of the garage but anyway people are outside the hotel so, it doesn't really matter...
The location and personal were very nice. The issue is not "did not like", but it would be nice to have more pillows available and more shower gel.
smell aroun the hotel (cows)